Jakarta hotellia

Plussat: Liked the Grand Deluxe room at the corner. Huge room with a fantastic bathroom overlooking the roundabout. The Buffet breakfast and Lunch spreads were amazing with so many multi-cuisine varieties. Arrangements for Eid-ul Adha prayers at the grand ballroom was much appreciated.

Miinukset: Nothing particular

Plussat: Looks like a great hotel.

Miinukset: Not sure what went wrong, but between Kayak, Getaroom (the actual agency) and Four Seasons, I apparently got a non refundable / non changeable stay. Due to my travel companions postponing the trip, I had to postpone as well. Couldn't get a refund / change, despite several phone calls and emails. I ate the cost of almost $1000. Which is fair because the terms said so when I went back to read the long fine print. But I will never book a hotel stay this way again. There are better and more accommodating options out there on the vast travel booking space.

Plussat: The room is excellent. It is spacious with a great design. I love the walk-in closet with enough room for storage. The heavenly bed helped me sleep very well at night. The view is amazing since all the rooms are on floor 53 and above. The bathroom is big and the water pressure from the rain shower system was just wonderful! The breakfast was awesome - it had good variety of local and international cuisines and they tasted good. The rooftop bar was pretty nice too. I did not eat at the restaurant, so I will not put my comment on that, but the drink and the staff that works there was nice and more friendly than another rooftop bar in the same city that is too pretentious. I also enjoyed the music.

Miinukset: I was not able to use the swimming pool as I stayed on the weekend and the pool was full of children. It was a little disappointing as it was one of the things I looked forward to doing during my stay. There was a cockroach in my room and I had the housekeeping to find it. The staff took care the problem immediately and apologized for what happened. I would not expect to see a cockroach in a nice hotel room like Westin, especially on a higher floor where I stayed. My room was on 63rd floor. The hotel location could be strategic IF the traffic was not that bad, especially with so many road constructions. So always plan ahead to go somewhere and add up the commute time with time of sitting in the traffic.

Plussat: Hotel was much more beautiful than in pictures. Recently remodeled. Huge room with great views. Most extensive breakfast buffet I've ever seen. Staff could not have been more helpful. Front desk clerk walked us through the parking lot out to the street to give us directions.

Miinukset: Difficulty getting to shopping malls which were right across the street. Would build a walkway overpass or underground walkway to make it easier for guests to access malls. Had to pay for Wifi.

Plussat: Hospitalilty and friendliness of the staff

Miinukset: Nothing

Plussat: always top notch. this hotel is best if you value your privacy

Miinukset: saturday night stays suffer from the sunday no car sound. this goes for any hotel in the circle.

Plussat: The Horizon Club was great. We had a wonderful time at the pool. The health club and spa was very nice too.

Plussat: Very clean Good WiFi Friendly staff

Miinukset: Very small room Tiny bathroom

Plussat: Good clean room and service staff is excellent

Miinukset: Had some issues with the air conditioning which they only got repaired on my last night

Plussat: Love the place and its staff.

Miinukset: They still don't get the food right.

Plussat: This hotel provides great guest service, amazing restaurants, cleanliness, friendly staff. It has everything that most people are looking for ie 'memorable experience' A luxurious hotel at what I found to be at a reasonable price.

Miinukset: The hotel and its facilities are huge and well spread out. Example to get to gym its a walk and hidden away without proper markings. There isn't general store that I found that provides day to day things like phone top ups, toiletries or children's confectioneries.

Plussat: did not stay due to flight been cancelled

Miinukset: I was not able to make the hotel because of the flight cancellation. Tried to call and email for cancellation, refund or partial refund in advance. Staff was polite but not even tried to be helpful... they just tell me I booked the hotel online with promotion price and cannot be refund...so disappointed and it does not make sense. There are many other hotels in Jakarta. Will not choose this one anymore. Just share my experience for your information.

Plussat: Sumptuous offerings at breakfast buffet, very attentive staff, as well as secure and luxurious facilities right in the middle of the urban sprawl.

Miinukset: Housekeeping was a bit tardy