Arthotel Bremen

- Room is clean

- Staff is horrible in communication - We communicated that we will arrive late on our check-in day after 22:00 and we arrived one hour later than expected due to traffic on the road. - We arrived to found hotel is closed, no one is available at reception, we stood in front of the door in the streets for 30 mins, trying to reach to someone through the intercom but the lady on the other end, wasn't helpful at all. - The lady on the intercom was not helpful at all, kept saying she is trying to open the door remotely for us, but with no success. - A guest opened the door for us, and we were in but no keys instructions or anything to tell us where to find our room. - After another 1 hour of searching, and going back and forth in the hotel, I found that there is another door that has a safe where our key was in, the lady on the phone told me the code to open. But overall, the hotel is horrible in communication and staff is horrible. They refunded us 50 € but that is not enough for the bad attitude and situation they put us through.

Clean

Small rooms , only hangers no wardrobe, too soft pillows, two separete beds become one double bed, and separete single blankets as a standard, extra pillow and one double blanket could not be provided.