Hotel Le Cloitre St Louis

We loved the building itself. It is a historical building and very beautiful. We understand that it is hard to transform a historical building like this into a comfortable hotel, but they did a nice job maintaining the integrity of the structure while making it relatively comfortable for guests. The front desk staff, Kenza was very pleasant and helpful. The location was amazing-5 minute walk to the Papal palace and the Avignon bridge. There was a rather large parking area but it was expensive to park. It was very quiet in our room and the water pressure in the shower was good. The bed was comfortable, on the firm side which we liked.

We were not impressed by the staff in general. There was a bell person who showed us to our room and seemed pleasant, but never once asked to help us with our bags. We would have carried our own bags, but he should have at least offered. We saw an elderly couple who were forced to carry heavy bags to their room. We also were not impressed with the breakfast. Although there were simple foods; breads, cheeses and fruits, we felt the selection could have been much better. We also had a hard time finding a server there at all. When we came in, we had to seek out a person to ask where to sit. After that, we did not see another server for the 30 minutes we were there. There were tables that had not been cleared. It just seemed as though the staff's attention to detail and hospitality was lacking. We felt the price of the room was too much for the service and room provided.