The Colonnade Hotel

The staff was very cordial, and eager to please. The location is great, across from the mall with a subway station right in front of the hotel. The weather was rainy, so they did give us each an umbrella to use at our leisure for the entire stay. Norman the doorman was the nicest of all.

The room was rather small for 4 adults. The bathroom does not have enough counter space. The air conditioning does not cool to a comfortable temperature. We had it set on 65 and it was pretty much a fan blowing air. We did let management know, and they did respond quickly to send maintenance. However, it was not fixed, although they assured us it was fixed. We had to end up opening up the window which let in a nice cool 55 degree breeze. The hotel has basically no amenities. No airport shuttle. I did not realize there is no restaurant, it was under construction. There was not even a soda vending machine on the property. The ice machine was one floor down. You pay premium prices for a room and not even an ice machine on your floor? We did have a nice large TV, but the sound would go in and out on some channels. I felt for the price we were paying, I expected much more.

Location

Air con not working during our stay

The room was saturated with a chemical air freshener but other wise clean. Most (not all) of the staff was capable and helpful. All other features were poor; certainly not worth the booking price.

Way too expensive for quality; chose because of location. On my way to a meeting, I intended to drop car with valet and have bags brought in. Was NEVER mentioned the hotel was UNDER CONSTRUCTION: NO valet, NO restaurant, NO bar, and "tired" overall.