Gloucester hotellia

Plussat: The best hotel and staff you could wish for

Miinukset: Nothing

Plussat: The location is perfect for a quiet get away in the Cotswolds, there are some great walks you can do from the hotel which is in a picture-perfect setting. The gardens are simply beautiful and we enjoyed exploring them. There are benches and a nice seating area at the front garden - a great spot for cream tea, although they had run out of scones when we arrived :( The bed was super comfy and the hotel décor is stylish & classy. Also nice use of space inside with several areas that had comfy sofas for sitting/reading/playing games etc. The welcome note to say Happy Anniversary and dog bed/food/treats/bowl etc in our room on arrival was a lovely touch. The evening food was delicious, good wine selection & friendly staff.

Miinukset: Our room on the ground floor was very hot and even with both windows open it was hard to keep it cool. The shower screen did a very bad job of keeping water off the floor - and you could see that it's been an ongoing issue as the wooden bath panel has started to peel quite badly. This meant that the floor got flooded after every shower unless you were REALLY careful - something that could easily be fixed (also might not be the case in the other rooms) The service was always friendly and welcoming but a little bit lacking in certain areas - we ordered a drink on the lawn and would have liked another but the waiter never came back to check on us, the same happened in the bar that evening. The lack of music in the bar made it feel a little awkward. Just some classy piano music or something subtle in the background would create a much better ambience. The cocktails in the bar were very disappointing - really lacking in creativity and taste and poorly presented. If you are going to have a cocktail menu and charge £14 each... make sure they are good! Overall I would definitely go back and 100% recommend it to others, but there are some small tweaks that could be made to make it even more special.

Plussat: Location and efficient and helpful staff.

Miinukset: Rather dark room with no real view of the gardens

Plussat: Excellent quality. Very friendly and helpful sraff.

Miinukset: Nothing.

Plussat: We loved the quaintness of this hotel. The food was excellent above and beyond. It had ample parking. We will stay there again

Miinukset: Room are a bit drab needs some updating

Plussat: Peace and tranquility of the setting

Miinukset: Menu so didn’t eat in the restaurant

Plussat: The staff were friendly, helpful and attentive. The food both at breakfast and at dinner in the Dining Room was good. The gardens were lovely.

Miinukset: Our room was adequate but, for the price, could do with a makeover. I liked the fact that there was a mattress topper on the bed but was surprised by the lack of protective covers under the pillow slips and on the mattress itself.

Plussat: Location, facilities and service were outstanding.

Plussat: Beautiful property in a wonderful location.

Miinukset: Casual dining menu was not available in the evening in the lounge area .

Plussat: This is easily the nicest hotel I have ever stayed at in England, wonderful in so many ways and in an idyllic setting. The only comparison I can make is with the Lake Palace Hotel in Udaipur, India. Outstanding in so many ways!

Plussat: Great value and amazing rooms . Would highly rexommend

Miinukset: Nothing

Plussat: Breakfast amazing and nice touch with proper leaf tea and fresh coffee and fruit in bedroom.

Miinukset: Portion sizes of set menu dishes too small

Plussat: An away from it all location - in yet not far from Tewkesbury. Good meals - attentive staff.

Miinukset: Nothing.

Plussat: Very welcoming, the food was great and the wine selection very good- excellent t relaxed breakfast

Miinukset: Leaving

Plussat: Traditional ambience, attention to detail, quality of food..... fresh milk and homemade biscuits in each room. Loose leaf tea and coffee cafetiere! Exceptionally patient staff.

Miinukset: Sorry, can't think of anything. L

Plussat: The beautiful setting and the little luxury touches.The standard of most of the food. The general English Country House ambience.

Miinukset: We waited nearly an hour for the first bit of the breakfast to come one morning. I think some of the staff do not communicate as well as they could or make you feel they have your best interests at heart !

Plussat: Rooms are large, food is great. Location quiet. Attentive staff. Love the swimming pool.

Plussat: Location was great. Bistro excellent and good value

Miinukset: Bathrooms old and tired. More wardrobe space would be good

Plussat: We ate in the bistro and I found the food very good and the vegetables and my steak were cooked very well. The location is excellent for us to meet up with family and walking our dog.

Miinukset: We ate in the bistro and my husband did not enjoy the lamb dish he had in the evening. He found it very greasy. Breakfast was good except the service was very slow which made us late to meet up with family and a rush to finish packing.

Plussat: Location, tennis court, fridge and drinks in room, pictures everywhere

Miinukset: More staff at Sunday breakfast, more space around en suite sink, cleaner bedroom carpet, large, tired furniture, too much of it.

Plussat: So oldy worldy. Beautifully quaint and lovely area.

Miinukset: Possibly no opportunity to buy food in the afternoon however they have gorgeous home made complimentary cheese biscuits.

Plussat: Spot on location

Miinukset: Clean nice and airy. Good breakfast

Plussat: Close to the motorway for an overnight stay and even closer to the Park and Ride for a quick visit to the centre of Gloucester before continuing our journey. Very comfortable, clean and good value.

Plussat: Friendly helpful staff . Nice room with good view from window . Comfy clean bed .

Miinukset: Carpet not very clean - especially under bed . Food not very good .

Plussat: Excellent service and very impressed with Brandon on how he conducted himself , an asset to your company.

Miinukset: One or two more plug sockets in room would have been perfect.

Plussat: We liked just everything. Convenient, comfortable, with excellent dining next door. All staff were friendly and very helpful. Thank you

Plussat: all ok we were happy with all

Miinukset: all ok

Plussat: Great breakfast, couldn't fault it.

Miinukset: The quilt was very lumpy, and needed to be binned, clumps of stuffing in parts and no cover in other areas. The bed was a small double which dipped in the middle, so was not comfortable to sleep in, we hardly got any sleep, we nearly opted to sleep on the sofa bed instead, which is a shame as the room was clean and pleasant.

Plussat: Breakfast was good everything as expected, cleanliness and sevice was very good

Plussat: Second time here and still good. Good breakfast too

Plussat: Breakfast was fine...choice of cereals, yogurts & fruit; also juices & coffees. Buffet of scrambled egg, bacon, sausage & beans were over-cooked but edible. Toast was under-cooked. Tables were cleared & cleaned - as was cutlery. All by efficient staff. I just wish there wasn't the need for wailing music to permeate the seating area. Reception staff proved helpful & informative, especially the two young men on the evening shift. Our room (306) faced out onto one of the parking areas and was perfectly adequate (apart from the hand-trapping loo door!) but noise from vehicles was sufficiently loud that we had to shut the few inches of open window allowed to be able to hear the TV. Good bedside lighting allowed us easy reading. The Bumble Bee pub just across the car park provided us with two very good evening meals with a lovely bottle of Australian shiraz for under £19, and the nearby Park & Ride # 8 bus took us directly to Gloucester Quays...buses every 15 minutes or so.

Miinukset: Bed was Queen-sized. No air conditioning & room became too warm. Fan provided but too noisy for us.

Miinukset: the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled

Plussat: There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....

Plussat: Rooms were comfortable, clean, with nice ensuite. Bed was lovely.

Miinukset: Breakfast was not good, too little room for too many people, staff had problems keeping up with demand, so jugs, food containers etc were empty. No real tea or coffee just out of a machine. Just sausage and scrambled eggs which did not taste nice. Fruit juice out of a machine which had an aftertaste.

Plussat: Pleasantly laid out; clean and tidy; cheerful staff. Pleasant decor in the room and attractive/practical shower room. Simple but good value breakfast.

Miinukset: Poor lighting in the room (300) . There appeared to be an intermittent electrical fault in one light fitting which we mentioned, was apparently dealt with, but wasn't resolved.

Plussat: friendly staff

Plussat: lovely large room

Miinukset: no

Plussat: Easy and with a family of 5 plus dog it's hard to find somewhere that works - we had adjoining rooms. It was handy from the motorway and did the job. Overnight motel.

Miinukset:

Plussat: Clean and bright environment

Miinukset: No lager on tap on night I stayed, and excessive price of bottled beer.

Plussat: Pleasant place

Miinukset:

Plussat: Quiet, discreet, clean, easy good car park, hotel not in town center

Miinukset: no fast food or possiblilty to eat a meal, but good breakfast

Plussat: The staff were friendly and the evening meal was great. I would happily stay at this place again.

Plussat: Lovely wee place. Frirnfly atmosphere. Nice bar and dining area nice size room .good size car park

Miinukset: Only unfortunate issue was dinner slot started too late for us as we had a wedding reception to go to and from what could see is the only restraunt In town other than take aways

Plussat: Location and staff were great

Miinukset: Shower was pretty poor. No pressure and dribbled out.

Plussat: Staff very accommodating with our requests. Very clean, spacious rooms. Lovely breakfast, excellent service. Thank you.

Plussat: The rooms are clean and well equipped.

Miinukset: I think the price is to high for what the hotel offers. I would suggest refreshing the rooms

Plussat: The property was clean, the staff were very pleasant and friendly . We had an amazing evening meal in the restaurant.

Miinukset: To be honest nothing!!

Plussat: Wendy is wonderful. The place is very clean. Food excellent. We were stopping for a wedding at the castle and the location was amazing. Would recommend the Malt House to anyone.

Miinukset: The showers.

Plussat: Warm welcome from very pleasant proprietors/staff. Nice bar and restaurant. Good food. Spotlessly clean. Interesting interior features - beams artifacts etc

Miinukset: Nothing wrong with this place.

Plussat: Felt welcomed straight away .landlady so helpful

Plussat: Great restaurant

Miinukset: The bedroom and bathroom were a little tired

Plussat: Comfortable bed

Miinukset: Cleanliness and decor tired

Miinukset: Dirty, needs decorating, food was poor

Plussat: Staff were friendly and helpful. Bed was very comfortable and hotel was quiet and restful.

Miinukset: English breakfast was very poor with fatty bacon and overcooked eggs. Limited choice on continental breakfast. The hotel was dog eared and well worn. It seemed like a transit hotel focussed on mass catering. The bathroom was a large slippery 1980's bath with a low shower. Not suitable for disabled guests or those with mobility problems. It was OK for an overnight stay but I wouldn't recommend it to a friend.

Plussat: Breakfast was lovely and a wide variety. A very relaxing atmosphere

Miinukset: The bed was lumpy needs a new mattress. Non English speaking room attendants who can’t understand what your asking for

Plussat: The view from my room was good and the room facilities were very good . The kettle and cups were hidden in a draw but I found them quick enough and it didn't take forever to boil

Miinukset: Theres quite a climb upto my room and the door was a bit hard to open . You had to get out of bed to turn off the lights unless I missed something

Plussat: Breakfast was great however, a small bottle of fresh milk in the room and real coffee The evening meal was excellent and very well presented The staff were very friendly and helpful;

Miinukset: The service for breakfast on the Monday morning was rather slow

Plussat: The lady on reception was extremely good, the room had an air of grandeur but quality lacked somewhat against that image, whilst well appointed it somehow lacked substance but not surprisingly as the price for the standard was remarkable! The boutique style whilst fashionable was again a little lacking in comfort for us but that is just my description not a bad mark due to how reasonable the prices were, the drive could do with relaying, and it appears to cater for more functions, but all in all it was good and we’d stay again if we wanted an overnight stay! Good in every sense just not remarkable though the receptionist was! We stayed in the main house in the top rooms! Very spacious by the way oh and bath in the bedroom but all good! You won’t be checking out here or feel you couldn’t stay another night but we felt it was a little cold and lacked atmosphere! That’s just our view though!

Miinukset: The old place had lost its charm, felt a bit like a Wetherspoons trying to be something it wasn’t, though in fact the place had all the charm it needed if re-decorated sympathetically! Glass doors everywhere and cheap coats of arms!

Miinukset: Lovely hotel lovely staff but unfortunately our lovely room was right above the entrance and no double glazing (wouldn't want it either on such original windows) so awoken at 6.30am by a load of tourists taking photos of EVERYTHING and lorries loading and unloading. A real shame

Plussat: As I spend a lot of the evening in my room working, the complementary drink selection and the stocked minibar was a real treat.

Miinukset: Wife found the pillows were to hard so had problems sleeping. I had no problems what so ever

Plussat: The Price

Miinukset: The breakfast

Plussat: Staff were very helpful and friendly

Miinukset: Nothing about the hotel but booking with Kayak was terrible

Plussat: The staff members were friendly and accommodating. The rooms had plenty of space to spread out in. The WiFi was good.

Miinukset: The breakfast buffet was OK, but not as good as the cooked-to-order breakfasts in other locations.

Plussat: Decent sized shower.

Miinukset: Room very stuffy...too noisy to keep window open.

Plussat: Nice clean and comfortable room

Miinukset: Choice of breakfast

Plussat: Virtually everything on the cooked breakfast buffet was Gluten Free. Only the Sausages weren't.

Plussat: The staff was excellent It was spotlessly clean Basic put very good for the money we paid

Miinukset: No complaint

Plussat: Good breakfast.

Plussat: It's close to a bus stop which makes it cheaper than a taxi and location to the centre is great.

Plussat: Great location, easily accessible. We arrived quiet late but the staff that greeted us were really nice

Plussat: A very nice room for a good price.

Plussat: Pool and sauna were excellent

Miinukset: Restaurant staff were excellent but requests of how the steak was to be cooked fell on deaf ears

Plussat: Quiet, peaceful location, restaurant was good for breakfast

Miinukset: Pricey for a hotel that is getting a bit tired and worn. Not easy to find even with GPS as it says Cheltenham but it is a good ways outside of town

Plussat: Comfy bed, good quality breakfast with a good selection of hot food and fruit Nice spa facilities with a pool, steam room, sauna and jacuzzi. Very good helpful, friendly staff.

Miinukset: Nothing

Plussat: Overall, a fantastic stay and I can't wait to come back! The staff were genuinely friendly and helpful. The room and bathroom were very spacious. The spa/pool facilities were great. Breakfast was delicious. Highly recommend this place!

Plussat: Staff and breakfast were great. Enjoyed the swimming pool and steam room.

Miinukset: Room was bland, could have been a Premier Inn. Not enough coffee/milk for 2 people. The pool facilities are the only thing separating it from a lower priced chain hotel, therefore over priced.

Plussat: Friendly staff

Miinukset: For £100 a night I wouldn’t expect mouldy showers, tape all over the carpet and building work going on in the lobby with loud drilling and workmen all over! Wouldn’t go again

Plussat: Everything met our expectations. Location, Room, Restaraunt

Miinukset: Can't think of anything

Plussat: Peaceful location, good pool and bar food. For families it works really well with extra bed supplied and felt welcomed. Would return

Miinukset: No spa appointments left...!!!

Plussat: Ace location. Spa was lovely. Pool area nice too.

Miinukset: Our bathroom wasn’t cleaned very well

Plussat: Welcoming, clean easy to find very comfy

Miinukset: Unfortunately the boiler failed so no hot water for a shower or bath but I think we were just unlucky

Plussat: Lovely room, comfortable bed. The TV also had a choice between TV and radio, so I could even listen to Radio Four - a definite bonus :-)

Miinukset: Nothing.

Plussat: Really good breakfast

Miinukset: The water pressure in my room, especially the hot water was not very sufficient sometimes

Plussat: Breakfast was fine, location was fine

Miinukset: Our engineers have stayed at this hotel before this is why we rebooked it again. Unfortunately the shower was cold

Plussat: Warm welcome with a cup of tea - ability to arrive early to prepare for the wedding - excellent breakfast.

Miinukset: Parking - was a bit tight but obviously can't do much about it. Rough road into car park.

Plussat: Great localisation, friendly staff. Generally cosy place!

Plussat: Lovely breakfast

Miinukset: Sign post for the parking is not visible from London Road.

Plussat: It was very welcoming and the rooms were lovely

Miinukset: Nothing it was lovely and the breakfast was hot and tasty

Plussat: Breakfast was excellent. Lovely garden (when smokers were absent). On site parking was greatly appreciated. Very welcoming and helpful staff. Good location ie easy walking to city centre and attractions.

Miinukset: Interior fittings were a little tired (eg basin in room was cracked).

Plussat: The conundrum was great, the history of Gloucester in the hotel was lovely and the proximity to the city centre and Gloucester cathedral was great. The room was lovely and the staff were keen to make the stay as good as possible. Overall a lovely stay

Miinukset: Clearer instructions ahead of time as to how to reach the car park

Plussat: Comfortable stay , accomadation good.

Miinukset: Cooked breakfast , eggs very dry and overdone , bacon very fatty and fried bread very overdone and greasy .

Plussat: The staff are friendly

Miinukset: The quality of the room and breakfast

Plussat: comfy beds and clean rooms. Staff friendly

Miinukset: expensive breakfast to pay for very dry bacon and very over cooked mushrooms. Wouldn't cook an omelette yet very quiet but would cook poached eggs? Dinner was very expensive 17 for a piece of salmon and salad.

Plussat: Beds was comfy location was nice and piece full

Miinukset: The price was a tad steep other than that all good I have in better hotels with the prove either in par or more expensive

Plussat: Room was comfortable and spacious. Breakfast - poached eggs were requested and were cooked fine (though we had to remind staff of the order and the eggs came when we had finished the rest of our breakfast). Generally, staff were very positive and helpful, especially reception. On our one visit to the restaurant for an evening meal, the young waiters (especially Ben) did their best in obviously difficult circumstances (we were informed that management were all on a training course - probably correct as we did not spot a restaurant manager during our 4 hours in the restaurant).

Miinukset: Breakfast quality was below expectations and not all items on the menu were available at the buffet (e.g. black pudding). We had one evening meal in the restaurant - it was a complete disaster! Everything from nibbles to starter to main course took far too long to arrive. Dishes we ordered were not available - having taken our order for main courses (lamb rump), waiting staff took a long time to return to tell us that they had no lamb left. When meals did arrive, they were not particularly tasty and not good value for money. In my view, the wines were of below average quality and were overpriced. The hotel seemed to be set up for coach parties and weddings rather than a couple like us. Housekeeping services were substandard e.g. two days we were only left only one bath towel between us and one pack of biscuits.

Plussat: The location was lovely and hotel was great. Staff were very welcoming and we had a good breakfast.

Miinukset: Our room was so warm to the point that we couldn’t wait to leave the following morning. All radiators we’re off and the windows open, but we couldn’t seem to cool the room down despite it being only 8 degrees outside!

Plussat: Breakfast was good

Miinukset: Bedrooms are very dated and influxed by tour busses, on check in was told to avoid certain breakfast times if I wanted to get a table

Plussat: Nice grounds

Miinukset: No lift Toilet wouldn’t flush properly Double bed was small and worn out Car park was littered with rubbish our whole two night stay.

Plussat: Location we attended a wedding there

Miinukset: N/a

Plussat: The care and professionalism of the staff was second to none . The food is amazing Bowden is nestled in a beautiful location

Miinukset: Because it’s an old property there is no lift which is the only downside

Plussat: Lovely hotel in beautiful garden setting in a quaint little village. Used it as a base for exploring other towns nearby. Staff were very friendly apart from the person at reception when we checked in, very abrupt but they were very busy so can make an exception on that

Miinukset: N/A

Plussat: Lovely hotel, great ambience staff were very friendly, ideal if your walking in the area

Plussat: Particularly the friendly and helpful staff.

Miinukset: Need to update disabled facilities.

Plussat: Friendly staff good food and nice and clean

Miinukset: Place was a little dated and looked tired room could do with a facelift

Plussat: Lovely old building in beautiful grounds

Miinukset: Very tired

Plussat: We were able to change to a quiet room overlooking the gardens

Miinukset: Nothing

Plussat: Good breakfast. Good location for exploring the Cotswolds. Very close to Gloucester. Great pub with live entertainment. Old classic British Inn.

Miinukset: Bathroom was new but the room could use a refresh.

Plussat: The convenience of being able to eat in the restaurant, especially when arriving later in the day. Good sized car park. Lovely look to the building on the outside. Adequate double bedroom.

Miinukset: Bedroom was in need of some updating - headboard was tired and had excessive wear marks. Only one plug socket in the room. Doors to the rooms are very loud when closing and quite stiff to open and close. Breakfast in the morning - supplies need to be stocked until 10am. We went down for breakfast at 9.40am and there was nothing left other than toast and a few cereals.

Plussat: Breakfast was very good. And the hotel's location in the Cotswolds was perfect for driving through the villages of the area. We were also close enough to Wales to squeeze in a trip down the Wye Valley--a real treat!

Plussat: friendly breakfast staff who was helpful

Miinukset: Hotel could do with a spruce up

Plussat: The location and the excellent breakfast and of course the price.

Miinukset: This hotel is in desperate need of some TLC. It could be absolutely fantastic

Plussat: Location.The Sunday carvery was excellent.If you are looking for modern,this is not!It is a wonderful medieval property,course it’s going to have flaws,at that age what do you expect.Nothing is more than 10 mins walk.(docks etc)

Miinukset: Steep stairs if you have mobility problems.

Plussat: Everything

Miinukset: Na

Plussat: Very friendly staff and the breakfast was great.

Miinukset: Shower was non existent and after a 7 hour drive that’s what you want.

Miinukset: I know this is an old building hundreds of years old but i dont exspect the carpet and wallpaper to be the same age and hanging off the wall .very badly in need of refurbishment .i stayed in a premier inn for half the price of this room and it was spotless couldnt fault it only stayed one night so we just put up with it

Plussat: Position and bar

Miinukset: Swinging sign noises outside the room

Miinukset: Could not see out of windows because of bird muck and extraction units next to rooms

Plussat: the staff the location the rest of the room was great the staff changed the bedding straightaway

Miinukset: the bedding smelt damp and no mirror in the bathroom

Plussat: Lovely breakfast.

Miinukset: Bed and room decor a bit dated. Bathroom a bit on the snug side

Miinukset: Majoitusjärjestely ei vastannut tehtyä varausta ja asiakas lähetettiin huoneeseen jota hän ei ollut varannut. Ravintolan taso oli surkea (Hampurilaisen pihti onnistuttiin polttamaan ja ranksalaiset olivat vetisiä !).

Plussat: Nice place Nice Pool Had dinner and Food was good Breakfast good

Miinukset: Booked three rooms our room was good. Two of the rooms were disabled access These had low baths which weren’t suitable for my guests as they have walking difficulties and have trouble getting in and out Staff were helpful and Changed rooms to ones with a shower

Plussat: Location was good, breakfast was very nice

Miinukset: The price of alcohol was expensive

Plussat: Good position for us, clean and tidy

Miinukset: Bed wasn’t very comfortable and drinks were expensive

Plussat: Excellent evening meal and breakfast. Staff friendly and efficient. Good location and easy to find. Good informative welcome at reception.

Miinukset: Bathroom could do with some maintenance. Shower curtain hanging off and torn. Rust marks around the taps in the bath and plug hole full of hair and debris

Miinukset: There is a smoking area adjacent to the entrance to the Hotel entrance.

Plussat: Excellent check in staff and breakfast staff

Miinukset: It wasnt very clean and a bit run down. Service in the restaurant at the start was poor had to go to bar to ask where staff where after standing for 15 minutes.

Plussat: I liked dealing with John Andrews who I had spoke to the previous day and he was on reception on check in also the restaurant staff were all lovely

Miinukset: 1 of the rooms were a bit chilly

Plussat: I never had the breakfast as it was more than the company budget would allow, the room over looked trees and a car park, the location was okay for work but nothing else. The dining room had to be pre-booked which was a pain as I only arrived that evening after over 6 hours travelling time. The bar was a plus but no mention of TSB staff discount

Miinukset: It could have been more hospitable and welcoming, the dining area could have kept tables that were not allowed to be booked so new patrons could eat on arrival

Plussat: The staff went out of their way to make us welcome and comfortable. We loved our room which was comfortable and clean. The hotel was quiet and yet lively. We couldn't believe that when a staff member noticed we had extra luggage, she stopped what she was doing and offered to help us downstairs. We would recommend this hotel and now we are looking at other Holiday Inn options.

Miinukset: We would have loved to have had a fridge in the room (however the barman gave us a bucket of ice which was a great help).

Plussat: Great spa facility’s and breakfast included

Miinukset: Bedrooms are slightly dated, but perfectly comfortable

Plussat: beautiful character building nice and quiet good location for event at Cheltenham racecourse.

Plussat: The bed wasn’t comfy I kept waking up

Miinukset: The bed and that’s it

Plussat: The Manor House beautiful

Miinukset: Looks fabulous

Plussat: Stunning room and facilities to match.

Miinukset: There was nothing I didn’t like about this wonderful hotel.

Plussat: It's a lovely hotel with beautiful surrounding. Love the hot rail in the toilet. Made to order cooked breakfast is special.

Miinukset: The room looks a bit tired and can do with some touch up.

Plussat: Staff where friendly room was lovely good size and clean and food was amazing

Miinukset: Hot stone massage was not worth £60

Plussat: Elemis Spa was excellent and staff amazing. Great facilites in the Spa... hotel horrible.

Miinukset: The problem is it seems like the original Manor House had some sort of modern extension built a few years back but considering the price it’s really bad. The corridors are musty smelling, walls are paper thin and can hear all the noise from next door. Our room smelt of mould when we walked in and bed cover needed replacing, furniture had staines on and lamps dirty. Really don’t recommend this place. Staff were friendly and hope this review doesn’t reflect on them just the place needs a serious rehaul.

Plussat: Close to the office

Miinukset: The bed is too hard for my old bones

Plussat: Our room was in the new part of the building connected to the main house. The rooms are a good size and nicely decorated with Elemis products in the bathrooms. The spa is fantastic and the highlight for me with great facilities. Peaceful location, nice to walk round and a good gym too!

Plussat: Always stay here when travelling in area feels safe for lone female, staff amazingly friendly and very good value.

Miinukset: Refurbishment really has improved presentation.

Plussat: The staff were very welcoming and the breakfast was really lovely, we felt looked after.

Plussat: The Thatched Inn is an historical building, plenty of character, for regular business travellers please bare in mind this is a pub with rooms, the accomadation/rooms are in the process of being renovated which is being done with minimal disruption. The food is gastro pub style, during my stay there were only two young people looking after the hotel guests, regulars, food, drinks, so everything is handle at the bar.

Miinukset: Nothing important, just lacked a bit of attention to detail.

Plussat: Although located off a busy road you couldn't hear the traffic at all.

Plussat: Location

Miinukset: Noise from other guests banding doors (not their fault) but quiet self door closers would help

Plussat: Lovely quaint place with lovely food and staff

Plussat: Room and bed were really comfy. Newly decorated and you could see there were improvements happening!!

Miinukset: Obviously you have been painting and the smell was a little off putting.

Plussat: Breakfast good

Miinukset: Mattress was very , very bad springs in back could not sleep.

Plussat: Centrally situated and convenient for the purpose of our visit.

Miinukset: Nothing

Plussat: Friendly staff Great food Comfy bed Very nice breakfast

Miinukset: Nothing

Miinukset: Due to very recently being painted the fumes caused severe migraine to my girlfriend and she was violently sick

Miinukset: Some of My clothing disappeared from my room whilst at breakfast

Plussat: The staff were helpful and friendly. Food was fantastic. Spa and leisure club was amazing. Very happy with my stay.

Miinukset: No complaints

Miinukset: Bed even for a single was tiny Food returned cold Pool was ok but needs a facelift Too many g members around guests second choice

Plussat: Very nice hotel and staff were excellent

Miinukset: Breakfast was only warm

Plussat: Spacious, clean, reasonably priced and most of the staff were friendly and helpful

Miinukset: Most child unfriendly hotel I’ve ever been to.

Plussat: Everything. Good location for my work.

Miinukset: Nothing all good

Plussat: Superb customer service and pool fantastic

Miinukset: Single beds not as comfy as double stayed in at hallmark previously

Plussat: The facilities and location and the cleanliness

Miinukset: on my booking from bookings.com it said with the deal I have book I will be provided with breakfast only to find out when I checked in that it was a mistake on the bookings.com website. so no breakfast was included in the suite room that I booked

Plussat: ROOM Bed was very big and comfy. We had a suite which was good value via Trivalgo. BREAKFAST The buffet breakfast was very good quality and kept hot well.

Miinukset: ROOM The suite was large but it was lacking a sense of togetherness/style/homeliness perhaps? It was large but felt cold and bland. Not enough power points. bedside book reading bulb not working Hallway bulb not working - told them, don't think it was fixed during out stay. No confidence that what you ask will be actioned. No biscuits with coffee making facilities in the room. I asked. They apparently were looking for them when I asked again. I never heard anything more and no biscuits appeared. The bath was so narrow it was awkward to shower/stand and the shower curtain was the type that flaps into you as you shower - it was perhaps too large. BREAKFAST Short staffed at our first breakfast - meant very grumpy waiting staff. Next day was like a different hotel - smiling and helpful. There are nicer paper napkins at McDonalds. OVERALL Nothing major, all quite picky points. It felt very much like an out of town chain hotel which gets so many short stays there's not the atmosphere of similar star rated hotels we've stayed in. It's not a good sign when you are Googling hotel ratings to see what you should expect.

Plussat: There were 5 of us and we were very lucky to have a suite. It was amazing for the kids to have thier own space and for us to sleep without hearing them roll around In the night. The pool was also lovely and warm

Miinukset: long wait times for dinner, especially with young children

Plussat: Comfortable bed, good help yourself breakfast, good location to the centre.

Plussat: Room were great

Miinukset: The television s were small.