W Boston

The structure of the room was successful.

Me and my partner were greeted by an extremely unprofessional and rude valet parking staff. One of the individuals refused to answer any of our questions about parking and walked away as soon we did not want to spend over-priced valet services at the W. He specifically called me "My friend" when he was speaking to me which is highly unprofessional for a hotel competing against other surrounding elite hotels. Instead of giving an explanation, the valet made threats about towing my vehicle while I was in the process of moving my bags into the lobby. It'd be helpful for your business to train your staff to be fully professional and educate them about simple human manners such as smile while greeting someone for the first time.