Almaty hotellia

Plussat: Charming, clean, well-decorated hotel in central Almaty near many shops and restaurants. (Much better location than Uyut Hotel, where i also stayed because D'Rami was full.) The staff was very helpful. I was able to leave luggage and use bathroom facilities before my room was ready (because I arrived on the overnight train from Karaganda/Nur Sultan). I would definitely stay here the next time I am in Almaty.

Miinukset: Entrance is difficult to find if you don't know that it is on the interior courtyard, not on the main street in their address.

Plussat: - rooms were clean - friendly stuff - good shower

Miinukset: - long/inefficient procedere at reception desk for check-in - prices from booking.com were higher than shown at the reception desk

Plussat: It is located within a 3-block radius from several very nice restaurants (Manga Sushi - across the road, Sababa - around the corner, Ocean Basket - 1km). The neighborhood is really beautiful with all the oak trees lining the streets.

Miinukset: Even though the windows do a great job of isolating the noise from the street, they are no match for the 63 AMGs or souped up Subarus that drive up and down after dark. As far as I know there are 3 rooms facing the street and 3 that face the yard. Ask for one of the latter (subject to availability).

Plussat: Froendly staff, excellent location

Plussat: Location was excellent, right in the middle of the city. The staff spoke English and were very helpful with any of our questions. The room faced the street but was very soundproof from the traffic noise.As we stayed three nights we were eligible for a free airport transfer. This was a bonus!

Miinukset: The leg of my bed fell off when I sat on the bed. Staff were prompt, however in fixing it. The light above the bathroom mirror flickered when off. To be clear though I forgot to inform the staff on duty of this problem.

Plussat: Clean, comfortable and friendly. The prearrival communication was very helpful and when my incoming flight changed they easily altered my airport pickup. Location was pretty central and a very nice market was right around the corner. I recommend highly and would stay again.

Miinukset: Hotel is up 3 flights of stairs. Not a problem but could be for some people.

Plussat: Girls on reception were brilliant and very cheerful, I had prompt replies to my queries. Very central and easy to travel around Almaty

Miinukset: Little on offer for breakfast, although a fabulous supermarket on the street below. Difficult to find as the entrance is at the rear of the building.

Plussat: Very hospitable and helpful staff, clean and spacious rooms with all you need, central location but safe and tucked away in a quiet area. Little balcony and social area is nice too. Overall highly recommended!!

Plussat: I liked everything. The Hotel staff was very kind and helpful. The location was great!

Miinukset: -

Plussat: Fantastic hotel with a central location, clean rooms and friendly staff.

Plussat: Very clean. Nice and helpful staff.

Plussat: Generally I like this hotel. I liked location

Miinukset: I saw that bed and a bathroom wasn’t so clean. Then I arrived at the hotel a couple of hours earlier. But I couldn’t get room because stuff demanded to pay an additional 50% of the cost.

Plussat: Our stay there was perfect. Delicious breakfast, nice rooms, professional staff.

Miinukset: The only bad thing there was they stressed their wellness and swimming pool facilities. Without letting us know before on booking.com, we found out soon that swimming pool was out of order. They offered a voucher to a wellness center nearby.

Plussat: The best thing about the hotel was how attentative and helpful the staff were, I couldnt emphasize how nice, friendly, and helpful. They would talk to you genuinely and do everything they could to make your stay better. They arranged a tour of Big Almaty Lake with a great tour guide (Gulnar) and driver (Sattam) whom were beyond exceptional in the tour. Highly recommended, plus the food in the hotel is great.

Plussat: pool, sauna

Miinukset: Elevator was very inconvenient

Plussat: Nice and polite staff. Good location.

Plussat: Good location, clean room and comfortable bed, excellent staff.

Plussat: It has a beautiful view from the room we got. The bathroom floor was heated. The room was very comfortable

Plussat: I loved the view from the room. The members of the staff were very friendly and helpful.

Miinukset: Everything was great.

Plussat: Polite, attentive staff. Decor. Rainforest bedroom shower. Swimming pool. Changing rooms. Gym had excellent up-to-date maintained equipment and additional features. Luxury robes and toiletries.

Miinukset: There were coffee cup marks on the bedside tables in the bedroom. The smoke detector in the room was still taped up (I am a safety advisor)! I was sure something was constantly beeping in the room or nearby.

Plussat: location

Miinukset: the services were really bad not up to standards at all.. very disappointing

Plussat: nice rooms. great location

Miinukset: n.a

Plussat: All

Miinukset: Everything Good

Plussat: Interior

Miinukset: Staff and attitudes were terrible. Read under Tripadvisor Birx2014. Bad service.

Plussat: Great hotel facility

Plussat: The breakfast was really good. The view was nice. The pick up driver at the Airport was amazing

Miinukset: The first impression is always important, so when you arrive welcomed by the military in the hotel asking to open your luggage in the middle of the lobby in a very rude manner beasue there is an official staying, it is not the best impression. Then the room was very Noisy, i could hear all the cars outside even if there was park between the hotel and the street. the swimming pool was closed which was the main reason i booked this hotel, i discovered on written on my reservation on page 3 only the before i arrive and it was a no refundable booking. Some staff were attentive, but i was expectin someone to listen to my comments at least after i complained but nobody did. Finally on my departure day, the assistant general manager asked to see me because of another event to happen in front of my room door. Anyway, very dissappointed by the experience but i appreciate that finally someone cared on the last hour.

Plussat: very good massage therapist in the spa

Miinukset: - you can see staff is badly trained - bathroom didn't have a shower cabin, and the shower was not even hanging on the wall, so had to duck in the bathtub to shower - for sure NOT value for money .. I only stayed because the Ritz was booked but I'm much happier paying more and getting Ritz level of service and comfort

Plussat: Location. Inside hotel. Room was good too

Miinukset: Bed was not comfortable at all. Mattress was very very hard, it was like sleeping on the wooden board. Pillows where not comfortable as well

Plussat: Excellent staff and location

Miinukset: Room needs a bit of refreshments

Plussat: Food building

Miinukset: No experienced stuff, over priced laundery service

Plussat: Huge room and bathroom, comfortable bed

Miinukset: Two power sockets in the room, hangers difficult to use

Plussat: Fresh air, nice and polite staff

Miinukset: noisy .. you can hear the sounds and scream at night

Plussat: Interiors

Miinukset: Breakfast, Service, Reseption

Plussat: The hotel is very beautiful

Miinukset: The staff was not friendly at all

Plussat: The location was good, room huge stuff friendly

Miinukset: The tween beds are small in size

Plussat: Very spacious room with balcony. The breakfast is good and the staff is very friendly and helpful. Very nice location to acess to the ski station

Plussat: Everything

Miinukset: nothing

Plussat: Everything else was just perfect.

Miinukset: Breakfast menu was limited for such class hotel

Plussat: Employees professionalism, room, view...

Miinukset: Breakfast wasn't as it should be in 5 stars hotel

Plussat: Good location, clean and big apartment

Miinukset: Sometimes, breakfast what supposed to be hot was cold 1 hour before closing.

Plussat: - Quiet location in a friendly neighborhood - Good and large breakfast from 7 to 10 am - helpful and friendly staff - fast and stable wifi - comfortable mattresses - got an early check in - large appartment

Miinukset: - we had no complains

Plussat: Relatively quiet, good for family stay, apartment rooms are recommended.

Miinukset: Standard rooms at the ground floor are awful, sharing walls with laundry room, gym and spa. Noise and smell are guaranteed.

Plussat: VERY SPACIOUS AND CLEAN ROOM... QUICK ROOM SERVICE EFFICIENT STAFF I LOVE THIS HOTEL AND I WILL GO EVERY TIME ONLY HERE .

Plussat: Friendly staff at the desk. Very clean. Bed in the master bedroom was very comfortable.

Miinukset: The pool is not a pool, but belongs to the sauna. You can't swim in it. Diner took ages for preparing. The extra beds where very uncomfortable.

Plussat: people are very friendly

Plussat: Location and rooms are ok.

Miinukset: But the staff... Our flight was early in the morning and we asked to prepare some breakfest box and some cup of coffe as well, but the answer was that we can get breakfest box but cofee is for additional charge... Nice to know if You have breakfest included You should pay additionally for coffee.. maybe they are charging for butter and cheese as well.... I was totally disapointed about it.... Also transfer to airport what they have organized, was not god at all. Outside was raining and driver was just laying in the car You should wake Him Up that He can open the doors to laod the luggage.... Not friendly at all...... Seems they should learn a lot there about service at all....

Plussat: Rooms are big!

Miinukset: WiFi is disaster! Laut! No place to work at your laptop... had to sit in the kitchen on a very uncomfortable chair! Also not possible to sit and eork in the restaurant or the lobby... Is not sufficient for business travelers...

Plussat: Apartment was spacious

Miinukset: The receptionist was a bit of a pain. We arrived at 13.35 & he insisted we wait until 14.00 to check in. But then the manager came out & said we could check in. The same receptionist then tried to kick us out an hour early on check out day as he wanted to give someone else an early check in. I would suggest a customer service training course for this individual as it was an unnecessary irritation on an otherwise good stay

Plussat: Location was perfect... Convenient to airport. I was on a short timeline for business with a local airline and not heading into the city. Saved me 40 minutes each direction.

Miinukset: Basic amenities... but I knew that going into it and for the price it is still an excellent value.

Plussat: Comfort, service, customer oriented approach.

Miinukset: Location was little bit noisy...

Plussat: The hotel is quite new and the room was perfectly clean and very modern and comfy. The Shuttle-Service to the airport worked fine.

Miinukset: The hotel is outside of the center, which is nice, if you want to go to the airport. To get in the center you have to take a cab or the bus (takes 20 minutes).

Plussat: I asked the waiter to fry my eggs hard, not with the yolk runny. It was very tasty. The bacon was raw, but I wasn’t going to eat it anyway.

Miinukset: Maybe a coffee machine instead of instant, but I realize that some people enjoy tea more than coffee!

Plussat: Excellent place for a layover in Almaty with good airport shuttles

Miinukset: WiFi coverage wasn’t good everywhere but broadly ok

Plussat: Clean. Free airport shuttle. Great staff. Air conditioner/heat in room. Close to train station.

Miinukset: No electric kettle in the room.

Plussat: The staff is very welcoming and available. The hotel is clean and the breakfast is very generous. The hotel is quickly accessible from the airport. The transfer service to and from the airport is very valuable. Very good hotel.

Plussat: Staff were great . One lady was super friendly and spoke perfect English and very helpful (lived in Bahrain ) . Also the young front desk guy during the day was very helpful friendly and informative . And there was a young guy who was very friendly who seemed to always be at the hotel always working in many differences jobs. He was always smiling and working hard. (Night guy was a little grumpy each morning I saw him but I guess that is understandable )

Miinukset: The actual details of the hotel didn't match the details on the booking.com site . For example it said free airport pickup . But actually it was $9 usd unless you stay for three days. (But those details were left out on the booking.com site) Also says sauna but there is no sauna. And the pool was "under maintenance" I imagine probably indefinitely. So I felt it was dishonest of the hotel or booking.com.

Plussat: Situated only a few minutes from the airport with a shuttle bus, this hotel has been finished to a very high standard. The rooms are decorated in very subtle colours and the bathrooms are excellent all in marble tiling. The rooms are cool in the heat of summer and the beds are exceptionally comfortable with high quality mattresses coupled with soft mattress toppers. We stayed here once before and we will certainly stay here again. Supermarket just round the corner and parking available.

Miinukset: The only criticism I would make is the fact that the great little restaurant is situated in the basement so there are no windows. This is a pity as it is probably one of the best value quality restaurants in the area.

Plussat: staff

Miinukset: not clean

Plussat: An excellent high quality Mercure hotel situated very close to the old centre of Almaty five minutes walk from Ablat. Rooms built to a very high standard. Beds very comfortable, beautiful walk in shower and bathroom with bidet. Restaurant providing tasty quality meals. Breakfast selection perfect. Viewed the spa but unfortunately had no time to use it. Altogether, the Impression is of a 4/5 star hotel.

Miinukset: No printed „hotel guide“ in the room. Slow check-in with 16 people in the queue and 2 staff handling check-in. It would be helpful to have the restaurant menu details in the room which could attract more diners.

Plussat: location of the hotel

Plussat: I liked everything, the location, the staff, the breakfast, the interior. It was all very good. Very nice staff. People matter!

Plussat: Location is good, breakfast was convenient and the staff was friendly

Miinukset: I requested the room with mountain view and the hotel confirmed its availability nevertheless, I was given the room with HVAC generator view (not even City view). Upon my request, the hotel has changed the room but with a single bed and promised to move whenever the twin beds room will be available (which they did after a few days when I insisted). Another unexpected downside that frustrated me is the room size: It was actually less than 18 square meters whilst I booked 31 square meters room. I could have booked much better options few minutes away easily for the same price.

Plussat: Everything. This is saying a lot, considering we were at the Wanda Vista the night before.

Miinukset: We weren’t there long enough.

Plussat: Staff.environment.security.helpful.friendly.good for family.qiuet & comfortable

Miinukset: Nothing.everything very good & for sure i will come again.

Plussat: Excellent place to stay! Friendly staff, great breakfast and nice location.

Plussat: We stayed at the Mercure as part of our honeymoon and had a fantastic time. The hotel is clean and comfortable. Staff were friendly and helpful. The location was within walking distance to town. Definitely head up to the spa at sunset. The views up there from the hot tub are amazing!

Miinukset: Nothing

Plussat: Nice location, perfect wifi connection, good breakfast

Miinukset: Nothing

Plussat: Everything was good

Miinukset: The hotel does not have swimming pool

Plussat: Everything excellent, services, breakfast, cleaness, comfort and location

Miinukset: just smile a little bit more in the reception ;)

Plussat: Superb location Superb breakfast Room facilities (shower excepted) very high end Excellent sleep Super staff Compact, yet modern and functional gym. Convenient and fair priced airport transfer. Despite arrival 3.5 hours delayed, driver was still there to meet+greet at midnight. Thanks!

Miinukset: Shower - warm but not hot (especially at 6am on departure day) WiFi dropped out in the room a couple of times. Stingy with the towels

Plussat: Nice breakfast and great location next to Tulebayev alley

Miinukset: Bathroom! It feels like both toilet and shower are part of the room as they aren’t properly isolated (separated from the room with sort of sandwich panel type doors). That was quite dissapointing really.

Plussat: I stayed for 9 nights in Worldhotel Saltanat Almaty . It is Fantastic hotel in the centre of Almatyl. I loved everything about this hotel: Shuttle service from airport to the hotel, very welcoming receptionist who was there to offer help, took care of my luggage and checked me in seamlessly ( at 1:00 am ), nice and clean room, wonderfull breakfast and fast internet. If I travel to Almaty again, I will definitely stayi n this hotel

Plussat: Very comfortable, clean, good location and quite place. Friendly stuff. Will fit for all business trips and family vacation. Very friendly staff!!!

Plussat: The hotel has a great location, clean and comfortable rooms and overall the breakfast is good (especially if you compare to what you sometimes get in hotels in the region). A really good choice if you are staying in Almaty for business or leisure.

Plussat: Stayed here many times. Great place? all good. Rooms, breakfast, internet, location. Just a perfect stay for me in AA.

Miinukset: I liked everything. Will return again and again.

Plussat: Very good location. You can find many good restaurants in the area. Rooms are clean and pleasant to be in. The hotel has a european touch to it. Very good value for money.

Plussat: Nice unusual design of the room, furniture is white, comfortable big table and wardrobe. The bed was very comfortable too.

Miinukset: Even though the design of the room and bathroom/toilet is nice and unusual I would prefer to have a standard bathroom. The one there in hotel was leaking and the water went to the room which was ridiculous. Curtains were with holes...

Plussat: nice location

Miinukset: the room was not very clean and the breakfast could be better. all in all, the room needs some renovation

Plussat: Great choice at breakfast and the massage spa areas

Miinukset: Bed was hard and location of hotel was close to busy main road

Plussat: Although the food taste is not up to my expectation, but the breakfast remain excellent. It's just different taste among regions/continents, so, can't do much about it.

Miinukset: The driver and the bell boy could cooperate better.

Miinukset: No sockets near bed. Carpet in room a bit old

Plussat: A perfect hotel in the centre of Almaty. Although the hotel is old and dated, the service, staff and facilities were all very good. I extended my stay more than once, it was like a home away from home. The cheap online rates make this fine place a bargain.

Plussat: good

Miinukset: all was ok for me

Plussat: in fact, this is "old" version of Hotel Intercontinental

Miinukset: Little bit noisy from outside

Plussat: Location is good, bar and sportfacilities

Miinukset: Rooms are very much outdated, with furniture and eg. radio from the 80’s. Dark room. Breakfast restaurant small and also depressing. Food not always good and especially coffee 2 hours old.

Plussat: The hotel is good and peaceful. Age shows, but not disturbingly. Rooms are spacious, and clean. Breakfast is good, enough to select for every taste. The summer restaurant is very nice, and the staff in reception and restaurants is very friendly and helpful. Very good value for the money I paid

Plussat: Very friendly staff (they even spoke decent english, as advertised), breakfast was ok; we were able to print out our flight tickets without any additional charge! Flexible check in was a nice feature.

Miinukset: Location was very noisy, bathroom doors lock was broken

Plussat: Staff are sooooooooooo friendly and helpful -both at check in and check out

Miinukset: The hotel offers free airport pickup which is why I specifically chose this hotel since I was arriving around midnight. They confirmed the pickup but they did not show up. It was a stressful time to figure out the taxi situation since they were very aggressive with me knowing that I wasn't sure what to do after the hotel didn't show up. Finally got to the hotel and they apologized for forgetting me and paid for my taxi.

Plussat: Comfy bed and very quiet. The breakfast had a large variety and was tasty. You could request eggs or an omlette how you like it. Tea available 24 7. The front staff are very helpful. Computer and printer and scanner was useful.

Plussat: The free transportation. Excellent food especially the mushroom soup and beer battered shrimp. Amazing accomodation for the cost.

Miinukset: TV channels too few, no English channels.

Plussat: Great hostel to stay after arriving at Almaty, as it provides free transfer from airport. Also we arrived at morning and they already checked us in and offered breakfast. And there was snack bar available throughout the day.

Plussat: Nice swimming pool, friendly staff.

Plussat: The hotel has an outdoor pool, which is a huge plus during a hot summer. The hotel is easily accessible because it is in the city.

Miinukset: The shower in the bathroom looks worn out. The pool opens at 11am

Plussat: The location is terrific I could find most everything I needed in just the couple of blocks around the hotel. Lots of places to eat a pharmacy a free atm banks and stores. There is a great pool at the hotel.

Miinukset: The staff was always friendly and a support. They helped in a lot of little ways beyond just the required duties. WiFi didnt work well in the room but did work in the gallery

Miinukset: This is marketed as a 4 Star hotel and is no more than 3 at the price of a 4 star

Plussat: Great location and good value for money. The facilities are quiet new and in good shape. The personnel is very friendly and helpful. General impression from the stay was good.

Miinukset: The water mixing unit in the shower cabin was not old but acted very strange - the temperature was not stable changing from rather cold to very hot. This is definitely an equipment manufacturing gap - during the stay I was moved from room to room - the problem was in both rooms the same. The breakfast can be improved quality wise - raisins were dry and hard and one day the butter had a funny smell. The quality of cold meats (sliced sausages) was very bad.

Plussat: Hospitality of the Coffee Bar Staff in particular.

Miinukset: They should have Sauna, Jacuzzi also.

Plussat: Great location - close to ATMs, restaurants, supermarket, chemist and Metro. Very handy for the beautiful Zenkov Cathedral too. The staff were great and everything worked really well.

Miinukset: The breakfast needs some improvement.

Plussat: The room was spacious, with a modern-looking bathroom

Miinukset: The air-conditioning was blowing straight on the bed; the bed itself was really hard. The breakfast could have a better choice.

Plussat: Location, service and people were pretty good.

Miinukset: WiFi was unusable, connected but no data at all. Room service only left 2 bottles of water if they remembered and the room was very dry.

Plussat: The location and the staff are very helpful!

Miinukset: The food was awful considering the money that I paid. Only few choices too .

Plussat: Great customer service and very nice Manager

Plussat: Excellent location, in a very nice area that made everything a short walk away. Also convenient for the Metro. Comfortable and spacious room, that was surprisingly quiet. Good wifi! Staff were very nice and helpful, and good with directions.

Miinukset: Breakfast was lacking. Very basic buffet, in a dimly lit coffee shop. At least the coffee was good.

Plussat: Convenient, central location near metro station, English speaking, friendly and helpful front desk staff. Room was well maintained and comfortable.

Miinukset: Breakfast is OK but not exceptional.

Plussat: Ramada Almaty is a great hotel in Central Almaty a short stroll to the main centre. We thoroughly enjoyed our stay it was fabulous. Staff were very welcoming professional and accommodating, breakfast was superb

Plussat: They were extremely attentive. Front desk greeted me by name when passing by after only one night. When our room was accidentally given up they upgraded us.

Miinukset: We only had time to stay two nights.

Miinukset: Unexpected extra room charge. Unprofessional handling.

Plussat: The food was the down side - sometimes a bit tired and the paid dinners seemed repeats of breakfast

Miinukset: the food fresher

Plussat: Breakfast was elaborate and nice

Miinukset: Room which we got after paying an early check in fee had a bad odour ( sewage smell from bathroom), the hotel offered to change the room after 1 day but the question is why such a room was given in first place , considering we were staying for 5 nights there and even paid for early check in. Apart from this the location of the hotel is far from city center if you plan to walk

Miinukset: There was no hot water in the evening and next morning; WiFi wasn't working well; I had more expectations from a 4 stars hotel.

Plussat: The pool, spa and steam room and restaurant

Miinukset: Nothing

Plussat: In all the aspects was perfect, recommend to everyone

Plussat: The meals were excellent and the staff very helpful. The pool, sauna and steam room were very good. The steam room was my favourite.

Miinukset: The steam room and pool.

Plussat: Clean and quite close to the center.

Miinukset: Really unfriendly employees at the reception desk. Very strange habits for an international hotel and uninspiring breakfast in a dark room. I would definitely not go back there.

Plussat: classic choice in Almaty. clean rooms, reasonably priced, good breakfast. more or less centrally located, close to 28 Panvilov guardmen park and Jibek joly station. Lots of restaurants within walkable distance.

Plussat: First class amenities! Everything was well-done! The sauna and cooling pool were a good way to finish the day. I walked everywhere easily. Great value for money!

Plussat: Breakfast is a big buffet with everything you could wish for. Rather quiet place because it is in an inner courtyard full of trees. Nice and shaded side terrace outside. Wifi perfect and reliable at all times, also on the terrace. I like the city: it is like a forest with buildings in it, but unfortunately too many cars. But the pedestrian road crossing opposite the hotel is super safe. Cars and busses stop always, really always, for the special pedestrian crossings in the whole city.

Miinukset: There is little choice of restaurants in the immediate neighborhood. Some staff speak very good English, but not everybody.

Plussat: The room was fabulous and spacious and very comfortable. The location was central.

Miinukset: We left our credit card in the room and only realised when we were booking into the next hotel (in Shimkent). We immediately contacted the hotel via email, and our Shimkent hotel also contacted them. They replied saying they couldn’t find it in the room. Four days later we had an email from them saying they had found the card in the room. We replied asking them if there was anyway of getting the card to our next destination, Bishkek. Despite another further email we ,still, have not heard from them. Very disappointing.

Plussat: Pretty good bargain for its price. Location is handy and convenient. Breakfast was good enough.

Miinukset: Had some mess from previous guests. It is not a very good effort in cleaning.

Plussat: Location is quite central

Miinukset: Some staffs were indifferent to requests

Plussat: Big room and the spa was nice

Miinukset: Staff were slightly rude and lots of confusion about the use of the sauna. Breakfast also wasn't that good

Plussat: Extremely helpful staff, smooth check-in and check-out. The hotel is tastefully decorated with spacious clean rooms and a very breakfast. Close enough to the city with all the amenities needed plus in a quiet spot. Very good value for money - highly recommended!

Plussat: Breakfast is perfect

Miinukset: The standard room is too small. And the service is just so so

Plussat: Eggs were not included

Miinukset: Nothing in particular

Plussat: The hotel is reasonably modern inside but occupies a classical-style building in an excellent location -- central yet fairly quiet, in a walking distance of a metro station. The rooms are spacious, with high ceilings and large windows. Very clean and tidy. Excellent value for money, especially considering the use of the spa.

Miinukset: Breakfast options are somewhat limited -- of a 3* rather than 4* standard. The quality is fine, but I would expect a wider choice.

Plussat: SPA, cleanness, friendly staff, comfortable room.

Miinukset: -

Plussat: Breakfast was good, but much different menu....almost similar everyday. Spa and swimming pool were good. Room is clean. Location is very good, close to centre.

Miinukset: The hotel was kinda typical old posh high class style. However, the hospitality, in general, was very outdated. In particular, I was super annoyed at the attitude of the receptionist. Not at all welcome face, rarely smile, just feel like somehow robotic response. I stayed at another hotel in Almaty before staying this one, the general atmosphere and service of the previous hotel was super friendly and helpful, and we felt much welcomed. When we need help or complaints about staying, they responded immediately and fix it with polite and kind attitude, which this hotel staff did not have. Like if I ask something to fix problem...the staff behaved quite arrogant and lazy to response. (Thanks that I could compare to another hotel in Almaty, so it is not just the cultural issue of Almaty style hospitality) Wifi was horrible...compared to the size or reputation of the hotel, the wifi did not work well, of course after very strong complaint, finally I could change the room. I even could not drink tea at room since there was no electric kettle...very strict about eating something at room. It looks that it used to be very luxurious hotel, but not any more... I guess...

Plussat: Very nice staff, very high quality service. Chakra massage in spa was superlative.

Miinukset: Shower, air conditioning, and safe all require repair.

Plussat: Great location - value for money. relaxed and friendly staff. We arrived a little bit early but no probs checking us in and checkout time is 12.00 which was ideal for us. They have a couple of decent bars like the cigar club but we were out most of the time so didn't use the facilities.

Miinukset: Breakfast did not include the eggs/english breakfast style option the menu described. As often is the case in my experience of Kazkahstan you had to call for the second bathrobe. This now seems so common I am wondering if its a way of getting a tip?

Plussat: Spa and room were excellent - roomy and clean

Miinukset: Room service was mediocre - cleaning was good but stuff was always at different locations from where I left it. Checkout took forever (until my mini-bar consumptions were confirmed) rather then believing my indications or Charing my credit card later. Also had to ask for the full change afterwards...

Plussat: Great location, thoughtful and helpful staff, reasonable prices

Plussat: Good location and nice breakfast.

Plussat: Decent, slightly worn down hotel. The bathroom definitely needs to be redone. Good breakfast. Great location.

Miinukset: Many smoking rooms. Therefore, they were not able to provide us the type of room we booked. We actually got down-graded. The staff tried to sell it as a discount. However, a lower grade room is of course cheaper. Some personnel was not exactly forthcoming and friendly but rather harsh. This may be a cultural thing. We sometimes did not like it.

Miinukset: Didn’t expect that room will be that dirty, after I have mentioned them, they send housekeepers to clean the room

Plussat: Great room with a large bathroom. Excellent breakfast with lots to choose from. The best was the staff in the reception. We arrived early and got the room and breakfast also. Very appreciated.

Plussat: Location was very convenient. Breakfast was very poor

Miinukset: The hotel looked empty and not well taken care of

Plussat: Location, room size, staff, health club.

Miinukset: There was no concierge and girls at reception doubling up as concierge had no clue.

Plussat: Amazing location, central but cozy and quiet, not too crowded, spacious rooms, nice facilities, very good service. They even offered us a complementary 3am take-away breakfast!

Miinukset: Maybe that the bar smells of cigarettes a bit, it was not very pleasant for us non smokers, so we never came back.

Plussat: Excellent Breakfast

Miinukset: The hall

Plussat: Very nice breakfast and nice gym facilities, nice architecture. Nice fruit gesture.

Miinukset: First room I was offered the air conditioning was broken. The technicians then tried to repair it but the unit was broken. I was then moved across the hallway to another room. This unit was also broken and was permanently stuck at 26-27C and the temperature only went down by 1 degree C overnight. It was not a restful sleep. After a business meeting the next day I was offered another room. This room was said to have a working a/c. I prefer to sleep and work in a cooler environment. Unfortunately, this room, no matter what temperature I selected on the thermostat never went below 24C. I was quite surprised for a 5* hotel that I had no control of how cool I could make the room. When I did work on my laptop before check out, I did so shirtless. It was the only way I could stay cool. This is not acceptable for a hotel that states it is 5*. In an unrelated incident, I sent laundry and dry cleaning out upon arrival. The following morning, I was taking a shower and had the "Do not disturb" sign on. I heard repeated knocking at the door. I left the shower and wrapped myself in a towel. It was the housekeeping service with my laundry and dry cleaning. This is simply awful. They could have easily called or slipped a note under the door. It is simply poor service. I am disappointed in this lovely hotel. Finally, the hotel rents itself out for special events. The musicians practicing the day before the event are easily heard in the room along with the event, of course. It is impossible to have a quiet relaxing evening in the room.

Plussat: Large and sophisticated room facilities was the most impressive in Almaty

Miinukset: There was not good viewing on the 3rd floor. However it was not a big matter compare with other excellent points

Plussat: Great location, very helpful staff..and spotless.

Miinukset: No tea or coffee maker in the rooms.

Plussat: Very good location, and the most friendly staff

Plussat: Our room was comfortable and clean. The view was nice from the room and from the roodtop restaurant also. The breakfast is varied.

Miinukset: Some front desk staff members were always texting or playing on their mobile phones, in front of the guests, this is not professional. Also, my partner asked for a shaver at the front desk, they promised to send it up to our room. After 30 minutes he phoned from the room and asked if they forgot the shaver. The receptionist said that his colleague would bring it to the room in 10 minutes. We never got it. The breakfast staff does not speak English. I asked for an omlette but I got a fried egg. :(

Plussat: Very good breakfast. Good location. Nice and friendly staff.

Plussat: Great location, wonderful breakfast selection, we had a great view from our room.

Miinukset: Room could use a little updating.

Plussat: View & large room. Friendly helpful staff.

Miinukset: Tiny bathroom.

Plussat: Location is good

Miinukset: It all looks nice on the outside, but quite frankly, it's not. Worn out rooms with noise from the streets and the other rooms.

Plussat: The had a piano downstairs and an excellent sauna

Plussat: Upgraded to a two-room suite on the 23rd floor ... stunning! Faded grandeur worth the stay; excellent breakfast, fast wifi, and convenient location.

Plussat: Reception staff were great, especially Ariel - probably one of the best in my life experience of staying in many hotels around the world. She should be management (she could be already) or she should travel the world training hotel staff. That’s how good she is right down to the smallest of details.

Miinukset: Nothing, great place

Plussat: Location was key when selecting this hotel.

Miinukset: Really old soviet style hotel that was mediocrely updated. Says it is a 4 star hotel but I’ve stayed in 2-3 star hotels that were much better quality.

Plussat: The location of the hotel is great. I loved that the carpet in the lift reminded guests of what day of the week it was. The room was big and even had a balcony. The staff were very nice and helpful and always smiled when I walked into the lobby. The breakfast was quite basic, but sufficient.

Miinukset: The WiFi did not work consistently and didn't work in parts of the room.

Plussat: near to our Almaty head office

Plussat: Everything is fine including tasty breakfast! ))

Miinukset: Pillow it's too high and not comfatable.

Plussat: Pros: Friendly and polite personnel, clean and comfortable rooms, great breakfast. Cons: Very bad internet connection

Miinukset: Internet connection needs to be improved

Plussat: Very nice place, clean and the staff was very friendly and helpful

Miinukset: WiFi

Plussat: Good Hotel

Miinukset: Early Breakfast served in room needs improvement

Plussat: Great location near city centre everything in a 15 minutes walk.

Miinukset: Nil

Plussat: Hotel is located on the road to the Medeo. Sight view is very good, however keep in mind that location is in mountains. Good pool and sauna at the ground floor. Nice personnel. Dinner was tasty.

Miinukset: Check out may take some time because they need to check minibar. It might be better to put to minibar free water only or keep it empty, as an option. Restaurant is tasty but expensive.

Plussat: Staff Rooms and balcony with view SPA was clean

Miinukset: Nulla

Plussat: Swimming pool

Miinukset: food from restaraunt, breakfast

Plussat: Check in was very quick even so we only arrived at 3:00am. Rooms were ok and breakfast was not spectacular but it had something for everyone. The location is convenient if you go to Almaty for skiing. If you go there to see Almaty and the surrounding attractions then you are better off taking a Hotel in the city. Pool and Spa are nice and the massages are really good.

Miinukset: I was charged for a Superior Room but was then put in a Deluxe room which cost much less.

Plussat: Great view and location. Friendly and helpful staff, particularly for this part of the world. Free SPA for Guests. Liked the design of the interior.

Miinukset: The bathroom in room 406 stank of sewage, so had to keep the door closed at all times. Didn't complain as we were staying only a few nights and didn't want the hassle of changing rooms. Breakfast is minimalistic.

Plussat: Stunning view, quite good breakfast, and of course this fresh air from mountains )))

Plussat: Location great.

Miinukset: It’s not sweet room.

Plussat: All good. Facilities, room, breakfast and location close to mountains. Also, price is reasonable.

Miinukset: Spa procedures to be booked 1-2 weeks beforehand.

Plussat: Room is nice with balcony , the spa is very good and above my expectation

Plussat: The staff was very nice and helpful. The rooms are big and the SPA is pleasant. The gym is decent. I imagine it is a nice place in the summer when you can be on the terrasse at the top floor and go for hikes in the area.

Miinukset: We didn't know that the hotel was doing work on the property and that there were no services offered at the SPA (massages, treatments...etc), which was the reason why we booked at this hotel. The SPA is very dark.

Plussat: Great location. Breakfast is good and the swimming pool and gym is good.

Plussat: Beds really comfy - firm but not too hard. Night stands for both beds with more than enough lighting. Even had a couple of English-language channels on the TV!

Miinukset: Should be handle in the bath tub to help support and/or pull one’s body up. Tub is tall, slippery and narrow so a handle would provide more safety.

Plussat: Good quiet location near sights and close to Mega shopping mall and walking street shops and restaurants. Nice pool and gym and great breakfast.

Plussat: Mountain view from the room.Great service of the staff!

Miinukset: Restaurant is not air-conditioned.

Plussat: Staff were great

Miinukset: Food could have been a bit better

Plussat: Good

Miinukset: Staff not good enough

Plussat: Great breakfast. At full capacity of hotel (as it seemed to be while I was there), it can be a little crowded, especially at the coffee machine unless you go early.

Miinukset: WIFI was a little sporadic.

Plussat: You can ask anything, be sure, they will help ( bring kettle, bathrobe in the room)

Miinukset: Breakfast become worse then before (no yogurts, no big variety) Long waiting in restaurant in the evening Asked two times two different receptionist to send docs, nothing was sent

Plussat: everything, particularly the view of tien shan mountains covered n snow (get floor 6 or higher). Staff very helpful and honest. Nice swimming pool as well.

Miinukset: Maybe breakfast, but was busy and occasionally ran out of things. Room service though was quick and very tasty - to consume on your balcony looking out on the mountains!

Plussat: I am very happy with your hotel and I'm glad to have a stay with you. The staff is very polite and attentive, the breakfast is very tasty , the same can be said about the dinner. I am very pleased with the Hotel Shera Inna. Thank you very much for such a warm meeting.)

Plussat: The view on the mountains from the window. Lights.

Miinukset: The showeroom could be made better in the standard room for two people. It was quite moistures and the floor was cold. The fence in the shower room could be prolonged, otherwise the water might get to the door. In room 912 the shower rooms cold-hot water switch made sounds, because of the pressure. Shower room could contain more hangers, otherwise nowhere to hang personal clothes. The room was lacking iron.

Plussat: Comfortable and clean

Miinukset: Not close to best restaurant options

Plussat: a view!

Miinukset: WI-FI does't work! room keys doesn't work during all the stay.

Miinukset: The taxi driver demanding KZT$36000 from the airport ??

Plussat: Room was very comfortable and clean Wifi was okay

Miinukset: Breakfast could be better Location was not perfect as I expected

Plussat: The view from windows was so beautiful! The hotel was calming

Plussat: Good location, in the business part of the city. Good for business trips, no for tourism.

Miinukset: Awfull smell in the bathroom, empty minibar, the necessity to call for personnel accomponied with always busy line.

Plussat: beautiful rooms, big, spacious, nice furniture etc

Miinukset: nothing