Bristol Hotel

Sijainti loistava asemalta 3 minuuttia pääkadulla

Good location. Staff were helpful in helping us move room as we were disappointed with the non-view for a 3 night stay.

We had an unfortunate situation with payment on checkout. Confusion with a pre-authorised transaction and a full transaction. When reversing the pre-auth hotel managed to take full amount (after the actual payment had been made). This was resolved a week later, but our disappointment was more with the front desk attitude. The error left us very short on funds for our ongoing holiday which they didn't seem bothered about. If the error had been acknowledged rather than argued at the time, the situation would have been more positive. Instead, I was treated like a child being given lessons in how payments work - telling me I should contact my bank. I spent the next 4 days of my holiday in touch with the bank and hotel which is not what you want to be doing. Apart from this the staff had been very helpful, and I appreciate the man was tired, but still this left us sorely disappointed after a very positive stay.

nice location , comfy enough

the hotel parking was full, but other city parking were nearby