Hilton Boston Back Bay

Arvostelut

Näytä arvostelut, jotka mainitsevat

+

Erinomainen

syyskuuta 2018

9,7

Pricey but in a good spot

Convenient location, very nice rooms

I didn't get my HHonors Gold perks when I arrived, nor at any point through my stay. That's a bummer.
Erinomainen

helmikuuta 2017

10,0

Very pleased

The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time.

Paying for parking. They clearly own the garage I think they could include parking for their guests.
Erinomainen

tammikuuta 2017

9,4

Nice locatio and accessible to main attractions
Keskinkertainen

tammikuuta 2017

3,4

Didn't get room we booked

location

The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Huono

joulukuuta 2016

2,0

Cancelled our stay due to rudeness and apathy from

There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
OK

marraskuuta 2016

4,8

Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
Erinomainen

marraskuuta 2016

9,4

A Restorative Saty

Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day.

No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
Erinomainen

syyskuuta 2016

9,4

Great Location, Luxurious

Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful.

Quiet except for airplane noise overhead (from higher floor room.
Erinomainen

elokuuta 2016

10,0

We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.
Erinomainen

helmikuuta 2016

10,0

great location
Keskinkertainen

joulukuuta 2015

4,0

Pretty bad experience

The manager was very nice and tried to help.

The doorman lost our bag. The front desk was incompetent and was hardly helpful. The restaurant refused us service.
Erinomainen

kesäkuuta 2015

10,0

Great location

Loved the location. It was our first visit to Boston and loved the convenience to Newberry St. and the subway. Nice rooms and great service. Nothing fancy but met all our needs.

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