Zermatt hotellia

Plussat: Breakfast staff outstanding. Unfortunately the eggs Benedict was cold. Front end staff were terrific. The day was wonderful no clouds in the sky so I had a beverage out front on the patio...perfect

Miinukset: Cold eggs Benedict. Everything else was great

Plussat: Very friendly helpful staff , Chris at the front desk is wonderful .Lusi restaurant is good if Ibrahem the maitre d’ is on duty . Chamber maids are lovely ours was so kind . I’m sorry can’t remember her name . Breakfast was very good . Breakfast manager was very helpful all staff excellent and always smiling . Will definitely be back

Miinukset: Everything

Plussat: Perfect service great rooms and location

Miinukset: Really bad pillows

Plussat: All

Miinukset: Nothing every thing was perfect

Plussat: Every thing.. staff

Plussat: The location, services, wellness and the staff were all exceptional.

Miinukset: Nothing it was all excellent.

Plussat: the friendly and helpful staff. the pianist player on the terrace.

Plussat: The staff there is excellent, and so are the amenities and services provided, they really know how to make their custoemr happy, we were there on our honeymoon and they themselves come up with surprises and add ons to our pakage to really please us. An excellent hotel, with Simple extraordinary staff, and superb rooms, the location is also good.

Miinukset: Nothing at all....

Plussat: Staff very helpful. Service, room cleaning etc perfect. Guests all much enjoyed.

Miinukset: Excellent hotel, but major downside was that only comfortable bar allowed smoking (thought banned?). All 7 of us had to use Monte Rosa (Edward's bar) each evening.

Plussat: The hotel is very nice, very expensive, I think it is a poor value for money.

Plussat: The Spa is great and we could spend a beautiful, relaxed time there. The hotel staff is very experienced and giving all the time a good service.

Miinukset: The kitchen maybe is not the best. Our dinner was really not spectacular: the meat to hard, one carrotte and we could not see the "polenta"!

Plussat: Knowledgeable, friendly and staff, wonderful spa and pool facilities, ski boot warmers, central location of hotel, buffet breakfast, impressive old world lobby, lovely piano bar

Miinukset: The tired and worn bedspreads

Plussat: Good Service

Miinukset: N/A

Plussat: frindly and helpfull staff. luxury and space of the rooms. locatoin except the sound of the church bell.

Miinukset: the hotel is close to a church. the bell of the church rings every hour four times. the sound is very louad and annoying.

Plussat: i like the hospitalaty serviess&most of pepole workink in the hotels.

Miinukset: Room price little bed high.

Plussat: Tv to be with stlaite not only frinch

Miinukset: Nothing

Plussat: Location and breakfast very good.

Miinukset: Bed and pillow were too soft.

Plussat: Early check in was accommodated. Great breakfast buffet. Clean and functional room. Quiet. Location across train station was super convenient! Well equipped gym! Was allowed to keep car parked on property for a couple if hours after check out.

Miinukset: Nothing!

Plussat: Huone oli siisti ja valoisa. Parvekkeelta hieno näkymä ja oli juna-aseman vieressä mistä pääsi Zermattiin. Hotellilla oma ilmainen parkkipaikka.

Plussat: Päätien varressa eli hyvien kulkuyhteyksien päässä, tulitpa sitten vaikka junalla tai autolla. Hotellilla oma parkkipaikka. Runsas ja hyvätasoinen aamiainen.

Miinukset: Only one small elevator.

Plussat: Location is right across from the train station. Very convenient.

Miinukset: Room was above the kitchen; too loud at night. Not enough staff for both kitchen and desk. We got locked into the car park in the morning before they opened. The hotel responded nicely. And said they should have given us a token to get out upon check in and they will change that going forward.

Plussat: Erinomainen hotelli keskeisellä paikalla asemaa vastapäätä. Silti hiljainen. Zermatt helposti saavutettavissa. Ystävällinen henkilökunta. Runsas aamiainen, sillä jaksoi pitkään. Pysäköintimahdollisuus pihalla.

Plussat: Modern clean bedroom with bath and lovely shower over. Tea and coffee making facilities in the room and hairdryer. So handy to catch the train up to Zermatt. Decent restaurant with good menu choice and respectable prices compared to Zermatt

Plussat: Clean practical good value for money, nice stuff

Plussat: Our free upgrade to their sister hoteil Alpenresort in Zermatt was very much appreciated. We never got to see the inside of the Alpenhotel, therefore my comments relate to the Alpenresort. The food was excellent, the room spacious, very clean and romantically beautiful and provided us with what we came for; access to the mountains!

Miinukset:

Plussat: Very friendly and helpful receptionist, this was really the best thing about this hotel. The restaurant had surprisingly nice pizzas as well.

Miinukset: Don´t bother with the "breakfast buffet". The price is too high for the value - for 10chf per person you get cheap ham, tasteless cheese and two sorts of bread. The bed was a real back-breaker. Both me and my partner had problems sleeping due to different body parts aching from the uncomfortable mattress. The pillows were stubby and the pillowcases were old and too well used to feel hygienic.

Plussat: This is an excellent hotel, in a wonderful location if you like hiking. It is close to the railway station and to the Tourist Office. Rooms are very nice.

Miinukset: In the evenings it is sometimes difficult to receive external phone calls

Plussat: Nothing!!! I was terribly disappointed we did not get the room with a balcony that we paid for went to the desk and asked for another room it was overlooking a dirty pond with dead trees and broken ceramics ducks a real mess outside and it was not a balcony..the room was unbelieveably tiny bathroom door could not open all the way toilet right in front of the bed .. no room at all .. bed terrifically hard ..worst hotel and we visited 6 countries on our trip .. my husband researched this hotel looking for a Swiss hotel with flowers nice beds balcony nothing looked like the pics nothing front desk help not available smoking lounge at the base of the steps to outside smoke roaring thru the doors we were ready to leave

Miinukset: My husband researched this hotel so that we could have a Swiss experience and we picked tasch because we had a car so we had no idea it was a small version of the port of new york authority hotel with a smoking lauge that was constantly in use by workers in the town no tourists were staying there there was no room at all to put your luggage imagine a skiing town and no room to put anything we were constantly tripping over each other we paid for 2 nights but did not want to stay 2 nights but we did and put up with it this is not a hotel for tourists to visit it was on the main street with no attractiveness at all just the train across the street and it was on a main drag nothing was nice about it at all a real mess

Plussat: We were very happy with every aspect of our stay.

Miinukset: No

Miinukset: The staff were very uninterested in the guests

Plussat: Room was clean, location was good. Nice balcony and shower. Comfortable bed.

Miinukset: Yes. Free breakfast was not included, as mentioned on the ebooking info. The desk clerk was very snarky when asked about this. Also, reviewers had commented that there was a cash discount if paying in cash at time of checkout. Again, this was not true. I ended up spending much more than expected because of these issues. I would have stayed at another hotel had I known this. The wellness center facilities were too cool to enjoy. This was probably due to lack of use, but it would have been nice to have a sign stating this. We could have then powered up the facilities and come back in an hour when it had warmed up properly.

Plussat: Situation ideal for Zermatt train. Allowed to leave car in parking after checking out.

Miinukset:

Plussat: Very nice and equiped rooms, although a bit small. Very good location. They let us leave our car in hotel parking after we checked out, which saved us a whole day parking fee.

Miinukset:

Plussat: Good location for access to Zermatt train.

Miinukset:

Plussat: Excellent hotel with very helpful and friendly staff. Helped with delivery of skis, buying ski passes. Amazing breakfast buffet! Beautifully renovated spa where we were almost alone as many people go to the spa of the partner hotels which are slightly bigger.

Plussat: Authentic and cozy. The breakfast was the best I e ever had a hotel.

Plussat: very helpful and kind staff, Hotel is very clean and comfortable excellent location Breakfast is the best so far！

Miinukset: none

Plussat: Statf was very friendly and helpfull. Very good breakfast.

Miinukset: Balcony facing the next building. It was not possible to make a reservation for the e-bikes. As we were late, we had to rent the bikes from a shop, wish was very expensive (95 CHF instead of 45 CHF for one bike).

Plussat: The room was super cute! The staff in the hotel were very helpful and gave us amazing recommendations

Plussat: They come to pick you up and drop you off at the railway station, setting the scene for a comfortable arrival. The facilities are great (despite not having had time to try out the spa). Breakfast is outstanding and will prepare you for an outstanding day outdoors. Long story short: book it and enjoy!

Plussat: Convenient location. I walked from Railway station to Hotel (10-15 mins) and walked to cable car every day (10 - 15 mins in ski boots though bus stop was only a few mins away if needed). Town centre less than 5 mins walk as well.

Plussat: Hotel Daniela is a lovely, comfortable, fairly priced and overall fantastic hotel. I would highly recommend it.

Plussat: Everything was good!!!!

Plussat: Everything was perfect except for the weather (raining).

Miinukset: The rude attitude of a waitress (Slyvia) at the Jugen Hotel Restaurant and the weather of coz

Plussat: Excellent!! Will definitely stay in Hotel Daniela whenever I come to Zermatt. The Matterhorn view from the bacolny is magnificent. The staff and breakfast are perfect~~

Plussat: rauhallinen hotelli, huoneemme parvekkeelta oli hieno näkymä Matterhorn-vuorelle. Sopivan kävelymatkan päässä rautatieasemalta.

Plussat: it was just perfect - the location, room, service, food [particularly surprisingly delicious] - we treasure it as a uniquely lucky find

Miinukset: We unintentionally blew the lights in the middle of the night, just by touching the switch, while intending to go to the toilet - a simple replacement of a fuse was probably necessary but we had no electricity for lights, tv etc, which was both annoying and dangerous. We were both embarrassed that it had happened but also concerned, as we were leaving immediately the next day and did not have time to rectify a situation that was not our fault, as we were neither rough nor negligent. There was no staff member available when we departed to report the situation to. Apart from that, it was A+ perfect.

Plussat: big room, good breakfast

Miinukset: bit far away from the main station, not easy to find

Plussat: We have been in another hotel in Zermatt before but Daniela hotel is unbeatable. Rolf is an excellent host and that is very important when you arrive after a long trip.The breakfast is very good and the pool too.

Miinukset:

Plussat: Great breakfast selection,staff very accomodating to my needs

Miinukset:

Plussat: The hotel was quiet yet only a short walk to the main street. The room was clean, comfortable and relaxing. It was a great deal for a very nice hotel. Staff was very friendly and helpful.

Miinukset:

Plussat: Decoration and cleanliness

Miinukset: Nothing.... it's just A spectacular hotel.

Plussat: They could really try to change the breakfast from day to day

Plussat: The gym is very good

Miinukset: The breakfast option is very poor, the fruit on offer is very sad and nothing was covered. The staff were rude and miserable at brekfast and you did not receive good service if you were not portugese or brazilian

Plussat: Well equipped, clean, spacious and friendly staff

Plussat: everything especially super great breakfast and indoor swimming pool.

Miinukset: Nope

Plussat: The Staff at front desk and at the restaurant were so professional, nice and very welcoming :) The selection of food at breakfast was top notch and a great selection . The seating and decor was super . the location is best in Zermatt i would say. Room is very specious and clean .

Miinukset: nothing not to like

Plussat: Breakfast was exceptional. Ski storage room completely very convenient with boot warmers and overnight drying. Wellness area very clean and perfect.

Plussat: Staff very helpful and accommodating, hotel conveniently located very close to railway station, amazing range of food for breakfast!

Plussat: I liked everything from the moment we walked in the hotel. The staff were so friendly and helpful. Our room was gorgeous, loved the reading lights on each side of the bed. The breakfast was delicious and such a lovely room to be eating in. We are so glad we added on another night at this hotel.

Plussat: Great location, nice clean room, good breakfast

Plussat: The staff at the hotel was without exception friendly, professional, well-trained and responsive. The hotel itself is well situated in the village next to both train stations, and offers a very nice level of luxury.

Plussat: The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night

Plussat: great welcome, comfortable quiet room, good location, nice breakfast with lots of variety

Miinukset: showers difficult to use

Plussat: Very friendly manager and reception, very service oriented. central location next tot gornergrat station and general station, close to the main shopping street of Zermatt. Hotel is decorated in a personal, Art Nouveau like style, which gives it a special atmosphere. The hotel is very clean. Nice breakfast-buffet.

Miinukset: Although very clean and luxurious, the bathroom is up for renovation. There is no possibility to shower standing up, with you hands free, as the bathroom only offers a whirlpool. The whirlpool is nice, but not always handy. The bathroom-airco is very noisy. We did not like the diner in the sister-Hotel Alex, which was suggested to us by the Manager. The food was excellent, but the atmosphere very impersonal, due to the fact that this is a -very large- hotel-restaurant.

Plussat: Amazing breakfast, amazing rooms, friendly service, amazing hotel.

Miinukset: Amazing hotel nothing negative to say

Plussat: Fantastic breakfast! Free and convenient transportation to and from the train station. Close to ski rentals, storage and lifts.

Plussat: The holtel was great! The breakfast was good and the staff at the breakfast service and reception always friendly and helpful.

Miinukset: The restaurant attached to the hotel, serving fondue in the igloos, can be avoided. Its a bit of a rip off. A bottle of white wine was kept at our table when we arrived. The waitress explained that this came with the fondue and asked if we preferred the white or a red. We went with the red option, which was a half bottle, not a choice between different red wines. At this point, the assumption was that this is included as part of the fondue meal, as it 'came with the fondue'. This was not the case and we were charged for the expensive half bottle of wine. Also, being a vegetarian, I had enquired if the fondue was vegetarian, at the time of booking the table. The response, quite condescending, was that fondue was made of cheese and so yes it was vegetarian. However, we soon learnt that the fondue served by the hotel included a meat platter, which was not vegetarian and not useful for us. At CHF 45 per person, you can do a lot better elsewhere in Zermatt.

Plussat: Rauhallinen ja viihtyisä paikka. Matterhorn-näkymä

Miinukset: Matka keskustaan aika pitkä, ei hotellilta kuljetusmahdollisuutta

Plussat: Staff were great!!

Miinukset: No snow gear driers but not a biggie.

Plussat: They received me with a great cocktail, the room had an amazing view to the mountains, the sauna works amazing, the balcony is perfect and very romantic, the bed is really comfortable and cozy. Everything was perfect and they treated me like a princess. Thank you!!!

Plussat: Outstanding facilities and breakfast. Rooms are significantly larger than the average in zermatt

Miinukset: Location - a bit of a walk uphill from the city

Plussat: The wellness area with the saunas and the spa bath was fantastic. Very generous with snacks for free. . The location was really nice. You could both ski-in and out without any need for a bus, no disturbing sounds and local restaurants within walking distance. The local ring line bus took you “anywhere” in Zermatt within just a few minutes. . We also really liked the breakfast concept where you ordered your warm meal instead of having a buffet. You had freshly made food and probably the waste of food is less.

Miinukset: There could have been some vegetables at the breakfast. There were actually none at all.

Plussat: Gorgeous setting, fantastic spa, amazing food, nice location at the outskirt of Zermatt, at the start of a few major treks, and a room so romantic and sexy it would make ANYBODY fall in love.

Plussat: Staff is extremely nice and do their best to make you enjoy your stay the most. Very nice food in the restaurant with a simple and tasty menu. Great wine selection. The design of the hotel is very winter suited, and gives a great atmosphere: warm and yet very modern. The room and all the areas of the hotel were absolutely spotless and all looks brand new and very carefully assembled. We had a great great stay and we will surely come back for our next Zermatt trip. There is direct access to slopes from the hotel on ski.

Plussat: The staff was fantastic! Super friendly, helpful and nice. We loved the stay, the rooms, view on the Matterhorn, the facilities, the food. Awesome that they offer breakfast till 11am! Delicious food, vast breakfast. Great bar. Awesome staff! Thank you so much for the great time!

Plussat: Breakfast was basic but good. They had homemade cakes/breads that were delicious! The reception was wonderful and the workers gave us some information about places to go, restaurants that were good, etc which was very helpful! The views from the room was also amazing.

Miinukset: There were no thermostats in the room and it was quite hot! It was winter time, and was cold outside, but the room was a little uncomfortably warm. We asked at reception to cool it down a little but still found it too hot which made it a little hard to sleep.

Plussat: We got a really spacious apartment for a family of four with views to the Matterhorn from the terrace. It was more than what we could expect. Restaurant was very good and excellent staff.

Miinukset: Our room building was not directly connected to the main hotel building and we had to take the stroller up and down the stairs to the main lobby where the restaurant was.

Plussat: The view and friendliness

Miinukset: Nothing

Plussat: The breathtaking view. We had a room with the matterhorn view, and my goodness what a view! When we arrived it was snowing so the tops of the mountains were hidden from view. So when we opened the curtains the following morning both me and my wife gasped and I had a tear in my eye. The view is astounding. The hotel staff are lovely and helpful, breakfast was perfect, sledges are a nice touch and the lift to and from the train station was the icing on the cake! Incredible hotel in a incredible location, definately recommend.

Miinukset: The bathroom smelt but in the grand scheme of things who cares!

Plussat: Great breakfast and very friendly staff. Nice to have shuttle to the train.

Plussat: Matterhorn-näkymät ja runsas aamiainen - sekä hyvä kahvi!

Miinukset: -

Plussat: Staff is exceptional. Handled COVID-19 closures of ski areas with great professionalism and flexibility.

Plussat: Outstanding standard of the new apartments! Able to keep the room for a late check out.

Miinukset: Some hot dishes for breakfast

Plussat: Great breakfast, very good service, we got an apartment in the new house

Miinukset: everything was perfect

Plussat: The price

Plussat: Not much other than price. Actually, strangely enough the cheap bed and strange shaped bedding was surprisingly comfortable!

Miinukset: Room was minuscule, decor was.....let's be generous and say cheap. On the positive, room was clean. The main problem was the poor service at the front desk that resulted in a very embarrassing situation.

Plussat: Old hotel with character, newly renevated rooms were spacious and clean. Set evening meal on offer was good value for money.

Miinukset: Breakfast was basic no fruit or eggs we offered

Plussat: Wonderful breakfast options. Learned a new part of the village.

Miinukset: Bathtub was in the room. That was very odd.

Plussat: Views of matterhorn and balcony. Free mini fridge.

Miinukset: Reservations seemed to be required but the hotel was able to accommodate without. Dinner started late. Food room service. Shuttle options. Pool hours closed unable to enjoy after skiiing and eating dinner.

Plussat: Well set up for ski ing by experienced hotel operator. Close to lifts, ski shop outside. Staff were great, comfortable rooms and good breakfast

Miinukset: Nothing

Plussat: Free minibar Close to Gornergrat Train station Employees are very kind Luggage storage room before you check in and when you check out The spa is nice Breakfast is nice with large choice Possibility to have a therapeutic massage (need to book in advance)

Plussat: - spectacular view over Matterhorn - very clean - very well located - free bar beverages - nice spa

Miinukset: - it was a bit cold in the room

Plussat: Aamiainen ja palvelu illallisella oli erinonomaista

Miinukset: Kylpyamme keskellä huonetta on älytön ratkaisu. En keksi mitään järkevää hyötyä siitä. Samoin saunassa lähimmistä suihkuista tuli vain kylmää vettä. Normaalit suihkut olivat saunaosaston ulkopuolella. Myös uima-allas oli kokonaan pois käytöstä, mikä oli pettymys.

Plussat: The hotel was very clean and the staff very friendly

Miinukset: When we arrived three hours before check in time, the lady at the front desk welcomed us saying "the rooms are ready at 3pm, you can store the luggage there." That's it. No welcome, how was your trip or similar. This just left a bad taste

Plussat: The breakfast choice is very good indeed. Location is great, the room's are nice and quiet.

Miinukset: Reception staff did the minimum job but none of them was really friendly nor welcoming. As a first impression it is quite confusing. The hotel would need a refurbishment, is it quite old fashioned.

Plussat: Location and views are amazing. You can get pretty much anything you want or need within 400 feet. Breakfast is always a plus and got the day started on a high note.

Miinukset: There is wifi included in your rate, but it was spotty. The router was right outside my room but only worked if you say by the door or in the hallway.

Plussat: Nice balcony and very friendly staff

Miinukset: No table on the balcony and no fridge

Plussat: Central location, clean and fresh, friendly personnel.

Plussat: Friendly and sweet

Plussat: Pretty simple hotel, good value for money, relatively old construction, but taken care of. Good breakfast.

Plussat: The hotel service room facilities and location are quite good.

Miinukset:

Plussat: The Hotel is very near to the railway station and its a decent and nice one to stay. I must say that its a good choice for any couple/family.Only....I felt that the price is on a higher side. May be because of the season time..else just perfect.

Plussat: Excellent room, knowledgeable staff, quiet location

Plussat: location is excellent. Breakfast is good.

Plussat: The staff was very friendly and helpfull. South Africa is a friendly country so we feld at home. Thank you it was great.

Miinukset: N/A

Plussat: staff helpful near to centre station tourist spots breakfast limited choice as other best western hotel chain

Plussat: Location close to the train station is good; very convenient. Good breakfast spread and warm & friendly staff. Would stay there again.

Miinukset:

Plussat: Hotel and staff were fine and the breakfast was good. The location was very convenient as it was near the train station. The view from the balcony was excellent.

Miinukset: The bed was very uncomfortable as it was essentially a foam mattress with no support.

Plussat: Great location right in the heart of beautiful Zermatt. Lovely room with balcony. Staff all spoke very good English. Beautiful building very tastefully presented. Highly recommended.

Miinukset: No refrigerater in the room. No guest laundry facilities.

Plussat: The hotel is in easy walking distance from the train station. The front desk staff was excellent, very friendly and offered excellent suggestions for sightseeing and restaurants. The room was spacious with a new flat screen TV.

Miinukset:

Plussat: Staff were fantastic, in particular Bruno. Spa and room both great.

Miinukset: Dinner could've been better, but not bad.

Plussat: The best hotel we've ever stayed in our life. World class service and make you feel like you are family or a royalty.

Plussat: Spa is really great and rooms lovely. Great breakfast.

Miinukset: The decoration of the spa where there saunas/ham man in a Greek style ... weird...

Plussat: The best part are the owners and their family. What a great atmosphere they present. Staff was excellent as well.

Miinukset: That I can't live here.

Plussat: Great Service and food

Plussat: Everything

Plussat: Best: kindness and disposition of the staff. They were all great

Miinukset: Worst: I expected a slightly larger and more spacious and confortable suite of the price that I paid. We were four people a bit cramped

Plussat: BREAKFAST WAS VERY GOOD... THE BROCHURE PHOTO OF THE BEDROOM WAS AN EXTREME MISSLEADING.. IT MADE THE ROOM LOOK A LOT LARGER THAN IT WAS... THE ROOM WAS WILDLY OVERPRICED.....

Miinukset: SEE LAST BOX....

Plussat: Loved the hospitality, room view and the accessibility to other areas

Miinukset: -

Plussat: Aamiainen ja muut ravintolaruoat olivat erinomaisia. Hotelli on keskeisellä paikalla Zermatissa. Spa-tilat olivat tasokkaat.

Miinukset: Henkilökunta oli paikoin jopa ylipalvelevaa.

Plussat: The staff is just great and very caring, whatever makes you comfortable, they will do. Especially the guy in the ski room, he just makes your ski day so much better.

Miinukset: All good.

Plussat: Big pool

Miinukset: Old written off furniture and not up to the high price expectations

Miinukset: Best service ever .

Plussat: Outstanding experience! Hotel personnel extremely courteous and helpful. Room was nicely furnished and very comfortable, the food was excellent both for the included breakfast buffet and for dinner. Great entertainment in the lounge, We loved this hotel and would highly recommend it.

Miinukset: the beds really not comfortable, crazily hard

Plussat: Generally a very good hotel. Particularly liked the pool area.

Plussat: Great service, room and location

Miinukset: Nothing; excellent hotel

Miinukset: Service at the Grill restaurant was a little disorganised and the restaurant was understaffed.

Plussat: The kindness of the people and the comfort of the room.

Miinukset:

Plussat: The room was perfectly decorated with a nice mix of fabrics, textures and natural wood. Two LCD digital tv's with surround sound and an ipod dock were a nice touch. The staff was always ready and willing to help answer any questions we had. Free extended check out time allowed for enjoying a full day in Zermatt on the day of check out.

Miinukset:

Plussat: an pleasant hotel

Miinukset: no

Plussat: we like lot the spas and the food. People working at beauty spa are very polite and attentive. The water jets of in- & out-door hot tubs are powerful and playful. Each set of jets takes turn to blow water in different forms, for head and shoulder, for legs and feet, for back or whole half body. The breakfast buffet is rich and healthy.

Miinukset: It would be nice if the hotel keep some spared jackets (or leather shoes) available, so some guests could borrow them for attending the Friday's Gala dinner (a semi-formal evening) when they, in particular, family with children/teens, are just taking the vacation in casual.

Plussat: Wonderful view and beautiful room.Lovely pool. Good food for breakfast very good selection and quality.friendly helpful staff.

Miinukset: Temperature of water in jaccusi pool wasnot warm enough

Plussat: Free upgrade to a deluxe room

Miinukset: Everything was excellent

Plussat: The room was cute but a bit too cool... toilet didn’t work, bath water was impossible to regulate, space was constrained, safe could be lifted out and taken...

Miinukset: Toilet. Personnel. Stupid ‘godly’ music from spa playing all night../

Plussat: Monipuolinen aamiainen. Marjojen ja hedelmien runsas valikoima ilahdutti.

Plussat: the spa

Miinukset: confirmation of services

Plussat: Lovely breakfast and great central location. Funky decor.

Miinukset: Bedrooms too hot no air conditioning and summer in Zermatt can be warm!

Plussat: Room was stunning. Everything thought out perfectly. Spa was amazing. Breakfast delicious. Loved the omelets.

Miinukset: Everything was perfect. Loved the touches for the kids.

Plussat: not much

Miinukset: waste of money. dirty, low comfort for the money

Plussat: Everything, great location, super friendly staff, fabulous atmosphere

Miinukset: Nothing

Plussat: The room we stayed in was amazing. The design and style is so unique, yet super comfortable. The staff are very friendly and extremely helpful. I had a massage that I wish had gone on for another hour.

Plussat: Great value for money. Full view of the Matterhorn. Everything was clean

Plussat: Beautiful and clean house

Miinukset: No washing machine

Plussat: No breakfast was provided, remote staff checkin, late day checkin, left a little to be desired.

Miinukset: Just a little tweking of off site and late day checkin.

Plussat: Nobody told us the apartment was 1 km away from the center.

Plussat: Aamiainen ok. Asunnossa lämmin.

Miinukset: Rahastuksen makua, veloitetaan vauvaltakin aamiainen, ja kun ilmiselvästä virheestä huomauttaa, saa vastaukseksi, ettei rahaa voi palauttaa, koska varattu booking comin kautta. Eikä kuitata summaa veroonkaan. Suihkusta tuli vain kylmää vettä. Tytär tosin sai toisena päivänä lämmintä. Naapurihuoneistosta kuuluu kovalla TV. Spa-osasto veloittaa kylpytakista rahaa. 4 henkeä ei saanut omaa lukittavaa kaappia vaikka tilaa olisi ollut. Vauvan rattaisiin oli kaadettu olutta ollessamme spassa.

Plussat: Friendly personel

Miinukset: Average standard hotel, pictures look much better than in reality, close to the center but a "bit" industrial area of Zermatt

Plussat: The stay was great and value / price was great

Miinukset: All was good

Plussat: Very friendly reception staff, the studio was much better than I expected, everything was perfect, very recommended

Plussat: Convenient for Matterhorn Express. Big ski room and nice post-ski shower facilities on day of departure. Even budget room (our choice) comes with a big balcony.

Plussat: The location was good, the staff was really friendly (especially the portuguese receptionist, she gave us tips and was kind to us), the room was big and the balcony view is stunning.

Plussat: Staff were amazing. Location was amazing. We have stayed here 3 times. Been happy every time

Miinukset: Bathroom was alittle small

Plussat: The balcony is very good !

Miinukset: Distance is acceptable but not too short from the station No refrigerator

Plussat: We stayed in the 2bedroom Apartment. It had almost everything we needed for a family of 4 adults. Beds very comfortable, great kitchen and spacious living area with fireplace.

Miinukset: The apartment didn’t have a washing machine and dryer.

Plussat: good location, spacious room and nice view.

Plussat: Perfect location, close walk to the Furi lift. Extremely clean and the beds were comfortable. Easy online check-in as we arrived late.

Plussat: Miellyttävä, moderni huone, hyvinvarusteltu kylpyhuone.

Miinukset: Aamiaishuone on pieni ja helposti ruuhkainen, vegaanille vähän valikoimaa.

Plussat: Self check in if you arrive early. Cards were place at reception. Staff was very friendly. Just right in front of zermatt train station and also railway to go up Gornergrat to view the Matterhorn. Stretch of shops nearby. Perfect for our 1 night stay as it’s very conveniently located around all the places we need to go.

Miinukset: Everything is basic.. no kettle. You need to go down to the kitchen to take hot water. There is hair dryer though.

Plussat: easy check-in procedure, overall clean and comfortable very practical location, but I guess that's true for most places in Zermatt because it's so tiny

Miinukset: kitchen could be upgraded with a few cheap fixes: there were pans but no oil, only paper towels for drying the dishes (maybe bc Covid), one of the two fridges not working (no sign, didn't notice at first), no scissors, no labels on doors and drawers, so it took a bit of searching around, food labels were a bit finicky (easier with marker or stickers) and my room had lamps with motion detectors, one of which I triggered frequently by just moving around inside my bed high price, but there's nothing cheaper, that's just Zermatt

Plussat: I think it is really smart to put that motion-sensitive little lights at the bottom of the bunk beds so that you can still find your way in the room when it is dark without disturbing anyone.

Plussat: I liked everything except the fact of no soap :)

Miinukset: There was no soap in the bathroom, also no shampoo or shower gel. But I would at least expect the possibility of washing hands with soap, especially nowadays. There was desinfection gel in the entrance though, but I feel like soap is basic.

Plussat: I'm very happy with the choice I made with staying at Hotel Bahnhof. I was upgraded to a private room. The room was cozy and had everything I needed. The bathroom was on the floor. The bed was comfortable. From my window I could even see the Matterhorn on a sunny day. The staff was very nice. The whole hotel was clean. The wifi was fast and reliable. Location can't get any better.

Miinukset: I didn't like the shower because the water was either boiling hot or freezing and the button had to be pressed multiple times while showering. Thin walls but thankfully it was very quiet at nighttime.

Plussat: Amazing hotel!! Room was very comfortable, clean, spacious and cozy. Very cute. Staff were very welcoming and friendly. Breakfast... SO good! A very nice offering to start the day. Spa and pool are also beautiful and well kept. A great way to relax at the end of the day. Highly recommend and would stay again!

Plussat: Hotel is still very clean(even though renovation was done in 2014), it is a pleasure to visit common bathroom or shower and find it so neat. The pool is a very nice mix between a pool and jacuzzi with perfect temperature, my kid and I spent good 2 hours there daily. Very good breakfast, not too much choice, but everything is amazingly fresh, like crusty bread and croissants, freshly squeezed juice, fresh eggs, amazing coffee machine etc what more do you need to start a perfect ski day! Staff is very pleasant, especially Inna, always with no nonsense advice and non-intrusive service

Miinukset: Ah, I guess the timing for an afternoon snack 17.00-18.00 was a little odd for us as it is too short to dinner time, so we did not use it at all. I wish it was starting at 16.00, but that is a very minor thing

Miinukset: They were about to charge us about damage that we didn’t do it!

Plussat: The breakfast buffet was wonderful. Our room was very comfortable with a great view! The staff were very friendly and helpful.

Plussat: Good value overall, reasonable breakfast, close to rail station and shops

Miinukset: access from street not well signed (should be done better on website). spa open just 4hr per day

Plussat: Near the train station.

Plussat: A nice little place to stay. The room was very small and very old, but served its purpose.

Miinukset: The hotel was not as easy to find as it would seem. The address seems as though it should be on the street listed in the address, but the hotel is actually 50 meters off the street down a small alley and behind another house. The most unacceptable aspect of our stay was that the hotel has a locked gate that closes at 9pm. If you expect to arrive later at night, don't book this hotel or you will be locked out.

Plussat: Good location, 5 min to the train station.

Miinukset: Very, very small rooms. No way to control temperature of water in shower! Wi-Fi signal in room was very low. And very expensive, but it's Zermatt ;)

Plussat: Hotel staff were very friendly and helpful. Breakfast selection was good. Rooms are reasonable in size but with comfortable beds. Hotel is quite convenient to the Train station.

Miinukset: Nothing noted

Plussat: The staff were ever so helpful and the breakfast was really good and the room was small but very comfortable for our stay.

Miinukset: I was booked into a room with a balcony but I didn't get the balcony but that didn't affect our stay. It wasn't until after the first night that I remembered this.

Plussat: The hotel is quiet, nice and well managed.

Miinukset:

Plussat: It was very nice, but 190 CHF for one night in a tiny apartment (we booked the hotel) was a bit too much, we had to take it because it was a concert weekend.I would have taken it for much longer, its adequate for a holiday but WAY too expensive for what it is on a special weekend.

Miinukset: The price was exagerated just because of the festival. But everyone was doing the same so i guess its only fair....

Plussat: Location was excellent for skiing and town

Plussat: We enjoyed our stay there. The suite we rented was perfect for 5 of us. The breakfast was very good. We would definitely stay there again.

Plussat: The staff were very nice and patient to introduce the information abt the hotel to us. Besides, the view from our hotel was good and the room was very neat and tidy.

Miinukset: There were no kettle and fridge in the room

Plussat: Hyvä sijainti, ystävällinen henkilökunta. Kaikin puolin hyvä valinta.

Plussat: Everything was good

Plussat: This was our second stay in Hotel Perren - the first being back in 1998/9. And it was as we remembered - very friendly, great staff and a lovely welcome. The rooms aren't fancy, just very comfortable, clean, tastefully decorated - with everything you need for a great night's sleep after a gruelling day on the slopes, and the breakfast is delicious, with a great choice for everyone. It's only a 5-10 minute walk to the centre and about 10 to the Gornergrat train station, 5 to Sunegge Funicular - or the ski bus stopped outside to take you to the Matterhorn Express. Our daughter had a snowboarding accident on our last day and everyone at the hotel went out of their way to help her and us. A big thank you to everyone at Hotel Perren. We will be back!

Plussat: Ski room with boot heaters. The location was great.

Plussat: Great location, very spacious room and bathroom, spotlessly clean all the time, Matterhorn view from the room :-)

Miinukset: A small intervention on the few stairs leading to reception could make a big difference when entering and leaving with luggage and pram. It's a pity that due to COVID the entire dining area was closed even for breakfast. Breakfast served in the room was a very good alternative.

Plussat: The hotel is an easy walk from the railway station and is surrounded by restaurants and cafes. The room was a good size and very clean. We had a little balcony facing the main street from which we could see the Matterhorn. We could open the window for fresh air ( expect to hear noisy patrons at night in a venue across the road)

Miinukset: The price!!!!!

Plussat: We had a shared balcony with our kids with a brilliant view of the Matterhorn. Rooms were nice and spacious as well as bathroom. Excellent coffee except foe coffe cup size. Amenities good.

Miinukset: Breakfast staff not very friendly and expected bit more for such an upmarket location. Coffee cups ridiculous small..more just an espresso cup.

Plussat: Great hotel - great village

Miinukset: Bad comms from ski resort

Plussat: Excellent location in the heart of Zermatt, within close walking distance of the train station and hiking trails. Very friendly and helpful staff who can speak many languages. Rooms are comfortable, offer shared balcony access, and are well-stocked with amenities, including free-to-use coffee machines.

Plussat: View of matterhorn Kindness of staff

Plussat: Huone oli todella siisti ja hieno, upeasti käytetty puuta sisustuksessa. Huoneen ”terassilta” näkyi Matterhorn ja ikkunat vaimensivat hyvin läheisen kirkon kellot. Huoneen hintaan kuului vesi, ja lähtiessä saimme vielä vesipullot mukaan. Aamupalalla sai tilata lämpimät ruoat suoraan keittiöstä. Saimme myös kyydin juna-asemalta hotellille. Suosittelen!

Plussat: The hotel is well very situated. This is our second visit to this hotel. The room is cozy with a Matterhorn view. The personnels are friendly and helpful. At the time we were in Zermatt (25-29 May), there weren't a lot of places open. This is partly due to the Covid-19 situation. The breakfast was sufficient.

Miinukset: NA

Plussat: Was really fantastic

Plussat: Beds were amazing and the fireplace in our room was an added bonus.

Miinukset: I loved everything!

Plussat: Lovely room, very comfortable bed. Great service re transport from and to Täsch. Great location in the village center.

Miinukset: The only thing that was a bit off-putting was when I saw how the breakfast buffet lady put the cheese on the buffet platters - with her fingers, no gloves. Especially weird given the CoVid measurements...

Plussat: One of the best hotel in Zermatt, even if the current situation was tough the service and the staff was perfect. Thanks

Plussat: Location. Staff. Spa. Rooms.

Miinukset: We stayed on the second floor, just above one of the clubs. Couldn't sleep without earplugs.

Plussat: Aamiainen hyvä mutta yleisesti vähän rauhaton, koska ns menopaikka!

Miinukset: Vähän rauhallisempi olisi saanut olla

Plussat: Very accomadating staff. Very helpful in all requests. I highly reccomend the place, especially for Skiing, Hiking and Night Life.

Plussat: Post is a wonderful place. You should stay here visiting Zermatt if you wanna be in a heart of entertainment.

Miinukset: Small room, bed could be bit larger even in the same room.

Plussat: The welcome & the newly designed rooms. Still a fun place to be but now modern & more comfortable.

Plussat: Friendly staff, confortable rooms, fitness center, all hotel is beautiful, great breakfast

Miinukset: Restaurant for dinner.Food is good, but not so good like menu pretends

Plussat: style & value

Plussat: Kaunis sisustus,upea kylppäri,toimivat kaappitilat.

Miinukset: Saunan sekakäyttö,Pasta Factory ei kovin hyvä.

Plussat: Nice restrooms. Polite stsff who wanted to help. Well located. Beds were comfortable. Interesting design I.E. wood floors were nice. Rustic feeling nice.

Miinukset: Wireless internet connection is not effective in the rooms. I needed this since I work online. This caused me some problems and wasted time for me. A concierge would have been helpful.

Plussat: Mukavan rento paikka, mielenkiintoinen huone, josta näköala Matterhornille ja muuhun vuoristoon. Hotelli kylän keskellä.

Plussat: Keskeinen sijainti, moderni ilme

Plussat: Friendly staff, excellent food, amazing rooms, hotel in the centre of zermatt

Miinukset: Nothing to complain

Miinukset: ei

Plussat: Fantastic Hotel, great location, really nice rooms and excellent bar!

Miinukset:

Plussat: - location was very closed to the station at the beginning of the mainstreet - breakfast was fantastic - staff was very helpful - ski card could buy directly at the reception

Plussat: Clean, tidy, fantastic location with very friendly and helpful staff.

Plussat: Hotel is very close to Zermatt bahnhof and very nice staff, we had a shuttle pickup from bahnhof too. Breakfast was really Good

Plussat: Great location. Very friendly owners. Very clean and comfortable.

Miinukset: Breakfast could be a little better but no real complaint

Plussat: Very friendly staff, large & clean room, great location

Plussat: Nice interiors. Good bathroom and lighting. Free wireless internet available in room even though they said only available in the lounge. Breakfast good enough. Near to Railway station < 400m walkable.

Miinukset: Cost is little high.

Plussat: Reception was helpful and excellent service, friendly

Miinukset: no

Plussat: Very quiet position yet close to the main area

Plussat: Hotel Simi is an excellent hotel, staff were friendly but efficient. Location right in centre of Zermatt about 400 metres from station. Spacious and spotless rooms with balcony and views.

Miinukset: Couldn't stay longer

Plussat: a good location, so nice staff, a plentiful breakfast.

Plussat: Very spacious room.

Miinukset: Bathroom on the other hand rather small sized. Bed mattresses too hard.

Plussat: very good location

Miinukset: we were told that there would be wireless/Lan facilities, but they were not available in the room and only in the lobby and while being present in the lobby to try and connect, no help was given. In todays worls, internet is taken for granted, and these facilities should be made available in all rooms (free or charged - that can be at the hotels discretion)

Plussat: the place and location and the scenes

Miinukset:

Plussat: We could not keep the room longer but after checking out we could change clothes and shower in the late afternoon

Miinukset:

Plussat: It was very convienently located in Zermatt, close to the train station, close to the main road but very quiet. A good view of the mountains. The location of the hotel and the size of the room were fantastic.

Miinukset: This is not the fault of the hotel, but there is so much construction in Zermatt, it's hard to say how long there will be a view of the mountains.

Plussat: No hotel has a better view of the Matterhorn than the hostel Very reasonably priced dinner (CHF 18.50 for salad, soup, main course and dessert!)

Miinukset: Nothing

Plussat: The rooms were very clean and I liked the nice coffee machine during breakfast time.

Miinukset: The check in guy was like a robot. The location wasn’t accurate because it was at least a 20min walk from the city center and it was located on a hill. For a five stairs building, it had no elevator facilities. I was limping that day because I had an accident and it is injured or disable friendly. The beds were clean but somehow the mattress was very uncomfortable and I couldn’t sleep well and end up with back aches in the mornings. Even though they charge you a city tax they didn’t provide me with a bus pass where all other swiss hostels, lodged and hotels offer so that wasn’t nice because Zermatt had electric buses. The rooms have no shampoo Or soap and they don’t keep enough toilet rolls in the room. I was in a 6 bed room and it had only two rolls. Also, this hostel offers no kitchen facilities. Only a microwave and kettle. That’s it. Eating out in Zermatt is pricy so that was a bit very disappointing because my other booking.com apartment was only 10chfs more and it would have been better than the hostel for sure.

Plussat: Super nice hostel! We lived alone in the room for 4 people with a view to MATTERHORN. Breakfast was awesome. Absolutely recommended! Would stay here again.

Plussat: The team was top!! Everything was perfect untill the view on the Matterhorn from the room ;)

Miinukset: when I got the service from the bearded receptionist it was terrible I don't recommend it. he should be fired because the impression left by the Hostel was terrible!

Plussat: Näkymä aamiaishuoneesta Matterhornille oli upea !