Renaissance Atlanta Midtown Hotel

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tammikuuta 2018

6,0

Weekend trip

The rooms were clean & comfortable, lobby was nice with the fire place going, fish tank was beautiful and front desk and restaurant staff were great.

The was no parking, cars were lined in 2 rows for valet and no one came to help. We waited in the car for someone to come & never happened. Parked a little over a block away and walked through some pretty disgusting stuff to get back to the hotel.
Hyvä

lokakuuta 2017

8,0

Staff in general is excellent except for "Bell" staff. Autumn is amazing as is other front desk team! Cleaning staff-very friendly!

Bell staff & valet are famous for watching you arrive and handle your own luggage. This most recent visit I was confronted by bellman saying I could not personally get a cart for my luggage. This was after standing at my car for about 5+ minutes while valet and bell staff were busy doing nothing. Amazing-it hasn't been a problem on past visits for me to get a cart and handle my own luggage while they all stand around and watch. The best they will do is push the handicap button that automatically opens the doors and sometimes a half hearted "can I help you". If management could get bell staff on board then everything would be first class.
Hyvä

syyskuuta 2017

7,4

Community Smith Restaurant is great and rooms are good. Cleaning staff very friendly.

Bell staff leaves a lot to be desire. Most don't even offer any help whatsoever. Hardly ever ask if they can help with luggage and fortunate that the main lobby doors have a auto button or you would always be on your own to open the door. They do a great job of standing around!
Erinomainen

elokuuta 2017

10,0

I didn't like paying $6.00 for a bottle of Avían water and $3.00 for a miniature Sprite
Erinomainen

heinäkuuta 2017

10,0

The Hat

Tanya, Jeff and Jonathan we friendly, remembered my name and were of great help! Everyone was friendly and very attentive. I spoke to my guess and they were all repeat customers. That says a lot!! Excellent!!!

No Pool
Erinomainen

maaliskuuta 2016

9,1

Staff was rude.
Erinomainen

syyskuuta 2015

10,0

Classy

We liked the lounge & the room. It was a great atmosphere.

There should be drinks in the rooms.
Hyvä

joulukuuta 2014

6,2

Great location

Staff were very accommodating.

Parking fees are greatly overpriced. Price of parking should have been included in price of room. A/C did not operate properly during visit. Staff offered room change or box fan. While this was a nice gesture, QC (Quality Control) was not performed to insure all functions and features of the room were properly operating prior to the arrival of guests. In the future, this function and quality check should be performed before the checkin of guests.
Erinomainen

syyskuuta 2014

9,0

Having to pay 32 dollars a night for parking.
Erinomainen

syyskuuta 2014

9,3

The extra charges for internet and the mandatory valet parking was a bit much.
Erinomainen

elokuuta 2014

10,0

The staff were very kind. the room very clean.
Erinomainen

heinäkuuta 2014

9,3

Good staff, valet was very prompt, rooms were comfortable and very clean. Would probably stay again if I had some kind of coupon but coupled with the valet charge, it was too expensive for me.

I can't stand places that charge $200/night and don't give you free wi-fi in the room. Also, the $32/day valet (while we knew about it in advance) still stung... there was pretty much no other option around though.

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