Hotel Moonstone

Pretty much, nothing. We had the worst experience of staying at this hotel.

1) The room was small and cramped. We felt the money charged towards the room rent was high and not worth it. The balcony was dirty and not cleaned. 2) The staff try to be helpful but can do it only if you speak Sinhalese. They do not understand even the basic English. I'm not saying that they must learn English. All I'm saying is that this place is definitely not friendly to a foreign traveller. 3) There was a lot of miscommunication between us and the staff. Since we checked in late, I asked the staff if it's okay to check out late. They said "okay" (a miscommunication?). But after sometime, when we were on a tour of Anuradhapura, we started getting mails regarding late checkout fee. When we immediately called, one of the person who attended the phone responded in a very threatening voice and was unruly and unprofessional. They did not even bother to call/message us after the checkout due time but sent a message after 3-4 hours. From their perspective, it was all our fault for not informing the hotel about our updated plans when in fact we had inquired them about it. This was a very sore experience as a honeymoon couple for us. 4) The breakfast was the traditional SriLankan food (our request). The food was charged around 8 USD for two people and definitely not worth the amount. A couple of coconut rotis and milk rice is definitely not worth 1200 LKR. 5) The behavior of the staff was very unsatisfactory. I can live with some shortcomings in the offerings provided by a hotel until the stay is comfortable and joyous. A sore experience can make every shortcoming into an issue.