Crowne Plaza Hotels & Resorts Asheville

Most staff was pleasant and helpful

When checking in we were instructed by staff that our room was at the end of the second building and yes we could drive close to it-she did not state that there was only ONE elevator in the entire complex which was off off the lobby-we had to carry our bags up 2 flights of stairs. Coffee not available in the lobby in the morning-options were to go to the in-house restaurant or get in our vehicle and drive into downtown Asheville for coffee-very poor accommodation.I had to ask for an in room microwave,which was not present in the room, so that I could heat water for my tea. Requested bottle of water from staff and provided 5 dollar tip when requesting-never got water. .Tried to order room service-room phone did not work and had to walk the 1/4 mile from our room (seriously) to the restaurant to give our order.