Grand Hotel Tien Shan

Good location, good breakfast, lovely rooms and friendly helpful staff.

The WiFi was very poor after 10pm. We would have stayed again on our return to Almaty if it hadn’t been so poor.

Excellent location and fabulous staff. Although the hotel is old, its very well maintained.

A few bottles of drinking water in room would have been helpful

Excelente service comfortable room and nice location

everything is was fine

Tien Shan is remarkable! Spacious rooms with high ceilings, fantastic service, and charming heated indoor pool. There is a spa attached to the hotel, which is also fabulous. All in all, a very nice experience. When we first arrived in Almaty, we stayed at the Dostyk, which is lovely but much more expensive and less centrally located than the Tien Shan. We also visited Rixos, which had a much grander feel but is a ways from the center of the city. Plus, the pool at the Rixos is being renovated (scheduled completion date in December 2019). Great breakfast buffet with generous hours (6-11am). Cannot say enough about the level of service. No kids allowed at the pool after 5pm, as the pool is attached to the spa and the noise carries.

Wish we could have stayed longer

The hotel is reasonably modern inside but occupies a classical-style building in an excellent location -- central yet fairly quiet, in a walking distance of a metro station. The rooms are spacious, with high ceilings and large windows. Very clean and tidy. Excellent value for money, especially considering the use of the spa.

Breakfast options are somewhat limited -- of a 3* rather than 4* standard. The quality is fine, but I would expect a wider choice.