Ayia Napa Lomakeskukset

Plussat: Location is the best in front of Nissi beach

Plussat: Toilet cover did not have slow down function.

Miinukset: Best beach in Cyprus!

Plussat: Our 9 days were incredible. The room was perfect, always neat and clean and the atmosphere is stunning, but among all, the staff members are the best. They are all very nice and helpful people. Many thanks to Attila from the animator team for making our holiday to really a memorable experience. Sure we will come back again.

Plussat: The food was very good

Miinukset: I asked for a double bed, they Even reply in an e-mail saying that they would do that and we slept on two single bed, side by side.

Plussat: As always, a perfect stay due to the location of the Nissi Beach, its spectacular views, attentive and friendly staff, comfortable accommodation and excellent breakfast.

Miinukset: There is some daily confusion on the beach in front of the hotel, where the attendant does his best to convey to non-residents of the hotel that the sun-loungers are for Nissi Beach Hotel guests only, yet nevertheless allows them to remain. As a result, many of the front-line sun-loungers are by the start of the day already taken by guests of the new neighbouring hotel (visible by their blue beach towels as opposed to the Nissi's grey towels), leaving a reduced choice for those Nissi beach hotel guests not arriving early. This needs to be addressed. Either that prime beach-space is only for Nissi Beach residents, or it is not. If it is, then the rules need too be applied and non-residents must be moved along and rent the sun-loungers further along the beach.

Plussat: Location at fantastic Nissi Beach with beautiful view over the bay, sea and extraordinary garden. This is very strong point for this place. I have come specifically for this.

Miinukset: I had been in this hotel about 13 years ago and I liked it very much then. Now this was second time and I must say practically nothing has been done since then which makes the hotel a bit out-of-date. In addition, this time I got a room on the 4th floor which caused that I had a view a bit too much from the top over the garden and not over the sea through the garden which is way much better. The room was a bit too small, previously I had a nicer room. All in all the stay was highly overpriced. It was only possible to book not less than 5 nights, in my opinion it's not ok. Other guests were mainly older people; I think it's because of too high price and time of year. As always paper tissues ended too early.

Miinukset: The location of the room, my wife has mobility problems and found the stairs a bit of a problem we felt the room was too far away from the main body

Plussat: Location

Plussat: Nothing

Miinukset: Rooms weren't cleaned, no locks on doors, light bulbs missing and broken baby cot

Plussat: Food and drink very good , we had all inclusive , many cocktails , cakes , juices ... Spacious and clean rooms .

Miinukset: Very bad organization for the New Year Party .

Plussat: The only staff to show us any empathy or curtosy was Lynn the receptionist and Panagiotis, the restaurant manager who unlike the rest of the staff were a credit to the hotel.

Miinukset: Our impression of the staff were very rude, they were not willing to help in any way, we asked for ice cream for our children which was stated on the menu, this took a complaint to the manager to get the ice cream upon receiving it ,it was thrown on the table in an unpleasant manor. At snack time it clearly stated 3-5 we arrived at 4:50 and got a very abrupt waiter who told us we were too late, he reluctantly got us snacks, he wouldn't even let us move a chair from a vacant table to seat us all. The main toilet in the hotel was stained with faeces which we notified the front desk, several hours later it was still in the same condition. Ants all over our hotel room a leaking balcony roof and no plug for the built in hairdryer. The food was below average and quite often had no labels so we didn't know what we were eating. The biggest disappointed of the holiday we paid extra to stay New Year's Eve, as stated by the programme welcome drinks were at 8 and to be seated by 8:30 and eating , we arrived well in advance with our children and we were still not seated by 9 with many of the other guests, our children became tired and upset as they were hungry which resulted in us having to go to a fast food chain. Upon requesting to speak to the manager (Mr Straudos) to explain our disappointment he refused to acknowledge our comments and literally turned his back and held his hand up to our face. The distinct lack of amenities and entertainment for the children, dispite an email prior to the holiday to make sure there would be children's entertainment provided. There response in the email was during the winter months there will be animation activities during the day, the only connetic entertainment for the children was a mini disco on the second evening which lasted a whole 9 minutes ! The kids play park was unfit for purpose with there being one slide which had a hole in it ! A very poor experience ...

Plussat: There was a variety of food and the room was modern, clean and tidy.

Miinukset: The all inclusive stated that you couldn't take drinks away from the bar and if so you'd get charged €10. This is not stated on their information and rather annoying when you want a few drinks back in the room when the kids have gone to sleep.

Miinukset: 1) They don't have shampoo in the rooms. You have to bring your won. 2) We booked this for the internal heated pool but it was off and the never turn it on. 3) Only AC for heating the room, not central heating. 4) No ashtrays anywhere.

Plussat: Water park was OK.

Miinukset: Staff were soo rude asked if they could move a table to fit a family of 8 and was told no. Staff wernt inviting at all.The food was very basic and I think any longer than 1 night we would have had to go out the site for food. The overall place really need an update its very run down

Plussat: close to everything was excellent thank you for this stay : excellent value i ll definitely come back

Miinukset: my daughter could easily open the door on her own from inside (even when it was on the locked position for the people outside) i found that a bit dangerous there was a tv in the kids club i think it is better for the kids to play without the noise of the tv in the background

Plussat: Clean and modern rooms.

Miinukset: The lack of kids activities even though we asked before booking if there were any during this time. The one night which had a mini disco it lasted all of 9 minutes! Also the only bit of children’s play equipment was broken (see photo). There was a New Years celebration taking place which would have been fine but the lack of planning meant we were still not sat at our table by 9:15pm. No one in the restaurant was even eating at this point. We had 2 young children who were both tired and hungry which resulted in us going elsewhere for food even though it was all-inclusive. The hotel manager was very rude and did not try to resolve any of the problems and instead started shouting and walking away. In our welcome pack it highlighted that ice cream was available throughout the day but were told they didn’t have any. After mentioning this to reception we had some tubs thrown on our table by the most miserable of staff. The lobby toilets were absolutely disgusting. We again mentioned this to reception who said they have had problems with these before but yet not cleaned or checked as frequently as they should. The cleaning rota was a month out of date. The hairdryer in the room was attached to the wall but had no plug socket! The food in general was below average and there was no “child-friendly buffet”. We also went to order bar snacks 10mins before the allotted time ran out only to be told they were closing so didn’t want to do it. Again, after speaking to reception we did he our food bit they seemed very reluctant to do so. By far the worst hotel we have stayed in and definitely not a 4-star hotel as stated!

Plussat: Pool area good and clean. Water park amazing. Staff friendly and approachable. Good range of food and drinks.

Miinukset: Room was filthy. Beds very uncomfortable. Couldn’t have a shower without flooding the bathroom. Our room was cleaned Once while we was there

Plussat: The staff were lovely. Location amazing

Miinukset: Unclean, especially the toilet. There was a cockroach in the bedroom, which I guess is to be expected in Cyprus but still didn't like this. There were half used toiletries in the bathroom. The indoor pool wasn't heated, the sauna wasn't on, neither was the hot tub. In November I expected the pool outside to be freezing but thought indoor facilities would have been working and heated too. The food wasn't great, not enough selection. Entertainment.....kareoke