Scandic Torget Bergen

Location was great, although a little noisy at night. Beds were comfortable, family room was large.

When I booked, I was charged an extra separate charge of £167 with no explanation. In the end I asked about it, and it was refunded. I found a few hairs here and there when we arrived, and the toilet wasn't cleaned on the second day of our stay. Although one English Breakfast tea bag was supplied, there were 2 adults who wanted tea, and there was no milk or sugar to go with it. Also the tea bags were never replenished for the entire week, and dirty cups were not removed, washed or replaced. I had to wash the tea cups myself in the bathroom! Also many of the cups don't have handles. If you've ever had to drink a boiling hot drink from a non-insulated cup with no handle, you can appreciate how difficult this is. Finally my Dad's room had no shower gel in the dispenser. Even when he asked for it to be re-filled, it wasn't, and he had to go and collect a bottle of shower gel from reception and refill it himself! It was just simple things, but would have made a big difference. Main issues seemed to be the staff who were cleaning the rooms having no attention to detail. For the price, it should have been better.