Overall I thought the staff were great, really helpful and the cleaner did her best.
I felt the rooms were a little run down and poorly maintained. Fittings were loose and windowsill coming away from the wall. Bathroom fittings were worn and shoddy. The car park below was appalling and very badly lit a nightmare to park in.
Modern, no nonsense, close to centre of town.
The TV in our friends' room did not work.
Comfortable modern hotel near 'old town' Whilst there was a charge for parking it was very convenient and ticket was verified at reception.
the location was great,the room was spacious,modern and clean,food was good,and all staff were friendly,
Good basic hotel and service with helpful staff
meagre supply of tea & coffee, suger, milk in a double room, adequate only for single occupancy. Breakfast toaster was virtually useless.
Spotlessly clean, central
Easy to find but difficult to access by car. We booked a twin-bed room but it was a double. However, nobody took us to our room, and we were too tired after a long drive to drag our luggage back to reception and ask for a change of room.
Good location although parking was a pain
Inadequate coffee in the room; shower screen was useless;
Hotel reception staff very efficient. Had a small query regarding booking and they resolved it promptly before travelling. Managed to get a promotional deal which reduced the cost from what was originally quoted. Look out for them! One of our party lost a coat in one of the local hostelries, and the reception staff offered to retrieve it for us and post it on. Has now been recieved within two days.
Noothing of note, although would suggest you check the cost of breakfast carefully. It cost us a lot more than we anticipated, and the costing was not clear before travelling. Parking to unload in front of hotel could be awkward.
Staff were very helpful and provided useful information and guidance in English which was a plus as our French was limited.
Convenience for city centre
Possibly a little expensive
Mercure Arras Centre Gare sijaitsee historiallisella alueella, ja Place des Heros (aukio) ja Arras Hotel de Ville (kaupungintalo) sijaitsevat 10 minuutin kävelymatkan päässä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Tämä hotelli tarjoaa asiakkailleen 1045 neliömetriä kokoustiloja, joihin kuuluu kokouskeskus. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 270 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.