ibis budget Berlin Ost

Hinta oli kohdallaan.

Laitosmainen tunnelma, outo vessaratkaisu ja natiseva sänky.

Reception desk service was below any comments. Guys who were sitting there were not helpful at all and not nice.

10mins walk from the metro station. The hotel room is clean and neighborhood ok and less busy. The photos of hotel room are true, bedroom size is okay, toilet small, washing basin beside your bed. For short stay (1-2 night).

Check In Hassle Check in yourself via a check-in kiosk at the back entrance. Met another confused tourist like myself, do NOT arrive too early the kiosk will not be enabled for check in yet. Self check-in is mandatory, even during opening hours the receptionist will not check you in over the counter! Thus, remember to bring along your credit card as you will be charged for the first night. You will pay the remaining charges to the receptionist during the opening hours.

The bed was good and I appreciate the late checkout time of 12 o clock. The rest was definitely not the Ibis standard.

Usually, you know exactly what you get when you book an Ibis Budget. Not in this case. And to be clear: I am not picky at all, I just need a place to sleep and a shower. The hotel is very outdated and worn out, the room was not clean at all, the LED lights were hanging out of the panel across the wall- covered in gaffa-tape, the mounting system of the shower handle was broken and on top of everything, the water in the shower stayed cold even after five minutes of waiting! I had to use the self-service check-in because I could only be there outside the reception hours, so I could not ask for another room. Stating the problems the next morning, I got a "formal apology". No offer of a refund or some other compensation. Usually I am a fan of Ibis Budget Hotels, but I will not stay here again.