Quality Inn & Suites Albuquerque West

Clean rooms, broken hot tub, poor front desk service

The rooms were clean and the lady who worked in the breakfast area worked her tail off to keep everything clean and stocked and was very helpful even when there were a ton of people trying to get food.

The hot tub is broken and it looks like it has been for some time. The swimming area is a bust and the lady at the front desk was pissy when asked about it. After checking in I loaded up the trolley and with my baby in the carrier on one arm and my two younger kids in tow I tried to get us all in the hotel without automatic doors into front entry. The woman at the front desk watched me struggle with three kids and the cart and doors and when I finally managed to get in she says do you need any help and I just laughed. Ok so she didn't want to get up and help a white lady and her three brats whatever. So I go to check out the next day and pack up the car and bring the trolley back inside and just then a very old couple have a loaded cart and the man has an oxygen tank and a can and his wife looked very frail. They start struggling with the same non automatic doors and I look at the two ladies at the front desk and they both look and see the old couple and then go right back to talking to eachother. I said "seriously?" And went and opened the door for them. I'm sure these ladies aren't paid a great deal but a little kindness goes a long way with people. Between the broken hot tub and these ladies I won't stay here again. I hope their manager reads this and speaks to them.