I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Plussat: "Food, service"
Miinukset: "The space"
Plussat: "I like the crew members"
Miinukset: "Entertainment selection and food could be better"
Plussat: "Great inflight entertainment"
Miinukset: "Have WiFi that is working"
Miinukset: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Plussat: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Miinukset: "Food was good but was not full compared to emirates."
Plussat: "Crew was okay"
Miinukset: "Did not get the food I chose. Seats were not clean and clumsy"
Miinukset: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Miinukset: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Miinukset: "2.5 hour delay"
Plussat: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Plussat: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Miinukset: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Miinukset: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Plussat: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Miinukset: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Plussat: "Seating was spacious, crew was attentive. Boarding was efficient."
Miinukset: "The food choice was not pleasing to me."
Plussat: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Miinukset: "Need to update the planes.."
Plussat: "They treated you like you were important and really took care of my every need"
Miinukset: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Plussat: "Easy red eye flight, just slept the whole way"
Miinukset: "Singapore airline is always awesome. Crew professional and very caring"
Plussat: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Miinukset: "would like regular water bottles to be available for drinking"
Plussat: "The lunch and dinner menu was excellent"
Miinukset: "more bathrooms."
Plussat: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Plussat: "Great service."
Miinukset: "Disinfectant smell."
Plussat: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Miinukset: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Plussat: "Very good service."
Plussat: "Great entertainment system for a short haul fl flight"
Miinukset: "Terrible food"
Plussat: "Everything was good"
Miinukset: "No complaints"
Plussat: "Service by the crew was great"
Miinukset: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Plussat: "The staff were so friendly and helpful."
Plussat: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Miinukset: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Plussat: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Miinukset: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Plussat: "More leg room than other airlines, superb service and excellent food!"
Plussat: "Good crew service"
Miinukset: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Plussat: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Miinukset: "Nothing! Best daytime flight to europe! And home before midnight"
Miinukset: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Miinukset: "one of the oldest planes i ever used"
Plussat: "everything are okey"
Plussat: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Miinukset: "It would be great it the seats were leather so that plane would feel more cleaner."
Plussat: "Crew, cabin and food."
Miinukset: "Lack of entertainment console at each seat"
Plussat: "Great service always"
Plussat: "Comfy chairs and good food on Singapore Airlines."
Miinukset: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Plussat: "Upgraded to biz class, which was fantastic"
Miinukset: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Plussat: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Miinukset: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Plussat: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Plussat: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Miinukset: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Miinukset: "cramped uncomfortable seats freezing cold"
Plussat: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Plussat: "Crew was outstanding"
Miinukset: "No sound on my entertainment system"
Service should have been better
Plussat: "Great crew! Excellent business class suite"
Plussat: "i was told i miss my flight by 5 min and and they told me they wil book mw next flight and gave me a phone number when i called the ph9ne number i was given they asked ms 1400$ more and that was for a week latter flight when i asked for atleast refund or flight cridet they dniede me and wasnt even want talk to me."
Miinukset: "make it right by giving me my flight cdidet oroney back aince i was dnied."
Miinukset: "Everything and being on time and not loosing all my luggage"
Plussat: "The crew was very good. Seat was comfortable."
Miinukset: "Running water in the bathroom."
Plussat: "The cre was really nice and very attentive."
Miinukset: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Plussat: "The crew was really sweet and making sure passengers were comfortable."
Plussat: "The crew was friendly"
Miinukset: "Bathrooms could have some lotion for dry skin"
Plussat: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Miinukset: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Easy and efficient boarding process, great Tv episodes selection"
Miinukset: "Staff was slow to remove plates after eating"
Plussat: "Seat was comfortable and entertainment selection was good."
Miinukset: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The crew was good. Good movie selection."
Miinukset: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Plussat: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Miinukset: "Nothing. Everything was fantastic."
Plussat: "The crews are awesome"
Plussat: "Staff were fantastic."
Miinukset: "Better movies please."
Plussat: "Attentive crew. Good selection of meals excellent wines"
Plussat: "Qatar airlines the service was awesome and the planes very clean"
Miinukset: "Seating not able to upgrade"
Miinukset: "I didn’t like the spicy food"
Plussat: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Miinukset: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Plussat: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Miinukset: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Plussat: "Snacks and the crews on board"
Miinukset: "The crews in the airport, not friendly. They dont even smile!"
Plussat: "I loved the service. All of the attendants were really nice and helpful."
Miinukset: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Plussat: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Miinukset: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Miinukset: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Plussat: "very courteous flight crew"
Plussat: "Staff worked fast to feed and water everyone."
Plussat: "Small airport"
Miinukset: "Transfer is inconvenient."
Plussat: "The service was impeccable, flights on time and the transfer easy!"
Plussat: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Miinukset: "seats are a bit tight"
Plussat: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Miinukset: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "just enough time in Doha between flights. Not too long not too short!"
Miinukset: "Asian vegetarian food can be of better quality."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "The crew was friendly and patient. The flight departed on time."
Miinukset: "The plane was small and cramped. The food was mediocre and could have been more creative"
Plussat: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Miinukset: "The food"
Miinukset: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Plussat: "Comfort and Cleaniness."
Miinukset: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Miinukset: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Plussat: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Plussat: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Miinukset: "The Oryx system lackedmin recent movies ....that's the only complaint"
Plussat: "The flight was on time and boarding was fast"
Plussat: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Plussat: "Crew were wonderful, spacious legroom."
Miinukset: "Boarding was crazy."
Plussat: "Flight was great, best over seas flight I've ever had!"
Miinukset: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Miinukset: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Plussat: "they have a good movie selection"
Miinukset: "it took awhile for us to get our bags in denpasar."
Plussat: "Lovely cabin crew."
Miinukset: "So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!"
Plussat: "Free checked Bags"
Miinukset: "If we could have a free select seat after booking."
Plussat: "Entertainment was very good. Crew was professional and efficient."
Miinukset: "The seat had no lower back support and was really uncomfortable."
Plussat: "Crew were very friendly, very comfortable flight and quick boarding/ off boarding"
Miinukset: "Having my luggage come with me! I have to wait more than a day to get it back"
Plussat: "Crew was very courteous and considerate."
Miinukset: "Food quality could be improved."
Plussat: "Good seat, great service. Typical quality QANTAS flight - perfect"
Miinukset: "Maybe the seat could have been more comfortable."
Plussat: "Lovely staff and great food"
Miinukset: "There was no in-seat entertainment and we weren’t advised of this in advance"
Miinukset: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Miinukset: "No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!"
Plussat: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Plussat: "Quick boarding and friendly staff"
Miinukset: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Plussat: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Miinukset: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Miinukset: "We were booked for a connecting flight we could not possiblely have made given we had to go through customs, immigragion and baggage claim. We had to catch a later flight which was then delayed because none of the toilets worked."
Plussat: "It got me home in one piece safe and sound, what more can you ask for."
Plussat: "A380 fleet was the smoothest flight i've ever experienced of all airlines i've been to"
Miinukset: "one female crew does not smile,all grumpy"
Plussat: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Miinukset: "Use of 737 and lacklustre entertainment system compared to A330"
Plussat: "The service, politeness of staff, the food."
Plussat: "The flight crew was great, very comfortable plane ride"
Miinukset: "The flight was an hour late, but the pilot kept us in the loop with all the information"
Miinukset: "Entertainment system was run down and not functioning well"
Plussat: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Miinukset: "Cant think of a thing."
Plussat: "Friendly crew and great food"
Miinukset: "Not applicable"
Plussat: "The flight crew allows you to sleep the majority of the flight."
Miinukset: "Plane was dated. No outlets at seats so I couldn’t plug in my CPAP machine. Seats crowded compared to other international airlines."
Plussat: "Not much"
Miinukset: "Delayed no information"
Plussat: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Miinukset: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Plussat: "Helpful service and comfortable seats"
Miinukset: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Plussat: "Seat so small , lack of back support and cushioning"
Miinukset: "Seat is so uncomfortable. For the 6 hr trip need a back adjustment for such a cramped environment. Need review my future travel on Qantas"
Plussat: "The flight itself was fine. Point a to point b with no hiccups."
Miinukset: "The cabin crew was rude and had no self awareness. 2 times where I wasn't finished with my drink and they grabbed it right out of my hands. I was grabbing it so they could clear everything else but they took it as me trying to hand it to them. Both times I told them I was still drinking that and they disregarded it and threw it in the trash without hesitation. It's like they were robots on autopilot. Also, the male attendant in my row would always bump me pretty severely with his bum while grabbing things from the cart."
Plussat: "Excellent people who made the flight very nice. Extremely personable."
Plussat: "Absolute top shelf service from checkin to de-planing."
Plussat: "I loved the food and snacks and the endless selection of movies and music"
Miinukset: "Leg space could be a bit better. When people put there seat back the back of their head was right in my face and so I had to recline mine back Hahaha"
Plussat: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Miinukset: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"
Miinukset: "No any explanation to delayed about 2 hours that resulted in missing the connected flight for more than 10 hours."
Plussat: "Friendly cabin attendants"
Miinukset: "Uncomfortable seating"
Miinukset: "Small plane and short flight so given a small snack but no entertainment."
Miinukset: "tv monitor didn't work well."
Plussat: "The food and service were excellent!"
Miinukset: "Flight was delayed by 30 minutes."
Plussat: "Staff were pleasant enough"
Miinukset: "Boarded about 40 mins late (understandable but still a negative), entertainment system didn't work at all the entire flight for anyone except Business Class, and the food portion (dinner apparently) was miniscule. I was starving by the time I disembarked."
Plussat: "I flew to Sydney from Dallas and back and I had no problems or issues. I would fly Qantas again."
Plussat: "Crew and foodnostfing"
Miinukset: "Boarding unorganized."
Miinukset: "The flight got cancelled at 2:30am and then I had to try and find another flight rather than the airline automatically rescheduling me"
Plussat: "The space and comfort was excellent"
Miinukset: "Just wanted a few more snacks during the flight. Apart from that everything else was superb."
Miinukset: "The airline used a codeshare that did not seem to signify anything. They would not provide me with any help when it became clear I would miss my connection. Furthermore, I purchased an extra legroom seat and was charged for it twice. Avoid if at all possible"
Plussat: "The steward went out of his way to accommodate my dietary needs. The vegetarian meals were all given out leaving nothing for me to eat. He spent the time and effort to prepare and bring me a meal from Business Class. 2 free checked bags is also a big plus."
Miinukset: "Felt like a budget airline. You need to pay extra to be able to preselect your seat. The amount of leg room is atrociously small. The 15 kg. carry on weight limitation is a joke. There were too few bathrooms and one was out of commission to boot."
Plussat: "Didn't have to pay for drinks, after 4pm policy!"
Miinukset: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."
Plussat: "Despite the fact that there was a nearly 9 hour delay in Sydney, Qantas handled it as best they could. I received three $15 meal vouchers to use in the airport. And, since I missed my connecting flight, Qantas booked a hotel for me, free shuttle service to the hotel from the airport and rebooked me on the earliest connecting flight. I was of course inconvenient for this to happen but it was handled well."
Plussat: "Entertainment system was good as usual"
Miinukset: "No food on plane due to issues after extended delay Woke up 4 1/2 hours before flight due to land with a frozen orange juice and a muffin. Too much wind to land and a final vomitus landing. Not the best."
Plussat: "Nicest flight attendants I've seen! Their service is phenomenal and they truly care about your experience. Food and entertainment are great as well."
Miinukset: "Seats were incredibly cramped, very little legroom for such a long flight."
Plussat: "Crew was outstanding, seats were comfortable. The food was awesome!"
Miinukset: "it was perfect."
Plussat: "All was great."
Miinukset: "The airline has so many people from far away places waiting too long for their next connections"
Plussat: "Good attention to detail."
Miinukset: "Seat controls panels need updating. Are also dirty."
Plussat: "Cheap flight. 2 bags allowance. Despite mess with delay flight and cancelation baggage arrived with me."
Miinukset: "Delay was 1.5 hour. No weather condition just their internal problems. Missed connection in Istanbul. 5 hours waiting . The worst airport i know . No benches to sit or regular waiting areas. Terrible food. Choice fish or pasta... no meat."
Plussat: "The only good thing about Turkish Airline was the entertainment, the movie selection was pretty good."
Miinukset: "I did not like flying with Turkish Airline. Worst experience ever for travel. Kept us on the the plane for hours while fixing the technical issue. The food is disgusting, the crew does not speak very well English. They do not come quick enough when you want something. I would not recommend Turkish Airline to anyone. We had to pay extra for sears that were given, should have been given to us for free considering they treated us badly on our start of the journey."
Miinukset: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Plussat: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Miinukset: "Gate experience at IST was sub par"
Plussat: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Miinukset: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Plussat: "Crew was very kind"
Miinukset: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
Plussat: "Food was good. One thing I like about Turkish Arilines is that the plastic containers they use for food are a variety of shapes and sizes. This really helps the food service seem less industrial."
Miinukset: "Check-in was ludicrously slow, though that may have been due more to customers than to staff... Entertainment system at my seat not functioning."
Miinukset: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
Plussat: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Miinukset: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
Plussat: "The food was good!"
Miinukset: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Miinukset: "Seats were cramped for an international, 10 hour flight"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "I liked nothing about this flight!"
Miinukset: "No matter the airlines, all passengers going through immigration wait in long lines, no ropes but rather a big free for all. Push and shove."
Plussat: "Asian Vegetarian meal was good."
Miinukset: "Seats with less leg room . No WIfi facility at the gate ."
Miinukset: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
Plussat: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Miinukset: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Plussat: "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"
Miinukset: "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."
Miinukset: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
Plussat: "Service and food"
Plussat: "Nice crew. Boarding and deplane was fairly easy and quick."
Miinukset: "Seats in coach are quite close and became worse when people reclined."
Plussat: "Great entertainment system and tasty food!"
Miinukset: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."
Plussat: "The boarding process seemed to just be to get in a line and go for it, which was kind of nice to avoiding pointless zones. Pretty decent movie and tv selection, but on one flight my touch screen hardly worked to it was hard to watch anything."
Miinukset: "Beware, when you booo through kayak apparently you can't choose your seat so you get all middle seats...regardless of the fact that your preference is set to aisle or window and those seats are available. Food was prettt bad and it's also an hour plus to even get a drink of water. I was constantly dehydrated and thirsty."
Plussat: "Chair did not recline properly - 16A/B"
Plussat: "Very clean, comfortable, great service and very kind attendants, great food, accommodating comfort for the long trip I had. Definitely the best airline experience I have ever had and all for an incredible price, under $600 to fly from Miami to Rome!"
Plussat: "The service was okay."
Miinukset: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Plussat: "Entertainment system is excellent, food is solid and plentiful."
Miinukset: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."
Plussat: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Plussat: "The food was good, the crew was very professional and friendly."
Miinukset: "The seats are too crammed and there's barely any room in the economy class."
Miinukset: "boarding was chaos seats were tiny and food was abysmal"
Plussat: "Great great great"
Miinukset: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
Miinukset: "Very very cramped"
Plussat: "Excellent service, excellent food, very friendly crew"
Miinukset: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Plussat: "Onboard service was good. Ben Gurion airport services were excellent."
Miinukset: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Miinukset: "I have 4 lost baggages, didn't arrived Miami"
Plussat: "Friendly crew."
Plussat: "It is nice that breakfast was served."
Miinukset: "Gate agents never called flight to board - just played an announcement twice saying it would board in 5 minutes. Free Wi-Fi on all flights would make your airline stand out. You may want to work with the airports to provide your passengers with cleaner toilets at the gates."
Plussat: "Nothing to rave about"
Miinukset: "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."
Plussat: "Turkish Delight, food, seating that had leg room for my husbands long legs (we arranged our seats well in advance of the flight) ."
Miinukset: "Was hot before taking off then had cold air blowing directly on my neck. For most of the trip it was comfortable."
Miinukset: "Ran an hour late"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Plussat: "The food was excellent on this airline. The service was great. I recommend this airline."
Miinukset: "Sadly the airlines treat us like cattle now the way they squeeze us in like sardines in their non-adjustable seats. This appears to be true on all most airlines."
Plussat: "Great service"
Plussat: "I was happy that they fed us breakfast even though it was just a commuter flight."
Miinukset: "The seating in coach is a little too cramped - so we were happy that the flight was fairly short. Unfortunately it was delayed about 1.5 hours, so it felt like an even longer flight. The only other complaint I have was that some of the passengers had the most astoundingly powerful body odor, which also really made me wanted to get off the plane as fast as possible!"
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Plussat: "The crew was very kind"
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."
Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Miinukset: "Not being 1 hour late"
Plussat: "Friendly crew"
Miinukset: "KLM lost one piece of my luggage"
Plussat: "Good for both."
Miinukset: "Bigger seats."
Miinukset: "Delays, took my hand luggage into the hold,"
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Plussat: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "Good services!"
Miinukset: "Customer service"
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Plussat: "Short-hop flight, fit for purpose."
Plussat: "Easy boarding, plenty of room"
Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Miinukset: "The bags where damaged from the staff"
Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."