King's Hotel Nagoya Batam

Staffs were friendly and helpful. Room was relatively clean and nice

The room was up to date and clean. However as we had checked in late, we just wanted to shower and rest. The bathroom was clean except that the overhead shower is spoilt. Water was splashing everywhere instead of down. It was the only upsetting issue but as we were v tired, decided to only feedback during check out. I had problems twice with the hotel even after confirmation from booking.com. About a month before my check in date, i was sent a message asking me for re-confirmation of my room, which is weird as I've already gotten confirmation from booking.com. 2 days prior to my check in date, I received a message saying that they have issues and was unable to confirm my room again!! Asking me to postpone my stay 1 day later which is out of the question as I've already booked all my rrturn ferry tickets and I was only going to stay a night. It was upsetting and frustrating at this last min issue although they finally was able to still secure my room. Funny enough, when the hotel message me that my room was not available 2 days before my stay, concurrently I also receive a separate message from someone I don't know asking me if I need a room to stay on my requested date as they know I have issues with my room at Kings. They mentioned that they were from a travel agency. I was disappointed and angry that the hotel had shared my details with external.parties as they should know better to keep customers details confidential. Hope that booking.com can look into this issue on rooms even when we had gotten confirmation and also the leak of my personal info (my date of stay and contact number) to external parties.