Kirkit Hotel

Our stay was nice, we liked the host and the hotel. The issue I have is how they have managed things after we have checked out

We were put in a cave room and the dust was constantly falling to the point we had to sleep with blankets over our face as it kept falling on our face. My husband asked to change the next night as he became really unwell, they aloud us to move which was good. We asked for laundry service and told to take laundry at 8am and it will be ready by late afternoon to evening. We got back around 4pm and our clothes were sitting in a basket in the courtyard, we asked them to hang them back up as they were wet. By 8pm I ask for my clothes as I had a shuttle the next morning at 3am, he tells me still wet. By 10pm my husband goes looking for the host and cannot find him so walks into the laundry room, our clothes that we asked to be hung up again were still in the basket and some clothes lying flat on the beds in the laundry room,by this point we take our clothes and hang them over our room to dry them as much as possible before we leave. The host just keeps saying some wet some dry. Then when we get ready to leave at 3 the host asks us for the money for hotel, which we assumed we had paid already through booking.com, he calls his boss as we have to leave and tells us to go, he asks us for the 18euro for the pathetic laundry service they provided. Then we go in shuttle and give driver 20 euro for the trip, today I get a message from hotel advising they have charged me for the shuttle and when I tell them I paid the driver they advised they called and driver said no. They even messaged me asking if my friend paid (my friend had a separate booking and should take it up with them not me) The owner of the hotel is lovely. The staff were ok up until this point.

Rooms are beautifully decorated. Unfortunately the whole experience was so terrible that this detail just makes no sense.

I stayed for 6 days, 2 of them were my working days. The hotel advertises "rooms with free WiFi" and also "WiFi available in all hotel areas". In fact the connection really works only near the reception, and it's an empty area with no place to sit. No stable internet in the rooms. I asked the staff, everyone said "Yes the internet is bad here". So the administration clearly knows the problem, and does nothing about it, and still advertise this service! I reported the problem to the hotel manager Ender, he told me that "the software and hardware specialist" will come to check. Obviously no specialist can help when you just didn't put there a good enough router and the signal boosters. But anyway, it was critically important for me, and after a day I reminded Ender about the trouble. This time in a rude and dismissive way he told me the trouble is about my device, which is untrue and the most poor excuse ever. I told him the hotel has the duty to provide everything it advertises. He told me that he will call the police (okay, I almost wanted it, but unfortunately he didn't). Beyond that, we have conflicts about: electric kettle (I asked to give me one as an extra paid service, got a very rude refuse); breakfast (which is just a set of raw and cold goods, no hot dishes despite there is a restaurant in the hotel). Ender is the worst manager I ever met. Totally irresponsible, vulgar and rude, he never asks what the trouble is, never offers a workaround or a compensation, he just denies absolutely everything. Once he even told me that he is too busy to listen to me! How is it even possible in the hotel where I am a guest and a customer? Totally ruined all my Avanos experience, I wish I never stayed in this disguisting place.