Executive Suites Hotel Metro Vancouver

The second room we were placed in was clean and well taken care of.

The first room that we were put in had been smoked in. I called downstairs to be placed in a non-smoking room and was informed that the hotel was smoke free. That meant that the housekeeper didn’t bother to inform the head housekeeper or front desk to pull it from sales. This surprised the front desk. The front desk clerk put us into a different room and all was well.... except that they didn’t set our second set of keys correctly, so the next day we had to travel back downstairs to get the keys corrected. The front desk clerk said that the person that made the second set of keys didn’t check for a checkout date; but she was the one that made both sets of keys. All in all, attention to detail was not part of our experience. I also found it strange that the TVs didn’t have HDMI connections, but that may be an ethnocentric thing as far as hotels go.

We were able to have guests in our room and not have to sit on the bed to visit. Quiet, clean and comfortable.

We were NOT told at check in that we could get a $2.00 discount on the breakfast at that time. The waiter told us as we were getting our bill but there was no discount granted then. We found the restaurant to be very expensive.