announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Miinukset: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Miinukset: "could not be delayed"
Miinukset: "I missed my flight because my previous flight was delayed 2.5 hrs"
Miinukset: "One hour delay"
Miinukset: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Plussat: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Miinukset: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Plussat: "I canceled the flight 6 weeks ago, no refund issued."
Miinukset: "I canceled the flight 6 weeks ago, no refund issued."
Plussat: "Boarding was quick and we arrived on time."
Miinukset: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Plussat: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Miinukset: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Plussat: "What to like? The rudness? The delays? Or the fights on board!!!"
Miinukset: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Plussat: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Miinukset: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Miinukset: "flight delayed by more than 1 hour"
Miinukset: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Plussat: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Miinukset: "I liked everything"
Plussat: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Miinukset: "The plane seemed very old, toilet in poor condition."
Miinukset: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Miinukset: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Plussat: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Miinukset: "Serive to pay extra luggage very very slow"
Plussat: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Miinukset: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Miinukset: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Plussat: "Crew, polite and friendly"
Miinukset: "delay of more than 6 hours and incorrect information"
Plussat: "company gave out free drinks and snacks"
Miinukset: "They change the fly departing time with 12 hours before I was flying"
Plussat: "Easy to book on phone no problems getting boarding passes etc."
Miinukset: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Plussat: "The flight went well."
Miinukset: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Plussat: "Flight on time . Attentive crew . Good price ."
Miinukset: "Lack of leg room ."
Miinukset: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Plussat: "Arrived early to destination"
Miinukset: "Lack of entertainment also limited drinks"
Plussat: "The flight was punctual"
Miinukset: "I got charged twice for luggage and couldn't get a refund"
Miinukset: "Rude crew, not organised work , not enough space for legs"
Miinukset: "I had to make my own way home from Manchester.. plane diverted due weather."
Plussat: "On time , crew good... no complaints"
Plussat: "free breakfast great staff"
Plussat: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Miinukset: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Plussat: "Everything was awesome!!! I am going to buy only from you my next flights."
Miinukset: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Plussat: "I recomand to Everyone to use the airlines!!Very good quality"
Miinukset: "Nothing , was everything perfect!The stewardesses very nice"
Miinukset: "Space to sit, especially when seated in the middle"
Plussat: "comfy seats and a breakfast thrown in !"
Miinukset: "not much"
Plussat: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Miinukset: "Seats rather narrow"
Plussat: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Plussat: "Good price, comfortable seats, nuce food and candies"
Miinukset: "No online check-in. 1 hour waiting for nothing."
Plussat: "First time flying with them. Strongly recommended!"
Plussat: "The service was OK, we flew on time and the flight itself was pleasant."
Miinukset: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Plussat: "Crew was good, Seating needs to be updated"
Miinukset: "seats could recline better and padding could be better."
Plussat: "great new aircrafts"
Plussat: "Bos-rome Excellent airplane Movies,charging capabilities. Staff was friendly"
Miinukset: "Food drinks extra but keeps cost down No big deal"
Plussat: "Great movie selection!"
Miinukset: "After 6 or so hours, they ran out of many snacks at the snack bar! Chocolate muffin and brownie, etc..."
Plussat: "WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY."
Plussat: "The legroom was good."
Miinukset: "I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things."
Miinukset: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Plussat: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Plussat: "Since I'm short, I had enough leg room but the chairs could recline just a bit more"
Miinukset: "Many things could have been better. When everyone was at the gate and the staff was making announcements, no one could understand them. Was muffled. Even my friend who speaks fluent Spanish couldnt understand the announcements. The second problem was that it took so long to board. We had to take a"
Plussat: "Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible."
Miinukset: "Boarding, deplaning, and onboard service."
Plussat: "Seats were comfortable."
Miinukset: "Long check in time with long lines. No internet check-in Budget carrier, ticket is cheap, so they try to get money from you whenever they can. All hand items are weighed. Max bag weight 20kg instead of 23 Food needs to be paid except water"
Plussat: "Crew was wonderful."
Miinukset: "Freezing cold. Entertainment was limited. Airplane food is what it is."
Plussat: "Plane condition was decent."
Miinukset: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Plussat: "Just an overall bad experience. Will not fly with them anymore"
Plussat: "The crew was rude. If my boarding pass was checked at gate why I need to show it again when I’m at the door of the plane. I told them my seat."
Miinukset: "Also I paid to select seats and I didn’t get the seat I selected"
Plussat: "Fantastic crew and nice premium class amenities."
Plussat: "One of the crew members offered to help with my bag since he said we had to stow it above us. I was in the seat near the bathrooms so there wasnt a location to store my personal bag under as in other seats (normally I keep my personal bag with me under the seat in front of me.)"
Miinukset: "Was not offered water, tea, or food while those around me & even next to me in my aisle were being offered them! Was not until the end of the 8.5hr flight as the woman was at my aisle that I mustered up frustration to ask for water! Also got ELBOWED in the back of my HEAD by another passenger!"
Plussat: "Absolutely nothing - I will probably never fly them again."
Miinukset: "The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous. Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!"
Plussat: "Dreamliner is an excellent ride."
Miinukset: "Food quality is sub-par. Crew service level is minimalist."
Miinukset: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Plussat: "Cheap ticket."
Miinukset: "Old plane, no food offered on a 7 hour flight, curt crew, no in flight entertainment, extremely cramped seats."
Plussat: "The cost is about 50% of other airlines due to no lay down seats. The Boeing 787 Dream Liner, is a very new and nice aircraft from Stockholm to Ft. Lauderdale. The flight from Stockholm to FLL was pleasant, and the food and drink OK, with good quality box meals, drinks, and three main coarse choices in the beginning and 2 hours before landing in Premium Economy. When coming back to NA and taking off in the morning it is OK with about 30 degree lay back seats."
Miinukset: "Once we landed in Stockholm we had only 1 hour and ten minutes once we landed to get off the plane, clear customs, check in for a new boarding pass (we were told the flight was closed), through customs again, and then a long line where we were thoroughly security interviewed. Once done with the interview process, we were then sequestered with ~ 300 others in an overcrowded area without adequate bathrooms or seating. We had contacted the airline and got conflicting data each of the 4 times on the timing being adequate from both the booking company and Norwegian Air, but did get on, albeit over one hour late in departure time."
Miinukset: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Miinukset: "The plane was delayed for hours and there was no offer for water or any other assistance. The reasoning behind the delays were not communicated and being a midnight flight delayed to 2:30/3am was exceptionally painful."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "New plane, clean"
Miinukset: "I tried to add an additional bag online, but server kept freezing up. Decided to check bag at airport. I was charged 80 Euros instead of 35 shown online. I then had to take the small additional box to another counter, because it wasn’t a suitcase???? Staff were very rude, and at best the crew was indifferent. I have flown all over the world on many airlines, and this was by far the worst experience. I will never fly Norwegian again."
Plussat: "They waited so long before notifying passengers of the problem"
Miinukset: "No refreshments were provided to a whole passenger group while they waited in a line to find out what to do and at the end things were still not resolved"
Plussat: "The quality and amenities of the plane"
Miinukset: "Arriving to my destination 12 hours later than planned."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Absolutely nothing"
Miinukset: "The worst flight I ever had"
Miinukset: "DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable."
Miinukset: "After four hours on the tarmac at JFK we had to wait three hours to get our luggage. That’s 7 hours wasted and loved ones waiting to provide rides."
Miinukset: "Took us 2 hours just to drop bags off and check in. Almost missed flight. The guy who was managing the check in staff was one of the most rude aggressive people I've ever met. Could not check in online prior to flight. Check in machines at airport don't work. Got to London and had to wait half an hour standing on the tarmac while they found a tunnel to take passengers off the flight. Worst flying experience I've had for years. Never again with this clown show."
Plussat: "Left on time or earlier. Crew very attentive. Very nice plane Excellent price. I was fed, others were not, not sure why?"
Miinukset: "No headphones or inflight food provided. Everything is for sale"
Plussat: "Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board."
Miinukset: "It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3. The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport."
Plussat: "Dreamliner is great, no turbulence, fast and comfortable Movie selection is good Service was good"
Miinukset: "I noticed that the temperature on Norwegian is kept a bit low comparatively to other Dreamliner carrier I have flown with; I hope this is not to sell off more blankets; which are not free..."
Plussat: "The flight attendants worked non stop during my flights! Anytime I ever needed anything they were right there to help. I had a very smooth flight!"
Miinukset: "Norwegian succeeded my expectations. There's nothing bad to say! Job well done"
Plussat: "Nice, new airplane, modern bathroom, movie selection pretty good, was expecting a low budget look, but it was all high-tech and attractive."
Miinukset: "the usual complaint \i have with all the airplanes, not enough legroom, and no, \i will not pay extra on principle. I also had a problem with the TSA agent, but \i guess that is not your problem. Had to wait a long time for "opt-out.""
Miinukset: "Showed up to my flight an hour before and was told I was late and booking closed... was told by another airline three hours later that an hour before I was able to change my flight for another time but was never told by Norwegian airlines employee. Not only did I pay $542 for a flight home that I actually never was on but had to pay an additional $1400 to get back home and getting home the following day. I would like a refund of my $542 since I was told the wrong information and was on time for boarding."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "Efficient and cheap"
Miinukset: "No free drinks or food, not even water. Very cramped"
Plussat: "The plane was pretty new but some of the entertainment perks did not work"
Miinukset: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"
Plussat: "The new plane, clean, on time"
Miinukset: "I asked for a refill of a glass of wine and it was denied. I found that very stingy. The flight from Oslo to Fort Lauderdale was packed with kids and the flight attendants had no control over them, running around, disturbing everybody and they just wouldn't stop. Very annoying."
Plussat: "Every trans-Atlantic flight I've had with Norwegian has been on a Boeing 787 Dreamliner, which is an incredibly comfortable airplane compared to current standards. Ventilation and lighting are superior in a way that I doubt can be corrected on older aircraft. Norwegian's crew are *superb*. I've never had such snappy service on an aircraft; ordering via the built-in touchscreens is quick and straightforward. Also, I pre-bought the meal for a 7-hour flight, and it also came with a snack near the end, and each came with a drink."
Miinukset: "The food is not as good as Turkish Airlines. I don't think you can order anything but snacks and sandwiches if you don't pre-order, which isn't very enjoyable on a trans-Atlantic flight."
Miinukset: "Another crew in the boarding area called me like a peasant saying you have too many luggage. Very unprofessional!"
Miinukset: "NO WI-FI"
Plussat: "Could not fault my flight to Los Angeles, staff were excellent nothng too much trouble. Just as much room as Virgin etc. It was half the price of other airlines so did not mind paying for a pre order meal and snack."
Miinukset: "Return flight was not as good, staff were a bit abrupt especially one of them. Not many new films, plane seemed smaller"
Plussat: "The leg room was great and your own TV Flat screen was nice! And I LOVED the fact that EVERYONE had their own overhead compartment to store your smaller luggage! And LOVED you could order, swipe and a few minutes later your order was brought to you."
Miinukset: "Would prefer the seats were just a little more padded. The flight attendants were there when you needed them and did their job but they sure didn't look like they were happy to be there. Which was sad because I truly enjoyed the whole flight!"
Miinukset: "cramped seats"
Miinukset: "2hours delay with no explanation. Crew not nice, couldn't get a glass of water after waiting for over 2 hours at check in and running to the plane. No movies, music, or anything. No space, not enough toilets."