Best Western of Alexandria Inn & Suites & Conference Center

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Keskinkertainen

elokuuta 2016

3,1

there was nothing to like. we were too tired to go somewhere else.

flies breeding in our room, hair in the bathtub, carpet frayed and pulling up, short of towels, we received a free with our room breakfast but were afraid to eat it.
OK

toukokuuta 2015

6,0

Misleading website photos and printed amenities ar

Chose this hotel because of indoor pool and complimentary breakfast which I saw as great features for the two 5 yo kids and for my baby boomer parents.

1) The hotel consisted of a number of disjointed buildings which was a hassle with the rain. 2) Customer service at the front desk level was horrible. I asked for a few extra bags of caffeinated coffee and was told that there was " Not anymore caffeinated coffee in the entire hotel". Luckily the maids reached into their carts and obliged with terrific attitudes. 3) Staff working the complimentary breakfast gave NO smiles and appeared to be annoyed that ppl showed up. We received a prepackaged cereal box that had been obviously opened previously. 4) Rooms were small, poorly cleaned, & lacking in soap, towels (of all sizes), and toiletries, including toilet paper! There was one (1) bar of soap and 3 towels for a room booked for 3 adults and 2 tots. Overall experience: POOR I would not stay there again!
Erinomainen

toukokuuta 2015

8,2

Liked having breakfast at the inn. It was quite good, although they picked up immediately at the closing time! With the two restaurants next store didn't mind not being able to eat at the inn.

Main problem with location was trying to get to the inn from the main highway. Had problem accessing Frontage Rd.( I think that was the name), particularly at night.

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