Jakarta hotellia

Plussat: Nothing

Miinukset: Worst hotel I stayed evevr, they delayed my check in + ask me to pay despite my previous payment

Plussat: Location

Miinukset: The room looks old and small, not value for money for the price I paid

Plussat: Very clean Good WiFi Friendly staff

Miinukset: Very small room Tiny bathroom

Plussat: Breakfast

Miinukset: The room is tiny

Plussat: the best jakarta location

Miinukset: rooms and bathrooms are very small impossible to be 2 people in the bathroom in same time cheap equipement

Plussat: Great service, great choices

Miinukset: all good

Plussat: Breakfast this time wasn't that good as it wasn't a full on buffet but it was exceptanle knowing that satoo was also closed

Miinukset: On the 23rd floor they were serving a la carte food from 6-8pm I strongly advice to give smaller portions or limit each guest to two or three dishes I saw lots of wastage in food although very few ppl were dining or either serve smaller portions so that if the guest are ordering more they enjoy the variety

Plussat: The Horizon Club was great. We had a wonderful time at the pool. The health club and spa was very nice too.

Plussat: They upgraded our room to include afternoon tea and evening cocktails. Breakfast was splendid and the area around the hotel is clean and well maintained. Staffs are super friendly

Miinukset: The pillows are a bit hard and flat

Plussat: We liked to food at the horizon club the taste was very good

Plussat: As soon as I arrived a the Hotel the staff instantly made me feel welcome. The check in process was very smooth and the rooms well appointed. Breakfast was sumptious. Centrally situated on Sudirman the Hotel was perfrect for my business requirements.

Miinukset: The service is not good for money

Plussat: They have a super big swimming pool.

Miinukset: The shower was smell bad. When we got into the room, it looks a bit not ready (e.g. no toothbrush, no slippers)

Plussat: Very near to mangga2 and ancol

Miinukset: Google map showed another location which we lost alot of time

Plussat: It was near the expo

Miinukset: They only had two restaurants

Miinukset: It's really bad that don't offer the invoice . And I just keep calling and waiting. And nothing.

Plussat: The comfortable room. The excellent environment. Great WIFI.

Miinukset: Grab hard to get to the main entrance.

Plussat: Staff was really helpful, especially when needed help with luggage and parcel. They insist on bringing up the luggage to your room. Breakfast is so-so, decent enough. They have a good spread of western bakeries to Asian main meals. As for the location, the hotel is a standalone building which makes it very grand as it is the only building around the intersection, very quiet and definitely recommended for people who wants a quiet surrounding, however, there is no convenient store or mart around - you will need to travel by taxi if you have cravings for snacks and whatnot.

Miinukset: There was some slight miscommunication with our welcome drinks at the lounge. We were given 2 complimentary drinks for our duration of the stay, however, when ordering the waiter did not explain properly which drinks are complementary and which are chargeable. Ended up paying for our drinks and we never did redeem our complimentary drinks.

Plussat: The rooms were very nice. The food was alright, breakfast was o.k, with sufficient variety to choose from. The staff were kind and helpful.

Miinukset: It wasn't as "warm" as expected.

Plussat: The swimming pool is huge , min 50m , 850m running circle around a beautiful garden, 6 tennis courts, 4 restaurants, super security !

Miinukset: Think design Fr toon of bathrooms could be better

Plussat: The staff at Bogor restaurant were friendly, helpful and professional. The front desk staff were generally very good. Two problems with room which I found on entry were repaired very quickly

Miinukset: a guide for guests of all facilities available would have been helpful

Plussat: This hotel provides great guest service, amazing restaurants, cleanliness, friendly staff. It has everything that most people are looking for ie 'memorable experience' A luxurious hotel at what I found to be at a reasonable price.

Miinukset: The hotel and its facilities are huge and well spread out. Example to get to gym its a walk and hidden away without proper markings. There isn't general store that I found that provides day to day things like phone top ups, toiletries or children's confectioneries.

Plussat: I like the old school hotel feeling, and spacious and comfortable room. Staff is friendly and polite, and the food is lovely. Good place to relax.

Miinukset: The rooms were not ready on arrival, and we had to wait for a couple of hours. The toilet was emptying slowly and incompletely, but the staff quickly remedied this.

Plussat: did not stay due to flight been cancelled

Miinukset: I was not able to make the hotel because of the flight cancellation. Tried to call and email for cancellation, refund or partial refund in advance. Staff was polite but not even tried to be helpful... they just tell me I booked the hotel online with promotion price and cannot be refund...so disappointed and it does not make sense. There are many other hotels in Jakarta. Will not choose this one anymore. Just share my experience for your information.

Plussat: Sumptuous offerings at breakfast buffet, very attentive staff, as well as secure and luxurious facilities right in the middle of the urban sprawl.

Miinukset: Housekeeping was a bit tardy

Plussat: that was my second stay at the hotel. everything about this hotel is nice. the gym and the swimming pool are of high caliber, and the hotel provide a variety of restaurants and pubs that you won't be needing to leave the hotel. location is almost perfect. 10 minutes away from the city center and 5 minutes away from the main attractions in Jakarta.

Miinukset: rooms are a bit old but well maintained. it was shame that the cover sheets had some coloring stains.

Plussat: Pool

Miinukset: Cold breakfast food Smoky bar

Plussat: The location is good. Walking distance from Cathedral and Istiqlal. The hotel area is very big with big swimming pool and very nice park. The room is not new but spacious and perfect.

Plussat: Pool is beautifull.

Plussat: great experience! good food! good people! great comfort!

Miinukset: enjoyed my stay. can visit again.

Plussat: Location

Miinukset: We have been staying in this hotel since it was still Intercontinental, excellent. Now this ""Grand Old Lady"" needs fully renovation to keep claiming a Luxury 5Star Hotel

Plussat: I liked the security that Hotel Borobudur provided. Dinning was excellent in all restaurants and the grounds were beautiful and well maintained. The swimming pool speaks for it's self.

Plussat: nice to be back at the luxury hotel

Miinukset: inconvenient, no shopping mall or supermarket nearby. quite isolated. even taxi has to make long roundabouts at the Monas from Jalan Tamrin, on top that we often had to battle with jam everywhere, even at the roundabout.

Plussat: Staff is very kind and helpful. The hotel, garden and swimming pool are beautyful. The in-house bakery exceeds most Western bakery's by far.

Miinukset:

Plussat: Big pool and garden if you really have some time for swimming

Miinukset:

Plussat: Pool and recreational area is a stand out feature

Miinukset:

Plussat: Swimming pool area

Miinukset: This place is definately not for taking a walk in the center - you need a taxi for that. Overpriced

Plussat: service and location convenience

Miinukset: no

Plussat: Breakfast in the Exec lounge was fantastic!

Plussat: we were upgraded to the premier king room! the hotel was very near to the MRT station which was very convenient. the breakfast was great. they had traditional drink which was very rare to see in hotels even the 5 stars one.

Miinukset: the indian breakfast could use some improvement. a bit bland for my taste.

Plussat: The attitude of the staff and the food and drink in the hotel. Really good buffet breakfast with good service. Lebanese restaurant very good food.

Miinukset: Ordering a taxi. Never feel confident that the taxi has been ordered.

Plussat: I loved the jamu that was provided during breakfast.

Miinukset: However as a muslim, I feel very uncomfortable since Non-Halal food is provided at the café. We were using the same utensils :( I was a Marriot Bonvoy member but I cannot get the points since I booked the hotel through booking.com. Even I cannot get points when I ordered room service.

Plussat: WiFi breakfast reception

Miinukset: Nothing

Plussat: The staff were fabulous. Kuniyat, Lugiano and Sera are three names I recall but everyone was great. So was the food. Excellent Indonesian and Indian dishes and a stonking club Sandwich.

Miinukset: Nothing

Plussat: Location

Miinukset: LIghting in room too dark

Plussat: Breakfasts were good and well catered

Plussat: The location

Miinukset: It is an out of date 5 stars hotel. Need some update. Everything is old.

Plussat: The room is excellent. It is spacious with a great design. I love the walk-in closet with enough room for storage. The heavenly bed helped me sleep very well at night. The view is amazing since all the rooms are on floor 53 and above. The bathroom is big and the water pressure from the rain shower system was just wonderful! The breakfast was awesome - it had good variety of local and international cuisines and they tasted good. The rooftop bar was pretty nice too. I did not eat at the restaurant, so I will not put my comment on that, but the drink and the staff that works there was nice and more friendly than another rooftop bar in the same city that is too pretentious. I also enjoyed the music.

Miinukset: I was not able to use the swimming pool as I stayed on the weekend and the pool was full of children. It was a little disappointing as it was one of the things I looked forward to doing during my stay. There was a cockroach in my room and I had the housekeeping to find it. The staff took care the problem immediately and apologized for what happened. I would not expect to see a cockroach in a nice hotel room like Westin, especially on a higher floor where I stayed. My room was on 63rd floor. The hotel location could be strategic IF the traffic was not that bad, especially with so many road constructions. So always plan ahead to go somewhere and add up the commute time with time of sitting in the traffic.

Plussat: Henshin

Miinukset: Building next to Westin, club room was impacted by bar music until late. Room not ready on time.

Plussat: the room is very clean and comfortable,with skyscraper view!

Miinukset: the foods is below my expectation,doesn’t taste good and not many choices,the buffet menu in the restaurant is not worth for the prices.

Plussat: Everything

Miinukset: Not a thing

Plussat: wonderful hotel quality wonderful restaurant and bar very comfortable

Miinukset: not an attractive location

Plussat: Very pleasant staff, great location with a view over Jakarta that is unique (tallest building in Jakarta). The facilities in the room were great, hygiene as well (especially for Indonesia). Great beds and bedlinnen, slept fantastic. Go to the bar/restaurant on the top floor for good food and the view.

Miinukset: nothing really. It is not cheap, but that is to be expected.

Plussat: The hotel is simply amazing! The staff were very polite and helpful. Tons of good services and facilities you can found at this hotel and Marriott Bonvoy chains such as renting sports gear and 24hours gym. Also another thing that I love about this hotel which is the rooms service are very delightful! And also, the location of this hotel is very strategic for business purposes.

Miinukset: If you're a guest in the hotel, and if you want to go to your room from the lobby or otherwise, you have to access the lift twice. Means you have to change the lift on the 52nd floor in order to go to your room. I know it's the building policies and located within Gamma Tower. But still, for some guest who brings an older/senior parents with wheelchair kinda annoying tho.

Plussat: super close to airport. Rooms are spacious but rather a bit old fashioned (clean though!) We stayed only for 8 hours (transit) and hence it was ok.

Miinukset: pool area would be lovely if someone did care for guests. English knowledge of staff in Restsurants very little.

Plussat: Polite and helpful staff Clean and comfortable room Convienent to airport

Miinukset: Group of rowdy surfers in dining area during meals. Staff did not ask them to calm down, or they did ask and ignored staff.

Plussat: Friendly staff. Good bus service to and from airport.

Miinukset: Lock on door of original room did not work. Aircon too cold and couldn't adjust to comfortable temperatures. Drain in bath not working well. TV had no signal.

Plussat: The swimming pool area, airport transfer service and very well furnished rooms, comfy bed and pillows. The hotel buffet was very nice and variated. Kind staff. Very close to the airport, 10 to 15min. Perfect if you want to spend a night and catch a flight the next day.

Miinukset: Nothing, all good.

Plussat: This hotel is located in a great spot for ease of travel to the airport. However, the hotel is tired and is in serious need of renovation. The restaurants serves mediocre food, they need improvement as well. The staff were lovely and helpful, but have limited facilities to work with. The grounds used to be really gorgeous, they have the bones of an established garden, but need fill in so as to block many of the unsightly views of the ongoing construction and expansion of the CGK airport and surrounding roads. The pool, although tested daily and a nice temperature seems to need new tiles...etc. Some of the furniture around the pool was broken. Anyhow, for a night or two... its suffice for those early am flights.

Miinukset: They have a spa and a gym and they seem to have a nicer facility. Though, not as nice as it could be. The price was a bit high for a 1 hour massage, but its a convenient service located on property.

Plussat: Nothing. The only pros that it’s very close by the international airport

Miinukset: I really don’t know how could this be a 5 star hotel! It started with my airport pick up service; I called them one day before my arrivel and on the same day prior my departure to confirm the shuttle pick up. However, I had to stay stand and wait for more than 40 minutes for the shuttle to come without any explanation (whenever I call they say the driver is otw!!) and they didn’t even apologize with the mess they did at all! Later, the room is dirty, no hygiene. The furniture is very old and it smells bad. When you sleep you will hear so many noisy sound (sort of device alarm). When I call the front desk I have to wait at least 5 minutes for a response! The loby has no air conditioner and so hot. I mean what kind of a hotel is this!

Plussat: proximity to the airport was the key factor

Miinukset: My tshirt was left on my check-out and wasnt not found on my return and upon my inquiry.

Plussat: Good location, clean, nice facilities, with access to gandaria mall

Plussat: Cleaness

Miinukset: Traffic

Plussat: Convenient, clean and friendly staff everywhere

Plussat: Quality of meal is very good

Miinukset: None

Plussat: Love the place and its staff.

Miinukset: They still don't get the food right.

Plussat: The gym

Miinukset: All food and drinks are overpriced ... and probably the rooms given they were quite empty.

Plussat: Staff professional and friendly, nice pool, good breakefast

Miinukset: Unfortunatelly, having asked for a room with a nice view, it was quite noisy, being in front of the main Jakarta's square. Windows not so soundproof. It's a Hyatt, but must be renewed.

Plussat: Room is spacious and clean. Good view of the city. Great location for shopping.

Miinukset: Show maintenance service. It took sometime for the technician to fix the issue.

Miinukset: Rooms are a little dated and need an upgrade

Plussat: Nice area, but not so many sights in Jakarta. To have a quick stop and have some business Jakarta is a good destination! The hotel was nice and it was good that it was attached to a plaza, where have some restaurant as well.

Plussat: The staff was realy friendly and courteous. The breakfast was delicious and the furniture was really pretty.

Miinukset: The Pool was only opened till 9:30pm. There were glas splitter at our carpeting and foreign hair in the shower.

Plussat: Everything else

Miinukset: Been awaken at 4h40. Stay away from Gatot Subroto. Bed was too soft for people with bad backs

Plussat: The Four Seasons service on all aspects And a please to feel the efficient improvement

Miinukset: Nothing to complain about

Plussat: From the moment we arriver to the hotel, the staff met us at the car took us directly to our room, she finished the check-in in our room, this alone had me high in the sky, after a long trip, this move made it feel like we’re welcomed and appreciated. The staff, room, the location and everything in the room was amazing. The breakfast fast was wonderful, with so many options, and the food was delicious as well. The only thing that gave me a hard time was the noise from the street, it was heard in the room. This was the only thing that annoyed us. However, other than that it was amazing, and they set up a treat for our honeymoon, it was wonderful indeed, on the bed, the bathroom, and the reception, all with flowers and cake and with a breath taking card, wishing us a happy honeymoon. Thank you four seasons Jakarta.

Plussat: Everything it’s ok

Plussat: No more comment I love all the place- I’m stay here many times

Miinukset: Nothing !!!

Plussat: Looks like a great hotel.

Miinukset: Not sure what went wrong, but between Kayak, Getaroom (the actual agency) and Four Seasons, I apparently got a non refundable / non changeable stay. Due to my travel companions postponing the trip, I had to postpone as well. Couldn't get a refund / change, despite several phone calls and emails. I ate the cost of almost $1000. Which is fair because the terms said so when I went back to read the long fine print. But I will never book a hotel stay this way again. There are better and more accommodating options out there on the vast travel booking space.

Plussat: All what a four seasons should be , excellent breakfast nice rooms apart the external noise disturbance

Miinukset: A hotel in the category of four seasons should have sound proof windows in the rooms.... it was a short sleep because of it

Plussat: Clean and huge room

Miinukset: The aminities not complite, they didnt give cotton bud, shower cap and sewing tools... but its ok.

Plussat: Room was spacious, bed was comfortable, view from the higher floor was really great. Jakarta skyline was amazing at night.

Miinukset: Breakfast was not included.

Miinukset: The floor in the room always wet

Plussat: very humble reception or front desk

Plussat: Big room

Miinukset: My room was too close to the lift

Miinukset: The portion of breakfast (in box) is small

Plussat: The facilities, comfortable, quiet, friendly staffs as well as great location.

Miinukset: The hotel restaurant did not get into my room on time as per my request during my stay given Ascott did not allow the guests to have breakfast in their restaurant due to Covid-19.

Plussat: Viihtyisä tilava huoneisto. Voisi olla pidempäänkin.

Miinukset: Aamiainen 9€ ei vastannut tasoa. Huono.

Plussat: It was a good travel to jakarta in ascott hotel but I think the hotel didnt have active facility and the staff not good and totally I never choose this hotel again

Miinukset:

Plussat: L'Occitane bath cosmetics

Miinukset: The sofa of the front room was very old and worn. And smell of rot

Plussat: 2 bedroom suites comes with very good size living and dinning area. One room with king size bed, the other with twin beds. Comes complete with kitchen, fridge and washing machine. There's even a room for maid. Clean toilets, Loccitane toiletries are provide!

Plussat: location is good, good staff and services,

Plussat: I like staying at ascot due to its location. Its a little pricey though.

Miinukset: They should check if the microwave oven and all the other appliances is working before guest check-in. my Microwave oven was not working and the lights in the second bathroom was way too dim. They should also at least put some ice in the freezer and some mineral water as guest aftre a long journey feels thirsty. I call the reception to ask for ice cubes and was told that the ice making machine broke down.

Plussat: I stayed two days in the hotel but I was surprised by the level of the room I got ( Executive Studio) . It is not deserved five stars based on my room. However, the hotel location and security were very good. I recommend this hotel for people who like the shopping due its close location to big Malls in the center of Jakarta.

Miinukset: The cleaning of the room

Plussat: Although hard to find originally, it is located in a prime spot in Jakarta. It's within walking distances of two rather large, chic shopping malls. Also, travel around the city with taxi from there is rather easy (given that is it Jakarta and traffic is normally quite difficult).

Miinukset: The breakfast rooms are rather small and could not accomodate everyone.

Plussat: The room is very clean and big and will furnether.

Miinukset: When I did check in thye charge me with Indoinsea rp and cost me more than if thye charge me by usd . I thinck either booking made the reserbvtion by Indoinsea rp or the hotel should have facility to charge by usd as per the reservation.

Plussat: Rooms are big. Location is great! And hotel has good security.

Miinukset: Bathroom toilet has a slight smell.

Plussat: We liked the very polite behaviour of the staff and also we liked the spacious rooms and the swimming poolm it's location next to two big shopping malls

Miinukset: Actually nothing

Plussat: Cleanliness, In room service, staff's services and responses are amazing

Miinukset: Basically, everything's perfect but because I stayed in the middle of pandemic situation so the public of hotel (pool, lounge restaurant &cafe) are closed. It's not a big issue

Plussat: Since the hotel was quite and a bit empty the service during breakfast and room service were good they are fast to deliver the order

Miinukset: I got a room which the ac did not run cool enough so my wife get wet during her sleep

Plussat: The hotel is attached to mall Grand Indonesia, makes us easier to go for sight seeing, shopping and to look for something to eat

Plussat: Liked the Grand Deluxe room at the corner. Huge room with a fantastic bathroom overlooking the roundabout. The Buffet breakfast and Lunch spreads were amazing with so many multi-cuisine varieties. Arrangements for Eid-ul Adha prayers at the grand ballroom was much appreciated.

Miinukset: Nothing particular

Plussat: The staff was very polite and properly equipped for the COVID. Excellent room super clean with a very beautiful design. Stunning bathroom with a big bathtub. Room service very testy and fast.

Miinukset: Some details in the room need to be improved

Miinukset: I understand when a hotel resort got mosquitos, but when a city centre hotel mosquitos flying everywhere in the hotel..!

Plussat: good room! good bathtube! good breakfast!

Plussat: All the staff is very welcoming. The room and amenities are really great. They manage to give extra attention to my husband birthday.