Hilton Garden Inn Ankara Gimat

Poor maintenance ac are not working properly

The extra bed is not comfortable

the design is very good the room is spacious the bathroom design was very good

The hotel have only two elevators and its always congested. they don't have services/cargo elevator and everyone is using the same elevators , its chaos the room wasn't clean and I called the house keeping to clean it the house keeping staff did a poor job the bath tub leaks water when taking a shower the staff can't speak proper english the staff didn't know that my reservation includes breakfast and it took a while to sort it out the breakfast buffet lacks a lot of Turkish dishes they are not well prepared to have a breakfast outdoor they only have one trolley for handling the luggage

Reception Staff at Check-in and on leaving ( one was the same girl) were excellent. Very Friendly/Helpful and yet Professional. My only criticism was that when they tried to Join me on the Hilton Honours Club it wouldn't allow them . Can you explain why ?. The e-mail I gave was my personal one . john.coughlan359@gmail.com I was a member in the past and not sure why it didn't show on the system. I even showed my old Membership Card. I threw it away unfortunately as I was told it couldn't be found. I would like feedback please.

The room was a good size . The Bed was very comfortable , thank you. I noted the two Coffee Cups had not been cleaned properly , so I re-cleaned myself and advised the Night Duty Receptionist when I got home later that evening. He said he would advise the Manager. The Shower Appliance in Room 404 is literally hanging off the wall and could be considered dangerous. While sitting close to the window in the morning having a coffee , I noted the dust levels on the table leg and base was unacceptable. Far too much , as if it hadn't seen a cleaning cloth in some time. Also on the Desk tops , not exactly to a high standard of cleanliness. Little facilities really for a Prominent Hotel Group. Towels were old I'd say and poor quality. Price on-line was high I thought relative to other properties in the location. Looked at dinner options on the Saturday night and wasn't impressed . Instead I had to go in town to eat. I would have preferred to relax in the Hotel as I was only a short stay. If my room is typical they need a little upgrading I feel. Small things but they make the difference. I spend a lot of time here in Turkey , currently in Duzce for the last three months and I decided to visit Ankara as I was close enough. I'm moving to Mercin shortly for another three month period , had planned to stay at the Mercin Hilton. I'm not not convinced until I check out the place myself. It would be nice to have assurances from the Hilton Group.