On time, very smooth check in at Istanbul Airport.
Some passengers paid no respect for seating comfort, they reclined fully which made it difficult to eat and flight attendants didn’t pay attention to crying babies and never tried to help the mothers caring for the child… attendants where missing for over 3 hours once they turned lights off..
Miinukset: "Packed plane. No social distancing!"
Miinukset: "Cramped overhead luggage space. Delayed due to technical reasons. Previous flight was completely cancelled."
Plussat: "Seat was not comfortable"
Miinukset: "Turkish food and coffee are amazing"
Plussat: "The crew was good and spent time attending to your needs. It’s what I’ve come to expect from Turkish Airlines."
Miinukset: "I was reassigned a new seat without notice. I later learned it was due to a malfunction in the seat or IFE system. Several seats seemed effected and broken. The boarding process was disorganized which is unusual for this airline."
Plussat: "The crew on the airplane were fantastic. They arranged an aisle seat, which I requested upon checking in."
Miinukset: "I asked for an aisle seat and I was assured when I checked in that I have an aisle seat. But this was not correct. The crew on the airplane did their best to accommodate my request and they were successful. So the mistake was that of the crew in Berlin where I started my flight."
Miinukset: "Hate Anadolujet"
Plussat: "Full meal and entertainment system even for a shorthaul flight."
Miinukset: "Tight leg room"
Plussat: "Everything was great."
Plussat: "One sign had row 27> The other sign had 28 >"
Miinukset: "Mass confusion resulting in slow boarding."
Miinukset: "The grilled cheese sandwiches. They've been in the menu for a while but my family does not enjoy them at all. Tuna sandwich on another flight was much better. Also lack of entertainment. They allow you to access it, then they turn it off. Is such a tease. Plane left late and kept us in very hot cabin."
Miinukset: "space little cramped but maybe same with other airlines in economy."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Staff was very helpful and kind. Very delicious food."
Miinukset: "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
Plussat: "Length of flight was very tolerable"
Miinukset: "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
Miinukset: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Plussat: "Everything was great!"
Plussat: "I like the food which were served, I like everything overal"
Miinukset: "The flight was delayed for 47 minutes and the boarding was a mess because they changed the plane at the last minute and everybody's seats were mixed. Then it was understood that there's over booking on the flight then they again lost time for searching for volunteers to drop their flight and take a further flight."
Plussat: "Cabin crew was pleasant."
Miinukset: "Vegetarian meal was mediocre. Seats were extremely crowded. Person in middle seat was large, causing over-crowding because he required more than his seat. I didn't check out the entertainment, as I didn't know how to use the electronics."
Plussat: "Food was pretty good."
Miinukset: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
Plussat: "Airfare and convenient flight schedule that met my needs"
Plussat: "Crew was very helpful."
Miinukset: "The seats were extremely close together and hard to get in and out of your row."
Plussat: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Miinukset: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Plussat: "The food is amazing, the crew is very attentive"
Miinukset: "The seats can use work. Very uncomfortable"
Plussat: "Movies on board"
Miinukset: "It was cancelled twice, and the third flight redirected to Bodrum, southern Tirkey. Should have taken us another route if Istanbul had a snowstorm. could have redirected us through Dubai to SFO, or Beijing to SFO."
Plussat: "aircraft was clean and well maintained, generally good service on board"
Miinukset: "Flight was delayed due to weather in Istanbul, information provided to passengers about delay and options was nonexistent"
Plussat: "Same asabive"
Miinukset: "Same as above"
Miinukset: "Food choices should have been better..."
Plussat: "The crew and their service was great, and there were lots of choices for entertainment."
Miinukset: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Plussat: "Service was great food and drink"
Miinukset: "The air conditioner was not on, it was too hot in the plane."
Plussat: "On Time, spacious, clean and well taken care of, very friendly and helpful crew. Entertainment is also excellent."
Miinukset: "From the moment we boarded until we arrived home he trip was a disaster"
Plussat: "Seats are spaced further apart than many other carriers"
Miinukset: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Plussat: "Flight took off on time"
Miinukset: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Plussat: "They offered refreshments and sandwiches for such a short flight"
Miinukset: "did not have the bridge, we had to use buses at Istanbul airport"
Plussat: "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
Miinukset: "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "This rating is for a one hour flight from Istanbul to Ankara. Even so, Turkish Air provided a meal, not just a beverage. Seats were typical coach size, so a bit crowded but not bad. Crew were pleasant."
Plussat: "The flight was long and the comfort somewhat limited. I was expecting that and I was not disappointed. However, when we reached IAD, the customs check was very quick and the luggage was already there. A very good ending to an arduous trip. Entertainment was first rate and the food prepared with some degree of skill."
Miinukset: "flight crew did not make much of an effort to secure my purchases from the duty free store. The items never made it and refund had to be issued. Not their fault, but no real effort to contact the store and have the items brought to me...... my fault really,,,, otherwise I would recommend this airline to anyone flying overseas."
Plussat: "excellent meal friendly crew"
Miinukset: "late departure no entertainment"
Plussat: "Usb charging, entertainment was nice."
Miinukset: "Ran out of chicken dishes- only had beef to offer. Seats were slightly uncomfortable. Crew was not very friendly/smiley."
Plussat: "Great people excellent staff"
Plussat: "Food was delicious"
Miinukset: "Felt like there was barely any leg space. I'm not a tall guy so I was surprised on feeling I needed more space. My knees had no place to be freely."
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Wasn’t able to even take this flight. Got canceled on me the day before I was supposed to leave
I would like to have options in food. There was cheese in every meal. Many people can not have milk products . It was exactly the same dissapointing food both ways we traveled. Glad we had time and grabbed food at the airport before boarding. Dairy products make me sick. All meals had cheese in it. Disappointing. It’s a long journey to go without food
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Plussat: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Miinukset: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Plussat: "The crew and snacks"
Miinukset: "They take the headphones about an hour before landing which isn’t ideal."
Plussat: "The boarding was a pleasant experience and we got to check in our hand luggage."
Miinukset: "The vegetarian food options were a little strange."
Plussat: "The crew was friendly"
Miinukset: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Plussat: "The entertainment selection is quite great."
Miinukset: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Crew was great and friendly"
Plussat: "Efficient boarding, friendly crew, nice range of entertainment options."
Miinukset: "An economy seat is an economy seat ...."
Plussat: "The boarding was simple and easy. The crew was polite."
Miinukset: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Plussat: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Plussat: "Lounge was very clean"
Miinukset: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Miinukset: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."
Plussat: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Miinukset: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."
Miinukset: "We missed our connection in Munich due to a delay departing Washington, DC. Although we initially had two hours for the connection we were not informed or warned by Lufthansa about the distance from our arrival gate to the gate for our connecting flight. Further, we were not worn ahead of time that we should have built in additional time in our connection because in order to go from Munich to Valencia we would have to go through customs in Munich rather than at our designation. Delayed flight arrived at 9:30 AM and we ran from the H gates to the Shuttle terminal to reach the K gate Desperately trying to make our departure time of 9:50 AM. There were no instructions for passengers on the flight trying to make connections regarding the distance between gates or to be prepared to go through customs. Had we known that we would not make the flight in anyway shape or form because our flight out of DC was delayed by 2 1/2 hours, we would not have a rushed to try to make the connecting flight. Ultimately we were rerouted through Frankfurt and arrived in Valencia eight hours later they are intended time"
Plussat: "on time Family Check in that the flight was not booked out"
Miinukset: "boarding was late and chaotic and no apology from the airline"
Miinukset: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Plussat: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Miinukset: "The noise and the lack of space in my specific area."
Miinukset: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Plussat: "This was my first time to fly Lufthansa, and I was very impressed! Great service, staff, meals, experience."
Miinukset: "I prefer boarding at the terminal; we had to take a shuttle to the plane a ways out in the lot, but it wasn't a big deal."
Plussat: "Aircraft crew was decent."
Miinukset: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Plussat: "Great customer service!"
Miinukset: "Sometimes temperature is too warm."
Miinukset: "Flight was delayed. Neither United app nor in flight entertainment worked. Boarded way too early, then sat on the plane for over an hour."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Catering food and professional crew"
Miinukset: "Late boarding ,flight was delayed 25-30 minutes,turbulence over flight (slight)"
Miinukset: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Plussat: "The crew members were friendly."
Miinukset: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Crew was friendly both in flight and check in area."
Miinukset: "My entertainment screen wasn't working at all from Washington DC to Munich! Also, I searched Lufthansa's website to order "Halal Food" but there was no option for it! I talked to one of the crew about it, she said that I needed to call to order in advance, but she was nice enough to offer vegetarian food as a substitute which was okay."
Miinukset: "The food was not enough, not taste. For 11 hours only two meals. I wanted to change my meal with another they refused"
Plussat: "I like the flight from LAX to Frankfurt. Everything was comfortable and great service"
Miinukset: "The flight from Frankfurt to TLV was a joke. I paid a big a business class ticket. The business class was the same seats as coach the only thing is they have nobody sit next to you on a middle seat . That was not a comfortable seat. That was not a business size seat .very uncomfortable . No entertainment I will never fly with Lufthansa to Israel again I'm top of everything One of my surfboards got damaged badly and I have to file a claim in the airport. Very disappointed"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "Good quality: crew, equipment, customer service"
Miinukset: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Plussat: "Top of the line service on a very long but smooth ride"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Miinukset: "Not charging for a small bottle of water would be nice."
Miinukset: "The seats more comfortable."
Miinukset: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Plussat: "The crews are friendly and smiling. Seat are comfortable"
Miinukset: "If they allow the family with young children to board first will be excellent"
Miinukset: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Plussat: "Seats were comfortable, crew courteous"
Miinukset: "Good value for money"
Miinukset: "4 hours late - no communication Rude flight attendants"
Plussat: "The crew in the aircraft were good but the ground services were poor"
Miinukset: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Miinukset: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Miinukset: "Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move."
Plussat: "Not so comfortable and no any food or drink beverage for free of charge"
Miinukset: "They should at clean and provide food and drink for free of charges"
Plussat: "Took off on time"
Miinukset: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Miinukset: "If it was on time. Over an hour late."
Plussat: "Friendly staff. Comfortable plane"
Miinukset: "Delayed but only 15 min"
Miinukset: "seats are not comfortable at all"
Miinukset: "1 hour delay nearly cost me my connection no assistance provided"
Miinukset: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Miinukset: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Plussat: "seats. comfort flight price"
Miinukset: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Plussat: "Friendly crew. Pretty much on time departure. Comfortable."
Miinukset: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Plussat: "Nothing , It was veri terrible"
Miinukset: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Miinukset: "delay, onboard service"
Plussat: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Miinukset: "The boarding process was unorganized and a bit frustrating."
Miinukset: "Crew members are very rude"
Plussat: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Plussat: "like mentioned above"
Miinukset: "nothing really"
Miinukset: "We were delayed 7 hours without any explanation or compensation or apology."
Miinukset: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Miinukset: "45 minutes delay"
Plussat: "No problems at all, everything was OK and most important, on time"
Plussat: "The seats are not narrow."
Miinukset: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Miinukset: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Plussat: "Comfortable seats and very clean."
Miinukset: "Late in time"
Plussat: "generally the boarding and crew were acceptable."
Miinukset: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Plussat: "Was first to check-in and received exit-row seat with its extra leg-room."
Miinukset: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Plussat: "Same as above"
Miinukset: "Same as above"
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Miinukset: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Miinukset: "There was no entertainment and no food"