DoubleTree by Hilton Bristol City Centre

Good choice of breakfast items, both hot and cold. I would have liked the choice of poached eggs rather than fried. The accommodation is modern - well designed and fitted. Sufficient space, well lit and ventilated.

Housekeeping lets the hotel down and the brand it represents. After a long journey and planned late arrival I was looking forward to my stay, the first time I had stayed in a DoubleTree branded hotel but not my first Hilton experience. In hindsight, the offer of a warm chocolate cookie on check-in lulled me into a false sense of security. I did have a nightcap at the bar served by a cheery member of staff before retiring upstairs. Wearily I climbed into bed and, as usual, presumed the bed linen was clean. Not until the morning, throwing the bedding to one side before stepping out bed, did I discover numerous dark, blotchy stains on the underside of the duvet cover. The bed had been made up using the previous guest's cover. Luckily I had donned pyjamas ! The bathroom, as mentioned above, was well designed and built, however, a long hair in the shower tray, toilet pan partially clean, and a wash basin plug that was closed shut and impossible to open demonstrated a failure in the Rooms department. I brought the issues to the Receptionist attention before breakfast. She did offer me a free late check-out which was useful if only to store my luggage during my planned morning visit to the city; and a free sandwich towards my 'inconvenience', neither which, in my experience of the world of hospitality, assisted in redressing my perception of the brand. The late Conrad Hilton would, I'm sure, have had a different approach. From this experience I will, in future, inspect inside the bed before getting in.