King's Hotel Batam, a PHM Collection

The hotel have a good location. Quiet place and not crowded.. Nice hotel! Your towels have a good smell and thanks to your housekeeping team!! :) Bonus fact : The famous spot for local -> Bukit Cinta just in front of the hotel! Such a romantic and cozy place lol You need to go here at night to experience the view of Batam!!

Air-condition for our room not maintaining well... If you have problem with the air-condition, and at the first place don't sell the room to your guest. Did you expect your guest will just accept the room with bad condition like that? Bad experience when we go out all day long, tired then back to our room and Boom! We ring the front office 2-3 times and complaint about this and 2 maintenance staff came to our room and do something towards the aircond.. after some time they asked us to wait. but after waiting 30 minutes the condition still the same!! Yeah we're at Sauna! After that, We go to front office counter and tell them to change our room right away but they still asked us to wait 15 minutes... that's unconsiderate huh? and that time we're superrrrr upsetttt and with the heavy heart we go to our room... Thanks God! 1 guy staff from front office push the bell and say sorry for our uncomfortable experience and then tell us to change to new room and he following us and show our new room... 8.30 pm until 10.20 pm we need to deals with your unconsiderate treatment... Its really long day for us! However... those experience doesn't make us hate this place.. Prolly no luck for us that day..haha Definitely we will come again next time and hopefully with a good experience!