Almaty hotellia

Plussat: Cozy hotel in good location. Cute staff. Very professional.

Plussat: They offered breakfast from the cafe shop down stairs.

Miinukset: Stayed there 4 nights, room has been cancelled only once.

Plussat: All in all a great stay with D'rami! The staff was nice and helpful, we booked transfer from the airport and got picked up by the nicest driver, we could relax at the hotel before our room was ready, the location was great, it was clean - we will be coming back the next time were in Almaty!

Plussat: Great location, comfortable and stylish rooms, staff were very friendly and mostly spoke excellent English. Would highly recommend this hotel!

Miinukset: Nothing

Plussat: Clean, great friendly and helpful staff, wonderful location, nice atmosphere.

Plussat: convinient location. Clean.

Miinukset: Itd be great if we have some amenities like shampoo or shower gel.

Plussat: The location was fantastic. A very comfortable hotel.

Plussat: The receptionist was extremely friendly and helpful, she really went out of her way to make our stay comfortable.

Miinukset: Nil

Plussat: I had a comfortable room in this small, but outstanding hotel. It was an excellent location. There was a grocery market at the corner, a sidewalk cafe for breakfast below, and many other restaurants close by. The main pedestrian street was just a short walk away. Most importantly, the staff is so welcoming and helpful.

Plussat: Excellent staff, brilliant location, comfortable room.

Plussat: Very clean. Nice and helpful staff.

Plussat: Generally I like this hotel. I liked location

Miinukset: I saw that bed and a bathroom wasn’t so clean. Then I arrived at the hotel a couple of hours earlier. But I couldn’t get room because stuff demanded to pay an additional 50% of the cost.

Plussat: Our stay there was perfect. Delicious breakfast, nice rooms, professional staff.

Miinukset: The only bad thing there was they stressed their wellness and swimming pool facilities. Without letting us know before on booking.com, we found out soon that swimming pool was out of order. They offered a voucher to a wellness center nearby.

Plussat: pool, sauna

Miinukset: Elevator was very inconvenient

Plussat: The best thing about the hotel was how attentative and helpful the staff were, I couldnt emphasize how nice, friendly, and helpful. They would talk to you genuinely and do everything they could to make your stay better. They arranged a tour of Big Almaty Lake with a great tour guide (Gulnar) and driver (Sattam) whom were beyond exceptional in the tour. Highly recommended, plus the food in the hotel is great.

Plussat: Nice and polite staff. Good location.

Plussat: Good location, clean room and comfortable bed, excellent staff.

Plussat: It has a beautiful view from the room we got. The bathroom floor was heated. The room was very comfortable

Plussat: I loved the view from the room. The members of the staff were very friendly and helpful.

Miinukset: Everything was great.

Plussat: Polite, attentive staff. Decor. Rainforest bedroom shower. Swimming pool. Changing rooms. Gym had excellent up-to-date maintained equipment and additional features. Luxury robes and toiletries.

Miinukset: There were coffee cup marks on the bedside tables in the bedroom. The smoke detector in the room was still taped up (I am a safety advisor)! I was sure something was constantly beeping in the room or nearby.

Plussat: Everything was perfect.

Miinukset: Breakfast

Plussat: Wimming pool. Breakfast

Miinukset: Nothing

Plussat: Staff friendly and courteous Gym and pool wonderful Setting great

Miinukset: Not much out of place!

Plussat: I love it. I will stay next time.

Plussat: location

Miinukset: the services were really bad not up to standards at all.. very disappointing

Plussat: nice rooms. great location

Miinukset: n.a

Plussat: I am glad that hotel staff extended our checkout, for all of our rooms.

Miinukset: Prices at lobby Bear 10usd

Plussat: Great hotel facility

Plussat: Staff were amazing Ambiance was amazing, very high level facilities

Miinukset: Concierge was not helpful enough especially while you needed to take an immediate taxi

Plussat: Great staff, beautiful lounge and bar, early breakfast from 3:00am. The room was well equipped. Excellent transfer service at a reasonable price. As a genius member I got a room upgrade and free cocktail. Awesome view from the room on the mountains.

Miinukset: The bathroom was not the cleanest and a bit outdated. A bit noisy AC.

Plussat: The location of the hotel was very close to the main attractions. The room was spacious and very clean and the staffs were very kind.

Plussat: Good breakfast, quiet room, very very spacy, good kitchen and large refrigerator, clean, elevator, excellent location, good WiFi.

Miinukset: Wheelchair ramp at the entrance has very high slope, it was very hard for us with a stroller. The Turkish bath pool was not clean. Some towels were torn.

Plussat: The staff spoke English and helped me organise a SIM card.

Plussat: 24 hour reception, reasonable prices, clean, helpful staff

Plussat: This was a huge apartment which was very clean. There was separate air con for the bedroom and sitting room. There was a large selection of healthy options at breakfast. The apartment had a kitchenette and large fridge which had a mini bar.

Plussat: The staff and the location

Miinukset: The Wifi, couldnt be worse

Plussat: Clean place with nice facilities and great breakfast.

Plussat: The facilities are good.

Miinukset: The Hotel manager should have informed us earlier if they think there is no need for us to do the police registration. As per our understanding, we need to make police registration if we stay in Almaty for more than 5 days, and there were a few email confirmation between the hotel and us upon our arrival. Finally, with the help of the tour guide , we made the registration online.

Plussat: Good location

Miinukset: Poor eating area using lounge chairs at wrong height to tables making it most difficult to use comfortably.

Plussat: Great location, friendly staff who allowed flexible check in and check out times. Apartment was large and clean. Not much to dislike.

Miinukset: Slight gripe that the pool was far less appealing than expected according to photos/description as it is tiny. However, I would definitely stay again.

Plussat: Huge room and bathroom, comfortable bed

Miinukset: Two power sockets in the room, hangers difficult to use

Plussat: Fresh air, nice and polite staff

Miinukset: noisy .. you can hear the sounds and scream at night

Plussat: Interiors

Miinukset: Breakfast, Service, Reseption

Plussat: The hotel is very beautiful

Miinukset: The staff was not friendly at all

Plussat: The location was good, room huge stuff friendly

Miinukset: The tween beds are small in size

Plussat: Very spacious room with balcony. The breakfast is good and the staff is very friendly and helpful. Very nice location to acess to the ski station

Plussat: Everything

Miinukset: nothing

Plussat: Everything else was just perfect.

Miinukset: Breakfast menu was limited for such class hotel

Plussat: Employees professionalism, room, view...

Miinukset: Breakfast wasn't as it should be in 5 stars hotel

Plussat: very tasty breakfast, clean and modern room, vell equipped fintess area and SPA with full wall windows and great views

Miinukset: SPA working ours only from 8 to 21.30, its hard to combine with working day if you have business trip

Plussat: The staff arranged taxi to Museum & then pickup from there at a set time as taxis are doggy in Almaty. Nice dinner in hotel restaurant. Excellent location only 2 blocks from Arabat pedestrian shopping & restaurant street.

Miinukset: Everything was just right, no recommended improvements

Plussat: No swimming pool otherwise 100

Miinukset: Swimming pool

Plussat: Great Location

Miinukset: few talk english

Miinukset: We used the hotel restaurant and bar facilities several times and faced very slow and forgetful staff. They also mixed up the drinks order at lunch. It is not normal that you need to wait at least 15 min even for a coffee and remind them that you are there. The hotel should really look into the improvement on that point as it is very striking.

Miinukset: Reseption operations was late. Despite of having booking.com confirmation for final payment they told me to pay more. That after i proov that i dont need to pay anything extra to them, they charge me for early entrance which was not subject for discussion in begining.

Plussat: Good regular buffet

Miinukset: Poor breakfast box go

Plussat: New modern, comfortable hotel, everything was perfect, especially the sleep quality. Amazing spa. Blackout curtains, feather pillows all available. Excellent location.

Plussat: We really enjoyed our stay at the Mercure. The hotel is pretty new, the rooms are spacious and nicely decorated and the (free) spa is amazing. Would definitely stay here again.

Miinukset: This is a minor detail but for some reason the spa staff kept opening the windows and turned off the air condition in the gym. This might be a good way to cool down the room during the autumn, but when it’s 40 degrees outside the gym becomes unbearably hot.

Plussat: Great location. Close to shops and large supermarket.

Miinukset: Jacuzzi was not open. When I asked for a taxi to be called, a hotel transfer was instead provided and the cost was 4 times the cost of a taxi.

Plussat: Everything excellent, services, breakfast, cleaness, comfort and location

Miinukset: just smile a little bit more in the reception ;)

Plussat: Great hotel for business trip staying

Plussat: Perfect location. Very quiet.

Miinukset: washbasin is not convenient. mixers need to be changed

Plussat: Very comfortable, clean, good location and quite place. Friendly stuff. Will fit for all business trips and family vacation. Very friendly staff!!!

Plussat: Very good location. You can find many good restaurants in the area. Rooms are clean and pleasant to be in. The hotel has a european touch to it. Very good value for money.

Plussat: Nice unusual design of the room, furniture is white, comfortable big table and wardrobe. The bed was very comfortable too.

Miinukset: Even though the design of the room and bathroom/toilet is nice and unusual I would prefer to have a standard bathroom. The one there in hotel was leaking and the water went to the room which was ridiculous. Curtains were with holes...

Plussat: Staff,cleanliness,location,quiteness,room numbers on the carpets of the room entrance, printer in the room, variety of amenities, quick response of technical problems

Miinukset: Concept of toilet and shower being in seperate cubicles is not functional. Besides, wash basin was in the room not in the toilet and illumination of mirror was not sufficient for make up and shaving. Carpets on the guest floor to be renewed

Plussat: Great breakfast, comfortable bed.

Miinukset: The bathroom and the shower set up is very weird.

Plussat: nice location

Miinukset: the room was not very clean and the breakfast could be better. all in all, the room needs some renovation

Plussat: Family reason

Miinukset: Staff very kind

Plussat: Very helpful ladies at reception Very clean room Goo breakfast

Miinukset: location is not central, you have to take a taxi everytime you come back to the hotel

Plussat: The mattress was firm and the bedsheets crisp , with a real feather duvet and blackout curtains so I slept really well.

Miinukset: Breakfast options lacked fresh fruit and natural plain yoghurt or kefir. Dining room in the basement with no natural light

Plussat: The staff were very professional, helpful and friendly, the place was immaculately clean, the room was a great size, very comfortable and quiet. I really appreciated the free airport shuttle, that really was great after 24hrs of travelling! There is a bank/cash machine and supermarket nearby if you need cash.

Plussat: clously to Railway Station. Room clean ,lift working !! not working evry.

Miinukset: Area around the hotel not intresing.

Plussat: Nice, clean, comfortable. Excellent free shuttle service. Great location for airport or Almaty 1 station. Friendly staff.

Miinukset: N/A

Plussat: The hotel is quite close to the airport and the hotel offers a free pick-out and drop-off so is great as a stop over hotel. Next to the hotel is a small shopping centre with a good sized supermarket. Breakfast is pretty good too.

Miinukset: Nothing. The hotel met my expectations.

Plussat: All ok, except staff

Miinukset: They never sent the invoice when I requested it

Plussat: Staff was very friendly and extremely helpful. Breakfast was good. We chose the location because it was close to the airport, and included a free shuttle.

Miinukset: The only downside is the distance from stuff other than the airport; note that it is a long way from the center of the city.

Plussat: Excellent hotel, very comfortable, clean, friendly staff, wonderful bed

Miinukset: A bit far from the centre, not much around

Plussat: Staff incredible. Great price

Miinukset: Some smoke smell on sheets

Plussat: The location of the hotel is great. I loved that the carpet in the lift reminded guests of what day of the week it was. The room was big and even had a balcony. The staff were very nice and helpful and always smiled when I walked into the lobby. The breakfast was quite basic, but sufficient.

Miinukset: The WiFi did not work consistently and didn't work in parts of the room.

Plussat: near to our Almaty head office

Plussat: Everything is fine including tasty breakfast! ))

Miinukset: Pillow it's too high and not comfatable.

Plussat: Pros: Friendly and polite personnel, clean and comfortable rooms, great breakfast. Cons: Very bad internet connection

Miinukset: Internet connection needs to be improved

Plussat: Staff support

Miinukset: My room was not a smoking room, and I had a lot of inconvenience due to that. The staff didn't know much about muslim food. There were no prayer mats for muslims.

Plussat: Comfortable hotel with reasonable price.

Miinukset: Breakfast doesn’t have many choices

Plussat: A perfect hotel in the centre of Almaty. Although the hotel is old and dated, the service, staff and facilities were all very good. I extended my stay more than once, it was like a home away from home. The cheap online rates make this fine place a bargain.

Plussat: i liked the infrastructure of the building, and small balcons in rooms, thats all i liked about this hotel

Miinukset: the hotel did not meet my expectations. this is 5 star hotel but comfort and room facilities are like 2 stars hotel. no kettles, tea or coffees in the rooms. the building is from soviet period ))) old corridors, elevators and everything at all.

Plussat: High service quality, good wi-if, nice lobby

Miinukset: Everything was very good, incl the breakfast

Plussat: good

Miinukset: all was ok for me

Plussat: 1. The reception girls are quite good, and they know the good restaurants nearby well. 2. From the room, we can see the mountains covered by snow.

Miinukset: 1. The breakfast is full of sugar, while lack of vegetables.... 2. The cleaners can't speak basic English, too difficult for communication.... They forgot to change the used soaps.... 3. The elevators are too old, and the closing button of one elevator is useless, but nobody notices that... 4. The equipment is too old to be used, water leaking kettle, broken hair dryer, bad drain of bath....

Plussat: Staff is extremely friendly and helpful, very much appreciated. Breakfast is fine. Stunning views of the mountains!

Miinukset: Some carpets in the corridors might need improvement.

Plussat: Location is very good, as you can walk to the metro station in 5 minutes. There is also the busstop for the tourist bus (100% electric) that leaves at 9 in the morning and 2 in the afternoon. There is a small supermarket across the road. Very helpful staff at the reception, a lady called Madina gave me good advice. Transport service works very well.

Miinukset: One lift stopped intermittendly on its way up. It should have been put out of service immediately as guests might not feel very comfortable with this.

Plussat: The room was big and spacious.

Miinukset: The hotel smelt like smoke. Breakfast was poor and there is no real lobby to meet business people. Expected a better business hotel than this for the price paid.

Plussat: The room was spacious, with a modern-looking bathroom

Miinukset: The air-conditioning was blowing straight on the bed; the bed itself was really hard. The breakfast could have a better choice.

Plussat: I liked the front desk staff

Miinukset: The breakfast was bland

Plussat: Location, service and people were pretty good.

Miinukset: WiFi was unusable, connected but no data at all. Room service only left 2 bottles of water if they remembered and the room was very dry.

Plussat: The catering people in the breakfast room started earlier than normal on a Sunday, so that I could have a breakfast before going for an early flight. Excellent customer service. My room had a balcony with views of the city and mountains, which was a bonus.

Miinukset: I couldn't work out how to use the air conditioning in my room. The safe in my room was locked and a release code was not provided. A kettle & tea bags were provided, would be nice to have coffee.

Plussat: Very good location, near to main street where restaurants and cafe’s are very close. Staff, very cheerful and willing to assist.

Miinukset: The bed could be improved

Plussat: Everything was great.

Plussat: I liked that there was a tasty chinese restaurant underneath the hotel. Also that the staff prolonged the breakfast for me when I arrived late while they had some another program there already. At least one person in the staff always spoke enough Enligh. When I arrived- trezor and TV weren't working and there was no remote from AirConditioning - but they fixed it all very quickly.

Miinukset: Very hard bed - I checked with the staff if it is possible to change the room - that was possible, but in the other - upgraded one, on another floor, I found the same type of bed - it's like from wood, very uncomfortable to sleep on. So in the end I didn't change.

Plussat: Convenient, central location near metro station, English speaking, friendly and helpful front desk staff. Room was well maintained and comfortable.

Miinukset: Breakfast is OK but not exceptional.

Plussat: All staffs were very friendly and helpful.

Miinukset: Missed the coffee from the room.

Plussat: Room Size. Location

Miinukset: Gym is fack,it is a very small room with 3 basic devices outside the hotel.. Food is not fresh at all and some is not suitable to human.

Plussat: They ran out of non smoking rooms and were willing to upgrade me on request. The spa staff were friendly and also helpfully allowed me to use the shower after I checked out and was waiting for my midnight flight.

Plussat: Facilitators were comfortable though the bathtub tub tape was a bit faulty.

Miinukset: Facilitators were comfortable though the bathtub tub tape was a bit faulty.

Plussat: Rooms Breakfast Spa Staff Location All great....

Miinukset: Great hotel.... Everything was perfect...

Plussat: Great location, thoughtful and helpful staff, reasonable prices

Plussat: Great location. Wonderful staff. Great facility. Comfortable room and a great sauna and massage center.

Plussat: Grand Tien Shan is a great hotel, in a fantastic location. Rooms are large and comfy, aircon works like a charm. It's my third stay and it's always nice.

Miinukset: I think some elements of the furnishing, especially bathrooms, could do with a freshening up.

Plussat: The breakfast, room and the facilities, especially the spa!

Miinukset: Nothing!

Plussat: It is difficult to single out one thing, everything was at the highest level. Thanks again!

Miinukset: I didn't see this at all! Goodfellas the personnel!

Plussat: Breakfast a bit poor.

Miinukset: Airport pick up was badly organized but did not charge the cost of it.

Miinukset: The desk staff came to an agreement with taxi driver to over charge fee to airport If you are given a price and agree it then this should change, ours increased 50% during the journey, after we were told price by desk staff, they refused to give us this in writing, which indicates to me they knew the price would change As we were overcharged from the airport also, the whole experience leaves a bad taste

Plussat: We really enjoyed our stay here even though it was only one night. Staff member on reception was extremely helpful towards us, booking our early morning taxi to the airport and arranging a lunch box for us. Free airport pick up a bonus too. The rooms are spacious and very quiet and comfortable. We had lunch and dinner at the adjoining restaurant too and were very satisfied with the quality and price.

Miinukset: The pool and proximity to airport were the main reasons we stayed here, however the pool gets extremely congested and personal space can become an issue!

Plussat: The restaurant food was very delicious. The staff were very friendly and welcoming. Rooms were clean and tidy.

Plussat: The staff were friendly and the food was delicious.

Plussat: The decor

Miinukset: The room was too hot. Winter heating was working overtime. But the extra air conditioner helped compensate.

Plussat: The decor of the hotel was cozy and warm. My family liked the wood furniture which made this hotel unique from others. The check in and checkout was quick by friendly staff. Breakfast was delicious. And the hotel didn't charge us extra for my children, which we were very grateful for. We also liked the slippers in the room.

Miinukset: Pillows were flat and one was lumpy. The shower door wouldn't close tight and the water sprayed out. The floor and furniture were dusty. Some light bulbs did not work.

Plussat: The Manager and staff were awesome. The amenities were wonderful and if I ever go back to Almaty, I would definitely stay there.

Miinukset: Communication was a little difficult but with the use of a translation app we got by.

Plussat: I liked that it was quiet, and I was not bothered by anyone

Plussat: Very helpful receptionist towards all our needs Breakfast ready as snack box for early departure Free and fast transfer to the airport Close shop and market

Miinukset: Little smell in the room in the hot day we stayed which was easily vented out

Plussat: Clean room and friendly staff

Miinukset: Didn’t expect that room will be that dirty, after I have mentioned them, they send housekeepers to clean the room

Plussat: Great room with a large bathroom. Excellent breakfast with lots to choose from. The best was the staff in the reception. We arrived early and got the room and breakfast also. Very appreciated.

Plussat: The hotel is very nicely renovated and the rooms were both comfortable and clean. Good mattresses, very big bathrooms and quiet rooms. Breakfast was excellent (especially by Kazakh/Central Asia hotel standards), enjoyed particularly the freshly made omelettes. The spa section (sauna, pool etc) is nice, though the hot tub and saunas are gender segregated which was a bit of a bummer 'cause my husband and I would have wanted to enjoy the spa experience together. The location is stellar and I think overall this is one of the nicest hotels I have stayed in Kazakhstan.

Miinukset: The shower did not drain super well because how the drainage system is built, but this really was not that big of an issue.

Plussat: Location was very convenient. Breakfast was very poor

Miinukset: The hotel looked empty and not well taken care of

Plussat: The location is perfect the staff are very friendly and helpful.

Miinukset: The rooms are very basic with old furniture. We had a major problem with AC although they changed our room but still the problem was there.

Plussat: Good Location, Silent Hotel. Rooms are larger than average. Bathrooms are really nice for a standard room including both shover and bathtub.

Miinukset: Insulation of the windows are really weak when you open the curtains rooms get really cold.

Plussat: Very nice breakfast and nice gym facilities, nice architecture. Nice fruit gesture.

Miinukset: First room I was offered the air conditioning was broken. The technicians then tried to repair it but the unit was broken. I was then moved across the hallway to another room. This unit was also broken and was permanently stuck at 26-27C and the temperature only went down by 1 degree C overnight. It was not a restful sleep. After a business meeting the next day I was offered another room. This room was said to have a working a/c. I prefer to sleep and work in a cooler environment. Unfortunately, this room, no matter what temperature I selected on the thermostat never went below 24C. I was quite surprised for a 5* hotel that I had no control of how cool I could make the room. When I did work on my laptop before check out, I did so shirtless. It was the only way I could stay cool. This is not acceptable for a hotel that states it is 5*. In an unrelated incident, I sent laundry and dry cleaning out upon arrival. The following morning, I was taking a shower and had the "Do not disturb" sign on. I heard repeated knocking at the door. I left the shower and wrapped myself in a towel. It was the housekeeping service with my laundry and dry cleaning. This is simply awful. They could have easily called or slipped a note under the door. It is simply poor service. I am disappointed in this lovely hotel. Finally, the hotel rents itself out for special events. The musicians practicing the day before the event are easily heard in the room along with the event, of course. It is impossible to have a quiet relaxing evening in the room.

Plussat: any question was answered immediately, excellent service and advice

Miinukset: cashmachine was empty...

Plussat: Great location, very helpful staff..and spotless.

Miinukset: No tea or coffee maker in the rooms.

Plussat: Good value for money. Nearby a lot of cafes and restaurants

Plussat: Until I start staying at this Hotel I have observed the worm and close care of the reception, I suggest to everyone visiting Kazakhstan should plan to stay at this hotel if they wish to feel at home especially for Turkish people having felt the breakfast as home. Thanks to all the staff see you next time

Plussat: A big hotel that is situated close to the funicular towards Kok-Tobe. Great location for exploring the city, even though it's not in the middle of the city center.

Plussat: Too many wasps, however, generally the selection was fine.

Miinukset: Less wasps, and fresher pancakes. They should be made on demand.

Plussat: Excellent location, very helpful staff, great facilities

Plussat: Outdoor terrace for breakfast was nice.

Miinukset: Terrible electrical switch problems in the room caused the a/c to turn off when the light switch was turned off. I had to move to another room at 2:15AM. Hotel should verify accommodations are functioning before a guest checks in. Simply awful. Hotel also wasn't sure I paid or not until they found the receipt.

Plussat: Kind front desk staff and location of the hotel is perfect.

Miinukset: Restaurants serve need improvement. Management is not taking actions against prostitutes which is disturbing in the hotel lobby and floors. Some important papers lost from the room. Seemed like place is not so safe.

Plussat: Really nice hotel. Staff helpful. Amazing views from the bar. Excellent breakfast.

Plussat: The breakfast buffet was great, with fresh fruits, juice, coffee, breads, cheese. The Staff were friendly and provided us a kindly help. The receptionist noticed some price problems when I check in, she solved it and helped me saved a little money.

Miinukset: ROOM SPACE, Other than that I would repeat staying again

Plussat: Great and polite service

Miinukset: Air condition in room 308 didn't work good. I asked to fix it. They tried twice to fix it with no success. Also, mattresses were too solid.

Miinukset: Unexpected extra room charge. Unprofessional handling.

Plussat: The room was spacious

Miinukset: The AC was not cooling enough and they try to fix it but they couldn’t

Plussat: First time in this country and was happy to have the comforts of home.

Miinukset: Not really close to anything

Plussat: nothing

Miinukset: i booked a suit , the building old, the view is blocked with mat glasses, air condition not cooling, towels are gray , shampoo and body wash good for horse wash :) and for a double room one shampoo and one body wash, this hotel is very old, i ask for management but no one appear, i been at breakfast hall 5 minute before the end timing but there is nothing to eating already they started to collect breakfast, how ever i back to my room without breakfast and ask for a tea at list but the answer also so studied like other issues in this hotel, sorry breakfast tie till 10;30, and no one care, this is most worse hotel in wyndham group after tashkent one. i don't suggest any one to stay in this hotel even for free.

Plussat: Very friendly and helpful staff members, in particular Aman, Bourjan and Sultan

Plussat: Polite staff, clean and spacious room.

Miinukset: Selection of tv channels is limited and quality of signal is not always good. Refrigerator was empty.

Plussat: Quite friendly staff

Miinukset: Cost of buffet it was expensive

Plussat: We have been staying at different hotels in Almaty for a month while we await the arrival of our motorcycle from India. This has been one of the best stays with a very comfy bed and a nice suite. Despite staying a few days the breakfast menu varied every day, unlike other hotels we have stayed in. Lots of choice too. The pool was nice too.

Plussat: It was nice to have a suite with the extra space and a sofa. A good choice at breakfast with nice coffee. Good wifi reception. Handy fuel station/car wash next door.

Plussat: The location is very goood. Close to the city center. My room was very quiet. Breakfast is great. All staff was very friendly and helpful. Especially people from the reception were very helpful. Sahinur, Ayazhan and Leila were outstanding.

Miinukset: There is nothing I can complain about.

Plussat: I stayed at this hotel on my first couple of days in Kazakhstan. The experience overall was fantastic. The staff gave a very warm welcome upon my arrival. As I was about to pay for my accommodation, I realized that I had left my debit card at the airport! The staff were incredibly helpful. First off, they let me pay for the first night while they helped me find my card. They called the airport, and even the bank of the ATM that I used at the airport. Ultimately all of this ended with me finding my card again! I'm really grateful for their generosity and help, as it wasn't entirely necessary for them to go above and beyond, but they did. The names of this staff was Gulia, Assel, Nastya and Irina. They are the best! The following day Leila was working at the reception. I had difficulty setting up the Kazakhstan sim card I had bought, and again she went out of her way to help in that process and even called the service provider to see if everything was installed correctly. Anastasia was another employee that was super helpful. She helped a lot with the additional payments that I owed after finding my card and with all sorts of other general information. Overall the staff was excellent here, very helpful and friendly. The room was great. The bed was very comfortable. Additionally I enjoyed the complimentary breakfast every morning which was a delicious mix of Russian and Kazakh cuisine.

Miinukset: I can't think of too much to complain about during my stay here. The only thing I can think of in my room was that there was a little problem with the shower head and needed some tweaking to get it to work properly. Other than that, everything was great.

Plussat: Cleanliness

Miinukset: Restaurant is too small we had to seat with strangers. Old fashioned style. Too noisy ac and fridge. No view at all.

Plussat: Anastasia and Sakhinur were pleasant and executive. All staff is helpful as well !

Miinukset: Restaurant

Plussat: Evrything was excellent, the best hotel in town for the value and quality.

Plussat: I found reception staff really helpful. All of them, including Asel, Culio, Beksat and Natasha (I hope I remember the names well) helped us a lot in getting our delayed baggage back and finding a car rental company. We do not speak much Russian and their help was crucial. Thanks again. Usually, we do not have so much trouble on our travels :)) Then, I appreciated the breakfast including naturally gluten free food (buckwheat, rice, eggs, tomatoes).

Miinukset: Overall, this hotel met my expectations. One thing that would help us would be an earlier check-in.

Plussat: The hotel have a good price equals the service which provides. They have agood staff in the reception they finished the rejestration papers in short time with agood smile. Other advantge is there is two supermarket near it. Also the hotel is the town center near the main road

Plussat: Room very nice, restaurant food great (room service cheap).Airport shuttle cheap and efficient.

Miinukset: Being kept waiting is normal when you book late, but a free coffee would be good and an hour to clean 2 rooms while you wait at reception is not great. Instant coffee for breakfast is not acceptable.

Plussat: The facilities at the hotel were good and it was in a central location.

Miinukset: The breakfast was average (but this is normal for a Westerner in central Asian hotels), the bread was becoming stale. The thing that we are most disappointed about our stay is that the service we received at reception (especially from the afternoon/evening staff) was VERY bad, to the point that I got so frustrated I had to just go to my room. We had lost luggage from the airport that was four days late and needed to be delivered to us and we needed help recontacting the airport lost and found as the person we called couldn't speak English. The two receptionists were almost useless, their English was very basic and they were not understanding the situation. They asked a whole lot of unnecessary questions, and after calling, ended up calling the possible number for our old hotel, and basically did a worse job of it than we had already tried ourselves. They then said that we should pay them to shuttle us to the airport and pick it up. We waited until the next day when contacted the airport ourselves and got the luggage delivered that afternoon.

Plussat: Clean, good location, good staff and good breakfast. Good cost efficiency.

Plussat: Great rooms

Plussat: Staff Rooms and balcony with view SPA was clean

Miinukset: Nulla

Plussat: Swimming pool

Miinukset: food from restaraunt, breakfast

Plussat: Check in was very quick even so we only arrived at 3:00am. Rooms were ok and breakfast was not spectacular but it had something for everyone. The location is convenient if you go to Almaty for skiing. If you go there to see Almaty and the surrounding attractions then you are better off taking a Hotel in the city. Pool and Spa are nice and the massages are really good.

Miinukset: I was charged for a Superior Room but was then put in a Deluxe room which cost much less.

Plussat: Great view and location. Friendly and helpful staff, particularly for this part of the world. Free SPA for Guests. Liked the design of the interior.

Miinukset: The bathroom in room 406 stank of sewage, so had to keep the door closed at all times. Didn't complain as we were staying only a few nights and didn't want the hassle of changing rooms. Breakfast is minimalistic.

Plussat: Stunning view, quite good breakfast, and of course this fresh air from mountains )))

Plussat: Location great.

Miinukset: It’s not sweet room.

Plussat: All good. Facilities, room, breakfast and location close to mountains. Also, price is reasonable.

Miinukset: Spa procedures to be booked 1-2 weeks beforehand.

Plussat: Room is nice with balcony , the spa is very good and above my expectation

Plussat: The staff was very nice and helpful. The rooms are big and the SPA is pleasant. The gym is decent. I imagine it is a nice place in the summer when you can be on the terrasse at the top floor and go for hikes in the area.

Miinukset: We didn't know that the hotel was doing work on the property and that there were no services offered at the SPA (massages, treatments...etc), which was the reason why we booked at this hotel. The SPA is very dark.

Plussat: Great location. Breakfast is good and the swimming pool and gym is good.

Plussat: Nothing

Miinukset: Rooms are extremely small. I had such in a 2stars hotel in Geneva. They charge for everything. When I arrived they informed me that in spite of my 3days booking they have a room only for one night. So, they were overbooked. Finally I paid for one night and changed the hotel to the better one, the chipper one and with much better facilities. This was - never again experience.

Plussat: Beds really comfy - firm but not too hard. Night stands for both beds with more than enough lighting. Even had a couple of English-language channels on the TV!

Miinukset: Should be handle in the bath tub to help support and/or pull one’s body up. Tub is tall, slippery and narrow so a handle would provide more safety.

Plussat: Mountain view from the room.Great service of the staff!

Miinukset: Restaurant is not air-conditioned.

Plussat: Large comfortable room. Quiet. Good breakfast choices.

Miinukset: Could use another coffee machine at breakfast. Only one small elevator.

Plussat: I liked the quietness of the hotel. The staff was very friendly and helpful. The room was well equipped and roomy - with a really comfortable bed. I liked the pool a lot - although small, when you are inside, it feels bigger then expected - it's possible to chill there for longer time. I liked that the hotel has got their own taxi, which is a bit pricier then Yandex, but more assuring that you get where you want to and when you want to. Staff speaks quite good english.

Miinukset: A bit poor choice of breakfast - if you stay more days, you will notice it doesn't change, also - it's only until 10 during work days. It was delicuos on the other side - can't really complain here. I had a bit problems with air conditioning - when I set up higher temperature, it got dusty in the room. When I kept it on default, it was fine, therefore I kept it this way and it was fine.

Plussat: Hotel is trying to become more modern, some aspects are a little dated. The new breakfast area was a huge improvement. Location is ok, though many things are still a bit of a walk.

Plussat: Great breakfast. At full capacity of hotel (as it seemed to be while I was there), it can be a little crowded, especially at the coffee machine unless you go early.

Miinukset: WIFI was a little sporadic.

Plussat: everything, particularly the view of tien shan mountains covered n snow (get floor 6 or higher). Staff very helpful and honest. Nice swimming pool as well.

Miinukset: Maybe breakfast, but was busy and occasionally ran out of things. Room service though was quick and very tasty - to consume on your balcony looking out on the mountains!

Plussat: I am very happy with your hotel and I'm glad to have a stay with you. The staff is very polite and attentive, the breakfast is very tasty , the same can be said about the dinner. I am very pleased with the Hotel Shera Inna. Thank you very much for such a warm meeting.)

Plussat: Ability of reception’ staff to solve problems. Thanks to Aibek!

Miinukset: Poor quality of coffee at breakfast

Plussat: Comfortable and clean

Miinukset: Not close to best restaurant options

Miinukset: The taxi driver demanding KZT$36000 from the airport ??

Plussat: Room was very comfortable and clean Wifi was okay

Miinukset: Breakfast could be better Location was not perfect as I expected

Plussat: a view!

Miinukset: WI-FI does't work! room keys doesn't work during all the stay.

Plussat: The view from windows was so beautiful! The hotel was calming

Plussat: Good location, in the business part of the city. Good for business trips, no for tourism.

Miinukset: Awfull smell in the bathroom, empty minibar, the necessity to call for personnel accomponied with always busy line.

Plussat: beautiful rooms, big, spacious, nice furniture etc

Miinukset: nothing