Renaissance Atlanta Midtown Hotel

Staff in general is excellent except for "Bell" staff. Autumn is amazing as is other front desk team! Cleaning staff-very friendly!

Bell staff & valet are famous for watching you arrive and handle your own luggage. This most recent visit I was confronted by bellman saying I could not personally get a cart for my luggage. This was after standing at my car for about 5+ minutes while valet and bell staff were busy doing nothing. Amazing-it hasn't been a problem on past visits for me to get a cart and handle my own luggage while they all stand around and watch. The best they will do is push the handicap button that automatically opens the doors and sometimes a half hearted "can I help you". If management could get bell staff on board then everything would be first class.

Community Smith Restaurant is great and rooms are good. Cleaning staff very friendly.

Bell staff leaves a lot to be desire. Most don't even offer any help whatsoever. Hardly ever ask if they can help with luggage and fortunate that the main lobby doors have a auto button or you would always be on your own to open the door. They do a great job of standing around!