Boston Marriott Copley Place

City Centre location _ helpful staff

Decor was tired and in need of refurbishment - expensive for what it was - only a sports bar type restaurant with not very good basic food only

Location was great and most of the staff was great. The checkout woman was short and curt which explains why my bill was incorrect.

I pre-booked 3 rooms and paid in full. Each of the rooms included breakfast and the total was $3900 for 3 nights. During check-in, the hotel clerk did not notice that breakfast was included but she said to tell the restaurant staff each time we went to breakfast. We did this and yet we were still charged! I double checked with the hotel clerk at the end of our trip and she was curt and short. She said it was all taken care of and that there was no balance due. I then receive an email with a bill for each room and I was overcharged for the breakfast (which is not a small amount at Marriott). I am beyond irked and feel like a fool for thinking that Marriott would know how to take care of a customer. Doubtful I will stay at one ever again.