NH Berlin Potsdamer Platz

The booking.com info on the property said it had a minibar and carpet (I needed a minibar to refrigerate things during the weekend and chose the property on this basis) but it had none. The staff were helpful enough but I was told I could have no discount due to the above wrong info, first because it wasn’t their problem booking.com was wrong, second because a manager was away and thirdly because the revenue dept said no (which was it?!). So the description was deceptive, there was no protocol for offering any sort of compensation and the staff seemed bound by lack of delegated authority in a situation when a manager was away. Very poor approach and experience, and I’ll be writing to head office.

Nothing

The male employee at the front desk is too unfriendly.

Location

Pillows very poor quality, cleaning room floor only once a week, and ac not functioning 24/7