Almaty hotellia

Plussat: The room is clean and comfortable. Breakfast is good. My room has a very nice view of the mountains.

Plussat: The location of the hotel is excellent. There was a good variety for breakfast. The room was clean. The view from the room was fantastic.

Miinukset: The staff at the restaurant did not know English. I found it annoying that whatever I asked for they would say yes but would not delivered.

Plussat: Good breakfast

Miinukset: I don’t understand! I ordered a room with one double bed, and another room with divan etc. I was given 2 v small rooms, both with a double bed in each room! There was so little space that I could hardly move around. I am one person, and was given sleeping places for 4 people! I don’t understand, there are many rooms on the 19th floor, with lots of space, and there is hardly anyone else in the hotel! Pleasing the customer is not a consideration. Offering options doesn’t even happen.

Plussat: The location is superb. It is very close to Koktobe Cable Car, Dostyk Plaza and restaurants. There is also a park nearby. The staff also took care of our luggage and let us leave them at the hotel for 2 days as we went to see Kolsai and Kaindy Lakes. This hotel exceeded our expectation. Best value for money.

Miinukset: Breakfast wasn’t as varied as before but it’s understandable at the time of pandemic.

Plussat: Very friendly and helpfull staff! Breakfast was quite ok.

Miinukset: The only negative thing thing about my stay was the fact that air conditioning did not work well and it was too noisy to sleep with open window.

Plussat: Location was ok and rooms are average but value for money.

Miinukset: Breakfast and Room size

Plussat: Good service and nice comfortable rooms

Plussat: The bed

Miinukset: The staff could have been more active and smile more

Plussat: I stayed long time ago when it was Hayatt. Therefore this time I decided to stay at this very hotel, it was some kind of nostalgic feeling. I liked the service of staff, great location, easily achievable to any attractions. All the Covid preventive measures are taken, sanitizers installed, staff wearing masks. Breakfast details were provided to reception, so that it served separately in the morning in a restaurant, to avoid queuing for buffet. Variety for breakfast was very good. Thanks

Miinukset: Everything is just perfect!

Plussat: 1. Pool and spa are first class, with a fantastic massage service. 2. Restaurants and bar far exceed expectations with great food, even some exceptional dishes depending on your taste.

Miinukset: 1. Wine collection in the restaurant , especially Kazakh wines, is surprisingly small and not very good. 2. Very few power outlets, little light in the rooms. Difficult to charge several devices. 3. Internet connection at times super fast (downloads at 10 Mb/sec), and on other moments non responsive.

Plussat: Best breakfast I have ever seen. Nice pool. Good atmosphere. Great staff

Miinukset: Too far from the center. This hotel is not 5star. The amenities in the room were minimal. The room was small. No hot water. Only warm or cold. No kettle in room. Too dark and no outlets for laptop or charger.

Plussat: The hotel is modernly furnished. Well trained staff and reception. The location is probably the best in Almaty.

Miinukset: Gym time could have been accessible 24 hours. There is no hot Jacuzzi in the spa. The coffee in breakfast lounge didn't taste good.

Plussat: Location , spa

Miinukset: Cheaper to book through company rather than booking.com

Plussat: The hotel is modern, beautiful, clean and had all the amenities you may need for your stay. Staff is attentive, pleasant and knowledgeable. They accommodated all my requests and followed up with phone call to make sure that I liked my room and was comfortable. It was a very nice touch. I will definitely book them again when I'm in town.

Miinukset: I did non like the fact that in spite of my request in advance, there were very little gluten feee options available for breakfast.

Plussat: The location, staff at the breakfast time,

Miinukset: The bed and little noice, staff at the lobby not helpful

Plussat: Amazing spa on the 11th floor. Friendly staff and overall a brand new hotel!

Plussat: It is a new modern hotel. The room is very comfortable. The free spa is really nice. Breakfast is great. It is an exceptional price / value. The staff is amazing. My daughter felt sick in the middle of the night and they changed our room. They really went above and beyond my expectation. I can't recommend enough this hotel.

Miinukset: N/A

Plussat: Breakfast is just superb! Great selection and delicious food. Room was spacious, new and stylish. Friendly staff and efficient check-in/check-out process.

Miinukset: Dinner in the hotel restaurant was average, so I would encourage you to explore some places nearby. I would expect higher quality linens and towels.

Miinukset: Unexpected extra room charge. Unprofessional handling.

Plussat: Room good size

Miinukset: Spare bed better...so it doesn’t collapse. Breakfast better quality, hot food, more western choices.

Plussat: Large rooms, enough tea and coffee plus room service, breakfast, spa centre, lobby and help desk, extra room heater was provided

Miinukset: Internet slow, towels and bath robe a bit old, with the exception of the help desk the rest of the staffs lack of English language skills

Plussat: Great location in town. Rooms good and staff very helpful and gave great service. Great food buffet and al la cart with great service. Good price for quality Hotel.

Miinukset: The room needs better maintenance. Towel hook fell off door. Bath plug was missing. Room looked a little tired. Unfortunately we had noisy neighbours and had to report them 3 times. Children running in corridors as late as 1 am.

Plussat: Neat & clean. Good breakfast

Plussat: Food and Location

Miinukset: Mismanagement at checkin and checkout

Plussat: Food and Location

Miinukset: Mismanagement at checkin and checkout

Plussat: I liked the housekeepers.They cleaned our room everyday exactly.The WiFi net was perfect..The breakfast was normal

Miinukset: I did not like the pool so much. It was old,a little bit dirty and needs to be reconstructed.

Plussat: Beautiful place, very modern and new. Best hotel outside Bishkek we’ve been in. A bit far to walk from the city center (but that was indicated). Very friendly and helpful people. Wonderful rooms if you want some luxury at the end of a hike. Quiet.

Miinukset: No negatives , but not a perfect, city center, location if you dont have a car.

Plussat: Great size bds and rooms for a family of two adults and 1 child. good location for walking and friendly staff

Plussat: Rooms were renovated so it was comfy and good value

Miinukset: Hotel were too old

Plussat: reception was so nice and pleasant

Miinukset: empty lobby bar at the entrance

Plussat: Friendly staff. Very quiet. Attentive service

Miinukset: Nothing

Plussat: Clean room, good location, staff very helpful

Plussat: Normal

Miinukset: Normal

Plussat: Spacious rooms, excellent swimming pool, great breakfast, friendly staff

Miinukset: My friend arranged for a cake as a surprise for my birthday, and instead of putting it in the room, the front desk staff just told me about it. Also, the spa had children who were quite loud

Plussat: Environment

Miinukset: Room was so hot

Plussat: Everything Absolutely amazing

Miinukset: Nothing

Plussat: Excellent employees in all facilities (lobby bar, reception, wallets, restaurant, etc.) Very comfortable bed and pillows. quiet room.

Plussat: nice rooms. great location

Miinukset: n.a

Plussat: Good

Plussat: Liked the room very much. Spacey and clean. I would like a richer breakfast as I am Greek with honey marmalade and good bread, but however it was good.

Miinukset: The only thing bothering us was, the shower cabin did not drain the water. We informed the reception about it, but it was not fixed during our stay. However will be returning. It was all in all a pleasant stay.

Plussat: Nice place Cozy Loved the duplex

Miinukset: When we reached with our car there was no one to take our laggage to the room, i expect this service from a 4 stars hotel

Plussat: Next to hotel have a great afganistan restaurant with very pleasant staff and excellent food. You can enter to the restaurant and from hotel too.

Miinukset: Room was very cold. Room had electrical radiator but was cold anyway. Room's door was broken and didn't repair properly. Door on shower cabin couldn't open from inside.

Plussat: Location is the only advantage..

Miinukset: Some kind of restaurant related ventilation started working at 8 am. It took half an hour to resolve the issue. The room wasn’t clean enough - especially linen.

Plussat: The bed was comfortable and the location was good. The staff was also very helpful, when we didn't like our room because we thought it was too small they immediately reacted and changed for a larger one.

Miinukset: The bathroom was very inconvenient, for some reason the toilet was very high above the floor, so when sat on it you can't reach the floor with your feet. Also the shower was a little dirty. Not very much offered for breakfast.

Plussat: Comfortable hotel in a great central location to walk to the main sights and good restaurants. The hotel team were really helpful booking taxis from the airport and up to the ski resort too - via email in advance in English. Thank you! Great stay!

Plussat: My 4th stay in this hotel. Love it. Very calm, service is excellent, location as well. Very good breakfast. Nice rooms with great views

Plussat: Staff was friendly, location was good.

Miinukset: Breakfast was and not great, constant shortage, no appropriate to hotel star count.

Plussat: Staff location Cleaning

Plussat: Good for one night

Miinukset: Ask to make paperwork

Plussat: Location. Awesome room.

Miinukset: No bar or restaurant working in the property, but this is COVID problem, not the hotel.

Plussat: Excellent location and very friendly staff! The price makes it worthwhile. Recommended for those reasons...

Miinukset: Very hard beds

Plussat: Location was good, central, money exchange were closeby. Wifi was good. Bottle of water daily provided. A standart room was big enough.

Miinukset: Can't say that breakfast was nice. Very few choice offered. Furniture is old in the room. Almost no one smiles at reception.

Plussat: Perfect location

Plussat: Staff incredibly helpful and as we are best western members got a room upgrade on arrival. Food limited but restaurant next door cheap and very good.

Plussat: Staff is helpful

Miinukset: Too cold at the restaurant

Plussat: - convenient location near a main street, park, shopping mall - quite good breakfast - spacious lobby - room with kettle and good selection of teas and coffee - 2 big bottles of water

Miinukset: - cheap furniture, stayed in a double bed room, both beds were very squeaky causing bad sleep - no real overhead reading lamps for beds; existing fixtures do not give sufficient light - room totally overheated on arrival, 26 C; climate system awkward to use with poor English instructions - rather small room, poor noise isolation to main corridor - mini-bar empty on arrival, needed special ordering - room service charges to room only through prior deposit

Plussat: Breakfast, convenient location, clean, quite room.

Miinukset: Air conditioning unit was broken apparently, no matter what settings I was using, temperature was raising to 30 degrees all the time. Luckily windows could be opened

Plussat: location

Miinukset: smell in rest room

Plussat: We loved the spa! It’s a really lovely area, and such a great compliment to the hotel. Breakfast was nice. Diana in the spa reception was really lovely and I got an amazing massage off the lady that was working there, and I’m sorry I can’t remember her name :(

Miinukset: For myself and my partner there were just 3 things that let this hotel down for me 1) the silly little rude man that works in the spa (very unhelpful) he proceeded to tell me I didn’t have a massage booked even though I had booked through him, luckily he found my appointment! And 2) why is all the staff in the reception area so ‘starry’?? They literally glare and stare at you way too much, it made us feel very uncomfortable. Guests are paying a lot of money to stay at the hotel they do not want to be made to feel uncomfortable. 3) our room was very hot, we didn’t sleep for 2 nights, we asked reception to turn the heating down after our first night, but our request got ignored so had to spend 2 sleepless nights in a hot room, luckily the second time we asked they listened. These are the reasons why I decided to mark the hotel down

Plussat: Very comfortable room in a bit dated style. Allow for a late checkout. Nice breakfast. The highlight is definitely the Spa. Did not get a massage this time but the dry/steam/Turkish spas and the the swimming pool with a hydro vent was quite therapeutic after a stressful week. The live piano-player in the main lobby is a pleasant throw-back to earlier times.

Miinukset: No blackout curtains in windows facing the sunrise. Some noise from the hall; but overall fairly quite.

Plussat: Great location, thoughtful and helpful staff, reasonable prices

Plussat: Clean

Miinukset: Nothing

Plussat: Very friendly staff. Spoke English

Plussat: Breakfast is very good and location is convenient for ski and Medeo tour.

Miinukset: Room service

Plussat: Lovely hotel! Very friendly staff! All spoke English which was lovely as we had read some reviews that most did not speak English! The spa is heavenly with superb masseurs! The indoor pool is like a Roman bath and you really feel like royalty! Absolutely will be back again!

Plussat: Spa was good

Miinukset: 1. Personnel - somebody stole money from my bag. And hotel management didn’t do nothing. 2. Facility is very poor. The walls done from paper. You hear everything in neighboring rooms 3. Water supply system is very bad. You can’t get shower properly 4. Hotel management doesn’t respect guests

Plussat: I loved everything!!!!! Definitely felt royal!!!! Thank you!!!

Miinukset: Everything was perfect!

Plussat: Warm ambience temperature, good location for ski, ok room.

Miinukset: The juice & coffee at the breakfast was really bad quality. To call to the local land lines from room was super expensive & overpriced.

Miinukset: You know the warm water in bath is dirty, the cold water is clean. I think you need to fix warn one

Plussat: Clean room.

Miinukset: Breakfast. Hi guys! What’s happened with your breakfast ? I saw before reservation good reviews about your hotel and excellent breakfasts. But I didn’t see good breakfast, I understand due COVID 19 you can’t serve usual breakfast but your portion for breakfast is too small. I am sorry guys, it is just my opinion.

Plussat: Very nice hotel, easy to get by, good price, helpful staff

Plussat: The staff is very welcoming, hospitable and cooperative. The breakfast is relatively simple but still good enough, includes a lot (even too much for me) of bakery. You get two plastic bottles of water and two teabags a day in your room (kettle is included). There's a refrigerator and a wardrobe with a safe. Restaurant is open till 1am and bar is open around the clock.

Miinukset: The location is quite close to the airport so you can hear landing planes sometimes. It's not as noisy as one could think. It wasn't a problem for me at all but may be an important issue for some people. The small window in the wall in the bathroom (access to the water pipes and communication) was about to fall off

Plussat: Support from Ms. Irina - other staff are nice that supportive & they don’t know English. Spa is nice tho.

Miinukset: Location is bad - far from center. Service is not so great either. I had early flight & asked for lunch box twice no one prepared. Plus anything else you ask you need to call them many times, that is very annoying. Hotel certainly need improvement both in training their staff & improving some facilities.

Plussat: I stayed only one night, it provided all I needed for a night. It was clean, the staff was helpful and breakfast was decent!

Plussat: price, some stuff (very diferent), food in the restaurant.

Miinukset: cleaness of the room, some stuf, information for clients.

Plussat: breakfast, some stuff, food in restaurant.

Miinukset: room was not clean, some stuff, sound.

Plussat: i always prefer to stay in this hotel

Plussat: the staff was pleasant.

Miinukset: rooms were not clean.

Plussat: room was clean and comfortable and staff was always helpful and cooperative

Miinukset: only the breakfast timing because its only for 3 hours from 7am to 10am otherwise everything is good

Plussat: The restaurant food was very good, prices were expensive for Almaty but overall very good compared with UK, Front of house staff generally fine and knew enough english (take google translate offline in russian though), room was clean and air con good (when got a room that worked)

Miinukset: The pool is open to the public so it gets very busy and difficult to get a loungers if you happen to go in the afternoon. Restaurant staff were mixed, either didn't complete the order you gave, or were very attentive. The messed up the 10% discount and front of house didn't cover things like needing a ticket to access the pool area. First room we got air con didn't work and engineer came, the went, and didn't come back so we complained and got a new room.

Plussat: already provided a review previously

Miinukset: already provided a review previously

Plussat: Pretty boutique hotel, well located in the center. 3 floor walk up, but comfortable and quiet. Professional staff. Small fridge in the room and affordable minibar if you really need a water or snack. Hot showers and well-heated in the winter.

Miinukset: Rooms are a little small, and the beds aren't the comfiest, but they are adequate. For the price point, I feel like breakfast should be included, but you can pay extra to get it.

Plussat: Extremely nice stuff. Saggi (girl on the reception) went above and beyond to help and make my stay as comfortable as possible. Very clean, excellent location. Highly recommend

Plussat: I love to stay in this minihotel and next stay will definitely be there again.

Miinukset: All was nice

Plussat: Every time I come to Almaty for my brief stays, I book my stay at D'Rami, where the staff are always welcoming and accomodating to every need. The location is great, with a supermarket right around the corner. The area is very cozy and quiet. A home away from home!

Miinukset: Nothing. Everything is absolutely perfect.

Plussat: Excellent location in the heart of the city, friendly and helpful reception staff and a good clean and spacious room. There isn't a restaurant, but there are several cafes that give excellent and inexpensive breakfasts within a 2 minute walk (e.g. Cafe Bon Bon).

Miinukset: Just a minor point: the bed sheets seemed too small for the beds and weren't fixed in place.

Plussat: Very good location! Extremely helpful staff showing high level of hospitality

Miinukset: Nothing

Miinukset: In general the hotel was very good; I liked everything exсepting one thing - it was very hot in the room. It was not possible neither to stay nor to sleep there!

Plussat: The room was excellent. The breakfast also was aligned with my taste. Selected but excellent choices.

Miinukset: Although I had booked a suite, the welcome was very cold at reception, if any, and no explanation about the stay, breakfast, facilities or the room was provided!

Plussat: Could be better. Not that good.

Miinukset: We had sandwiches for the last morning breakfast. And they were terrible :((

Plussat: do not have too much expectations. Hotel ok if you want to take a shower and a short nap before catching your next flight

Plussat: Great view from my room. Great location.

Miinukset: The room was pretty small with large furniture, hard to move around. The bathroom was also rather small.

Plussat: Location is perfect - everything you need is nearby and popular places too Rooms are clean and spacious Breakfast is good

Miinukset: Water in bathroom goes away slower than water medium flow In cold season may be cold

Plussat: Perfect Location. Friendly Staff. Nice open buffet Breakfast. Cleanness.

Miinukset: Nothing all.