Holiday Inn Andorra

Spacious room and excellent location. Parking nearby.

Cleanliness standards left a lot to be desired. The room was dark, and yet all the lights seemed to be linked to one another. You turned them all on or all off. There was no plug in the bath, so had to shower. Room safe did not work. The wardrobe and cupboard door handles were recessed metal rimmed circles which needed extraordinary dexterity and strength in the ends of the fingers to open. The food in the restaurant was merely OK, and all the staff, including the restaurant manager, could do with better training. The toaster badly needed servicing or replacing. Or the restaurant needed to avoid putting a table next to the toaster which was constantly whining and clanking and blasting hot air. The 2nd floor appeared to be dedicated to smokers, though we are not smokers. The corridors and rooms had problems with bad smells (drainage amongst others). The restaurant for breakfast could not cope with the amount of people at the weekend, resulting in queues to enter the restaurant. They had to open a second restaurant on the 1st floor to cope. The chambermaid woke us up early on Sunday morning by banging on the door with metal keys to see if we were ready to have the room cleaned. This was annoying as we had not slept well, were recovering from a big hike the previous day and breakfast was to be served until 11am!