Hyatt Place Albuquerque Uptown

Bed was comfortable.

I reserved a two bed room for two adults & two children. When I checked in, they gave me a one bed room with a couch. This was unacceptable. I couldn’t get my money back and so I gave my Mother the bed, my son slept on the couch and I slept on the floor. The hotel didn’t even have a roll away. Later in the evening we went to buy a bottle of water & it was over $4! The lady at the front desk was not friendly, but, instead cold.

The location was great! It was uptown so we were surrounded with so many fun things to do and great restaurants

They charged us three times while checking in, it took 45 minutes to check in, they only had one working computer, the self check out did not work, an electric outlet didn't work in the room, and there were no towels in our room.