Autonvuokraus Albany

Plussat: The staff was unhelpful. I was held hostage for nearly an hour while the employees were trying to find a car in thr category I reserved one for. Apparently they were out of 7 passenger cars and then when finding one 30 minutes later that one needed an oil change. Instead of just upgrading me and sending me on my way, my time was instead wasted standing around. There was no line and I had a reservation so it should have been no surprise I was coming. Why reserve something if it’s not gunna be available or ready? Instead of upgrading or at least giving some type of discount to compensate for my time wasted I was made to stand around for a hour and watch the clerk play games and watch Netflix for the time I was there. Had I not approached the counter I’d still be standing there waiting for him to look up from his phones. Upon returning the car to LaGuardia Airport this was again another hassle as this Airport has 0 signs for Dollar Rental. After driving around for 45 minutes and causing us to nearly miss our flight we finally found the return spot. When mentioning about the no signs I got the response of everyone gets lost and they’ve asked for signs to be put up. Maybe a heads up would be nice on how to locate them when returning the car to avoid wasting everyones time. When walking into the return office one employee was in the middle of a conversation and told me someone would be outside to get my keys and do the return process. It’s unclear why she couldn’t do it other than she was in the middle of a conversation. Furthermore I’m not sure if she’s aware, but I’m at the airport trying to catch a flight especially after driving around for 45 minutes and don’t have time for someone to meet me outside and hang out there. Luckily the employee next to this one had some common decency and said she would help me. I picked up from Albany and dropped off at Laguardia Airports and both places have poor customer service and both places go out of their way to waste your time without trying to make up for it.

Miinukset: The staff was unhelpful. I was held hostage for nearly an hour while the employees were trying to find a car in thr category I reserved one for. Apparently they were out of 7 passenger cars and then when finding one 30 minutes later that one needed an oil change. Instead of just upgrading me and sending me on my way, my time was instead wasted standing around. There was no line and I had a reservation so it should have been no surprise I was coming. Why reserve something if it’s not gunna be available or ready? Instead of upgrading or at least giving some type of discount to compensate for my time wasted I was made to stand around for a hour and watch the clerk play games and watch Netflix for the time I was there. Had I not approached the counter I’d still be standing there waiting for him to look up from his phones. Upon returning the car to LaGuardia Airport this was again another hassle as this Airport has 0 signs for Dollar Rental. After driving around for 45 minutes and causing us to nearly miss our flight we finally found the return spot. When mentioning about the no signs I got the response of everyone gets lost and they’ve asked for signs to be put up. Maybe a heads up would be nice on how to locate them when returning the car to avoid wasting everyones time. When walking into the return office one employee was in the middle of a conversation and told me someone would be outside to get my keys and do the return process. It’s unclear why she couldn’t do it other than she was in the middle of a conversation. Furthermore I’m not sure if she’s aware, but I’m at the airport trying to catch a flight especially after driving around for 45 minutes and don’t have time for someone to meet me outside and hang out there. Luckily the employee next to this one had some common decency and said she would help me. I picked up from Albany and dropped off at Laguardia Airports and both places have poor customer service and both places go out of their way to waste your time without trying to make up for it.

Plussat: Nothing

Miinukset: Over charge from what I was told

Canceled: Rental facility is *not* within the Albany airport as advert

Miinukset: Dollar claimed to be located within Albany airport, but in fact a shuttle is required to God knows where. Apparently this has been an ongoing problem at this particular location. We canceled and got a car thru Budget right by baggage claim (there's also Avis, Enterprise, Alamo, and others), but if it had been a busy weekend, holiday, etc. we may not have been as lucky.

Watch out for the early return policy!

Plussat: The people who checked me in were friendly and efficient.

Miinukset: When I picked up the car, I stated that I wasn't sure whether I would have the car for one or two days. They said "no problem". When I returned it after one day, they slapped me with a $25.00 early return fee. Not a nice policy! They should have warned me and I would have only rented the car for one day and then extended it if I needed it for another day.

Plussat: Person who took us to airport was friendly.

Miinukset: Address listed to drop off the car was 941 Albany Shaker Road. This building was for plumbing service. I needed to call customer service to obtain correct address of 851 Old Albany Shaker Road. Can't believe that both the address to pick up the car and drop it off were wrong on my confirmation. PLEASE HAVE THIS CORRECTED!

Plussat: the ez pass

Miinukset: the hidden upcharge!