Atlanta hotellia

Plussat: Clean Location proximity to my office location Approachable-ness of staff

Miinukset: Asked for a quiet room, they confirmed a quiet room. After a late arrival, I was awoken at 07:00 the next day to jack hammering and drilling from the room next door, which continued until I complained at 08:00 (front desk did not appear to be aware, needed to contact engineering). Room service forgot to include bring one of the items that was ordered and itemized on the bill until after I pointed it out that the item was missing.

Miinukset: I know this is silly, but the late night room service menu is lacking for good snacks and included mostly salads and sandwiches. Not exactly what most people would look for on a late night menu! Parking is expensive and wifi is only free for 24 hours.

Plussat: Friendly helpful staff

Miinukset: I stayed in two different rooms that were smelly - one smelled musty, the other smelled like marijuana smoke. We didn't enjoy that.

Plussat: loved the steamroom pool was clean and the temperature was perfect

Miinukset: didn't love the fact there was no jacuzzi waitress in the bar wasn't the friendliest parking was not cheap $24 to self park and &35 to valet

Plussat: Great overall service...front desk,valet,housekeeping and restaurant service and bartenders....excellent!

Miinukset: We awoke about 3:30-4:00am to an EXTREMELY strong smell of marijuana...ugh..it literally was coming into the room through the door base and upon opening the door...the hallway was saturated. We had to put damp bath towels under the door to alleviate the odor. Also, my daughter called the room a couple of times from her work to only be addressed by a snarky hotel operator...otherwise a great stay...on a “high” note, I did mention my concerns to the front desk at check out and was addressed sincerely with a promise to investigate the matter.....many thanks...

Plussat: Steam room, sauna, and luxury shower all included in the gym area. Great pool and comfortable beds. Will absolutely be back!

Plussat: Clean, nice pool and walking distance for most bars/restaurants.

Miinukset: Although the booking sites claim "free wifi" and "parking", both are additional. Parking is 30 dollars a night and wifi is 12 dollars a day. When we came in the man who checked us in reassured us of this when giving us our keys. the lady who checked is out was very persistent about us paying parking per night. Essentially if you stay for a week expect a 210 dollar fee. This is not the valet fee, just parking deck fee. The woman at check out was very rude about this charge.

Plussat: The bartender was very informative with an amazing personality!!!!!!

Plussat: The rooms were beautiful and the staff was very attentive

Miinukset: One of the night front desk staff members said something rude to our group when we arrived home.

Plussat: Gym Sauna Great staff

Plussat: I love staying at the Grand Hyatt ! The staff always remembers us and are always so helpful, the food is great, they have a very nice bar area that we enjoy coming to after dinner, and once you get there you really don't have to get back in your car because the driver can take you most places!! A great place to stay for a weekend!

Plussat: The Bed was so comfortable!!!

Miinukset: Front desk poorly managed my hotel reservation. They spelled my name incorrectly and dis not send me a confirmation. I called a week before and they could not find me. I booked another hotel but then I remembered I gave a credit card to hold my room at intercontinental. I called again, they were able to find me but my name was spelled incorrectly. I tried to cancel and they said it's too late to cancel. So I stayed 1 night and they had the wrong bed type. They gave me 2 double beds. I asked for a king and a baby crib. Then, my best friend tried to deliver me a birthday gift. When she went to the front desk, the front desk would not take the package because my name was still incorrectly spelled in the system. Horrible experience all together.

Plussat: Traveled for business and pleasure. This hotel is well located in Buckhead. Great facilities regardless of price, but the price was very affordable. My number 1 choice for Buckhead now.

Plussat: My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again.

Miinukset: Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.

Plussat: staff personnel were very attentive to all of my needs and very personable made me feel like a true guest

Miinukset: This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.

Plussat: Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service.

Miinukset: Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!

Plussat: Very friendly staff! Excellent

Miinukset: Nothing

Plussat: Lobby and surrounding areas were beautiful. Close to the places we wanted to go.

Miinukset: Room was very small for the money even though I got a deal. Beds were really small. We have never stayed in a room with 2 beds that were not queen beds

Plussat: Nothing, I want a refund

Miinukset: Did not stay in room. karenanneholliday@gmail.com ritz Carlton platinum elite

Plussat: The location & staff & Kardell was amazing

Miinukset: The TV was not working in my room & it took a little while to get fixed

Plussat: Great and friendly staff. Very nice accommodations and good service overall.

Miinukset: I can't think of a single thing.

Plussat: I have stayed here many times and the staff and managment previously would give you no hassle. It’s suppose to be “whatever whenever whatever!” meaning whatever you want you get and they kept that ideology! Up until the merger. The company has hired poor customer service close to that of concast and thier rude customer servic? “Amazing after I have stayed with SPG properties over a 100 nights and Bennett gold for over six years almost to lifetime platinum. I’m not sure it’s worth it in the last two years since the merger I would recommend staying with a Hilton property or atleast no W in Atlanta.. all the other properties are amazing. In the last year SPG has been the rudest company especially for thier elite money paying and lifetime memebers. I had my birthday in 2004 at a location I won’t discuss but the manager gave me a pair of silver W cuff links! I cried. When you spend 3 times as much for a drink, for food as well as a room! You are entitled to be left alone and not harassed. You are the boss. As long as you don’t bother another guest or in anyway offend another guest or employeee. They take notes on you during your stay so you’ll need to be careful or if you go to the “principles office.. paying your hard earned money ... Your best Be on your best behvior.” This is without any complaints from a single guest. It’s a small vacation it’s a fun time right! Wrong it’s a harassment and a racist hotel the W at Buckhead. Otherwise; they threaten you with a little black book on you, what type of girls you have and thier dresss they assume they are hookers little do they know who they are. See these hotels are to be the quality of the four seasons in vegas and they don’t touch them at all! Tyoukknever hear the Work “NO” you’ll be treated like royalty.. and that’s where royalty stay! Not at the motel 6 staffed W. The movies rentals on demand are designed so if you don’t like one you started and switch to another. They still charge you. This accounts for children movies as well. Even if you try to go back into an unlimited Movie type. Your movie/s are all charged even if you decide to return to regular Television you cannot go back to your Movie your required to reorder it! Simply stated the W has become a very racial staffed esrablishment but not only did this occur recently but recently before that at a sister property a representative called myself a “cracker” and my friend who I played football with for years a “Whop” all witnessed. I just get More and more poor customer service and it seems the W and a sister property will with be rude, argue or give a long term over 10 years client a hassle since the take over. In my life time it is some of the worse guest relations of any hotel name for the W in Atlanta. My personal life and my personal away time is that it’s either hard work or hard play and I should have smiles and “Yes Sir’s!” Especially; after all my loyalty, my friends, my ex’s, my aquantences and family. Try the Wesrin!!

Miinukset: Read above! Thanks!

Plussat: Very clean hotel and friendly staff. It is also in a great location.

Miinukset: $32 for parking is ridiculous

Plussat: Location

Miinukset: Starting at 9a.m. house keeping knocked on the door awakening me even though the do not disturbed sign was on the door.

Miinukset: The hotel overbooked, so when I arrived exhausted at three in the morning, they had no room for me, despite my reservation. Terrible service.

Plussat: The location can't be beat. The hotel restaurant is great, most of the surrounding, walkable restaurants are great, and the staff is upbeat and professional.

Miinukset: The bed sucks! It was flat and lumpy. The pool is the size of a kiddie pool, most shaded, so few sears even at 11am and no tables to eat at there. The street noise is loud and my room was directly over the valet area so I could hear the noise all night the the people coming and going to get to the rooftop club. The overnight fee for a car is a ridiculous $38. I live 3 miles up the street so I took an uber for $10. I still got charged for the overnight fee but they removed it later. My stay was so lousy that at 4:30am I took an Uber joke to get into my own bed and try and claim any rest in my comfortable, quiet surroundings. Also, the bathroom is so tiny that the sliding door basically brushes up against the toilet and the entire bathroom is open to the room. There isn't a privacy of partition wall. If you are just going to Buckhead to drink your face off and pass out, this is a great location. If you wanted to try and have a staycation with a mix of sun, fun, and rest...go to the St Regis.

Plussat: Modern look and feel

Miinukset: Uncomfortable bed, tiny bathroom, almost unusable, stained marble table, overly modern feel with minimal comfort and size for the money

Plussat: Nothing

Miinukset: Kayak.com’s customer service people were worse than Comcast. gettig a refund for a reservation I had made 10 minutes earlier was the worst ordeal I’ve been through in a while. If kayak thinks that they are saving money by outsourcing call centers, they are gravely mistaken. That was the business thought process of the 90s that has proven to be detrimental to a company costing them well over the money they saved by moving their customer service operator over seas. The person responsible for this who works for kayak probably thinks he or she is a smart person when in fact they are slow and not innovative or creative. Time to fire someone. I’ve alreay trashed kayak on social media but I’m sure hey are already about to go out of business.

Plussat: Helpful staff at night, arranging transportation...

Miinukset: Aloof concierge at check in.

Plussat: The bed and tv

Miinukset: Undergoing major construction. Quite loud early.

Plussat: Good location.

Miinukset: Room wasn't very clean. Drywall had damage. Phone didn't work right. Shower leaked a little. Towels didn't smell fresh. Overall it was very bad and I would never stay there again.

Plussat: Lovely Rooms. Convienent Location.

Miinukset: The staff were completely unprofessional and tacky. I felt as though I was dealing with teenagers working at Abercrombie & Fitch, instead of trained receptionists. You would have thought THEY were the guests and I inconvenienced them. Ridiculous.

Plussat: The staff was absolutely top notch, from the bellman to the front desk to the courtesy shuttle driver and especially valet!! The hotel and the room were beautiful and very clean! My friend and I booked spa services at the sister W hotel downtown and a room through the Buckhead location. I have only amazing things to say for both. A++!!