Jakarta hotellia

Plussat: Clean, good breakfast, comfortable bed.

Miinukset: The receptionist (Ara) need to smile more as she was not too friendly and a bit arrogant during check in. But during check out, Rachel was so friendly. Reserve for 2 pax, but inside the room they only provide 1 dental kid and 1 slipper. Of course they deliver it after we ask, but for this kind of hotel, they should pay more attention to detail things like that. Pay a little extra for grandeur room because the description stated that this room is on higher level, but the city view is blocked by other building.

Plussat: Elegant

Miinukset: Lighting

Plussat: The ambiance and the athmosphere. As well the staff hospitality was excellent. My credit to Madame Julien from Somba Cafe. She is great. We were so pleased with our late breakfast. The property well maintained

Miinukset: Nothing!

Plussat: It is still one of the best hotels in Jakarta

Miinukset: It needs a big upgrade on their internet, electricity and monile facilities, so outdated.

Plussat: the view, excellent interior!

Miinukset: more choice of twin bed for the room

Plussat: The hotel is surrounded by malls, jakarta's landmarks and lots of office buildings. The hotel connects directly with Grand Indonesia mall.

Miinukset: It's very nice if you plan a staycation, BUT if you not be careful with the traffic. It can be super bad lots of time. The staffs at breakfaast time weren't at their best service, could've been improved.

Plussat: Liked the Grand Deluxe room at the corner. Huge room with a fantastic bathroom overlooking the roundabout. The Buffet breakfast and Lunch spreads were amazing with so many multi-cuisine varieties. Arrangements for Eid-ul Adha prayers at the grand ballroom was much appreciated.

Miinukset: Nothing particular

Miinukset: I will be back again next time

Plussat: Great bathtub. 17F pool & gym awesome. Breakfast (food & waitstaff) excellent. Perfect location. Reception & lobby staff charming & helpful. Good value for money

Miinukset: Housekeeping not great. Left used, wet face towel in tub, didn't provide clean one! They did clean the room pretty well though

Miinukset: I booked the room and requested baby crib in advance and the hotel representative agreed to accomodate. However, I do not get it once entered the room and need to request it again. And during breakfast, my baby need to wait for more than 30 mins to get the baby chair. How could a five star hotel only have two baby chairs in their restaurant? The floor staffs also did not pay attention on my request during the waiting time.

Plussat: Some of the staff were great, thumbs up to mas Dio for instance. The food (apart from breakfast) was outstanding, and so are the cocktails.

Miinukset: We stayed in an executive suite for the second time at the Four Seasons in Jakarta, after an amazing first experience and plenty other stays in other Four Seasons locations. Unfortunately, this second time wasn't anywhere near as good an experience. It wasn't terrible, but it was also far from good.: - no bathrobes in the room for no reason, and two hours to have some delivered to the room. - I ordered some plain steamed chicken breast and veggies for our seven month old, and teo times they were delivered cooked in abundant salt and spices (which is plenty dangerous for a baby) despite the head chef telling me he had personally cooked it. Upon my challenge he had to admit it was indeed salted and spiced. - I was refused to be charged on the room for no particular reason. The mentioned I had outspent my deposit, but they never informed me before or after and there was plenty of available credit on the card. I don't know if it's a common thing, but it certainly didn't happen the first time around despite the fact that we spent more on room service, and it has also never happened at any other hotel, let alone of this category. It was awkward and a little insulting, and it made me not want to spend any more significant money on the hotel for the rest of my stay. - breakfast was average at best. - no table at the breakfast area on any of our three days, despite having breakfast quite early. Also no baby high chairs available. Enough said. - we had to wait a long time for check in. - neighbors in front and side had a lot of children had an incredibly annoying habit of keeping their doors open while the children were playing and screaming until late evening. Overall not the type of service and treatment one expects and pays for. I'm sorry Four Seasons, but you won't see us again.

Plussat: Looks like a great hotel.

Miinukset: Not sure what went wrong, but between Kayak, Getaroom (the actual agency) and Four Seasons, I apparently got a non refundable / non changeable stay. Due to my travel companions postponing the trip, I had to postpone as well. Couldn't get a refund / change, despite several phone calls and emails. I ate the cost of almost $1000. Which is fair because the terms said so when I went back to read the long fine print. But I will never book a hotel stay this way again. There are better and more accommodating options out there on the vast travel booking space.

Plussat: Bathroom and room are spacious. Turndowns service was excellent

Miinukset: Swimming pool is very small, lobby is very small, towels are thin, small, brownies in colour, just like a 3 stars hotel quality not a four seasons quality

Miinukset: what a pity that we found two or three flies in the room

Plussat: The cleaness of the venue and the staff experience was the best for me

Miinukset: The sound that comming from the mosques that around the venue in early morning was uncomfortable in addition to that there weren't any facilities like shoopi g area or cooffee shops close to the venue even in walikng distance

Plussat: Literally everything from the staff to the decor to the food is perfection .. a special mention to all the staff members who obviously love their job and it comes across as a customer

Plussat: Spacious and very clean room. Breakfast was amazing.. kids really love the pool and waterpark area. Thank you for the birthday cake, we surely had a pleasant stay

Miinukset: There were frogs inside the swimming pool

Plussat: The Horizon Club was great. We had a wonderful time at the pool. The health club and spa was very nice too.

Plussat: Clean room

Plussat: There was an amazing water park for my 2 young children and the pool was not too cold. Breakfast was amazing.

Miinukset: When you had to Pay for the kids zone and the room was smaller than the picture.

Plussat: breakfast, location, view, bedroom interior, cleanliness, extra decoration in bedroom for our honeymoon staycation,

Plussat: The room is excellent. It is spacious with a great design. I love the walk-in closet with enough room for storage. The heavenly bed helped me sleep very well at night. The view is amazing since all the rooms are on floor 53 and above. The bathroom is big and the water pressure from the rain shower system was just wonderful! The breakfast was awesome - it had good variety of local and international cuisines and they tasted good. The rooftop bar was pretty nice too. I did not eat at the restaurant, so I will not put my comment on that, but the drink and the staff that works there was nice and more friendly than another rooftop bar in the same city that is too pretentious. I also enjoyed the music.

Miinukset: I was not able to use the swimming pool as I stayed on the weekend and the pool was full of children. It was a little disappointing as it was one of the things I looked forward to doing during my stay. There was a cockroach in my room and I had the housekeeping to find it. The staff took care the problem immediately and apologized for what happened. I would not expect to see a cockroach in a nice hotel room like Westin, especially on a higher floor where I stayed. My room was on 63rd floor. The hotel location could be strategic IF the traffic was not that bad, especially with so many road constructions. So always plan ahead to go somewhere and add up the commute time with time of sitting in the traffic.

Plussat: Nicely designed room, comfortable bed and pillows, cozy room ambience.

Miinukset: My room was on the 57th floor facing south. During my stay, it was raining at night and morning. When it rained at night, I wasn’t in the room until late. However, when it started to rain the following morning, I was awaken from my sleep by a loud noise made continuously by the raindrops hitting the glass windows and windows’ side-lining made of aluminium (or, maybe another light kind of metal). The continuous noise was so loud that I could not sleep again after being woken up. It would be great if the hotel could change that metallic side-lining that makes such a disturbing noise.

Plussat: The staff are friendly, cooperative The rooms are comfortable, clean, good space as a room. Family friendly facility.

Miinukset: The transaction to hotel by elevator then use another elevator to get the room. It was also expensive due to new year season.

Plussat: Ambience and facilities

Miinukset: Parking Fee - to be on free parking list you have to bring the ticket otherwise waiting in the gate for confirmation Room coffee only suites for 2 guest but the creamer for 4 guest- who need lots creamer anyway???

Plussat: I rate this the best hotel in Jakarta. Staff wonderful. Food excellent. Breakfast choices amazing. A special mention to Steffi on reception who really made sure we were looked after Thank you Steffi.

Miinukset: Nothing

Miinukset: Lobby is too loud with band playing. Upon check in at 3 pm, room was not ready, had to wait 30 min.

Plussat: location

Plussat: Hotel Staff were friendly & proactive including security staff. The wife liked the location as the hotel is attached to a shopping mall which has many brand stores eg Guess, Mango, H&M and also many local cuisine restaurants & stalls.

Miinukset: Access to internet is clumsy as have to register as Marriott BONVoY member. The lobby lounge bar is a bland hotel lounge bar. We visited Friday night & it was dead, so we went elsewhere. The Sheraton missed the opportunity to turn this bar into a thriving local active pub/bar as the hotel is surrounded by a few office & apartment blocks which could provide local evening/night clientele.

Plussat: It’s definitely one of the best hotels I have stayed in. From staff, to service and facilities at the hotel were just incredible. The staff are always willing to help and trying their utmost best to make sure u are comfortable and relaxed.

Miinukset: Nothing

Plussat: Breakfast is excellent

Miinukset: Some rooms start showing wear and tear. But overall, awesome hotel. Traffic could be bad as it is next to a mall

Plussat: Love the place and its staff.

Miinukset: They still don't get the food right.

Plussat: Very strategic location , clean , nice staff, very helpful Thank you all

Miinukset: Nothing

Plussat: Amazing staff made our stay enjoyable, comfort rooms.

Plussat: Hotel was much more beautiful than in pictures. Recently remodeled. Huge room with great views. Most extensive breakfast buffet I've ever seen. Staff could not have been more helpful. Front desk clerk walked us through the parking lot out to the street to give us directions.

Miinukset: Difficulty getting to shopping malls which were right across the street. Would build a walkway overpass or underground walkway to make it easier for guests to access malls. Had to pay for Wifi.

Plussat: MO is perfect, it is simply well appointed - my kind of home away from home! It is a very intimate hotel, with friendly friendly polite & caring staff, from the concierge, to the front desk personnel, restaurant staff , basically everyone: special mention for Gilang, Maguerite, Syifa- you made my v short stay memorable! The dinner experiance at Lyon was also perfect: thank you Chef! I polished off everything that came out of the kitchen

Miinukset: Nothing

Plussat: Hospitalilty and friendliness of the staff

Miinukset: Nothing

Plussat: Attentive staff, location extremely close to shopping malls and shuttle service, very clean and aesthetically pleasing, excellent service.

Miinukset: Nothing

Plussat: Service

Miinukset: Pillows

Plussat: Excellent service, great food, good location, clean and tasteful rooms.

Miinukset: This is standard for most hotels, but we decided to use a local business for laundry services to lower costs.

Plussat: always top notch. this hotel is best if you value your privacy

Miinukset: saturday night stays suffer from the sunday no car sound. this goes for any hotel in the circle.

Plussat: the breakfast was ok, except for the corn it's a bit smelly, like spoiled but others are ok, and the place probably due to large no. of guests, the place was extended to ballroom

Miinukset: the room no. was mistaken, as the reception did not inform us the correct room no. so we have to down and still the room no. is incorrect the weather was bad so we could not enjoy the night

Plussat: Location : good if there's no traffic. If you're using public transportation, this hotel is the best : MRT and Trans Jakarta are nearby. Direct connection with Plaza Indonesia...and this is a good thing :D

Miinukset: Hmm..... I don't think I have except the traffic situation around here

Plussat: Indo food section at breakfast tasted nice. Hospitality of employees especially at the front desk (miss Amanda & miss Indah). Location of the hotel which has direct access to mall.

Miinukset: Taste of desserts: honey at pancake tasted bad, and nothing special for the chocolate sauce.

Plussat: Buffet Breakfast choices many

Miinukset: Would have preferred the rooms overlooking the main road

Plussat: Service was above my expectations. From the very 1st day upon arrival till the last day of checking out, all were done in a professional manner and promptly. Was assigned to room 501 to stay during our 4 days stay at the hotel. One staff particularly stand among all, Rizky. He was very attentive and very quick in responding to our needs. He showed very professional manner and provided excellent quality of service to us. Breakfast was good throughout our stay, room service was good as well. The service staff from housekeeping till room attendants were all friendly and helpful. The rooftop bar lounge is not to be missed!!! Enjoy it with a glass or two of your favourite beverages with your loved ones, and see the view of Jakarta city in the evening. Simply stunning. I will for sure head back and stay at the hotel again in future, when I travel back to Jakarta, that's for sure. Wonderful hotel with a wonderful team of staff. Hope to see them continue providing excellent service.

Miinukset: Nothing

Plussat: Good location, in the city center. Hotel staff are friendly. We got free upgraded room. So thanks a lot!!

Miinukset: Bed was okay, a bit small. Pillow was hard, not a fan. Rooftop bar could’ve been better.

Plussat: From now on, the Hermitage will be my go to hotel in Jakarta no doubt. Everything was excellent from checking in to checking out. Super friendly staff, clean and comfortable rooms and delicious breakfast. I would like to thank all of you in The Hermitage for the wonderful days.

Miinukset: I tried but I couldn’t find any thing.

Plussat: Good clean room and service staff is excellent

Miinukset: Had some issues with the air conditioning which they only got repaired on my last night

Plussat: Staff friendliness, ambiance, food

Miinukset: Taxi drivers who cannot understand the one way system around the hotel

Plussat: Been here twice. First time we ordered a suite, definitely a luxury experience. Got complimentary fruits + personalized welcome letter and all. Room is huge and comfortable. Very clean and comfortable. High class service, staff is friendly and well-trained. Second time, ordered the standard room, got upgraded to executive for no reason, lucky us! Top notch service, always made sure we had all we need. We called the front desk, at first they didnt pick up cz the line seems busy, bt a while later they called back. We asked for HDMI cable and they kindly asked the engineering team and brought us the cable. Definitely will come back! The atmosphere is great with that classy but homey vibe as it was not crowded at all. Felt like we had the place to ourselves.

Miinukset: One note though, since they have small parking space, it might be a bit difficult to find parking if a wedding/event is being held. A solution would be to park nearby (at a sch) or a vallet which cost 50k, pretty good price i must say. But if there is no event, parking was not a problem at all.

Plussat: The setting of the hotel. The interior. The feeling that you stay in an old complex, the majestic and the history of it. The room is super comfortable too. And the roof top pool is just nice to chill during the evening

Miinukset: The Public Transportation. Gojek ride or taxi, from my experience they weren't roaming around the hotel. Of course you can ask the reception to get it for you, however it will be better if we are able to easily hail it ourself (to avoid surcharge)

Plussat: Nice and clean room. central location.

Plussat: We loveeee the room. The bed is exceptional bcz my husband had some kind of low back pain and when he slept there, he feels so comfortable. Thank you so much! And we get all our request: high floor, king bed, and they give us chocolate cakes and rose petals for honeymoon. They even gave us complimentary late check out without we asking, we're super happy for it! Thank you Ayana Midplaza, we'll come back again for sure!

Miinukset: The view is not super amazing because it is surrounded by taller buildings. But it is not a major issue because the room itself is super comfortable

Plussat: Breakfast buffet food selection, early opening hour

Miinukset: The room is small, the amenities not up to standard for example; there is no bath robe, rather a loose garment which doesn't fit as a post shower wardrobe. The hairdryer is small with short cord. The bottled water brand is not premium. Taxi is not readily available. We needed 2 taxis and only 1 available. When we wanted to check out in the morning around 8am, there was only 1 front desk officer. During peak hours, min 2 should be attending I think.

Plussat: Friendly helpful staff especially Wanda Kha

Miinukset: Rooms very small and bed uncomfortable

Miinukset: Rooms are too small

Plussat: The staff were friendly. Food was great. Room is beautiful and well prepared.

Miinukset: Executive lounge menue was constant throughout our stay. Limited air conditioned smoking area around the hotel. Fridge was not super cold.

Plussat: Very clean Good WiFi Friendly staff

Miinukset: Very small room Tiny bathroom

Plussat: i stayed during the new year's eve, so the location is best spot to enjoy the firework

Miinukset: not well organized. Due to i booked via booking.com, so my request for city view wasn't prepared and the staff said that it was alredy full and only available was the swimming pool view. I dispointed alot due to the reason for me to book pullman hotel because we want to see the fireworks and attraction during new year eve from the room otherwise i will choose another hotel across the street. Well it was not only me who had bad experience because of this, some families had the same isssue. Luckly due to i was the first who complained and not accept their explantion while the receptionist said that's the risk for booking via booking.com, finally the hotel manager gave me the room with city view. My suggestion, please consider guest request for the room eventhought it was book via booking.com and please infrom the guess if the request can't be fulfilled few days before they arrive at the hotel. The staff should know that each guest has their own expectation while booking the room. Dont ignore that !!