Sp Residence Suvarnabhumi

Third time staying at the property and maybe the last. Except for its proximity to the airport the rest sucks. The rooms are a good size.

On check in bathroom dirty. Hair in the drain and used toiletries from the previous guest. Can't get worse than this. Water in the bathroom didn't drain so we had a mini pool in the room. The phone didn't work and when front desk was informed the staff said that none of the phones in the room work. Couldn't order room service on second thoughts would not order. The breakfast looked so sad and the staff was running to the local store to get stuff for breakfast when guests were waiting. No complimentary airport transfers. Was provided on last visits. The swimming pool was a total wreck the establishment should not take the safety of guests lightly.

Location was ok,only fifteen minutes to get to the airport by taxi, small market and 4 convenience stores on your doorstep.nice large rooms.

Swimming pool absolutely filthy, closed the four days I was there(one of the reasons I booked there). Air conditioning not good definitely needs upgrading Was hot most nights ,so not a very good sleep. Communication not that good due to staff not knowing much English.

Nothing

Air port transportation is NOT free, no taxi wating in airport as requested via mail, we need to pay in airport and to go back to airport is not free again BUT when we call the hotel during arrival they said the transportation to go back was free (but it is NOT the case). Really not clean, bathroom and kettle with old noodle inside. NO swimming pool available and no breakfast available. Resto not available. Airconditioner is NOT working (outside 35-40° and inside 30° even if 22° requested) Staff people NOT polite and helpful.

Good price, good location. Stay for 2 weeks.

Extremely not professional reception team, 4 ladies, none of them can speaking in good manners. Can't understand English well, just like arguing every time in the conversation. Extremely poor reception team that makes some faults after told more than 2 times, for example my paper invoice. The team itself can not have good communication, the result which disappoint me will blame on customers and the last on duty receptionist. Sometimes room service are not dumping the wastes.