Halvat lennot Marseilleen

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "Nothing"
Miinukset: "Every thing, from the crew attitude to the food to the entertainment and comfort."

Plussat: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Miinukset: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."

Plussat: "Crew members went out of their way to ensure the passengers’ comfort."
Miinukset: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."

Miinukset: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"

Miinukset: "Better selection of movies"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Staff was friendly and service was on a exceptional level"

Plussat: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."

Plussat: "Very friendly and professional crew"
Miinukset: "Outdated entertainment system on the plane"

Miinukset: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."

Miinukset: "N/A"

Plussat: "Same as above."

Plussat: "Great crew, great flight, food and drinks was awesome"
Miinukset: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"

Plussat: "There was an empty seat next to me. Sat near the back & it was still a pleasant flight with sufficient room in my seat. Served food & drinks with no charge."
Miinukset: "I will fly Lufthansa every chance I get."

Plussat: "The fact that I could have upgraded to premium economy. The space available in economy."
Miinukset: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."

Plussat: "service was very good,"

Plussat: "Good snacks"

Plussat: "Nothing!"

Plussat: "The food was good."
Miinukset: "Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her."

Plussat: "Flight attendants spoke multiple languages."
Miinukset: "Seats were a little uncomfortable."

Plussat: "Nothing, really; the seats—even those in business class–have a no-frills design, with hardly any recline to speak of. Okay for flights as short in duration as this one (about 50 minutes)."
Miinukset: "The delay in boarding, much of which was due to the fact that the plane wasn't ready for boarding in time because the tech service was delayed. It would seem this was at least in part something within the sphere of factors the airline is able to control. Also, there was an irritating, rumbling noise, sounding almost like an old propeller engine, during much of the plane's ascent. You'd think there would be some maintenance necessary."

Miinukset: "We were in the middle at the very back of the plane. It was quite bouncy for some time during the flight. The stewardess informed us that that was typical for seats at the back of the plane. It is not easy to choose your seats when you buy the ticket online, but I would prefer a calmer location. Also I was squeezed when the person in front of me leaned back in her seat. Service was excellent, however."

Miinukset: "Wuality"

Plussat: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."

Plussat: "On time"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good flight, nice crew"
Miinukset: "2,5 hrs delay, no bus available despite boarding started"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "We paid for extra legroom, if not the trip would've been very uncomfortable"
Miinukset: "I thought the food was very bad"

Plussat: "Not much"
Miinukset: "Delays and cancellations required me to go through security 4 times, deal with 4 different check in agents (at 3 different locations) and 2 international calls to Lufthansa customer support before being able to rebook my ticket. It took 3 hours to get rebooked, and just barely made it to the new flight. Lufthansa Agents at airport were rude, would often make me wait while they did other things, and then just tell me that they couldn't rebook me, and I needed to go to another line."

Miinukset: "No screens at all and the boarding was messy"

Plussat: "The crew was pleasant, and the food just fine. The entertainment options of movies or music or news were quite good."
Miinukset: "The first plane left too late to make the connection. The Lufthansa staffer who reorganized my trip considered two options and picked the best one. However, she didn't stress to me how far the next gate was at another terminal -- luckily I asked someone else who helped me get a bus. I am not fluent in German so that may have added to my uncertainty. And my suitcase, which she said she was making sure would get to me in Marseilles, did not come for 24 hours."

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "It was a relatively short flight. Boarding went well and efficiently. Flight crew was attentive."

Miinukset: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "The fight left on time and got us to Frankfurt"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Attention on the counter and at the boarding gate were excellent"
Miinukset: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "Agents in Budapest were not pleasant at all."

Plussat: "The crew was great, food options were solid so was entertainment"
Miinukset: "I purchased online usage and was charged but wasn't able to access online services at all. I asked the crew if they could refund me but they were unable to help me out. So I was charged $25 for a service I was unable to use and unfortunately I was counting on being able to use the online service for work."

Miinukset: "I didnt like the food offered"

Plussat: "The plane condition."
Miinukset: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Plussat: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Miinukset: "Nothing"

Miinukset: "Time"

Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."

Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."

Miinukset: "Don’t be late"

Plussat: "Nice attention and good food. Plane and seats are confortable"

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Quick flight"

Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Nothing"

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."

Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Miinukset: "Flight departed 35 minutes late"

Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"

Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."

Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"

Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Plussat: "Helpful and smiling cabin crew."

Miinukset: "At some point the luggage was lost. here."

Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plussat: "quick and relaxed"

Plussat: "Easy boarding, plenty of room"

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Plussat: "Free wee cake."
Miinukset: "Nothing in particular."

Plussat: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Miinukset: "What is there not to like about KLM? I cannot find anything."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "Same as above"

Plussat: "Excellent service, excellent food."

Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Plussat: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Miinukset: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Plussat: "Poor"
Miinukset: "Poor"

Miinukset: "Short and sweet"

Plussat: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Plussat: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Plussat: "Amazing crew and on time flight"
Miinukset: "None"

Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Plussat: "I like the comfortable seats"
Miinukset: "Service lag a little"

Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Miinukset: "Entertainment worked sporadically"

Miinukset: "See above."

Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Plussat: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Plussat: "Air France personnel is always really helpful"
Miinukset: "Food and comfort in short haul are not the best - but the flight is short..."

Plussat: "Crew was very nice and the food was excellent."

Plussat: "FA kept bumping into my seat waking me up"
Miinukset: "Return the 777 to 9 across"

Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"

Plussat: "Liked the transfer"

Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."

Plussat: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Miinukset: "Nothing to like"

Plussat: "The staff was very nice and friendly"
Miinukset: "One hour delay without any information on embarking and another hour in the plane before departure"

Miinukset: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Miinukset: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Plussat: "Fine for a 45-50 minute regional flight."
Miinukset: "Wouldn’t be great for long-haul flights."

Plussat: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Miinukset: "no vegeterian sandwiches very disappointed"

Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."

Miinukset: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"

Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."

Plussat: "The crew was very nice and helpful."
Miinukset: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."

Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."

Plussat: "No issues, quick trip, friendly staff, comfortable ride..."

Plussat: "Airplane staff were good"

Miinukset: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Plussat: "Crew was great"
Miinukset: "Not enough food"

Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"

Plussat: "Crew was wonderful Helpful, pleasant, capable"
Miinukset: "Waiting for late passengers & their luggage"

Plussat: "Punctuallity"
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Plussat: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Miinukset: "There is nothing I did not like."

Miinukset: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."

Plussat: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Miinukset: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."

Plussat: "Crew"
Miinukset: "No entertainment or usb plugsto charge."

Miinukset: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"

Plussat: "Same as above, the crew was very friendly and the food was great."
Miinukset: "Seating was cramped and uncomfortable for a tall person."

Plussat: "Everything good more or less."
Miinukset: "Planes where not updated. I would like planes to be more up to date like other companies."

Plussat: "It was wonderful"
Miinukset: "Best booking app ever"

Plussat: "Seats were comfortable. Entertainment system stopped working part way through"
Miinukset: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."

Plussat: "Short and timely. Flight attendant was great with kids."

Plussat: "Everything"
Miinukset: "NA"

Plussat: "Made up tons of time en route."
Miinukset: "Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control."

Plussat: "Food and a good cabin crew on Brussels Air."
Miinukset: "No complaints"

Plussat: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."

Miinukset: "The bags took over 45 minutes to be delivered"

Plussat: "Flying doesn't get much better"

Plussat: "good"

Plussat: "I missed it"
Miinukset: "I missed it"

Miinukset: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."

Plussat: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Miinukset: "Nothing!"

Plussat: "Not much. Flight was pleasant and smooth."
Miinukset: "They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines."

Plussat: "The plan arrived earlier than it was scheduled,everything wss smooth."
Miinukset: "nothing"

Miinukset: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."

Plussat: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Miinukset: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."

Plussat: "Ease of boarding, reasonably comfortable seats on a short flight."
Miinukset: "No liquids (soda, coffee, water) offered."

Plussat: "Crew was polite, but..."
Miinukset: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."

Plussat: "Crew members were very friendly, plane was clean, seats were comfortable, and flight was much quicker than what I thought it was going to be. Boarding was a tiny bit unorganized, but overall flight was great."
Miinukset: "Boarding was a bit disorganized. I had brought my carry-on but the lady at the counter said I had to check it with baggage (which ended up getting delayed once we landed for an additional 15 minutes)"

Plussat: "the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline."
Miinukset: "very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!"

Plussat: "Crew was friendly and plane was comfortable."
Miinukset: "There were no free food or beverage options."

Plussat: "Love that there's space for the economy and the seats are comfortable"
Miinukset: "There was nothing to do and would be nice if it had wifi"

Plussat: "The crew was polite."
Miinukset: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."

Plussat: "Food"
Miinukset: "To small of a choice to choose from. More options and also newer movies would have been better"

Miinukset: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."

Plussat: "I enjoyed everything but"
Miinukset: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"

Miinukset: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."

Plussat: "Not much"
Miinukset: "Departing out of Brussels International Airport, the security line to LEAVE the country was 3+ hours long. Not sure what the logistical problem was, but it was a poorly handled experience. They also said it was a daily occurrence."

Plussat: "Nothing"
Miinukset: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"

Plussat: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"

Miinukset: "The flight never took place due to a delayed flight from Hamburg to Marseille"

Plussat: "Nice equip and staff, comfortable and on-time"
Miinukset: "Veg meal requested but not processed."

Plussat: "Flight left and ended on time."
Miinukset: "Sandwich bread was not so fresh."

Plussat: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Miinukset: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."

Plussat: "Nothing out of the ordinary"
Miinukset: "Wish there had been a place to plug in phone or other USB stuff"

Plussat: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Miinukset: "Crew"

Plussat: "Leg room and food on board was pretty good. The flight crew was very friendly."
Miinukset: "The competence and effectiveness of the boarding crew was deplorable. Everyone looked and acted like it was their first day on the job. If I have a choice, I don't think I will ever fly this airline again. Brussels airport is also a confusing mess. You just wait in line after line with no clear direction. They left one of my bags behind in Brussels as well, and I have yet to receive an update on where it is."

Plussat: "On time Polite crew They gave an "express pass" for people with short connection"

Plussat: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Miinukset: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"

Plussat: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Miinukset: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."

Plussat: "I'm not certain this will get to where it needs to go, but I want to give a special thanks to my flight attendant on Brussels Airlines flight SN2712. I don't know what her name was but she was the younger of the two flight attendants and she provided the drinks in the main cabin. My girlfriend experienced sudden and traumatic pain due to the pressure change on the descent and so I hit the call button and when the flight attendant came over and saw what was going on she knew exactly what to do: she ran to the back of the plane to gather some cups and fill them with hot water-soaked napkins then sprinted back to give them to my girlfriend to show her how to hold them. She was so fast, so kind, and so effective. I wish I knew her name so I could tell her thank you one last time. Please pass this along to her if possible!"

Plussat: "The flight attendant was friendly."
Miinukset: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."

Plussat: "Liked flight home arrived early luggage on belt quickly fragile parcel looked after and loads of leg room on airbus"
Miinukset: "Nothung"

Miinukset: "Agents could b more organized to help reroute everyone. Instructions were not provided to collect our bags."

Plussat: "We don't know. Ask our suitcases. They arrived in Venice and we were in Athens."

Miinukset: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."

Plussat: "Food was served often including an ice cream bar after the meal. The crew was very kind, especially Neils. They made us feel comfortable. The flight was smooth and the pilot made necessary announcement clearly."
Miinukset: "The first meal was not great. But it did have many components. The movie selection was sparse."

Plussat: "Very old planes No entertainment Very nice stewardess"

Plussat: "I liked the leg room in economy but the chairs were very uncomfortable for sleeping. The staff was amazing and helpful and overall an enjoyable flight."

Plussat: "The flight experience was pleasant!"

Miinukset: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."

Plussat: "There was a good amount of room on the plane with comfortable seating."
Miinukset: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."

Miinukset: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"

Plussat: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"

Miinukset: "Nicer crew."

Plussat: "The crew was nice and friendly."
Miinukset: "The plane was extremely dirty, almost disgusting!"

Plussat: "Seats comfy plenty of room"
Miinukset: "The delay which was no fault of Vueling"

Miinukset: "Carry on policy is ridiculous"

Plussat: "Flight attendants seemed nice."
Miinukset: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."

Plussat: "Quick flight - friendly staff"

Plussat: "Quick, cheap, and convenient"
Miinukset: "Like riding a park bench through the sky"

Plussat: "Space plus"

Plussat: "They made up for lost time"
Miinukset: "Some turbulence and lack of communication between the crew and everyone else"

Plussat: "The overall was good, the flight was on time"
Miinukset: "The boarding system could be changed: they start boarding when the aircraft is not yet ready, so the line just moves from the gate to the finger, which is annoying. They should wait until the plane is ready to start with the boarding."

Plussat: "Boarding and check I. Went very smoothly and efficiently."
Miinukset: "The seat were very close together, and it was very difficult to hear what the captain was saying."

Miinukset: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."

Plussat: "Good but not the delay"
Miinukset: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."

Miinukset: "Delayed over an hour and caused me to miss my connecting flight home."

Plussat: "nothing"
Miinukset: "vueling is the worst airlines ever"

Plussat: "Staff and smooth fligfht"
Miinukset: "Really long delay with hardly any information of when takeoff will be"

Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"

Miinukset: "Was late, without any notification"

Plussat: "Short trip"
Miinukset: "Lack of leg room"

Plussat: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Miinukset: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."

Miinukset: "No leg room"

Miinukset: "Sitting at the back of the plane meant that we were the last to be served any food and only had about 20 mins to eat anything that was left over prior to landing. They ran out of most hot food"

Miinukset: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."

Plussat: "It was comfortable, clean and efficient."
Miinukset: "The crew didn’t know f they had any vegan food."

Plussat: "Great flight once I was in the air. Didn’t like the drama getting to my plane!"

Plussat: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Miinukset: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."

Plussat: "Early take off and arrival."
Miinukset: "As with any other budget airlines, tight spaces."

Plussat: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."

Plussat: "The crew was nice and polite."

Plussat: "Flight was on time. Flexible crew criteria with baggage , as it was half empty"
Miinukset: "2,20€ for 0,5 liter of water is really expensive"

Miinukset: "Delayed over two hours both ways. Crew didn't make it down the aisle with the trolley for refreshments. Didn't have food vouchers and would not give me more than a a small glass of water even though we were stuck on a plane for over 5 hours."

Plussat: "An employee walked down the line, scanned tickets=fast process. The lines were designated by row seating."
Miinukset: "I'm 5'9" & knees hit the chair in front. No complimentary water or coffee. EVERYTHING was a charge. Broken armrests & other materials."

Miinukset: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."

Plussat: "Was given the Exit seat"
Miinukset: "Had to leave my hand luggage at check in because of fully booked flight And had to take out my laptop and carry it throughout the flight without case"

Plussat: "Boarding was not bad, but a bit confusing"
Miinukset: "Flight attendants more interested in talking to each other than serving customers. We went hours without water. I went back to the galley to get some and no one was there, so I served myself"

Miinukset: "it took over 55 minutes to check in, instead of having just a luggage drop off point. not sure why you would have people check in at home to have them stand in line for 55 minutes"

Plussat: "We got to our destination smoothly and a few mins early."
Miinukset: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."

Plussat: "Professional crew. Good airplane. 1stars for food/entertainment since not applicable an option (I had neither) Good image-good feeling"
Miinukset: "Seating cramped for longer legged folk"

Miinukset: "Dely and they lost my bags"

Plussat: "The crew was was and efficient"
Miinukset: "They didn't assign my husband and I seats together. There was a delay of over 30 minutes."

Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."

Miinukset: "I don't think they verified my identity a single time."

Miinukset: "The airplane seemed very old, worn, and tired. This makes us feel less safe."

Plussat: "Boarding went quick after passport control went very slow"
Miinukset: "Would prefer complimentary cup of water"

Miinukset: "The flight was overbooked, and the alternative was to fly to barcelina and transit flight to rome. At the end i reached rome 13 hours after the original time table. Vouling service in tel aviv and barcelina was not empathic at all."