List luggage. Flight late.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Miinukset: "Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone."
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Miinukset: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Plussat: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The flight was on time"
Miinukset: "Seats, entertainment, crew attitude"
Plussat: "Actually a very roomy plane for these days. Highly recommend this flight and plane type."
Miinukset: "The food sucks - bring your own."
Plussat: "The notifications for the change of gates by Lufthansa."
Miinukset: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was amazing"
Miinukset: "Flight was delayed"
Plussat: "Smooth flight. Friendly staff"
Plussat: "On board crew was friendly and helpful"
Miinukset: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Plussat: "The service and the entertainment system"
Miinukset: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Plussat: "Staff, very good."
Miinukset: "Space for sitting and functioning. Flight monitor not functioning."
Miinukset: "Look like everybody to not know what they want to do"
Plussat: "They are prompt and very fast at loading and unloading. Quite a bit better than any other airline I have used. Leg room on small airplanes was good in economy, but not as good on larger jet to USA. The servers offered me ice in my water bc I am American. I appreciated that so much since I'd spent the last 12 days in Europe where no one serves with ice!"
Plussat: "I liked size of the lavatory ,food"
Miinukset: "I didn’t like selection of movies and seat wasn’t that comfortable"
Plussat: "Our cabin service was superb Our seats were wonderful"
Miinukset: "Nothing it was perfect"
Miinukset: "Plane was old and had no in flight entertainment"
Miinukset: "The connecting flight to Bremen from Munich was missed due to delayed flying from Munich. Then we had a reconnecting flight and 15 minutes prior to boarding it was cancelled. No more flights to Bremen so we then were redirected to a flight to Hamburg. We had to fly from Munich to Vienna and then from Vienna to Hamburg. The flight from Munich to Vienna was delayed by 40 minutes which made us lose the connecting flight. We had to wait until the next morning for a flight to Hamburg, where as we arrived our luggage was lost. The staff ensured us that our connecting flights were waiting for us, however the flights had left 20 minutes prior to our arrival. The staff was nice but the communication was poor."
Miinukset: "Quite satisfiedoverall"
Plussat: "I like everything about Lufthansa- the professionalism of its flight attendants, the food (yes!), the inflight entertainment options. I'll even lengthen my flight so that I can take Lufthansa on the longest leg."
Miinukset: "Actually, nothing!"
Plussat: "Great staff, amazing experience."
Miinukset: "No vegetarian food"
Plussat: "Really nice crew and service! Everyone was kind."
Miinukset: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Plussat: "Crew were friendly"
Plussat: "Nice staff"
Miinukset: "A little too warm for me."
Plussat: "Nothing, really; the seats—even those in business class–have a no-frills design, with hardly any recline to speak of. Okay for flights as short in duration as this one (about 50 minutes)."
Miinukset: "The delay in boarding, much of which was due to the fact that the plane wasn't ready for boarding in time because the tech service was delayed. It would seem this was at least in part something within the sphere of factors the airline is able to control. Also, there was an irritating, rumbling noise, sounding almost like an old propeller engine, during much of the plane's ascent. You'd think there would be some maintenance necessary."
Plussat: "Professional courteous staff, and comfortable experience (not easy for a 9-hour flight!). They do not try and "nickel and dime" your for moderate conveniences."
Miinukset: "Check in at the airport took 40 minutes, for a line that wasn't all that long, mainly due to not having all that many agents available."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Entertainment system didnt work for many people on the flight"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Food and overall service"
Plussat: "my favorite airline"
Plussat: "the bathrooms - so many and downstairs. smooth flight. plane seat layout - 2-3-2"
Miinukset: "meals were served at odd time but were good. passenger behind me was upset when my chair was leaned back. an extra charge for seat assignment. 30 minutes on the tarmack before take off"
Miinukset: "Chairs are not comfortable at all so small for a long trip"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "It was delayed by 9.5 hours!!!!!"
Plussat: "I loved everything."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Miinukset: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Swift clean friendly on time
Plussat: "Yes, Very good"
Plussat: "Very nice airplane and pleasant crew"
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Plussat: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"
Miinukset: "Everything was OK"
Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Miinukset: "Late departure. Rush to connect."
Plussat: "Everything was smooth and effortless."
Miinukset: "Can’t think of anything."
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Lovely crew, very helpful"
Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Miinukset: "Nothing to say"
Plussat: "Food was excellent, service from staff was friendly, and entertainment options were great."
Miinukset: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Miinukset: "We did not get two of baggage at the destination."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plussat: "Good flights. Good prices."
Plussat: "In flight food was enjoyable"
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "Thankful for coffee being served without charge. Not all airlines do that."
Plussat: "Good multi media access and content"
Miinukset: "old plane, tight and uncomfortable"
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Plussat: "Easy airport business"
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Plussat: "Loads of leg room"
Miinukset: "Loved everything"
Plussat: "Spacious cabins, friendly service"
Plussat: "leg room economy compared to KLM"
Miinukset: "full flight, no upgrade possible"
Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Fast, good loads in and out, totally worth of price.
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Plussat: "Bought a seat 3 hours before check in and had a row to myself"
Miinukset: "Excellent Ryanair flight. 75% full. Very friendly crew."
Plussat: "Nothing because I wasn’t allowed to board"
Miinukset: "A bit more space but for the price you can’t really complain"
Miinukset: "The flight was delayed and we got into EDI very late."
Plussat: "absolutely nothing."
Miinukset: "Checking to make sure people carried on only 1 bag that was of correct size, not letting people run up and down the aisles, providing free water, more space, crowd control. Overall, it was the worst flight of my life, and I will never fly Ryan Air again."
Plussat: "Despite a late departure, it wasn't particularly late when we landed."
Miinukset: "Flight departed late due to high winds (not the airline's fault) but the result of leaving late was a missed departure slot. To avoid passenger disturbance, they told everyone that there was an extra passenger on board? Not the best way to defuse a situation..."
Plussat: "For once the flight took off on time!"
Miinukset: "Seating was passable for a short flight. Seat allocation was random especially as the booking confirmation was done at the same time. Presumably this is now intentional so as to encourage you to pay the extra fee?"
Plussat: "Very efficient"
Plussat: "I got there nearly on time"
Miinukset: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Miinukset: "Take off and arrive on time not an hour late. No trumpet this time."
Plussat: "Although flight was late they made up time pretty well"
Miinukset: "Flight to and from Carcassonne is rarely on time"
Plussat: "fast boarding with no fuss"
Miinukset: "ususl no leg room"
Plussat: "front-line staff were sincere. Plane was well-maintained."
Miinukset: "Chat staff wasn't competent."
Miinukset: "Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size"
Plussat: "crew was as helpful as they could be"
Miinukset: "not having an assigned seat having to wait in line and wasnt able to board til everyone else boarded, wasnt sure i had a seat for over an hour"
Miinukset: "Rude gate agent and they played the blame game as to why they were late!"
Miinukset: "Once we finally got through the archaic baggage drop and security lines, we found ourselves in the tiniest terminal with essentially standing room only. Flight was then delayed by 1 hour. Once Boarding was announced we waited in line for about 30 minutes before they started letting people through only to wait another 30 minutes in a hot corridor (major fire hazard) awaiting a bus to drive us about 100 feet to our plane. It really was a circus, there were about 10 buses that kept circling around the tarmac in front of us, stopping in front of our boarding line, doors open, then inexplicably the bus would take off without anyone on board. We finally boarded a bus and were driven right in front of our plane, yet for unknown reasons we were kept on the bus in about 85 degree weather with no AC or ventilation for 20 minutes!!! There were people boarding the plane as we waited in the hotbox and there was no obvious reason as to why they wouldn't open the doors. People began slowly panicking, one woman was hyperventilating because it was so hot and the air was suffocating. Suddenly doors opened and we boarded plane with no explanation. To make matters worse the AC did not appear to be working on the flight, it was quite warm and humid on the already uncomfortable Ryanair flight with non-reclining seats or free water. NEVER AGAIN!"
Miinukset: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Miinukset: "Didn’t like the solicitations to buy lottery tickets, gifts etc"
Miinukset: "Delayed , everything is nickel and dime"
Plussat: "Only option available at the time. I would not have flown Ryanair if there had been any other airline flying the route in the time slot. Actual flight was fine, but the process from booking the flight to gettin aboard was horrible."
Miinukset: "Rayanair made the transaction as difficult, uncertain and unpleasant as they could. From the moment the booking was complete, a series of email demands, warnings and impossible conditions ensured that it was never clear whether we and our baggage would get on the flight. The initial price was unreasonably low and the eventual cost was twice what was quoted but it had to be paid as a series of penalties over several days. The contract staff in Athens were clearly demoralized, embarrassed and apolgetic, but had no flexibility to resolve issues in a reasonable way."
Plussat: "Efficient service that was on time. There was no food or entertainment but that was expected. I like how everyone cheers when we land!!"
Plussat: "Took off on time and arrived a few minutes early. I didn’t have to wait too long for luggage on carousel."
Miinukset: "Sitting next to someone who played music too loud even with headphones. Could hear a constant noise"
Miinukset: "The continues pressure to buy makes every flight moving in a tunnel of Terror"
Plussat: "Great crew and service"
Miinukset: "Airport FKB is the worst choice. Over 60 minutes for Bagage delivery while there were only 2 aircrafts."
Plussat: "The seats are roomy enough. The plane was very clean although it had just landed before."
Miinukset: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Miinukset: "= sardines and quite unpleasant"
Plussat: "The crew did hand us some paper towels when I asked for it."
Miinukset: "No tv and boarding was poor because it wasn't clear for someone that are new flyers. We also had to go outside to board and it was raining. No towels to dry off."
Miinukset: "Our flight from Menorca to Barcelona was delayed. We got to Barcelona for our flight to Berlin about 3 minutes after checked baggage was closed. They refused to let us check our bags so we had to go through security with are checked luggage. I had to throw away three beautiful bottles of French and Spanish wine. They also told us that the next flight they could get us on was Sunday when our flight that we were on was on a Thursday. So, we ran through the airport, through security, and through the terminal to get to our flight. We arrived at our gate to see that no one had boarded and an announcement that our flight had been delayed an hour. Not one person on the Ryanair team told us about the delay. It was an awful experience and I will never fly cheap airlines again. It's not worth the savings."
Plussat: "Flight was on time. It was a God-awful 6:30 am flight. But people at the check-in counter were very efficient and helpful. Flight crew were nice. They weren't grumpy or tired inspite of the early hour. It was a quick, uneventful flight. Smooth trip, nice landing. This was my first time on RyanAir. Overall, I was impressed. Considering the low cost, I'm definitely flying RyanAir again."
Miinukset: "Boarding process with its long line seemed demoralizing. Maybe you should take a tip from Disney World and switchback the lines. One line that stretches 40 meters is depressing. Maybe, board people by sections. This would help the long line. But the line did move amazingly quickly. A giant point in your favor. Seats: didn't recline - not comfortable. We didn't have meal service, so can't comment on that."
Plussat: "Fine, exactly what we expected. No frills, but no hassles either."
Miinukset: "Boarding involved a long wait standing in the sun on the tarmac."
Plussat: "Flight was mostly on time, not bad after a security incident at Marseilles Airport"
Miinukset: "This was really cattle class. We were herded onto the plane, held in tiny pens, and herded off. But it was cheap."
Plussat: "Take off delayed due to some technical issue, but still landed on time, very nice"
Miinukset: "Flight attendents were a little tough"
Plussat: "Ground and flight crew were attentive, polite, and helpful. The price of the flight was unbelievable, excess luggage fees were reasonable. Shuttle into town was efficient and economical."
Miinukset: "Just not nice . I know it is budget but whole experience was nasty"
Plussat: "Getting from a to b"
Miinukset: "Terrible baggage policy so you basically have to check a bag, so their cheap tickets end up being not so cheap. Before boarding, they herded us out of the boarding room and into the sun, where we waited for 30 minutes before the bus came to pick us up. The entire flight was basically a sales pitch for different junk, including lottery tickets. Garbage airline. Won't use it again."
Plussat: "Flight was fast."
Miinukset: "We didn't check in early online so we were charged $120+(two passengers). We are on vacation with extremely limited and generally useless internet access. Charging is 120+ for checking in is an obsurb and unethical business practice geared toward taking advantage of travellers with limited options. We showed up 2+ hrs early and the checked baggage attendants shows up about an 1 after we got there. The checked bags process is a big mess. We barely made our flight and were charged 120+ for checking in at the desk. Checked bags at one counter, payed at a different counter, the attendants were late, dropped checked bags at a different counter, required to check a bag that we have travelled all over the world with, and then they curbside check other passengers bags of the same size."
Plussat: "I didn't like anything about the experience"
Miinukset: "Customer services aren't very helpful have a figure it out attitude. Don't tell you proper information. Not even employees to with customer demand. I will never ride with again!"
Miinukset: "I did an online check-in the day before flight and chose to allow the airline to choose my seat so I could save a bit of money. I had a connecting flight and had 1 hour layover when arriving in Amsterdam to get to my gate for flight to Dublin. I did not have boarding passes and was told I could get them at the Gate since I checked in online. Got to the gate, they said there was no record of me checking in online, so I would have to pay €50 per person (my husband and I) in order to get on the flight. I needed to get to Dublin so I handed over the money, then was told I couldn't not get on the flight and had to be rebooked for a flight 4 hours later. I then had to go to the ticketing desk where I was told my only option was to pay a fee of €200 (€100 per person) in order to rebook my flight. All in all I am very upset with how everything happened, I am out a ton of money. The original cost for both tickets was €87, and I paid an additional €200 on top of that just to get where I needed to go, on my questionable acts on behalf of the airline."
Miinukset: "Charges 50 euro per person if you don't check in two hours before. Doesn't matter if you actually buy it last minute (flight leaving within an hour), they will still charge you a penalty since you didn't check in more than 2 hours ago. When you try to explain it to the employees, they just stare at you, look at their piece of paper, and say you still have to pay. Absurd. Flight was delayed obviously. Seats are small and don't recline. A tall person should never fly with them. Obviously no entertainment. Don't even give you free water."
Plussat: "Don't know we didn't make the flight. We left 2 days early from London and never made it to Germany"
Miinukset: "Don't know we didn't make the flight. We left 2 days early from London and never made it to Germany"
Plussat: "It was on time and comfortable"
Plussat: "The team was nice."
Miinukset: "DELAY on this route is very normal appearance."
Plussat: "Extremely efficient self service bag drop. Not as harsh as last time I flew with them many years ago. Was reluctant to fly them again but decided to give them another try since price was much better than others. Was pleasantly surprised."
Miinukset: "Seats do not recline."