Bordeaux hotellia

Plussat: Just outstanding

Miinukset: We had a great lunch but dinner staff was rude and inattentive, dinner was also below expectations

Plussat: The staff was exceptional, the attention to hospitality and details we superb. It was a truly magnificent experience and the staff made you feel very welcomed and special.

Miinukset: We would have preferred to know that the art museum was not available before we came.

Plussat: The food

Miinukset: Being asked to rate the experience twice before it began and ended

Plussat: The room was large and unique. Service was fantastic.

Miinukset: The restaurant wasn’t open on Sunday night when we stayed which was a shame.

Plussat: Everything about it was amazing. Despite being in the city it still managed to capture the feel of a country chateau. Staff were wonderful in all respects. Would love to return.

Plussat: Everything about it is first class, yet completely unpretentious. Nobody will be disappointed. Very pleasant and friendly team. Beautiful room, fantastic dinner.

Plussat: Everything. Location, cleanliness, facilities, good communications, good wifi, carefully thought out decor, warm atmosphere, value, you name it.

Miinukset: The only thing was the strong bread smell wifting upstairs from the Boulangerie. But it was really minor, a slightly open window fixed that and all the rest was ample compensation.

Plussat: Nicely renovated room in a vibrant neighborhood.

Miinukset: Due to the bakery below, there was a distinctive bakery smell in the room (personally, i didn't mind but some people might find that annoying).

Plussat: The apartment was situated in a quieter area of Bordeaux and just a short walk from the nearest car park. There were a few local restaurants nearby. The Cité du Vin and other main attractions were was just a leisurely stroll away.

Miinukset: We didn’t mind but I could mention the apartment is on the third floor with no lift and the stairs were stone and little steep.

Plussat: It was a fabulous place, so close to walk to downtown, comfy bed, very, very clean and the Welcome Master of the House was extremely courteous, helpful, and punctual ! We'd go back in a heartbeat! This place as well as Bordeaux is "Hidden Gem" - off the usual tourist route -- but fabulous in any kind of weather!

Plussat: Absolutely charming place, comfy bed, lovely helpful owner. Thank you Pierre. I would recommend this place to anyone.

Plussat: Perfect

Plussat: Location was amazing. Walking distance to everything but also so many public transport options within 100 m. Easy to access from airport with public transport (bus 1 followed by bus 4 or 15) Clear access instructions so I could get in even when no one was working at the property. Spacious room with fridge and some snacks and refreshments provided.

Plussat: The room was very spacious and comfortable and we were fortunate to have French doors that opened to a private terrace. The staff were wonderful in providing excellent restaurant recommendations and reservations. We were also able to purchase tickets to the Cite du Vin directly from the hotel.

Plussat: The hotel was very special with a great attention for all details and extremely friendly staff.

Miinukset: Everything. !

Plussat: Friendly staff

Miinukset: Full of design gimmicks but poor quality installations (heating, doors etc.), and not very generous. Would not come back.

Plussat: Staff by far and the cleanliness and comfort

Miinukset: Cannot think of anything

Plussat: all fantastic - lovely staff

Plussat: Residhome is a family friendly stay and at a reasonable price. The staff were friendly and helpful. It is about 30 mins walk to the attractions in the historical part of the city. It is however, quite close the relatively new wine museum. The only challenge was the slight difficulty we had in finding the minor street that leads to the car park entrance. Perhaps the hotel can provide clearer instructions and perhaps a map with directions to those who book and require parking. Overall still quite a good stay.

Miinukset: Lack of clear directions to find the car park entrance. We had to make a few rounds before we managed to guess the street where the car park entrance is. It is located off the main roads.

Plussat: Lovely apartment, the Residhome was delightfully decorated for Christmas. Location on the quays is excellent.

Plussat: The placement of the hotel is excellent, with tramway in front of the hotel. It is an excellent tradeoff cost-comfort. The space in the rooms are very good, and it is fully equipped.

Plussat: Its in a great location but unfortunately for us on the night we arrived the hotel had no heating. it was one of the coldest nights of the year. This utterly ruined our experience of Bordeaux. We would quite happily return here as we feel that the hotel cant be like that all the time. But on this occasion !!!!!

Plussat: amazing personal. very kind and helpful. nice and clean room. very close to the center of city. very close to the train station. good location.

Plussat: Great location with easy access by tram to attractions of Bordeaux. Dog friendly with secure parking. Clean and modern.

Miinukset: Not hotels fault, but roadworks currently make access to underground parking difficult .

Plussat: Away from the old town, but in a good location close to the Citi du Vin and it’s tram stop;small (we booked the studio size) but well equipped room; modern, clean and tidy; convenient supermarket below hotel; lots of restaurants and bars nearby; secure parking available; helpful staff

Miinukset: Parking arrangements were confusing. The situation was not helped by the current roadworks, but more info could have been provided with the booking confirmation.

Plussat: Tehtiin itse aamiainen, kun pikkukeittiö käytössä. Helppo liikkua, kun raitiovaunu meni vierestä ja päivälippu 4,70.

Plussat: The hotel is new, and in a great location, just a short tram ride to the city center. The train station is just outside of the hotel. There is a great supermarket next to the hotel. We enjoyed the well equipped kitchen in the room, with brand new dishes, a microwave, a fridge and even a dish washer! The shower is big and comfortable, and the bed is extremely comfortable. The staff were friendly and helpful. I highly recommend!!!

Plussat: The staff , the situation and the rooms

Miinukset: Breakfast was a bit over priced for what was on offer and our granddaughter was bitten by mosquitos or something .

Plussat: Everything was perfect.

Plussat: The hotel exceeded our expectations. I was beautifully located and the staff was so friendly and helpful at all times. The breakfast buffet was delicious and had beautiful views to the main plaza. The spa area was so elegant and relaxing, a must for those who enjoy pampering time. We are looking forward in returning again soon. We received personalized attention from all the staff and they made our stay unforgettable!

Plussat: Staff were excellent, restaurant good

Miinukset: WIFI was terrible, weak and kept dropping. Our room was supposed to be Superior but it was tiny with no view.

Plussat: Everything, staff, location, facilities, food

Miinukset: Absolutely nothing!

Plussat: The hotel was great, clean and very nice.

Miinukset: The night we arrived was a marathon which closed off all local streets for a mile so we had to walk with our bags. The band for the marathon was playing outside our window until 1:30 am. No notification from the hotel. Had I known, I would have booked a different day or hotel. Hotel concierge also didn’t warn me the trains would all be booked the next day due to the marathon. We had to wait 3 hours for an available train. I had asked the concierge how early we needed to buy tickets and she said we only needed to arrive 20 min early. We missed our dinner at our destination.

Plussat: Situation

Miinukset: Perfect

Plussat: Great bar and restaurants

Plussat: Location

Miinukset: Deluxe room: Small & outdated Wall view Breakfast

Plussat: Everything.

Miinukset: No parking available close to the property. Only about 10 minutes away.

Plussat: The bed was comfortable and the room was clean but we were not told that this is a training facility for hospitality students. With that in mind you might expect higher than average service? No, just swarms of students in front of the building and rushing down hallways to make classes, posters on walls and doors re: curriculum and advertising careers. Although the staff at reception were polite and accommodating, It was an unexpected experience.

Miinukset: The hotel is not in a pretty part of the town. Next time we will opt for closer to the Villiage center, within walking distance to the better restaurants, the fountains and markets.

Plussat: Great service and reception Very friendly and clean hotel

Plussat: Loistava aamiainen ja henkilökunta joka puhui myös hyvin englantia

Miinukset: -

Plussat: Good location, easy access to riverside and only 2 min walk to tram stop. Friendly, helpful staff

Plussat: An immaculate hotel, with very modern and well equipped rooms. Staff are students of Vatel Hospitality School and can be numerous if not a little uncertain as what to do. Not in the greatest location for centre of Bordeaux, but good public transport links. Chartrons has some good places to visit and access to the restaurants, shops and bars in the suburb and along the beautiful river are very good. If you want a room only close to public transport we would recommend the hotel.

Miinukset: Guests are not made aware that the reception staff are students training in hotel management and hospitality, which would be useful. Breakfast arrangements are very strange, pre order the night before, trays of breakfast orders are made up for your chosen times, no eye contact or people interaction when you get to the breakfast room, sitting at an empty table wondering what was going on. Lots of staff working hard but chaotically and inefficiently. After 15-20 minutes of none of the staff speaking to us and no breakfast service.we walked out.

Plussat: The property is in a good location and has a nice area for drinks.

Miinukset: An item of clothing was stolen from my suitcase - I tried to resolve this issue with the hotel but no one was interested in helping.

Plussat: The hotel is set in an old townhouse, nice grand staircase and rooms. The decoration in my room was modern, with a walk-in shower and a small seating area. The staff was extremely nice, helpful and caring and made my stay very pleasant. Also: taste the wines in the veranda downstairs.

Plussat: Location and comfortable rooms.

Miinukset: A bit noisy the day we were there, and lift wasn’t working.

Plussat: The service as very good - extremely friendly and helpful.

Plussat: The hotel is very central, the staff was spot on with recommendation for a restaurant, our room was warm and cozy and we could have used the Jacuzzi if we wanted to as was ready to go when we arrived. The hotel also offers wine tasting and they knew the perfect digestif to propose on our return from dinner. Breakfast was very good. Impressed by the scrambled eggs! We would stay there again no doubt. The attention to detail of the staff was appreciated for our friend also staying in a room. whilst her and I had a drink they left a hot water bottle in her room as she found her room a bit cold on arrival.

Miinukset: A shame the heaters were not turned on outside in the patio.

Plussat: Outstanding staff, facilities and location a must place to stay in Bordeaux

Miinukset: Nothing

Plussat: + Coffee machine and kettle in the room, 2 bottles of free water and welcome drink at the bar in the lobby. Bathrobe and slippers are included. Huge king size comfortable bed. Building is very beautiful, especially the restaurant in the lobby, great wine and starters. Polite staff, always smile and ready to help.

Miinukset: A little bit noisy, but probably because of the old historic building itself. Sometimes slow wifi connection Tip for the female travelers: make sure u bring the conditioner with you. In the room only shampoo, body lotion, shower gel ( all good smelling)

Plussat: Excellent location, a short walk from the station. Very helpful staff. Great breakfast.

Plussat: Staff very good, very clean easy to get around Trams just across the Road Airport shuttle also leaves from the station

Miinukset: 30 minute walk to the centre

Plussat: The location is very good, and the hotel is pet friendly. Apart from that, we were surprised that the staff did not speak English at all, and the room cleanliness was far from good (it was the first time we had to change the room!). We are frequent guests of the Best Western Hotels brand, and find them really great, but this one is much below BW average. Read full review for details. If you are looking for a leisure and chill, this hotel may surprisingly interrupt your plans

Miinukset: Well, overall BW Hotels are great, but in this one we had to change the room to another one because of very improper cleaning (the toilet was just gross). Besides we had to use a translator to talk to the staff, as English was not spoken here. The whole point of being loyal to Best Western Hotels is to have an accommodation without any stress. This time everything ended up being passable, but there was a lot of unnecessary stress and time wasted due to communication with staff and room lower standards. This was the first time of 7 in BW we had to change the room due to poor conditions. Anyway, the process went relatively smoothly and the staff was helpful (despite lack of English). The lower rating is because hotels should serve people, not the other way around. You pay for your stay so you shouldn't be constantly stressed about it or uncomfortable

Plussat: Read the reviews and found this hotel quiet and good all around, glad it’s not right next to the station as that seemed noisy at ngt. A very good supermarket 200 yards away, tram stop outside and a kettle all helped.

Miinukset: It was good all told but breakfast way to expensive so didn’t bother.

Plussat: Lähellä rautatieasemaa. Hyvä aamiainen.

Miinukset: Shower didnt work and staff was unhelpful for a while

Plussat: Breakfast and staff friendliness.

Miinukset: Nothing, all was amazing.

Plussat: Great central location for your Bordeaux adventure - easily accessible by public transportation.

Plussat: I have stayed here several times, and the location and friendly staff make it a great place.

Plussat: The check in staff were wonderful

Miinukset: My cousin's mood!

Plussat: Great, brand new hotel in good location, only 5 minutes on a tram into centre.

Plussat: Location, design, spaciousness, room design

Miinukset: Nothing

Plussat: Cleanliness

Plussat: OK Good size bedroom

Miinukset: There was no sitting room, bar was shut down - not good for a 3 star hotel Had to pay additional deposit of 100€ - not returned until after11 days - disgraceful !!

Miinukset: Didn’t update coffee cups on the second day

Plussat: beautiful modern hotel near to musee de vins and near to tram stop with tram lines into centre ville and railway station and old town etc -- enjoyed the sauna and liked the room - very comfy

Miinukset: we knew it would be the case but shame the hotel bar was shut sunday and monday which was when we were there

Plussat: The location in terms of ease of getting into the city was very good.

Miinukset: The traffic noise. There was only about a 4-hour period overnight when it was relatively quiet, but outside that it was impossible to sleep. For a modern hotel we would have expected better sound insulation.

Plussat: This place was very central. Staff went out of their way to help by storing our luggage when we arrived early and also after checkout . Very comfortable bed and nice bathroom.

Miinukset: Only would have been nice to have proper coffee at breakfast

Plussat: great location, friendly and helpful staff, the only downfall was no restaurant/bar on site but was room service with limited meals.

Plussat: location and confort

Miinukset: room a litle bit small

Plussat: Very pleasant stay.

Miinukset: Nothing

Plussat: Aamiainen oli monipuolinen, hotelli oli erittäin siisti ja tosi hyvä sijainti vanhassa kaupungissa; rauhallisella poikkikadulla mutta lähellä ostoskatuja ja nähtävyyksiä. Suosittelen!

Miinukset: Kaikki sujui hyvin.

Plussat: Nice and beautiful hotel on very good location! The staff was very friendly and helpful

Plussat: Erittäin hyvä sijainti sekä aamupala

Miinukset: Hotelli on eko-hotelli, joten lakanoita ei vaihdettu kuin joka 3. päivä.

Plussat: Excellent location, close to shops, bars and restaurants. Nice room with balcony, safe, fridge and coffee maker. The staff were very helpful and friendly. Breakfast was good.

Plussat: Kaikesta muusta!

Miinukset: Kokolattiamatto

Plussat: Attractive reception and breakfast room area. The receptionist were friendly and pleasant. Very good soundproof, as l didn’t hear any sounds from the next doors, although, those were occupied. Nice size of the room with blanket equipped.

Miinukset: The shower was without a full screen and bit difficult to use without splashing ....The coffee which we had to make ourselves by machine at the breakfast was not very tasty...The breakfast also looked attractive, but quite a few sweet cakes such as pain perdu, pain d’épice, yogurt cake etc... rather than traditional morning bread....it maybe the French style...? The bathroom door was opaque, but could show the lighting when the other person was using. So it was bit disturbing as we had different sleeping and bath time patterns.

Plussat: Breakfast, comfortable room, friendly staff, great location and a really nice place to stay

Miinukset: Walls are not entirely soundproofed the person in the next room was snoring loudly all night, so our sleep was interrupted, but the only negative

Plussat: Great Location

Plussat: Hotel in city centre. Very friendly and helpfull staff.

Plussat: Good bathroom.

Miinukset: Room too small. No drawers in which to unpack. Half the hotel was under renovation.

Plussat: Friendly staff, clean and neat facilities, and excellent location

Miinukset: Elavator stops at the reception floor every time, ugh!

Plussat: Location was really nice. One of the best place to stay in Bordeaux in terms of location. Many restaurants nearby.

Miinukset: I stayed there for 6 days. They have some breakfast every day. Little variety would be great...specially for a business traveler like me.

Plussat: Excellent breakfast and location.

Miinukset: Shame the window was not designed to open in our bedroom.

Plussat: Can not find a better location!

Plussat: Location and very helpful staff

Miinukset: No common area worth speaking about to have a drink or relax outside ones room

Plussat: The staff and all facilities were excellent and I can't fault anything.

Miinukset: The full breakfast for 17E was a glamorous continental breakfast, no hot food. We couldn’t get or buy just a croissant, but pastries and croissants were offered later for free. No ice available. No bar or lounge, just the small room they call a lounge/bar which is used for breakfast. Rooms are very small. We got the larger comfort room and it was small. No where to store clothes. We lived out of our suitcase for 3 days. No upgrade offered because we didn’t book through their website

Plussat: Location

Plussat: Sijainti erinomainen, keskellä kaupunkia. Etäisyydet nähtävyyksiin lyhyet.

Miinukset: Kolmesta yöstä kahdessa esiintyi rauhattomuutta, onneksi vain lyhyen aikaa. Lähtiessä vastaanoton mies sanoi, ettei voi veloittaa yöpymistä Visan creditiltä, koska se kuulema palauttaa rahat meille. Tinkasimme vähän aikaa ja lopulta vastaanoton toinen työntekijä veloitti yöpymiset sujuvasti credit puolelta.

Plussat: The room was quiye big and the bathroom spacious

Miinukset: Our room didn't have a real window which waa frustrating because I like fresh air. We had a nice skylight though

Plussat: The room was quiet, clean, comfortable and staff was helpful and kind

Miinukset: I was in a twin (single bed) room, but I knew that and for the price it was ok

Plussat: Palvelu oli erittäin hyvää ja ystävällistä. Sain ensin huoneen kadun puolelta, joka osoittautui todella meluisaksi paikaksi nukkua, mutta heti asiasta kerrottuani huoneeni vaihdettiin ja loput yöt nukuin makeasti sisäpihan puolella hiljaisuudessa.

Plussat: Great location.

Miinukset: When we saw how small is the offer for breakfast, we just turned around and go for breakfast to the city centre. For 15 euros there was no offer. No warm food, no vegetables and no fruits.

Plussat: Excellent city centre location and ideal for exploring the city.

Miinukset: The only thing missing from the described hotel details was a bar area..

Plussat: Could not be closer to the center of all activities-pedestrian shopping streets, riverfront , opera, restaurants and cafes, trams, tourist info center. room accessories. Positives focus on reception staff-very courteous, most helpful with restaurant bookings, taxis etc. if looking for clean, moderately priced hotel for basic functional needs in the core of this beautiful 18th and 19th century city, you can't go wrong.

Miinukset: Unfortunately lobby, reception, bar areas very outdated, dark and unappealing. Rooms extremely small for couples.Breakfast buffet very ordinary in a dreary second floor space. Not worth 14 euros unless included in room price.

Plussat: amazing location, clean room

Plussat: Top location, you go out of it and find everything around. There is no noise from outside in the hotel. Renovated. We loved everything nut also the Nespresso coffee.

Miinukset: Give to clients bottle opener when needed.

Plussat: Location, friendly, good breakfast, clean.