Executive Suites Hotel & Conference Centre Metro Vancouver

Staff were extraordinary the price was not

The queen bed was too small for a regular queen bed. Also the hotel could offer some coffee for all guest at the lobby; I don't see that as very expensive thing yo do to keep your guests. I don't about the parking, but I don't see why a guest has to pay f

Very clean hotel staff were dressed professionally and friendly

Pay parking

Loved the whirlpool tub in our Honeymoon Suite. It was fantastic.

It was great to have an en suite whirlpool tub, but for the Honeymoon Suite I expected a full-size shower too. The shower was TINY...barely room for one person. Otherwise the stay was great.

The second room we were placed in was clean and well taken care of.

The first room that we were put in had been smoked in. I called downstairs to be placed in a non-smoking room and was informed that the hotel was smoke free. That meant that the housekeeper didn’t bother to inform the head housekeeper or front desk to pull it from sales. This surprised the front desk. The front desk clerk put us into a different room and all was well.... except that they didn’t set our second set of keys correctly, so the next day we had to travel back downstairs to get the keys corrected. The front desk clerk said that the person that made the second set of keys didn’t check for a checkout date; but she was the one that made both sets of keys. All in all, attention to detail was not part of our experience. I also found it strange that the TVs didn’t have HDMI connections, but that may be an ethnocentric thing as far as hotels go.