Almaty hotellia

Plussat: Extremely nice stuff. Saggi (girl on the reception) went above and beyond to help and make my stay as comfortable as possible. Very clean, excellent location. Highly recommend

Plussat: I actually stayed here for transit as my flight did a long transit in Almaty. Initially I did not expect anything, but the service was beyond my expectation. The staff are great, the rooms was clean, the location just a walk to many restaurants.

Miinukset: Nothing

Plussat: The room was great. Bed and pillows were comfortable. The hotel is well located. Staff were nice and helpful.

Plussat: Excellent location in the heart of the city, friendly and helpful reception staff and a good clean and spacious room. There isn't a restaurant, but there are several cafes that give excellent and inexpensive breakfasts within a 2 minute walk (e.g. Cafe Bon Bon).

Miinukset: Just a minor point: the bed sheets seemed too small for the beds and weren't fixed in place.

Plussat: super breakfast

Miinukset: can not open windows.....

Plussat: everything

Plussat: Excellent employees in all facilities (lobby bar, reception, wallets, restaurant, etc.) Very comfortable bed and pillows. quiet room.

Plussat: Everything Absolutely amazing

Miinukset: Nothing

Plussat: nice rooms. great location

Miinukset: n.a

Plussat: The lobby was beautiful with nice restaurant and the staff very friendly.

Miinukset: The room I stayed in was almost £200 euro per night and the furniture looked like it was from the 1980s Very old, very outdated and bad value for money. I will not stay again.

Plussat: Comfortable bed

Miinukset: The staff was not friendly. I thought l paid my nights already. They explained no, at any rate, so l paid them when checked in. At check out though, they asked me for my debit card again. I told the staff I already paid. He insisted he wanted to see my card again which didn't make one feel good! Other hotels wouldn't do that when you paid them in full and even got a receipt back. Not professional and waste of time. Also, the person who made our room took my daughter's pajamas' pant, likely by accident, but if we didn't ask, he may not have returned it. It just feel kind of strange!

Plussat: Fresh air, nice and polite staff

Plussat: Spa was good

Miinukset: 1. Personnel - somebody stole money from my bag. And hotel management didn’t do nothing. 2. Facility is very poor. The walls done from paper. You hear everything in neighboring rooms 3. Water supply system is very bad. You can’t get shower properly 4. Hotel management doesn’t respect guests

Plussat: I loved everything!!!!! Definitely felt royal!!!! Thank you!!!

Miinukset: Everything was perfect!

Plussat: Everything

Plussat: Friendly staff Decent sized room Decent facilities

Miinukset: Location was a bit away from the action it seemed

Plussat: Warm ambience temperature, good location for ski, ok room.

Miinukset: The juice & coffee at the breakfast was really bad quality. To call to the local land lines from room was super expensive & overpriced.

Miinukset: You know the warm water in bath is dirty, the cold water is clean. I think you need to fix warn one

Plussat: Location

Miinukset: The water boiler wasn't clean.

Plussat: Clean quiet near to the market

Miinukset: Good location

Plussat: Strategic location. Within the heart of the city.

Miinukset: None so far.

Plussat: Services ,Comfortable bed, big rooms near to Arabat street.

Miinukset: Nothing

Plussat: New, clean, comfortable hotel in the center. I had a Mountain View from 10th floor. Feel myself at Mercure level of comfort. Nice business lunch.

Miinukset: Breakfast is very poor. Coffee, bread/croissant, cheese, nuts, juice - all is low quality.

Plussat: location view service quality of the furniture

Miinukset: none

Plussat: - Location was okay. - Quiet hotel. - Staff were okay. - Got high level room so view was great.

Miinukset: - Have to call reception each time I want to change thermostat. - Heater water smelled terrible. - Location was pretty noise so couldn't leave window open.

Plussat: Everything was great!!!

Miinukset: Nothing!

Plussat: A really nice hotel, which is actually a building with multiple apartment-type rooms, with own bathroom, kitchen, living room, bedroom. The bedroom alone is very spacious, I would even say much bigger than an average room in a regular hotel. The breakfast was very nice, offers variety of food, although when you come half an hour before the end, there is not much left. The gym is nice, the pool is pretty cool too, there is private parking and a great restaurant. Great price-quality ratio.

Plussat: excellent services and facilities

Miinukset: nothing

Plussat: Excellent hotel for a family

Miinukset: There just isn’t anything bad to comment about. The breakfast pack could have been a little more tasty but still not bad

Plussat: This hotel is fantastic for people like me who doesn’t like the local food so you can cook.every thing else just perfect

Miinukset: I didn’t like the breakfast and it wasn’t big deal because I cooked for myself.

Plussat: Very nice staff, perfect location and close to everything, within main streets. Breakfast is fine, however there is a chance to miss some parts of it as they are not being renewed/refilled if you come after 9.30 a.m. Room A-6 was cold, heater was provided as temporary solution, but became a constant one (we stayed for 1 week). But since we were away for the whole day, it was fine to have a heater to warm up the living area.

Plussat: Very nice staff, perfect location and close to everything, within main streets. Breakfast is fine, however there is a chance to miss some parts of it as they are not being renewed/refilled if you come after 9.30 a.m.

Plussat: Perfect pickup service from airport, friendly staff, room comfort medium

Miinukset: Breakfast was very basic and bed very hard

Plussat: Very clean room, courteous staff, very comfortable, great location

Miinukset: All good

Plussat: Clean and comfortable

Plussat: The kindness of the staff and the willingness towards customer’s Confort.

Miinukset: All good!

Plussat: Excellent service!! They organized a transfer for me even if my flight was delayed several times and I eventually arrived late at night. On the next day they took me back to the airport at 5 am to take another flight, the driver was really kind! At the reception they asked which breakfast I wanted and they packed it so that I could bring it with me, and it was delicious! The room was very clean, with a very comfortable bed and super nice bathroom with all necessary toiletries. Attention to details (super nice slippers!), cordiality, the perfect stay close to the airport. I’d definitely recommend it!

Miinukset: Nothing, everything was excellent!

Plussat: Free airport shuttle service!

Miinukset: Nothing.

Plussat: Local, Western and other specialities of breakfast are available and well served, the hotel structure is fantastic,location is perfect the room is comfortable. much more valuable compared the effective price

Plussat: Great location! Very Good Breakfast.

Miinukset: The property is very dated and need renovation to qualify for 5-star hotel

Plussat: The breakfast selection was excellent with freshly cooked dishes, cold meats and cheeses, as well as a wide range of fresh fruits, dried fruits, yoghourts, pancakes, breads and cakes, local as well as international food. Decent coffee too. The location was pleasant with great views of the mountains - it is about 3km or so outside of the centre. Almost next door to the Kazakhstan Museum of Arts. It was nice to have a balcony. The staff were really excellent - super helpful and nice.

Miinukset: The mattress was bit lumpy in my room. I still slept ok though. Probably the decor needs updating a bit.

Plussat: Excellent breakfast. Interesting architecture

Miinukset: It was very dark in the room. One or two brighter lamps would be increase the rating substantially

Miinukset: On 19 November 2019 the bathroom was not cleaned properly. I even discovered an opened can of RedBull in the bathroom...

Miinukset: I have stayed at te hotel several times over the years during this visit the front desk manager miss Dariga was extremely rude and kept on getting into unnessary arguments with my wife . We brushed it off at first but over the the next 2 days her behaviour was just way to obnoxious to tolerate . Eventually my wife had to tell her off . To my surprise I tried to book the hotel again and I am for some reason not allowed to do the same as this lady says she does not wish to give us the room . I am a hotelier and part off the hotel federation off india . Over the years I have stayed at various hotels and have a great credit history and am a business man off repute . I find this extremely disrespectful and would honestly need some explanation from the hotel .

Plussat: BW+ Atakent was my first choice as I needed to attend an exhibit at the nearby convention center. The facilities are great and the staff was more than helpful. BW+ Atakent is definitively on the top of my list for a future stay in Almaty.

Plussat: Staff is helpful

Miinukset: Too cold at the restaurant

Plussat: - convenient location near a main street, park, shopping mall - quite good breakfast - spacious lobby - room with kettle and good selection of teas and coffee - 2 big bottles of water

Miinukset: - cheap furniture, stayed in a double bed room, both beds were very squeaky causing bad sleep - no real overhead reading lamps for beds; existing fixtures do not give sufficient light - room totally overheated on arrival, 26 C; climate system awkward to use with poor English instructions - rather small room, poor noise isolation to main corridor - mini-bar empty on arrival, needed special ordering - room service charges to room only through prior deposit

Plussat: All they services.

Miinukset: TV chanels

Plussat: Very friendly personnel. Good breakfast.

Plussat: Superb location Superb breakfast Room facilities (shower excepted) very high end Excellent sleep Super staff Compact, yet modern and functional gym. Convenient and fair priced airport transfer. Despite arrival 3.5 hours delayed, driver was still there to meet+greet at midnight. Thanks!

Miinukset: Shower - warm but not hot (especially at 6am on departure day) WiFi dropped out in the room a couple of times. Stingy with the towels

Plussat: Nice unusual design of the room, furniture is white, comfortable big table and wardrobe. The bed was very comfortable too.

Miinukset: Even though the design of the room and bathroom/toilet is nice and unusual I would prefer to have a standard bathroom. The one there in hotel was leaking and the water went to the room which was ridiculous. Curtains were with holes...

Plussat: Nice breakfast and great location next to Tulebayev alley

Miinukset: Bathroom! It feels like both toilet and shower are part of the room as they aren’t properly isolated (separated from the room with sort of sandwich panel type doors). That was quite dissapointing really.

Miinukset: In general the hotel was very good; I liked everything exсepting one thing - it was very hot in the room. It was not possible neither to stay nor to sleep there!

Plussat: I stayed for 9 nights in Worldhotel Saltanat Almaty . It is Fantastic hotel in the centre of Almatyl. I loved everything about this hotel: Shuttle service from airport to the hotel, very welcoming receptionist who was there to offer help, took care of my luggage and checked me in seamlessly ( at 1:00 am ), nice and clean room, wonderfull breakfast and fast internet. If I travel to Almaty again, I will definitely stayi n this hotel

Plussat: -good breakfast. Anyone can eat it, they offer bread, sausage, eggs, cheese etc. -free airport shuttle service -complete bathroom essentials with slippers -super clean room and bathroom -i will still give this hotel a score of 9 because for a 3-star hotel, they did great! Staff were polite and speak really good English which for me is very important.

Miinukset: -no safe box to store important stuff -no bidet sprayer -first room given to us was not the room as per agreement prior to arrival but the staff immediately gave us the correct one -toiletries inside the room are for one person only (we booked the room for 2 pax) but staff was able to immediately give us another set -one light bulb was busted but because we checked in late, it was replaced only the next morning, still okay -staff can easily forget some details or agreements even after confirmation and re-confirmations

Plussat: We upgraded to a suite & had a spacious bedroom with a seating area off it. No noise although the room faced onto the road. We ate at the restaurant associated with the hotel (on the same block but round the corner)& had a very good meal. We left before breakfast was served but reception had arranged some coffee to be provided for us. Language was sometimes a problem but the staff were very helpful. I would stay here again.

Miinukset: The hotel is a reasonable distance from the airport. In the early morning the trip only took around 15 mins but in the afternoon traffic it took about 30 minutes. When planning our shuttle back to the airport reception arranged our pick up 40 minutes before we were due to check in.

Plussat: Very nice hotel with classic design and the reservation manager , the receptionist and driver is very helpful. We enjoy our stay and definitely will come back to this hotel if we come again to Almaty

Miinukset: Nothing

Plussat: Everything is good. Staff very helpful

Miinukset: Nothing

Plussat: Once parts of the warm breakfast was cold for some reasons. But otherwise you can order a fresh made omelette and the coffee machine is also nice. Shops also nearby. The pick-up and drop-of service from/to airport always worked very well, day and night!!

Miinukset: nothing

Plussat: room was clean and comfortable and staff was always helpful and cooperative

Miinukset: only the breakfast timing because its only for 3 hours from 7am to 10am otherwise everything is good

Plussat: Staff was polite and excellent service I will book again when i will be in almaty

Miinukset: This is marketed as a 4 Star hotel and is no more than 3 at the price of a 4 star

Plussat: Great location - close to ATMs, restaurants, supermarket, chemist and Metro. Very handy for the beautiful Zenkov Cathedral too. The staff were great and everything worked really well.

Miinukset: The breakfast needs some improvement.

Plussat: Before I say anything, the most memorable thing in this hotel is the elevator floormat. Yes, I'm not joking, the elevator floormat is the only thing I really remember. It's changed every day and has the name of the day written on it. You have to experience it to understand. Everything else was OK, but that floormat, I'll never forget that. The balcony off the room was nice, and it was rather spacious, and clean.

Miinukset: I found the temperature in the room hard to regulate as the radiators are always on full, and you have to counter that with opening the window. I had this issue in the next hotel as well, so it's not unique.

Plussat: We stayed at the Voyage Hotel three times during our trip to Central Asia. The central location was great...close to ATMs, supermarket and good restaurants. The staff were extremely helpful and friendly. We pre-booked taxi transfers to and from the airport which worked perfectly. The hotel is in a quiet location and rooms were very good.

Miinukset: The breakfast was a bit mediocre, but still better than what I feed myself at home!

Miinukset: Location only

Plussat: Excellent location, in a very nice area that made everything a short walk away. Also convenient for the Metro. Comfortable and spacious room, that was surprisingly quiet. Good wifi! Staff were very nice and helpful, and good with directions.

Miinukset: Breakfast was lacking. Very basic buffet, in a dimly lit coffee shop. At least the coffee was good.

Plussat: great location, good spa there

Miinukset: it was great like 5 years ago or so, but become bit shabby

Plussat: Staff are 100% professional and more importantly, willing to help.

Miinukset: Nothing to dislike.

Plussat: Clean room, good location, staff very helpful

Plussat: Food not bad

Miinukset: Internet very slow, room door was not working all the time when u use the key card. TV channel also takes time to change.

Plussat: We went to brecfast at 9,30 but most of the food was finished...

Plussat: Food and Location

Miinukset: Mismanagement at checkin and checkout

Plussat: Service and stuff excellent, room size is big and comfortable. I really recommend .

Miinukset: Every think I like

Plussat: Room good size

Miinukset: Spare bed better...so it doesn’t collapse. Breakfast better quality, hot food, more western choices.

Miinukset: Unexpected extra room charge. Unprofessional handling.

Plussat: Large rooms, enough tea and coffee plus room service, breakfast, spa centre, lobby and help desk, extra room heater was provided

Miinukset: Internet slow, towels and bath robe a bit old, with the exception of the help desk the rest of the staffs lack of English language skills

Plussat: Neat & clean. Good breakfast

Plussat: Great location in town. Rooms good and staff very helpful and gave great service. Great food buffet and al la cart with great service. Good price for quality Hotel.

Miinukset: The room needs better maintenance. Towel hook fell off door. Bath plug was missing. Room looked a little tired. Unfortunately we had noisy neighbours and had to report them 3 times. Children running in corridors as late as 1 am.

Plussat: Food and Location

Miinukset: Mismanagement at checkin and checkout

Plussat: Breakfast is ok. Location near Gogolia street.

Miinukset: Receptionist is thinking you are not understanding russian and messing. After that making mistakes about what she is joking. There are insects. Walls are very very thin. You can hear each sentence from next room. Rooms are old.

Plussat: The hotel is in a great part of town. It's central but the inner yard makes it very quiet. The reception staff was very friendly and helpful. Comfortable clean rooms. Good breakfast.

Miinukset: Facilities are minimal. The sauna has to be booked few hours in advance. Kazzhol Hotel, which is next door (same company I guess), has much better facilities for a slightly higher price. The curtains in my room fell down when I opened them in the morning! But I told reception and it was fixed quickly.

Plussat: Staff are very friendly and helpful 100 percent satisfaction

Miinukset: I didn’t see feta cheese on the breakfast table

Plussat: Manager should give a prize to restaurant staffs. Breakfast was very excellent. Front staffs also were helpful. Facility itself is not bad, and location is proper to reach main street.

Miinukset: Not soundproof wall. You can hear cough of nextdoor. from frontdoor and nextdoor, someone closed the door hard continuosly all the night. I guess it not a suitable hotel for a personal traveler who like a quiet place.

Plussat: Great location, nice room cleaning service, good sauna on-site. It was also nice having refillable bottled water, bathrobes and bathroom accessories. Elevators were clean and fast, but the space inside was barely enough for 3 people.

Miinukset: 1) Reception made me pay $35 for the broken picture frame that was hanging on the very small nails. Also had big heavy ugly picture right above our pillows. If it was to fall, too, we'd be likely injured. 2) In sauna, which is available per request, if you stay longer than an hour, they send a guard instead of calling on the phone (specifically attached there for communication with service folks). And the security guy entered right when my fiancee was changing. 3) During checkout they tried to make me pay for the picture AGAIN, as for some reason they didn't record my first payment and asked me to provide more details to prove that i paid. 4) Someone was drilling on the upper 6th floor pretty much every day, like they have construction going on there, but we haven't been notified about that. 5) Food was vary but blend and tasteless overall, so we skipped the whole week of breakfasts after first try. 6) Room night service for beverages and food, which is mentioned on the welcome sheet, is actually not available and 'outdated' as i was told by the receptionist.

Miinukset: Must sort out showers and bathtub draining

Plussat: Attentive staff and tidy rooms with very good location. Spa center and breakfast are included in the price of the room. Breakfast is very good.

Miinukset: Cuisine in the restaurant leaves much to be desired. For such menu prices it should be much more tasty and modern.

Plussat: Spa saloon

Miinukset: Very hot heating system

Plussat: Great location, thoughtful and helpful staff, reasonable prices