Park Regis Birmingham

Rooms are ok, average, nothing special.

Had an issue with their booking in system resulting in them having to take my card payment using a hand held terminal. However, this information wasn’t recorded efficiently or communicated well between team members resulting in a second charge being put on my card in my absence. There was no phone call / email to check first if I had made a payment and insufficient checking of their own data base first to check if a payment had already been made. A phone all to the hotel was made by myself after I discovered the error. A refund for the additional payment was made once they had checked their system.

room service stopping at 11pm

Staff were fantastic

Bed was really uncomfortable Room was very noisy, don’t know if it was air conditioning or just plumbing issue, but had sound of continuous running water. Bot so bad we booked out of hotel at 4.30 am