Mövenpick Hotel Ankara

Good location, good food, good gym.

We had 2 rooms: Room 504: Our first night water was yellow in the bathtub. There was some problem with pipes. Second night the TV stopped working. They tried to fix it, but couldn’t. There was some problem with the wired network to the room. Room 503: one of the mattresses is sinking! Must be old or faulty. We were offered to move to another room, but since we were leaving the next night, we chose not to. At checkout I asked to speak to the Manager. I told her the issues and that this was not the quality expected from a Mövenpick hotel. She just apologized and told me they would fix it. She did not offer to make it up to us in any way... did not offer to take the cost of the extra bed or the breakfast off... like other quality hotels do when situations like these arise. A moment of true lost by this Manager’s poor customer service skills. VERY disappointing. I will avoid Mövenpick hotels in the future as result of this poor maintenance and poor customer service.