Boise hotellia

Plussat: The entire staff was attentive and friendly. Nancy was a true professional behind the bar!

Plussat: We loved the valet parking. Downtown. Walking distance to a lot of places.

Miinukset: Bed was ok. Pillows were ok. We both woke up with neck aches. The towel rack IN FRONT of the bathroom sink was very awkward. Trying to lean over and wash your face in the sink was not comfortable, and put added pressure on my low back! Why aren't the towel racks on the EMPTY wall next to the sink?!

Plussat: The room was very nice. And the parking was convenient. Very nice bathroom, as well as an extremely nice bed.

Miinukset: The only thing that might have been better was the parking. It was a little difficult getting in and out of the parking garage. Very tight and compact.

Plussat: The room was large, and comfortable, nice king size bed. Free wifi always a plus. Flat screen tv. The staff was great, very friendly and helpful. Food at the restaurant was great. Location was awesome. You could walk to food and entertainment. The room also had a great view of Boise.

Miinukset: Noise was the biggest problem. I was on the 11th floor and could hear the street noise. The room doors were heavy and slammed shut so anytime someone went into their room there was a loud bang. You could hear everything coming from the hallway as if they were standing next to you. You could hear the people in the next room too. I didn't sleep well due to the banging doors and people talking.

Plussat: The view from our window was great for my girls!

Miinukset: Ordered breakfast the night before to be delivered at 8:30AM showed up 45 mins late. Paid $18 dollars to have my car get parked only to get a parking ticket! Still no one has returned my call and the front desk did nothing!!

Plussat: Location is superb...central to the best shopping/dining/entertainment district in downtown Boise. Staff was very friendly and helpful, but that's probably just a reflection of the people of Boise/Idaho. Nice, nice people everywhere.

Miinukset: lobby/hallway carpeting is older and dirty. Everything else is very well maintained and clean.

Plussat: This place has improved over the old Shilo Inn but still needs a lot more updating to be truly nice. New furniture, bedding, floor coverings, some lighting, TVs and appliances.

Miinukset: Single pane windows, old drapes, wallpaper, bathroom fixtures and tile. Crumbling lampshades, tile around tub not clean.

Plussat: The staff was friendly and tried to come up with solutions. Hot continental breakfast options.

Miinukset: Advertised as having a fold out couch when the couches were all tied down because they were broken. Mattress in couch only sleeps one. Lamps and other electrical compromised because couch was bending chained power strips against outlet. I pulled the couch off teh outlet to keep the lamps from shorting.

Plussat: Room with balcony overlooking river, very spacious, clean, comfortable bed, powerful hot shower,

Miinukset: check in counter is beside entrance, people checking in have to stop immediately after stepping foot inside creating a constant jam because even during non check times people have questions are checking out etc

Plussat: Loved the pool and sauna, breakfast was nice

Miinukset: Neighborhood felt sketchy

Plussat: Breakfast staff was on top of everything during breakfast hours.

Miinukset: Toilet. Tub and sink needs to be replaced as they were permanently dirty. Holes in wall. Screen door broken and hard to open. Hotel needs lots of updating.

Plussat: Location was good

Miinukset: Power outage while I was there, Internet was down, There was trail mix all over the floor & the shower tub didn't drain.

Plussat: Very clean, friendly and comfortable beds

Miinukset: Could hear next door room

Miinukset: Dirty bathroom with clogged drains.

Plussat: I liked that it was connected to the green belt. It was at a convenient location to get to downtown.

Miinukset: Our room was poorly cleaned. It looked like the bathroom floor had not been mopped, and the sink was plugged up.

Plussat: after telling the kiddo for five hours of driving that we were goong to go swimming, the pool was "closed for 24 hours". when i explained our dissapointment at check in i was abrupty told that i could cancel my reservation. overall, the place is clean, worn out and out of the way. dont expect to walk anywhere and the free breakfast looked terrible.

Plussat: The beds were very comfortable. Bathroom was nice, although the floor was not level around the door or bath area. TV's and wifi were great.

Miinukset: This room was by an entrance, next to the pool and the breakfast area. The refrigerator was THE loudest one I've ever heard. So, unless you are getting a GREAT deal, THAT room is not a great room. Its on the first floor.

Plussat: I mean, it's a $65/night hotel - what do you want? It was clean and comfy and the staff was really nice and helpful.

Plussat: Bed was comfy and pool was nice.

Miinukset: They need to be very clear about their prices with KAYAK they charge me an extra $80 I wasn’t going to argue as it was 8 o’clock at night. The ice machine out by the pool didn’t work. Our TV was messing up. They don’t have a free continental breakfast you have to pay six dollars a person for it the carpet was tore up throughout the hallways one of the doors you couldn’t use the key card in at all and it was hard to put it in the door to get into your room the guy walked by and said don’t you love that I’ve been here a month for work and I always have that problem. I will never stay at a red lion ever again in any state.

Miinukset: The air conditioner was terrible.

Plussat: Staff was Helpful

Miinukset: Bed looked like it had been used already and there were no toiletries

Plussat: The room had a mini frig and microwave

Miinukset: Everything! It was so hot! And the only place in the motel that had air conditioning where the guest rooms and the lobby. My room was so hot when I got in it. It took over an hour for the air conditioner to cool it down. Also people were smoking outside the door by the pool so anytime I went out I was inundated with smoke.

Plussat: Price was cheap.

Miinukset: It was dirty. Evening staff unfriendly. Morning staff good.It was yhe worst Super 8 we have ever stayed at.

Plussat: Staff was polite

Miinukset: Uncomfortable bed, nasty shower, too small of blankets for bed, smelled funny. Get what you pay for.

Plussat: Nothing

Miinukset: Filthy Poor service

Plussat: Loved the room

Miinukset: Front desk staff really needs customer service training. They were too focused on smoke breaks as well as smoking right outside the front door. They used vulgar language while talking to co workers while guest were present. They were slow took them 30 minutes to check in a guest. My room key didn't work half of the time had to wait over a hour to get another one made..HORRIBLE

Plussat: Breakfast was stupid an apple granola bar and a small bottle of water. Bed was pretty good

Miinukset: Elevator could have been working.

Plussat: Everything was great

Miinukset: Not a very good lay out.

Plussat: Nothing

Miinukset: Front office staff. Not friendly. Quite rude.

Plussat: Price was right ... Room clean, decent decor.

Miinukset: Thin walls, lower room had cars parking in front of room window. Very noisey guests...

Plussat: Price was right.

Miinukset: Towels were old, room was not completely cleaned after our first night. Our safety lock on our door was broken and the outside secure door was not secure at all and remained unlocked all night. Group traveling with us, in another room, did not have their room cleaned after first night.

Plussat: Not only was this hotel pet friendly, they were people friendly. Pool and spa open 24/7. The Grandkids, grown kids, and adults all had a wonderful time. The breakfast was very enjoyable and happily included eggs with ham and cheese.

Miinukset: The mattress could use a memory foam topper. Other than that everything was great.

Plussat: Loved the helpful front desk staff and great hot breakfast.

Miinukset: Location was a little difficult to access from the highway

Plussat: I liked the pool being open 24/7... Also the redesigned look

Miinukset: Nothing

Plussat: It was very clean, quiet during the night. Staff was friendly. It was a good stay the room was great.

Miinukset: The price was a little on the high side but overall it was fantastic

Plussat: Clean rooms.

Miinukset: They totally messed up the billing and I still haven't got it straightened out.

Plussat: Nothing!

Miinukset: The 1st room I had was infested with bed bugs!!!!! .They switched us rooms which I felt was NOT enough compensation for our entire family being EAT up by bed bug bites! Mine are mostly on my FACE!!! And we are all bit up all over our BODY! They had absolutely NO apologies or even any attempts to offer anything to compensate our visit. As a matter of fact once I found out my stay couldn't be refunded or exchanged in any way, even given this situation we were dealing with due to no fault of our OWN, I had to pay for one more nights stay on one room since I had rented 2 roomsbut for some reason 1 day was left off the 2nd room. Well when I went to extend that room and get the new keys for the 2nd room that was taking in the bed bug clients, he charged me $101 For ONE night extension!! I paid $410 for a wholeweek!! It was advertised as a hotel with a pool and a breakfast. The breakfast was $7.99 and the pool and hot tub were located in an adjoining hotel. The hot tub was broke 3 out of the 7 day stay.

Miinukset: The hotel didnt have anyone at the front desk and I was then directed to the hotel next door. They couldnt find the reservation, forced me to pay for another room. When I showed I was double charged they said they didnt see it.

Plussat: Staff was amazing, check-in was easy.

Miinukset: Restrictive hours for pool/spa, parking garage was very tight, $15 for parking overnight.

Plussat: Mary Ann was a great host and checked us in.

Miinukset: My friend , Stacy Cinderella,room #1103 said pipes in the wall made noise all night long.

Plussat: Location

Miinukset: Breakfast

Plussat: That was probably the most comfortable bed I've ever been on - I wanted to put it on the top of my car and bring it home with me.

Miinukset: The toilet was difficult to flush...not impossible, but it had an issue.

Plussat: Staff was really friendly and helpful.

Plussat: The location was good and the breakfast options were great.

Plussat: We loved the breakfast and the cookies in the evening. Lovely and inviting lobby area to relax and read.

Miinukset: The bed was too soft for our liking.

Plussat: Very nice stay. Staff took care of any needs . Included buffets were great.

Plussat: Location, staff, comfortable bed,nice to have a restaurant in house

Miinukset: Busy restaurant in morning. No coffee made

Plussat: The rooms are very nice....clean... Extremely comfortable bed and pillows. The staff is very friendly . We booked the room with the double hot tub, we arrived a night early and they upgraded us to the hot tub room so we wouldn't have to change rooms the next day ! Love this hotel !! And amazing buffet breakfast included with the room.

Miinukset: Nothing It's our new favorite Boise Hotel

Miinukset: There isn't anything I would change.

Plussat: Beds were very comfortable. Breakfast buffet was awesome. Staff was very nice.

Miinukset: Property was dated

Miinukset: My room wasnt ready at check in 3pm so I was told that I would be upgraded however next day I found out I wasn't upgraded

Plussat: The enviroment overall was great, I couldn't have asked for a better stay.

Plussat: Very good

Miinukset: Smelled of an old smoking room but not a problem.

Plussat: Great price, easy check-in/out, convenient location for a one night business trip. Also pet friendly which is important for future stays.

Miinukset: The handle to my room was broken, so I had to switch rooms. The first room I was in was by the indoor pool and smelled strongly of chlorine. Once I changed rooms due to the security issue it was better. Main issue after that was I was again by the indoor pool and there was a group of loud adults “playing” in it until well past midnight. Their laughter and screams kept me up and I had an important business meeting at 8AM the next morning. It would have been nice if the staff enforced quiet hours.

Miinukset: Arrived approx 10:30 pm & find ants in the bathroom & around the AC unit. After giving my young daughter a bath, found out there were no bath towels to dry her off. Called & requested them, was told they would send right up. Waited over an hr, called again.(it's now midnight) Was told they'd be @ my door by 7:15am in time for our showers @ 7:30am since we couldn't shower upon arrival w/no towels. Called a 3rd time @ 7:20am, was told we couldn't get them til 8am when housekeepers arrived, yet we were scheduled to leave @ 8:30am. After 4 ph calls & 2 requests to talk to manager, we left with NO progress. (manager never called) At this time, I will be refusing payment & leaving negative reviews. The front desk clerk was extremely helpless & lied several times. Even pretended to be someone "different" when I called the 3rd time, "Oh that wasn't me"....I will never use this hotel again & will be sure to ALWAYS check for towels as soon as we walk in.

Plussat: I've said that before and I like the convenience to the airport and downtown

Miinukset: We had a room with no windows to the outside. It faced the run-down pool area, but you couldn't go out the slider without leaving your room unlocked.

Plussat: Staff was very accomodating

Miinukset: Sort of drab. Uncomfortable chair in room. No tables in lounge. Confusing restaurant service

Miinukset: Switched rooms twice. We were not the only room with cleanliness issues. First room had a sewage scent, second hadn’t been cleaned after the last guests, the third one, which was a non-smoking room, smelled of smoke with the smoke alarm dismantled. They knew they were going to be full, but did not staff appropriately. Horrible experience. The front desk tried to do all they could.

Plussat: Nothing

Miinukset: No breakfast although listing specified it was offered--clerk rudely stated that they cancelled it 4 months earlier. Thermostat in room was broken so we froze all night since no one came to fix it.

Plussat: Everything was fine. But when you see 3 stars you don't expect everything to look so run down. I half expected to see duct tape holding things together. The staff was very pleasant and professional. The price reflects what you get.

Plussat: Location is good if you have an early morning flight.

Miinukset: Definitely not a 3 star hotel. Dated facility that is overpriced.

Plussat: The room was pretty good size. Staff was polite and friendly. The place looked really nice. 3 minutes from the airport and 1 minute to get on the highway. 15 minutes away from downtown so you're close to everything but can still sleep at night without the noise.

Miinukset: The key card kept getting deactivated even though ours never touched any cell phones since one was inside the car compartment and the other in my wallet. The guests next to us complained that theirs all deactivated too and there were 5 of them. One of them disn't even have a cell phone. It wouldnt be too bad if our room wasn't so far. Other than that everything was great. Easy access to the parking lot... Unless your key card is deactivated, then you gotta go to the front desk.

Plussat: Nice facility that is very conveniently located close to downtown and the university.

Plussat: The location

Miinukset: This hotel has absolutely zero upgrades. No continental breakfast. The bathrooms are deplorable. It's like a step back in time. The facility is dirty period I wiped up the bathroom floor and took the rag down and showed the people that checked us in and they couldn't believe it. The mat in the bathtub we ripped it out and so that to maintenance and they came and cleaned period the first room was so dirty Number 103 that we had them come and check it. The floor lamp didn't work the heater faceplate fell off on the floor the bathroom actually had chunks of stuff on the floor and under the vanity. They moved us to room 104 and again the bathroom was deplorable. I think a businessman if he had guts enough to do it would be a good person to stay there. I do not think that it's family-friendly because of the field. We will never stay there again. I did not want to do any reviews because I did not want to slam this hotel. Over the years we have stayed there many many times with a handicapped husband. But we're done now that she's no longer with us. We make trips to Boise at least once a month .

Plussat: The girl who runs the evening shift was extremely helpful and polite. The service was above my expectations.

Plussat: The felling of being in lodge in the northwest

Plussat: The pool and hottub set up was nice. The breakfast had a good variety of options. The hotel was really clean. The wifi connection and speed was great!

Miinukset: The room I was in had areas of the carpet that were starting to roll. Like the carpet needed to be restretched. Also, the cookies were good, but seemed like they weren’t fresh.

Plussat: We appreciated the cleanliness and updated amenities.

Miinukset: Some of the supplies were not out for breakfast, but the staff quickly jumped on it and help with that.

Plussat: Where do I start...free hot breakfast, 24 hr pool and workout room, great in room entertainment, nighttime cookies and milk...beer and wine for purchase at front desk...free shuttle. This place is a steal and it is immaculate plus serviced by a helpful staff

Plussat: Staff was very friendly and helpful, wish more people would tip staff .

Plussat: Everything

Miinukset: Nothing

Miinukset: No free breakfast

Plussat: We were greeted with a warm smile upon arrival and then every time we returned back to the motel. It was the quickest, smoothest check in that we have ever had in our travels. As we left, we were told to have a wonderful day.

Miinukset: Having to leave.

Plussat: Everyone what very nice and accommodating. The pool and workout area were very nice and well equipped with good equipment.

Miinukset: You could smell smoke in the room whenever the bathroom fan came on, so much so that it was difficult to take a deep breath.

Miinukset: Had to pay for breakfast. $11/person. There wasn't a continental breakfast.

Plussat: Great for a quick local night away from the kids. Clean and spacious.

Miinukset: Stayed one night everything was good

Plussat: We were there for a wedding, it was the perfect location. It was a very nice hotel and will stay there again.

Miinukset: You had to pay for breakfast. I am not a morning person and don't usually eat breakfast so everyone goes to the hotel and we sit around they eat I drink coffee. We did not feel that comfortable there.

Plussat: Bed was comfortable

Miinukset: Was unable to find staff member for checkin upon entering so more prompt service would have been nice.

Plussat: Liked the hotel decor, fitness center, coffee bar, beer and wine and the limited but good menu for food

Miinukset: No healthy hot options for breakfast, oatmeal tastes like glue!, why so many sweetened kids cereals???? Ugh so annoying

Plussat: I love the modern look of the rooms. Very spacious, big pull out couch and living room area, big flat screen TV, refrigerator. Delicious complimentary breakfast. Great deal for just under $100.

Miinukset: The staff seemed a little incompetent. We ordered room service and then they called us almost an hour later and said we have to come down to the lobby to carry up our own food. When I got down there they had four plates and three drinks sitting on their front desk counter. I asked if they at least had a tray I could use but they said the one tray they had was stolen. So I had to take a couple trips to carry up all my food. And the room service food was terrible and basically inedible so it was a waste of money. But their breakfast food was great. The bathrooms in our room did not have a sanitary strip around the toilet but there were some in the droor so it was clear they are supposed to use them. I called the desk to ask for a couple more pillows and a blanket because we wanted to use the pull out bed from the couch for our kids and there was not bedding for that bad in the room. The woman at the front desk seemed very put out and said they only have a small number of extra pillows in the whole hotel, but they eventually brought them to us. So if I would have just stayed in the hotel without ordering room service or needing any help from the staff I would have given a great review because I did love the room for a great price. They just need a little help with customer service.

Plussat: We arrived during the March Madness basketball tournament and I was hoping to catch the second half of a game. The first room had a TV connection issue. When I called, I assumed they would send up someone to connect wires or hit some buttons to set up the TV properly. Instead, they put us in a new room within 5 minutes of my phone call. I saw the entire second half of the game. Thank you.

Miinukset: Reservation wasn't held. Kicked me out.

Plussat: Very nice and very clean! Great location and easy to find. Would definitely recommend and stay again!!

Plussat: Room was clean and beds were comfortable.

Miinukset: we arrived at 5;30 PM and were told we could not be put in a room because the computer crashed so we had to wait until 7:00 PM to get in our room. We were traveling with our dog and we ended up on the 4th floor which was somewhat inconvenient to take him through the lobby and up an elevator. We did notify that we were traveling with a pet when we booked.

Plussat: The concept was nice. The lobby was very inviting and check-in was efficient and friendly and were able to accommodate my late arrival. As hotels go, it was descent, I think, which seems to be a hard thing to find these days.

Miinukset: I was sold an odd room that looked nice on the website but was not as nice in person. [It didn't seem particularly clean, but perhaps I imagine any "itch" to be the worst case scenario of the dreaded bed insect. Also it was a first floor room and the walk-in shower was not what I thought a walk-in shower was (perhaps a personal problem).] I guess the main complaint is that I was woken up at 6:00 when the lobby (gallery)turned on its music for the morning. I had a first floor room and I think the music bled into the room, although I am not sure if it was that. Also, the scanner in the business center didn't seem to work (i.e. I couldn't get it to save to a file--again, perhaps user error). Also, perhaps this is ESP-ish, but it seemed like a bad place to work: it seemed like morale was very low. Not sure, but the atmosphere in the "gallery" seemed oppressive.

Plussat: The room was spacious and comfortable. It was clean.

Miinukset: There wasn't a microwave in the room. We had to leave at 6:30 before the breakfast, so we didn't get to take advantage of that.

Plussat: I was so quiet but I was there on a Sunday night.

Miinukset: Breakfast was pretty minimal.

Plussat: Very clean, comfortable beds, breakfast, later check out time

Plussat: Place was quiet, but we were in fairly late and out the next morning. Room was clean.

Miinukset: Could use a better internet connection. It was rather slow Breakfast was minimal.

Plussat: Great value for the money. Plenty of parking, close to the airport.

Plussat: The bed

Plussat: Great facility and staff.

Miinukset: Location is at the edge of town and very close to the airport so shopping and dining options are very limited without driving

Miinukset: Front desk check in staff was a bit rude at check in. It is a disappointment that this facility does not have an indoor pool, considering it is in an area that has warm enough weather for outdoor swimming approximately two months a year. On that note, having the availability of a hot tub room/exercise room would at least be a favorable asset and more appealing for travelers.

Plussat: We stayed only one night, the bed was very comfortable, the staff were very friendly. Overall, it was very good.

Miinukset: We stayed on the second floor and during the night, someone on the third floor above our room on the third floor got up and walked heavily on the floor, enough to wake us up twice during the night.

Plussat: Clean, quiet room, ready on arrival. Bed comfortable. Good web connection. Staff helpful and courteous. Good value, will stay again.

Miinukset: Breakfast poor.

Plussat: Power to plug in phone easy to access

Plussat: Staff attention to detail

Miinukset: Eating/dining options are limited but it not the fault of the hotel

Plussat: This was a great place to stay! Just off the Freeway and right next to the airport (though you couldn't hear the planes!) Downtown isn't that far away either. The staff were very pleasant to deal with. We had many interactions, and from the Front Desk to the Housekeeping everyone was kind, patient, and happy to help. The rooms were very up-to-date and comfortable. They had plenty of pillows, too! It was a nice place to stay. We will probably be back, since we travel through Boise often.

Plussat: Great location. Felt safe and quiet for being right down town . Loved the outdoor pool and seating area.

Miinukset: Stayed on 5th floor and hallway was warm, but individual rooms were nice and cool.

Miinukset: The front desk girl was extremely rude and ive witnessed her be extremely rude to numerous other people in the 48 hrs i was there. She was like that last time also. I was extremely angry. Y the end of everything.

Plussat: Pool. Fitness room, comfortable bed.

Miinukset: No

Plussat: Great location and everything you'd expect from the hotel

Plussat: Clean and friendly and updated.

Miinukset: Better quality breakfast (this was during COVId 19 so it was grab and go, but better quality to match the hotel).

Miinukset: Parking was horrible, breakfast did not have much selection

Plussat: Morning breakfast was excellent.

Plussat: Location

Plussat: This hotel was amazing. The room was spacious, modern, and clean. The location was right in the heart of downtown, walking distance to everything. The breakfast was UNPARALLELED for a continental breakfast. I was blown away by this hotel!

Miinukset: The only tiny detail was that the shower head didn't have great water pressure. Otherwise this was hotel perfection.

Plussat: The location is perfect for downtown Boise. More than that, its always clean, staffed well and it just seems like a great environment. Gym, pool, hot tub, breakfast, rooms...what else do you want?

Plussat: Great location, nice and clean

Miinukset: No

Plussat: Clean and well maintained

Miinukset: No

Plussat: The workers where nice

Miinukset: The door was open even when it was closed. The walls need painting. The fire alarms where dirty not sure they would even work. The heater didn't work.

Miinukset: Black mold in the shower. No wake up call that was requested. Head board was broken in our first room on arrival. We had to switch rooms.

Miinukset: Front doors didn't work They were doing construction without any signs

Plussat: Free WiFi and clean room

Miinukset: Staff was horrible! I was charged $50 for my service dog. I wentered to the front desk to talk to the manager. The woman up front (angus skellenger) identified herself as the general manager. She said she could charge if she wants even for service animals and if I didn't leave she would call the police. I left and luckily my bank took care of the unauthorized charge.

Plussat: Very close to the airport and affordable.

Miinukset: The person working the desk didn't know if there was a shuttle from the airport (there is) and seemed to have great difficulty checking me in for some odd reason. The heat blasted at one constant rate all night, no temp control. Also, I discovered my room only had a bath mat, no towel.

Plussat: Inexpensive & perfect location for the Airport. Fine staff, and they are busy converting from a Sleep Inn to a Rway

Plussat: Convenient location for travel--driving or flying!

Miinukset: Dim lights in eating area...

Plussat: Room was clean and comfortable.

Miinukset: Room was small and did not have an easy chair.

Plussat: The how cheap the room was for the purchase!

Miinukset: All night long people were yelling and kids were crying! None of the staff did anything about it!

Plussat: Everything seemed clean and it was right off the freeway so location was good.

Miinukset: The sheets on my bed didn't go all the way to the bottom of my mattress. This seems like such a stupid thing to lose my business over. How hard is it to make a bed properly?

Plussat: Everything

Miinukset: The bed

Plussat: Staff were very friendly and willing to assist us in any way possible. When the hair dryer in our room didn't work they found an empty room I could go into so I could dry my hair

Miinukset: Gym was closed for repairs along with washing machine and dryer on our floor, hair dryer in our room, juice machine for breakfast wasn't working, roof outside our window needed fixing, TV in room was at least 25 yrs old with a terrible picture. When I asked about the disarray of the hotel the staff said the hotel was in the process of being sold and Shilo wasn't putting any more money into it.

Plussat: I like that the room was big and spacious and had really nice bed and pillows

Miinukset: OUR TOILET WOULDNT FLUSH AND WE HAD NO HOT WATER AT THE SINK OR TUB I IMMEDIATELY CALLED 15 MINUTES AFTER CHECKING IN TO NOTIFY THEM OF THIS AND WAS TOLD THEY WOULD SWITCH ME OUT IN THE MORNING? DIDN'T REALLY UNDERSTAND THAT AT ALL, CALLED AT 6:30 IN THE MORNING AND WAS TOLD THE ROOMS WE'RE NOT READY YET AND THEY COULDN'T SWITCH ME CALL BACK LATER, I CALLED BACK AT NOON AND WAS FINALLY SWITCHED TO ANOTHER ROOM! YOU KNOW HOW EMBARRASSING IT IS TO NOT BE ABLE TO FLUSH THE TOILET, YOU'RE THERE WITH YOUR WIFE OR GIRLFRIEND. WE HAD TO WALK TO THE TRUCK STOP JUST TO USE THE BATHROOM IN THE FREEZING COLD ‼️ THEN TO TOP THE CAKE I CALL AND I'LL EXPLAIN EVERYTHING TO THE MANAGER THE NEXT DAY CUZ SHE WASN'T IN AND SHE ABSOLUTELY MAKES IT LIKE IT WAS MY PROBLEM MY FAULT AND DOES NOTHING TOO MAKE IT RIGHT WITH ME! THEY HAVE COUNTLESS ROOMS THAT ARE BACON EVERY NIGHT AND SHE WOULD RATHER LET A ROOM SIT THERE EMPTY THEN TO GIVE ME A FREE NIGHT TO COMPENSATE ME FOR THE HORRIBLE INCONVENIENCE AND HORRIBLE NIGHT STAY THAT WE HAD . IT REALLY IT WOULDN'T BE A FREE NIGHT, WE PAID FOR A NIGHT AND WE HAD A HORRIBLE ONE. I BELIEVE IN TREATING A CUSTOMER RIGHT AND COMPENSATING PEOPLE WHEN YOU'RE IN THE WRONG AND THEY WERE IN THE WRONG. I'M CALLING CORPORATE OFFICE THIS MORNING!

Plussat: Desk clerk when we checked in was amazing under pressure. Jr suite is nice. Very comfortable bed!

Miinukset: No vending machine in the open area. It was locked by the pool and the front desk clerk got off the couch to tell me i had to walk to the gas station in my pjs. (maybe unlock the door and let me use it??)

Plussat: * Comfortable bed * Friendly staff * Convenient to freeway

Miinukset: * Unrenovated room old and dingy * Adjacent to truck stop * Fitness center has strong bleach smell * Bland breakfast

Plussat: The price, clean rooms and staff aade for a great short stop. The attendant at breakfast was very nice and madecsure we had all we needed.

Plussat: Price was great for the area. Much nicer rooms than other lodging at comparable rates near airport.

Miinukset: Needs more seTingin the breakfast area.

Plussat: It was pretty cheap

Miinukset: Almost couldn't believe how terrible the staff was. Dirty, dirty hotel. Stains on the carpets, bed & walls. Don't take your shoes off. Bring your own bedding. Couldn't pay me to sleep here again.

Plussat: The room was clean, comfortable, and quiet. Just a single night. Left before breakfast, though, so cannot rate that.

Plussat: Very friendly and accommodating staff! Very clean and great for the money

Plussat: Price was ok and it was close to airport like we needed.

Miinukset: The room smelled like a smoking room although it wasnt. The bed didn't have a fitted sheet on it, just a flat sheet laying over the nasty matress. When i spoke to the front desk, she said they dont buy fitted sheets because flat sheets are cheeper and quicker to put on the beds.

Plussat: Clean and right off the freeway. Perfect place for where we had to be the next morning.

Miinukset: No elevator. I have to walk with a cane and I am not suppose to be climbing any stairs. They had no rooms down stairs and no elevator to get to the next floor.

Plussat: Great value, desk staff very pleasant and helpful. Has pool, jacuzzi, exercise room. Very nice quiet rooms. Breakfast included. Convenient location.

Plussat: Not much.

Miinukset: Jason was very rude and somehow I was assigned a handicap room by him. I ended up switching rooms at 2am because the bed had a horrible smell. The room I was given after that was a complete turnaround and was a whole different experience which makes me wonder if people with needs commonly experience substandard lodging. I only ended up with maybe 4 hours of sleep and some hard feelings. I usually stay at the Hilton in Boise, spend the extra few dollars. Way better experience.

Plussat: Very clean bedding and comfortable beds. Good quality shower. I will choose this hotel again.

Plussat: Clean, comfortable place to house me and my preschooler for a night or two. We've stayed here numerous times throughout his life and this hotel is one of the most affordable and consistent we've tried. Good-sized and clean pool and hottub. Access to microwave and toaster all day. Right on I84 and Vista Ave, which means quick access to downtown Boise and surrounding areas (you need a car to get anywhere in Boise no matter where you stay).

Miinukset: Layout can make the interior rooms somewhat devoid of natural light.

Plussat: Right off the freeway. Above average breakfast. Clean room. Nice pool and hot tub. Pool was really warm.

Miinukset: Rooms are a bit on the small side. Very little noise barrier between upper and lower floor. I recommend you ask for a top floor room.

Plussat: Staff tried to be helpful but their incompetence is killing them.

Miinukset: Dirty rooms. Smell of tobacco in the none smoking room. Incompetent staff. I stayed at a Marriott in Pullman this same week. The difference was shocking. Stay away from this hotel.

Plussat: Bed was awesome

Miinukset: Nothing

Plussat: Nice rooms friendly staff

Miinukset: Pillows could have been a little more firm

Plussat: Convenience -- closeness to airport and free shuttle.

Miinukset: My bed had not been made. Young, incompetent staff. Bad food. Long wait for sandwich; cook was AOL

Plussat: Proximity to downtown and airport.

Plussat: clean and well maintained hotel. Great location and fairly priced.

Miinukset: A delivery truck started delivering to the hotel very early.

Plussat: The large bathtub

Miinukset: For the amount of money you pay to stay, access to cheaper snacks and drinks. Staff was unseen until am

Plussat: It was clean and comfy and the staff was very welcoming and nice. The bathrooms are way nice with a separate shower and huge tub. The fridge also had a little freezer box and the.microwave could fit my daughters bottle which was great! It's just off the freeway and surrounded by good restaurants.

Plussat: Simple temperature control,

Miinukset: Some TV channels were blurry

Miinukset: A little noise

Plussat: Very nicely decorated. The inclusion for breakfast and the evening reception was also very nice.

Miinukset: The typical hotel bed was somewhat uncomfortable.

Plussat: The breakfast was awesome, the cooks did great customizing each omelette. The pool area has an additional 1 ft kiddy pool great for toddlers. Room was clean and staff was friendly. Great location.

Plussat: Free breakfast but it was the same every day.

Miinukset: It's a bit run down but reasonable for the price. It has the absolute worst free wi-fi of any hotel I've ever stayed in.

Miinukset: My daughter wiped chocolate on a hand towel and I was made to purchase it. Really wasn't necessary to charge me extra for something that would easily come out. I could have washed it in the sink with the stupid soap bar if I knew that was going to happen.

Plussat: Comfortable, firm bed. Hot water. Heater works; not too loud. Half-size refrigerator is convenient. Modern TV.

Miinukset: Facility is old. No bathtub stopper. The outside door stopper on my room was missing.

Plussat: The heater was not working and I was cold all night. The shower valve was not working. The TV was locked and didn't have good signals

Plussat: None

Miinukset: Everything

Plussat: The price was good, location was good. Staff was friendly.. Did not get bothered.

Miinukset: Not cleaned well at all. There were pants under a chair on arrival. hair on the carped and cloging the drain, the shower would go between scalding hot to ice cold randomly.

Plussat: Staff was nice and there was cable TV

Miinukset: They didn't have the room we paid for available, gave my room away so I had to have an even dirtier smellier room the first night. The floors were filthy, the bathtub creaked whenever I showered and I felt as though I was going to fall through it. Constant noise from the freeway, Lowes and Walmart outside. Found half eaten donut under the bed when we checked in. NOT worth the money I paid.

Plussat: Very little

Miinukset: Comforter was filthy. . . on both beds. Curtains did not close. Room very shabby. the check in process was HORRIBLE. To every customer they stated "We have not gotten payment from (online service)." Yet payment was showing on cards. EVERY CUSTOMER. THEN My three keys did not work when I was trying to get into my room so went down three times. The whole reason I got room at last minute was to sleep. After an an hour and 1/4 I was able to get into a different room at 11:30. I was so pissed. And it was happening to other people so of course the line every time I go back. They (the motel) were clueless.

Plussat: Nothing

Miinukset: Everything

Plussat: Comfortable bed

Miinukset: Stains on floor, one day they did not empty the garbage, repla ce coffee or soiled towels. Looked like they came in the room, threw the comforter over the bed and left.

Miinukset: No breakfast, first room had a broken a/c, was told I'd be charged if I stained the towels or linens, office didn't open until AFTER 8a.m.!

Plussat: The staff

Miinukset: Huge stains on ratty carpets. Dirty stained bedspreads. Damaged cushions on the chairs. One channel available on the tv--even after resetting the box per instructions from the front desk. Overflowing trash cans on the property. No working lights by the beds, half the bulbs burnt out over the sink, dirty coffee pot, only road in is though the back of the Walmart parking lot. Brought in our sleeping bags so we wouldn't have to touch the bedding. Overall disgusting. Employees are trying hard but there don't seem to be any resources to help them out.