Hyatt Place Boise Towne Square

Clean, Spacious, and Fancy but...

I love the modern look of the rooms. Very spacious, big pull out couch and living room area, big flat screen TV, refrigerator. Delicious complimentary breakfast. Great deal for just under $100.

The staff seemed a little incompetent. We ordered room service and then they called us almost an hour later and said we have to come down to the lobby to carry up our own food. When I got down there they had four plates and three drinks sitting on their front desk counter. I asked if they at least had a tray I could use but they said the one tray they had was stolen. So I had to take a couple trips to carry up all my food. And the room service food was terrible and basically inedible so it was a waste of money. But their breakfast food was great. The bathrooms in our room did not have a sanitary strip around the toilet but there were some in the droor so it was clear they are supposed to use them. I called the desk to ask for a couple more pillows and a blanket because we wanted to use the pull out bed from the couch for our kids and there was not bedding for that bad in the room. The woman at the front desk seemed very put out and said they only have a small number of extra pillows in the whole hotel, but they eventually brought them to us. So if I would have just stayed in the hotel without ordering room service or needing any help from the staff I would have given a great review because I did love the room for a great price. They just need a little help with customer service.

The room was spacious and comfortable. It was clean.

There wasn't a microwave in the room. We had to leave at 6:30 before the breakfast, so we didn't get to take advantage of that.