Zermatt hotellia

Plussat: We had a lovely stay. The staff went out of their way to ensure our comfort and to provide travel information as needed. Lots of thoughtful small touches throughout our stay. Our room had a wonderful, roomy terrace which was the perfect perch at the end of the day to watch Zermatt go by. The breakfast was plentiful with lots of choices including eggs, bacon, cereal, various cheeses, various coffees and other beverages, great juice, croissants, etc. Highly recommend.

Plussat: Very nice and modern small hotel in the middle of the cute town of 10 Mart. The excellent staff really makes you feel at home!

Miinukset: The small spa area could benefit from some relax zones for reading or dozing between treatments.

Plussat: Breakfast and location were both really good. Convenient location to central area of town and various lifts to the sights. Lovely staff. Hearty, fresh breakfast was available daily, and good coffee which is important when you are up early to engage in exercise and activities all day. Rooms were spacious and clean.

Miinukset: Spa was smaller than expected and only open for limited hours in the late afternoon and evening. Found the steam room was not working great during the time we were there (summer 2019). Overly soft bed pillows.

Plussat: A modern family run property close to the centre of Zermatt. Pretty much perfect.

Miinukset: Nothing - we would return without question.

Plussat: Exceptional hotel! Beyond friendly and helpful staff. Yummy breakfast with a great orange juice machine. Got a lovely room upgrade with a view of the Matterhorn. Will definitely recommend to all friends.

Plussat: Fantastic hotel! The location was excellent - nice quiet spot with a view of the Matterhorn from some of the rooms. We spent quite a bit of time relaxing in their lovely courtyard. The breakfast buffet was beautiful and had a large selection. The staff was extremely helpful and friendly - when we arrived we were pleasantly surprised to learn that they upgraded our rooms. They also offered complementary transport to/from the train station. We couldn't have picked a better place to stay!

Miinukset: Nothing!

Plussat: Friendly staff, wonderful breakfast, fantastic location - we could see the tip of the Matterhorn from our balcony. The Spa was a wonderful way to relax after walking all day. Couldn’t fault it , absolutely wonderful and hope to return for a longer stay next time.

Plussat: Everything was perfect down to the details - rose petals on the bed (honeymoon trip), decor, amazing shower pressure, bike rental, free breakfast, comfortable balcony.

Miinukset: Nothing!

Plussat: We had an extremely friendly reception and also received very helpful suggestions for hiking during the day and dining in the evening. All the personnel is very friendly. I should also mention the very nicely made spa in the hotel.

Plussat: This hotel is in a quiet and very nice area of Zermatt. Breakfast was delicious and our room was fantastic. Beds were very comfortable and the room was super well equipped.

Plussat: We had such an amazing time here! The place is picture perfect and has a great attention to detail. The whole time we were treated very well by the friendly hotel staff. We arrived late in the evening (after 9 PM) and found an envelope in our name with all of the details and with access to our room (since the reception is unattended at night). The room was equipped with a rucksack that we also used for free for a hike we did in Zermatt, a hairdryer, a coffee machine and bathrobes. We were granted free access to the spa in either of the sister hotels, Julen and Alpenhoff which was very relaxing. The room was clean, comfortable and spacious and had a very beautiful alpine modern style. The breakfast was excellent with a wide selection of warm meals, fresh bread, fruits, dried nuts and jams. In the evening we had dinner at the Schäferstube Restaurant in sister Hotel Julen where we tried some good local food like the cheese fondue.

Miinukset: At the time we were there, the reception was closed after 9 PM, which however did not bother us.

Plussat: It was all perfect!

Plussat: Bed

Miinukset: No tea spoon in the room.. my bf was not happy bec the staff in the reception is not nice to him, just bec he asked 2x..

Plussat: Hotel Daniela simply exceeded our expectations. It is small, cozy and familiar but with a modern touch and plenty of facilities and services. I think they have the best combination of tradition and modern design I have seen lately in an alpine hotel. The staff was incredible helpful and friendly. Breakfast was very good (kudos to Silvana for her service). Check-in and check-out were ridiculously quick and simple.

Miinukset: The mattress was a bit hard and the pillow too soft for my taste.

Plussat: Hotel in a great place, we got a room with a mountain view, excellent hotel service, picked us up from the train to the hotel and from the hotel back to the free train!, Kind service, the staff smile and are very helpful. The breakfasts are rich and plenty of choice, delicious food, in the hotel a heated pool, Jacuzzi and savanna with mountain views. In a nutshell we had that was amazing!

Miinukset: אין מזגן בחדר

Plussat: Super friendly staff. Amazing location. Even got an unexpected upgrade!

Plussat: Our room was clean and had a wonderful view of the Matterhorn. It has been updated and was comfortable. The breakfast was yummy and there was a wide variety of meats, cheeses, breads, eggs, bacon, yogurts, and vegetables. Our server for three of the four days we were there was wonderful and he remembered that we wanted black coffee without milk. The pool and spa were a relief after each day of hiking and the spa jets for feet were amazing. Great place!

Miinukset: Nothing

Plussat: Excellent and friendly staff Marvelous and functional rooms Great spa

Miinukset: Nothing that comes to my mind

Plussat: The location and view

Plussat: Everything

Plussat: Upgraded me . Cosy comfy beds. Nice breakfast. 100 mtrs from Sunnega funicular. Nice bar

Miinukset: 15-20 minutes walk from Main street. Few staff not freindly. No coffee in room

Plussat: Stunning - a real “wow” factor - amazing architecture, coupled with wonderful staff and stunning views

Miinukset: Nothing

Plussat: Location Location. Next to cable car and peaceful with Mt Matterhon view. Love the outdoor Jacuzzi

Miinukset: ABF selections too limited considering we paid for this Hotel.

Plussat: Kind. Good service. Thanks for heating the rice(meal) for us.

Plussat: Awesome location with great Matterhorn view, close to cable car station, nice room and bathroom, good wifi access

Miinukset: room gets warm during day time and there is no AC/fan. 20-25 minute walk from zermatt train station.

Plussat: View to Matterhorn was amazing, the staff were incredibly helpful and friendly - a really nice place overall

Miinukset: Construction outside made it uncomfortable to open the patio door during the day. I’m sure it will be better once the work next door is complete.

Plussat: The hotel is very welcoming and the owners are very friendly and will give you information about places to visit etc. This hotel makes you feel like at home.

Plussat: Hotel managers were top notch! Their restaurant recommendations within Zermatt were superb! The premises were beautiful, breakfast was great, and the chalet room was perfect!! A super charming hotel. I can’t recommend it enough.

Plussat: Fantastic location, very close to central Zermatt, and key transport links. The owner was exceptionally helpful, giving us the best tips of where to go. Breakfast was good, and you felt very welcomed overall.

Miinukset: Rooms are a little small, but they’re very modern, clean and comfortable.

Plussat: Probably our favourite stay during our 3 weeks euro trip holiday. Thor was the greatest host. Our train arrived late past check in and Thor waited for us until we checked in. He also provided us a map with detailed instructions on how to get to the Matterhorn and our other destinations. The room was the coziest thing ever with a sunrise balcony view in the morning. Makes us definitely want to return to Zermatt again soon!

Miinukset: Nothing at all!

Plussat: Friendly staff. Beautiful garden. We became very useful information and advice from the hotel staff.

Plussat: it is easy to say that we came here just to relax and get away in beautiful Zermatt. But what really makes a great experience is the fantastic hosts, Thor and Michelle. Such lovely people with the right attitude and vision for running this hidden gem in Switzerland.

Plussat: We had such a lovely experience at Hotel Firefly. Everything was first class! Great combination of luxury, details to design, and extraordinary customer service. The location is perfect with views of the Matterhorn and within a few minutes walking distance to the main street. Fantastic breakfast served in our room which is definitely a positive point This hotel exceeded my expectations and undoubtedly the best hotel ever for me .

Miinukset: Nothing and nothing.

Plussat: Spacious and wonderful apartment. Breakfast brought into the apartment and table set. View of Matterhorn from the dining room. Very friendly and helpful staff. Good quality bicycles for guest use.

Plussat: Reception staff are very helpful with always warm welcome to us. The appartement is quite spacious and with a big open kitchen and dining room, suitable for a family group like us. Really enjoy the in-room breakfast every morning!

Miinukset: None

Plussat: Cannot fault this hotel. Everything was perfect and personalised. Great facilities with a well-equipped gym and sauna. Amazing staff. And breakfast in the hotel room was such a thoughtful addition to the stay. Would come back in a heartbeat!

Plussat: We loved EVERYTHING about Firefly! The staff, the location, the room, the view, the spa, the bar, the garden, the way they welcomed our little dog and the thoughtful birthday surprise. It was a perfect stay and we will be back!

Miinukset: Nothing

Plussat: Everything

Miinukset: Nothing

Plussat: Highly recommended to stay with Firefly hotel. We had book family garden as there was only 4 of us with an accommodation of 3 bedroom, 3 washroom(1 with bathtub), a huge big living room, kitchen with all full equipment provided and a Super big beautiful garden all by yourself. We had book with Breakfast provided which you will need to select selection from drinks to dessert, they even added the column below if you have an special request that’s was not in the menu. They will try their best to prepare for us. Hence with the request we had written on, they had make out day with a great start! Which is wonderful sumptuous breaky! The bedroom bed was 110% comfortable! And it’s Super clean every single place and corner of the house. The facility of firefly- highly recommended after you have head back from the Matterhorn mountain cause you will be very tired. So you must go to the Jacuzzi and Sauna. There is only 1 word to say, it’s beautiful! Their customer service at the front desk, was welcoming, loving and make us feel homey, with any question we needed help, they will definitely find an answer for us with the correct. The only bad was the surrounding people who leave there had attitude problem. Maybe due to we are Asia Chinese.

Miinukset: Nope everything perfect

Plussat: Fantastic location, super clean, incredible ammenities and decor, best breakfast in Zermatt served in your own room. It's like being in your own home in Zermatt. Staff is second to none! Excellent, attentive staff that bends over backward to help you with any question or need you may have.

Plussat: Excellent staff, they were extremely helpful and attentive with all details. I pretty recommend the hotel for everyone who wants to get the best experience in Zermatt! We will come back for sure durin the winter!

Plussat: Location, staff friendlines

Miinukset: None

Plussat: Very pleasant stay. Super warm and helpful staff. Gave us lots of recommendations regarding where to go. Thanks for the welcome gifts. Good location walking distance to lots of nice restaurants, town centre, train station and cable car station. Can buy daily peak pass from the reception which gives you unlimited access to trains and cable cars from Zermatt. The room is very clean. Good breakfast. Will definately come back!

Plussat: The location, the amenities, the room, the view...everything was wonderful.

Plussat: A family friendly atmosphere

Miinukset: Nothing

Plussat: Everything, great location, friendly helpful staff, great breakfast. Hotel was one of the best that we have stayed in

Miinukset: Nothing

Plussat: Excellent central locatio, very relaxed atmosphere, extended breskfast hours

Plussat: The view from my room was fantastic! The staff were friendly and super helpful with great recommendations on a hike to take. I enjoyed the wellness center at the end of each day of hiking as well.

Plussat: The room is clean, nice staffs and the hotel have a good view of the mountain.

Miinukset: A litter bit far away from the town centre.

Plussat: A very warm and welcoming hotel! I loved that it was a family run hotel and they were very helpful when we were asking for advice on hikes/restaurants. I had a constant smile on my face. Also very clean and the wellness area was magnificent!

Plussat: We enjoy so much the first hand and splendid view right at the deck of the breakfast room of the golden sunshine of Mt. Matterhorn - what a life time experience! Also, the lovely owner Fabbrice treats us like families which makes our stay as an more than amazing one!

Miinukset: If we know we could have asked a courtesy pick up at the station instead of dragging the luggage all the way up to the hill!

Plussat: This was one of the best hotels we stayed at during our 12 day 7 hotel travel within Switzerland. Breakfast was excellent! Just remember to ask for eggs and how you want them cooked. They even had table service for coffee, tea and whatever else your breakfast needs were. Homemade cookies were always available in the lobby, maybe this should be a dislike if you are on a diet but they sure were good! We would definitely stay here again! Family owned. Great view of the Matterhorn from the outside deck.

Miinukset: We didn't find any dislikes in the hotel. The walk from the train station was up a steep hill but you can call the hotel and they will pick you up for only 10 Swiss Francs regardless of how many people. The trip into town was easy since it was all down hill.

Plussat: It's a beautiful hotel in a great location with a view of the Matterhorn. The interior is tastefully appointed with a lovely traditional Swiss theme. The room was comfortable and well appointed. We especially appreciated the attention to detail with a personalised welcome message in our room and o our breakfast table. Breakfast was delicious with a wide range of homemade items including fresh bread. But most of all, the welcome was warm and genuinely friendly, and very much appreciated.

Miinukset: That we couldn't stay longer!

Plussat: Beautiful hotel, amazing and helpful staff!

Plussat: The balcony with the view is fantastic and staffs are very nice.

Plussat: Great location. Wonderful breakfast.

Miinukset: Spa was not so great

Plussat: Fantastic staff, great location and best place we stayed at in Europe. Breakfast was delicious and meticulous attention to detail in all aspects of our stay. Highly recommend staying here.

Miinukset: Nothing

Plussat: Second time here and still a wonderful experience.

Miinukset: We got a ground floor room that was way too dark.

Plussat: The breakfast was incredible, and the focus on made-to-order eggs and provided-on-request breads and sides made the breakfast taste fresh and the breakfast experience feel personalized. Ruth, a manager, was also wonderfully responsive to questions about local activities and hiking trails and provided incredibly thorough check-in help.

Miinukset: N/A--it was a perfect stay!

Plussat: Very modern and relax hotel near the center and station. For transportation between station and hotel for arrival and departure , it is possible to have shuttle car helping take the heavy luggage.

Miinukset: It would be more grateful if the refrigerator is equipped at the room to make ice pack not melt the chocolates to home and bring cold water to outside for sightseeing.

Plussat: Look from the outside a quintessentially Swiss property but very modern and comfortable inside

Miinukset: Nothing

Plussat: The two young staff members Rafael and a young woman were very very nice and welcoming. Rafael can make a great gin and tonic. The housekeeping staff were very kind. The decor. The central location. The lovely toiletries. The bathroom. The lights.

Miinukset: The truly AWFUL 'welcome'. We arrived 18 minutes early to ask for an early check-in as one of us was feeling quite ill. We were told 'No... go and look at the museum and come back'. We sat in the foyer for 18 minutes and were then ..magically.. allowed to our room where our bags were waiting for us. We were appalled by this. Rude and thoughtless behavoour by someone on the hospitality business.. but then again, we guess 'rules are rules'. The lack of a fridge in the rooms. Those horrible coffee machines which we just can't get the hang of. The price was quite high.

Plussat: unbelievable location

Miinukset: nothing to say - everything perfect

Plussat: Very friendly staff and a clean room with nice mountain view. Very comfortable to stay.

Miinukset: Nothing.

Plussat: the host is vey kind and helpful, she over all help to satisfy our stay starting from warm welcome till warm goodbye.

Miinukset: she charged us 100 EU for 2 hours late checkout! it is recommended to not get too many luggage otherwise it will be hard for reach to/from the apartment.

Plussat: excellent location- close to the busy Bahnhofstrasse without being disturbed by it special focus on sustainability (in a small town that has already the enormous advantage of having no car noise nor related gas emissions) lots of customer focus from small but efficient crew

Plussat: Overall experience is excellent! Room is nice and clean. Breakfast is the best I had in Switzerland!

Miinukset: One of the waiter who serves breakfast is not very nice to us. It seems that he is too busy to care. He indeed brought us the breakfast but his impatience and unprofessional are shown on his face!

Plussat: Will not forget this terrific experience so soon. Despite the difficulties my wife and I have endured before getting to Zermatt with regards to luggage delay, all the staff and hotel amenities enabled us to have the most wonderful and relaxing holiday of our lives. Super-welcoming staff, superb restaurant, great wellness centre, phenomenal breakfast, free pick up at the airport, heaps of gifts, free drinks inside the fridge... and the list goes on and on. Worth every cent... Thanks Cervo Boutique Hotel for this unforgettable stay.

Miinukset: Nothing

Plussat: Super friendly staff, incredible experience and the food was delicious! We will come back again

Plussat: Just Perfect! Outstanding Service, beautiful views, great Breakfast

Plussat: Well designed room with comfortable space. Nice and hospitality staff. Also they have a well-known restaurant with great mountain view.

Plussat: Incredible views, the Panoramic Living Suite is COMPLETELY worth it, and the food was absolutely amazing!! Very lovely staff as well.

Plussat: It’s very kind of Janic who welcomed us warmly and friendly. I’ve loved Cervo from decorations, location, the room view (room 405), the food ... to every staffs. They provided free pick up from and to zermatt train station, the welcome drink, the beers in room, chocolates and fruits. Briefly, We will come back!!!

Miinukset: Nothing

Plussat: Parkhotel Beaus - is really nice and of course is not possible do not feel very comfortable in this Hotel. Hotel is nice from all points of view - everything is on high level and looks a bit luxury even ;-) Room, bed and all the facilities are really comfortable. Little surprise - swiss chocolate - make a good welcome!

Miinukset: Nothing.

Plussat: Perfect view from the balcony.

Miinukset: Nothing much

Plussat: Friendly staff, wellness facilities, view from our room, afternoon tea, breakfast, shuttle service to and from the train station.

Miinukset: Decor was a little dated. We had a room over the bar and could hear the piano player very clearly until around 11pm!

Plussat: I liked everything else, would book it again! Spa, breakfast, quiteness, the view - all was perfect! Thanks!

Miinukset: The only thing I did not like was the bed - it was too soft.

Plussat: Beautiful view of Matterhorn Wonderful breakfast Clean, comfortable rooms Staff very attentive

Plussat: Lovely room. Friendly and very helpful staff. Great breakfast.

Plussat: Amazing View of Matterhorn from our room, love it !!

Plussat: We especially liked the extra friendly staff . We paid extra for a room with a balcony facing the Matterhorn and it was an awesome view!

Miinukset: There was no desk with an outlet nearby to set up lap top, there was a table, but no outlet.

Plussat: the matterhorn view

Plussat: We had the most amazing view of the Matterhorn! We also had a deck to sit and enjoy the view. The staff were very friendly and helpful. The hotel is located in a quiet area.

Plussat: Location, hospitality, kindness

Miinukset: None

Plussat: Breakfast was good and staff very nice.

Miinukset: Pretty small room but common for Europe.

Plussat: The room with balcony and view was as promised.

Miinukset: The guy who checked us in could be a little bit more patient and service oriented.

Plussat: Staff were very friendly and helpful. Breakfasts were good. Great view of Matterhorn from the breakfast room and the garden of the hotel.

Plussat: This is the Grand Dame of Zermatt. We had a 700 square foot suite with 2 full bathrooms and a view of the church and Matterhorn beyond. Swiss charm and efficiency in every detail! After our long train ride from Chur on the Glacier Express, we were greeted at the hotel with a bottle of champagne, which we consumed on our private balcony as the sun cast its alpenglow over the Matterhorn. Concierge did a superlative job of helping us with hiking trails and restaurant selections. Free continental breakfast in the morning delivered to your room. Lovely staff whose names you will soon learn and appreciate over the course of your stay. You will leave the hotel and Zermatt with fond memories that will be hard to replicate.

Plussat: Was welcomed by friendly staff and given a surprise upgrade to a very comfortable junior suite, way too much space for one person but very much welcome! Also provided complimentary wine, champagne, and soft drinks. The room had a balcony and a lovely view outside. Breakfast was excellent - I always look for vegan options and while there was no alternative to the eggs provided for everyone else, they provided avocado when asked and I was able to put together a lovely meal with fresh fruit, bread, and vegetables from the buffet. Soy milk was readily available. Everything was provided and thought of in the room, the front desk staff gave me lots of tips for things to do, and one of them dropped me off at the station with the small electric shuttle on my last day. Amazing stay and I’ll be back if I’m ever in Zermatt!

Miinukset: I’ve seen some complaints about the church bells and sympathize - these were quite loud for me too but I was already awake so I got used to it after a bit. Only real nitpick I have was a low water pressure in the shower, but that’s very minor.

Plussat: The front desk staff were amazing. So friendly and helpful. Can’t say enough about the service. The room was also excellent. We have no complaints

Plussat: The room was gorgeous and the position is perfect. The terrace is the best in Zermatt. We were able to dine in the brassiere with our doggie

Plussat: Wonderful view of the Matterhorn from the balcony, room comfortable and clean, pleasant and relaxing atmosphere. Breakfast excellent, served in a beautifully decorated classical style salon. Concierge, reception, restaurant, housekeeping and gym staff all very professional and welcoming. Horse-carriage ride from and to the train station always much appreciated by children young and old!

Miinukset: All was very good.

Plussat: Perfect location

Plussat: The staff were friendly and helpful. They can provide pick-up service from the train station. Excellent design of the room and has the great view of the Matterhorn.

Plussat: We were going there for our honeymoon. We got warm welcome with cute message from hotel. Also the matterhorn view from balcony was wonderful. Breakfast has varieties of menu. This is the most favorite hotel in our honeymoon trip. Thank you for great time. We will visit again when we go to Zermatt next time.

Miinukset: Nothing. Everything was great.

Plussat: Amazing views. Great location, very central. Highly recommend this hotel. Staff are super friendly too.

Plussat: Lovely location great value can see matterhorn from hotel

Miinukset: Slippery floor in wellness area when wet

Plussat: Very nice Matterhorn view from Balcony.

Miinukset: The reception did not introduce the wellness opening time so we miss it.

Plussat: Spa

Miinukset: Food not as good as expected - dinner

Plussat: The whole stay from check-in to check-out was faultless .A family-run hotel whose owners treat everyone as a special guest and take the time to come and introduce themselves and have a little chat . All the staff were so professional and friendly.The half-board option was excellent value, and the quality and choice of food was outstanding.

Miinukset: Nothing negative to report

Plussat: The location was great, and the amenities also amazing! The food was some of the best we have ever had, you can tell that love goes into taking care and feeding their guests! Local Flavor

Miinukset: We loved this place! Hope to visit again soon !

Plussat: Location

Miinukset: No

Plussat: Everything !

Miinukset: Nil

Plussat: We meet here very nice stuff. View from our balcony was amazing. This people rescue us from beeing homeless few months ago and we are very thankful

Plussat: Breakfast was a highlight - and such a lovely treat to have it set up in our room. Our girls loved the James Bond entry in our golf cart, location was perfect, nearly in the forest but very close to the village for walking.

Miinukset: Nothing it was just perfect

Plussat: Style of rooms and cleanliness

Miinukset: All

Plussat: The location The service The staffs

Miinukset: There is no ACs

Plussat: Great apartment for three couples. Very clean, great views, great staff, excellent breakfast, quiet location, but still easy walking distance to central Zermatt, cable cars and trains.

Miinukset: Everything was perfect!

Plussat: Beautiful appartment and great service will come back

Miinukset: Nothing

Plussat: Amazing view. Clean and luxurious apartment. Friendly staff. The driver who picked us up from the station was too friendly and nice to us. Nice and warm welcome from Patrick the receptionist .

Miinukset: None at all.

Plussat: La Vue is one of the best hotel apartment I've experienced all around the world! As it's name, it is a Luxury comfortable equipped apartment with a great amazing view. The receptionist manager Patrick is such a lovely young man who gave us a warm welcome and great help during our stay! Thanks Patrick! thanks La Vue! Giving us such an unforgettable wonderful stay in Zermatt!

Plussat: The hotel is well facilitated and close to the Main Street. The staff are friendly and helpful. The breakfast buffet is worth to ordered.

Plussat: Property is nice

Miinukset: The staff that picked us up. He was late for about 15-20 minutes. When we ask why, he said if I can, I won’t come late (with the angry face). Not a really good first impression.

Plussat: This is the fourth time I have stayed here- it is my all-time favorite hotel

Miinukset: liked it all

Plussat: finally managed to see the lovely sun rise

Plussat: This hotel is in a perfect setting for feeling on top of the world!!

Plussat: This is one of my favorite places, on a mountaintop next to the Matterhorn. I loved the view from my room and from the dining area. The food was incredible, and the bed was so warm and comfortable, I didn't want to get up. And when I did, there was a chocolate shop to visit and trails to explore.

Miinukset: Staff seemed a bit tired of all the visitors, and there was more of a language barrier than there has been in the past, which surprised me. I would expect a warmer welcome and easier communication at a hotel like this - which is exactly what I've found previously, having stayed here twice before. Not sure why the difference this time around.

Plussat: Location was amazing; the 4 course dinner and breaksfast were really good ; clean room with fantastic view. Staff was very nice

Plussat: Location

Plussat: The location.

Miinukset: The room.

Plussat: Near the station, the view is good ! But due to the weather is very bad , we have little disappoint for our expectations to see the Matterhorn!

Plussat: The location is great! it was easy to go around in Gornergrat area. ths design of rooms is special.

Miinukset: I have stayed here twice, but can not find anything new.

Plussat: 1. The free breakfast! Seriously, after staying at hotels in Zurich, Lucerne, Interlaken, we found the best breakfast here! Actually might be the best meal we have had in Swiss (partly might because we dislike chees fordue...) We like it because it has both European and Asian style foods. We got the feeling of both home and local. 2. Friendly staff. The owner very generously explained us the small town like where to go and what to see. He kindly reminded us not to go to Zermatt since the cloud is too thick even at the mountain top. But our schedule forced us to go anyway. But thanks to him. 3. The kitchen. Even though we didn't use it. It is great to have it. If we have long time at Zermatt, we might have used it.

Miinukset: The room is a little small. The second bedroom is really just a single bed wide. But it is enough for my 3-yr old to sleep alone.

Plussat: Loistava aamiainen.

Miinukset: Lapset eivät aluksi tykänneet kylpylä-altaan suolavedestä. Lisäksi heitä harmitti, kun sauna oli vain aikuisille.

Plussat: The spa was amazing, especially the salt water pool. Liked the close proximity to the train station, ten minutes walking, with a very cute little electric truck to shuttle to and from the hotel.The staff was so pleasant, especially Kristina. The breakfast was excellent, in a charming dining room. Very clean.

Miinukset: Hoped that the common area would be separate from the bedrooms, but the kitchen and sitting area were part of the larger bedroom. Also, the hotel is building a whole other hotel right behind the first, so there was noise early in the day, and one of our rooms looked out on the construction site.

Plussat: The location didn't really far from station, the room is perfect! I can see the matterhorn right from the balcony and the breakfast is really really gooooood! The hotel have the great pool in the basement with the warm water

Miinukset: nothing!

Plussat: Staffs are friendly. The facilities are good. There is warm swimming pool and sauna for relaxing. As an Asian, I really like that there is small Asia corner include in the breakfast.

Miinukset: The lift is small and different than what I used to

Plussat: Breakfast was good. The room was very good with the Matterhorn view and big balcony terrace. The pool was good too. Some of the other staff were very friendly and helpful.

Miinukset: We had a bad welcome by one of the staff. She could have been a bit polite. I didn't know that children staying for free need to be declared. Never done that for any hotel bookings before but she was upset to see 5 of us instead of 3 adults. Later she explained to us after calming down. Our first stopover at Swiss was very bad.

Plussat: 5 mins walk from the train station. Nice apartment with kitchen. Comfortable bed.

Miinukset: First floor apartment. The building outside the balcony is kind of blocking the view. Breakfast was not very good.

Plussat: Oikein hyvä aamiainen, kaikki tuoretta ja hyvää. Erinomaisen ystävällinen henkilökunta. Hieno sauna ja uima-allas jossa lämmin suolavesi. Huoneen parvekkeelta mailman upein näkymä, suoraan Matterhornille. Iso parveke jossa aurinkotuolit ja ruokapöytä.

Miinukset: Huone oli hieman kulahtanut mutta siisti.

Plussat: Friendly staff. Good location near station. Room was lovely and clean. Pool and lounge area were fabulous. Breakfast porridge.

Miinukset: View of a construction site next door.

Plussat: Very friendly staff, comfortable and big big room, nice breakfast with variety of selections, balcony with a great view of Matterhorn :) Excellent at all!!

Miinukset: Nothing.

Plussat: Good location. Good breakfast and a good value for the area.

Miinukset: Nothing

Plussat: the staff is very nice, she gave useful tour advice when i asked. We stayed room with balcony, and we could see Mt.Matterhorn directly, the view is priceless. Hotel just located in main street, very convenient to go to station.

Plussat: Excellent hotel, amazing place. Very good location, breakfast, wifi. Super view on Matterhorn from the room.

Plussat: 1. Special appreciation for “Virginia”, who made us feel special. 2. Supurb location right in the middle of Zermatt.

Plussat: Do not be fooled by the somewhat plain entrance and reception area. Everything about this hotel was perfect. The room was well designed and recently modernized. Everything was immaculate and reasonably spacious. The internet worked exceptionally well. The breakfast was of exceptional quality and offered a nice variety. I look forward to staying at this hotel again.

Miinukset: Nothing negative to report at all. It was absolutely great.

Plussat: View of matterhorn Kindness of staff

Plussat: Excellent location and within walking distance to train station. Good view of the Matterhorn

Miinukset: The room we had, had a shared balcony.

Plussat: Reception was very helpful. The restaurant, bar and staff were all 110% in my book.

Miinukset: Staff managing the spa and maid service.

Plussat: Hotel room and location was excellent. Breakfast had huge variety and fresh orange juice was good. Mountain view from room balcony was amazing.

Plussat: Everything from location to facility was amazing. This was the best hotel of our stay in Swiss. Their Rooms are very comfortable and clean. They have a very good buffet breakfast and staff is excellent. I recommend this to anyone planning to visit zermatt.

Plussat: Beautiful Hotel near sunegga!

Miinukset: When we were checking inn the Person was rather on the computer than helping us! Cappuccino have cold forgot our omlette forgot our water jacuzzi was Broken! To expensive for what it is

Plussat: Staff did everything to make however a short stay smooth & relaxing

Plussat: Everything! Customer service! Owner greeting at dinner. Breakfast was the best layout ever ... beyond delicious!! Our room was stunning over the water and pristinely clean! Beds comfy! Service at front desk amazing! We will be back and would not stay anywhere else but here! Price for extreme quality also superb!

Miinukset: Nothing we did not LOVE