Pricey but in a good spot
Convenient location, very nice rooms
I didn't get my HHonors Gold perks when I arrived, nor at any point through my stay. That's a bummer.
The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time.
Paying for parking. They clearly own the garage I think they could include parking for their guests.
Nice locatio and accessible to main attractions
Didn't get room we booked
The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Cancelled our stay due to rudeness and apathy from
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
A Restorative Saty
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day.
No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
Great Location, Luxurious
Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful.
Quiet except for airplane noise overhead (from higher floor room.
We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.
Pretty bad experience
The manager was very nice and tried to help.
The doorman lost our bag. The front desk was incompetent and was hardly helpful. The restaurant refused us service.
Loved the location. It was our first visit to Boston and loved the convenience to Newberry St. and the subway. Nice rooms and great service. Nothing fancy but met all our needs.
Hilton Boston Back Bay sijaitsee keskustassa, ja Hynes Convention Center ja Berklee College of Music (koulu) 5 minuutin kävelymatkan päässä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesulapalvelu. Tämä hotelli tarjoaa asiakkailleen 1394 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu maksullinen itsepalvelupysäköinti.
Perustuu 1 816 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.