Crowne Plaza Hotels & Resorts Asheville

Lots of amenities.

Smelly room. Breakfast not included with the price, even the most basic hotels offer.

There are better Asheville options

Staff was friendly. Room was nice and had lots of room.

It isn't close enough to walk to anything. The restaurant was mediocre. Our room was either stifling or freezing -- moving the thermostat one degree made the room unbearably hot -- but moving it back down was too cold. The facility is huge which meant a long walk to get to anything. Might have been nicer if the weather were warmer because the walking trail seemed nice -- but there wasn't much to do inside and due to the cold and wind, being outside wasn't a great option. There is an indoor pool but it is in a separate facility -- not very inviting in the cold. For the price, there are mch nicer options much closer to all the cool stuff in the city.

Location was good. Staff was excellent.

Just seemed dirty and run down despite what seemed to be fairly recent updating efforts. Restaurant was dirty too. Our room felt dirty and there was a roach. They did xomp us breakfast at the restaurant to make up for it though.

Hotel Under Construction - New Rooms

New rooms were great - super clean - everything new!

Construction! GPS brought me in from the back side of Sam's Club and I thought I'd gone back to the 80's... Lobby and rooms were nicely remodeled - rest of the hotel was very dated.

Don't stay here!

I liked the location. That's about it

Our professional organization had our conference there. We booked a year out and were promised no construction. The was construction and it affected everything. Due to the construction there was a restaurant moved into one of our meeting rooms so they gave us another room that our members had to walk outside in the cold several 100yds to. Even after we gave them a schedule of our events(twice) and they promised it wouldn't happen again there was roofing over our workshops and presentations that was so loud our speakers couldn't be heard. The staff was rude and far from quick to fix anything. Half our member didn't have hot water. There were ants in the room. Book with someone else. Horrible.

The breakfast buffet was absolutely delicious. All the staff throughout the hotel were very friendly and helpful. A nice way to start your day. Parking was plentiful and convenient. The Christmas decorations were abundant and lovely. All in all this hotel was much improved over the Holiday Inn Resort which it used to be ten years ago. Crowne Plaza has made many, many improvements and appears to be still doing so.

Bathroom was tiny and an obese person could not fit between the toilet and the vanity or the toilet and the tub. It was a one-person bathroom, and the door could not be opened or closed if someone were sitting on the toilet. The toilet paper was cheap and scratchy - like at one of the highway rest stops. The room carpet was filthy. The bed was new, clean, and very comfortable. The blankets were stiff and thin, but were very clean and enclosed in fresh sheeting. Much preferable to soft blankets that are often not washed at other hotels. But the room was still smelly from mildew of old, and my sinuses were badly affected by this. Dogs are evidently allowed in the rooms, as we were awakened by a loud, continuously barking dog near our room. No effort was made to silence the dog. This should not be permitted, or at least should be segregated to a far wing of the hotel. Our debit card was charged $50 for services not given or requested. This charge is still sitting on our bank statement as pending, thus making our vacation designated credit card declined for our return trip car gas purchase. If you plan to use a debit card, bring along plenty of cash, too. Fortunately we did. The roads from the hotel to downtown Asheville are very tricky and not convenient.