Intourist Batumi Hotel & Casino

The reception staff were mostly helpful and friendly. The hotel was conveniently located for the boulevard.

There were cockroaches crawling about. I saw a huge one in the corridor on level 1. Rooms look tired and in need of renovation. We had a blocked drain with all sorts of yuck stuff down it. The other room had a broken toilet seat. We had to complain twice to have it repaired. Breakfast was very boring. Same stuff every day and the choice was not great. The serving personnel in the restaurant looked miserable and not engaging. Can someone give them lessons on how to smile and be nice to the guests. Georgians have a huge hospitality tradition. Sadly the very people who are supposed to show it didn’t! This is not a 5 star hotel.

Good Hamam

We were disappointed about the cleaning (towels) and no air conditioning. Needed to sleep with opened window. In addition, we booked a more exclusive room and got a simple one. The room was dark with no lights. The staff did not change any towels, sheets or renew the soaps. Very unsatisfied with the service and staff. The pictures in booking.com do not represent what we got.