Hotel Ercilla

The staff - especially Mickael (concierge) and Siara (lobby bar)

The area between level 12 and the rooftop club was scruffy. A pity, because the club is great. The restaurant food was excellent, there was an English version of the menu, but the staff did not seem to understand if you ordered in English. Some further training necessary.

Not only was the baby cot we requested in the room but they also provided a baby bath and stand, a bottle warmer and they also gave a small baby care set with baby toilitries. The room was a lovely size, the bathroom was relaxing and had wonderful ritual toilitries provided.

Bautybag for the Baby. Garage.

Pizza at the rooftop bar.

Sparkling clean rooms, good location, awesome rooftop bar, and very helpful and friendly hotel staff!

On the day of our check-in, we heard loud knocking and drilling and understood from the hotel that there are ongoing refurbishment on the 7th floor (we were located on the 5th). The hotel staff was very kind and relocated us to the 10th floor, which was a lot quieter!