Hilton Boston Back Bay

Didn't get room we booked

location

The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.

Cancelled our stay due to rudeness and apathy from

There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!

Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it

The location, loved the views, easy access to all attractions.

Found a dirty sock and hair grips lying on the floor

The hotel was spotless and very comfortable, and the staff were very helpfull

Felt it was a bit overpriced, and a bit far out of the city

very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room.

bathroom was a little small but adequate.

The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc.

no