Novotel Amboise

Location, parking, lobby, breakfast

468 euros paid in December for three nights in this hotel. this review is not for the hotel and the conditions found, because we knew exactly what we can find in this hotel type, It is a negative review for hotel management. It all starts in December when I made the reservation, although it was not mentioned, the hotel took the money since then, ok its nothing .... A few days before arrival, I’ve sent a confirmation mail, mentioning that at least I expect get a decent room because they used my money for almost eight months, they didn’t answer, was the second sign that they don’t care about… Once arrived ,we were received by a young lady with bitter, impertinent and aggressive tone and attitude. Guess what room did we get? almost the last one on the corridor( and the corridor is quite long), with a terrible smell inside. When I was asking to change the room , you can’t imagine the reaction of this young lady, extremely embarrassing situation. It is clear that those who manage the hotel are not interested in customers ..... they are only interested in customers money. How can you put such people who are unethical and rude in direct relationship with clients? Are we in France or in a third world country? Anyhow… Regarding the hotel, I can say the following: location - very good with large parking lobby - spacious with a cute bar cleaning - acceptable to good Room -Novotel / Ibis type, small and cramped, but we assume that Furniture & carpentry - a bit obsolete breakfast – medium to good swimming pool - decent staff - acceptable to good (with that exception). With this review, I do not expect a change or any reaction, it is impossible from some people, it is just a shout in vain .....

It has nice pool, though we didn't use it, as it was too chill for it. Stayed for one night only, as after that we had a house booked in the very center of Amboise, so I might be quite baised about location. We travelled with 2 kids and grand ma, and the room had plenty of sleeping spaces. The sofa bed had sort of two separate sleeping places, and a quin bed was just huge. You don't have much space to walk around when everything out, but it all easy to put back when you're up

We checked in late at night, and a staff member gave us some hard time, while in the morning it appeared that everything was fine. The hotel is located, feels like, in the middle of nowhere, at the very end of Amboise. One side of the hotel is overlooking it's own parking.