Gloucester hotellia

Plussat: Hotel went into corona virus precautions at start which included closing all customer services ie breakfast, dinner, bar & meeting areas. Staff tried hard to satisfy customers with a collect breakfast service to rooms and assisting where possible. On Sat & Sun the catering lady went out of her way to make us toast, jam eggs etc to take back into the room; in addition to the supplied breakfast boxes which was very appreciated. Evenings took a beer back to room from bar. Plenty of hand gel available, no shortage of loo paper :)

Miinukset: Unfortunately the catering lady on Monday was miserable as hell, took two attempts to serve us toast, no jam, butter or knives and really spoilt it for the other staff on feedback, needs a word in her ear about customer service even under difficult times as at the moment. There was also a fault with one of the lifts which would not close doors properly. It took sometimes 5 mins to get them to close as you could not change lifts.

Plussat: Staff were very helpful and friendly

Miinukset: Nothing about the hotel but booking with Kayak was terrible

Miinukset: No exhaust, bad bathroom like cruise, small windows, uncomfortable pillows

Plussat: Nice clean and comfortable room

Miinukset: Choice of breakfast

Plussat: Room was basic but have everything you would need for one nights stay. An early (Sun 5:30am) continental breakfast was available which was appreciated.

Miinukset: The room didn't have great sound insulation from corridor etc

Plussat: Cleanliness and staff.

Plussat: Hotel is in need of renovation

Plussat: Upmarket clean hotel, great setting and facilities

Miinukset: The Price for a guest to use the gym... £25 to use a treadmill is astronomical. Its a shame as the gym is something I enjoy doing after a day at work and the price to use the facility means I will spend the 2 nights a month working in Gloucester at a different hotel

Plussat: Rooms were disgusting needs complete re decorating aweful. Smelt like a care home

Miinukset: Delapitated rooms

Plussat: Lovely property, nice and peaceful, lovely food and service

Miinukset: Nothing.

Plussat: Had breakfast which as good, spa facilities were good however the jacuzzi was out of order. Bed was very comfortable and spacious room.

Miinukset: Outlook from the room was of the roof and generators, not the nicest outlook

Plussat: great hotel with friendly staff, room was large and quiet which we asked for. Spa facilities were good ,though jacuzzi was not working. overall excellant hotel

Miinukset: jacuzzi not working

Plussat: Venue fantastic and food excellent

Miinukset: Spa floor very slippy and disappointed the jacuzzi was not working

Plussat: Good size room, clean and comfortable. Room service was excellent. Great breakfast

Miinukset: Bathroom tired and almost old fashioned. I know this was a pet friendly room but we still pay

Plussat: Staff were friendly but unfortunately, I asked if someone could come and check the TV that wasn’t working and no-one came to check. Bar, restaurant seemed nice on entering the hotel.

Miinukset: My room was cold, despite having the temperature set to 30 degrees all night. My TV didn’t work. Room smelt funny.

Plussat: Cleanliness, food

Miinukset: Location is a little way out of city centre but if you opt for city centre hotels there is no free parking

Plussat: Everything

Miinukset: Everything was fantastic except the heating didn't work but I was provided with extra blankets which I was happy with And was given a discount overall I was happy

Plussat: Friendly staff

Miinukset: Breakfast overpriced at £16.50 Per Person. Loo

Plussat: Location and staff

Miinukset: The pillows on the bed could of been 2 not 1 and the room was cold

Plussat: Friendly staff, good location

Miinukset: Rooms were really hot

Plussat: Helpful staff, comfortable beds, clean rooms, quietness and ease of checking in and out of the hotel.

Miinukset: The cleaning staff replaced the consumed coffee sachets with decaff sachets, didn't replace the sugar and milk on occasions. Simple little things that can make a huge difference.

Plussat: Clean, comfortable, good breakfast.

Miinukset: Nothing!

Plussat: breakfast was very poor only 4 cooked items to choose from bed was very comfortable

Plussat: Good for the price.

Miinukset: The beds was very small. Breakfast was ok but get there early or expect dry food.

Plussat: The hotel was lovely and the staff were really nice. We missed breakfast in the morning and even though they were preparing for a wedding they still managed to do it for us & and were very helpful. Would highly recommend

Plussat: All went well

Miinukset: Early checkout

Plussat: Good value and facilities for what is a reasonable price

Miinukset: Two things. Firstly, no fault of Mercury, but there was a ‘guest from hell’ who was critical and confrontational with the staff. She should have gone back to her paradise in North America and her saviour Donald. Second, given the hotel was less than half full, and the current concerns, it would have been better to seat guests in the dining room some tables apart rather than put everyone together at one end.

Miinukset: The window on ground floor room wouldn’t lock shut moved to 1st floor room heating so high had to sleep with windows opens and shower was unable to be used as water would burn you and unable to control temperature and safety button for temperature control was broken off when reported to reception on leaving was told they would get maintenance to look at it. Only after I started to say well that’s not a help to us after no shower did they offer to speak to a manager or report it. Was told someone will be in touch in next few days. Room was mouldy around windows and rooms were not that clean bearing in mind this is a 4*hotel was very poor and because of the problems with the rooms we felt no point going to the spa area so disappointed all round to be honest!!! The area of this hotel wasn’t great either

Plussat: Difficult time due to weather and power cuts at the hotel

Plussat: Good staff. They were very understanding.

Miinukset: We did not like the fact that the party went on until after midnight. The bed was no comfortable. The pillows were old. No fridge in the Executive room.

Miinukset: Nice enough but for the money the room was dated and quite expensive. Wouldn't pick again.

Plussat: Room was a comfortable size and quite clean. Very comfortable for a couple looking for a weekend getaway as you're super close to both Gloucester and the Cotswolds. Spa and leisure facilities were a big, particularly during the Covid19 lockdown announcements, but it was a shame that we hadn't been informed that the sauna was not working beforehand.

Miinukset: Breakfast and food options within the restaurant could be considered a bit pricey for the area. You can seek out cheaper, more cost effective options outside with better quality. However, we did like the fact they made these available to guests after they had been ordered to close, so we were grateful for this.

Plussat: Overall it's a fine hotel.

Miinukset: I booked dinner via booking.com and the hotel charged me an extra random 6 pounds for that during checkout. It wasn't indicated anywhere beforehand and it's quite frustrating since it feels like a rip-off.

Miinukset: Very tired hotel that certainly needs upgrading and updating, especially the rooms.

Plussat: Hotel very clean friendly staff room very nice Large bed we would recommend

Plussat: Great hotel, great location & great price Perfect for a trip to Cheltenham racecourse

Miinukset: Having to leave...

Plussat: Breakfast expensive for my 10 yr old and I

Miinukset: price of room service

Plussat: Choice and variety of breakfast menu. Lovely views from restaurant. Wonderful swimming pool and spa facilities. Very comfy bed. Easy access to wi-fi. Lovely furnishings and plenty of casual seating within entrance of hotel. Beautiful bathroom with shower and plenty of hot water. Little touches with shower gels etc. Good selection of tea/coffee etc.

Miinukset: The room felt cold on arrival and it was a little difficult to get the heating right. Eventually I had to get help. The key failed - no big deal but just a frustration to have to go to reception to get this sorted when on a bit of a tight time schedule. Perhaps unfortunate timing but only one person on reception who was dealing with another guest which took time, so had to wait to get key sorted. The bedroom was cleaned on second night but bed not made which was a little disappointing but not serious enough to upset the stay.

Miinukset: The room was cold supplied extra 2 electric heaters problem with the heating Ask for extra pillows not supplied

Miinukset: I booked via booking.com 10 bedrooms. I had a few last minute guest cancellations, so i called the hotel directly to make sure they have received the name changes on corespondent bookings. I spoke with the a female from the reservations team which was very "stressed" and quite rude. I mentioned to her on the phone a few times that i was just trying to help and hence why i called to make sure that the hotel had all updated information in order to facilitate check in. She kept saying that I should have not updated the names on the booking.com online account as this had released some rooms and that the hotel is fully booked and the rooms were now released to the public.... I apologized and said i was just trying to be helpful. she was very rude and kept saying that i should not have done that. Se then asked me to hang up whilst she made all the changes and she said that she would call me back. after waiting all day for a call back. I had to call the hotel again and she confirmed that all changes were made. it was a very stressful situation, me having to apologize and say that i am the paying customer and it was not my fault that people were cancelling and changes made last minute. I was just trying to be helpful. I understand she was under a lot of pressure but her attitude was a little bit out of order and she never apologized. Not once....

Plussat: Comfy bed and friendly staff

Miinukset: Nothing

Plussat: Bedroom was comfortable and adequate. Location for a short stay holiday for the Cotswold was great. Breakfast was plentiful as you would expect for accommodation and breakfast.

Miinukset: I did feel that the premises on the whole needed to be painted as it looked a little tired.

Plussat: very friendly staff , biggest plus point of our stay , everything else was very good

Plussat: Our stay was for Cheltenham Festival which was ideal not to far away. Could chill when back from races with nice bar meal and live entertainment which was not too noisy . You could still hold a conversation with new friends we made.

Miinukset: Feel it’s getting a bit tired in need of a revamp, but bed clean and comfortable and no noise.

Plussat: The staff were very friendly and welcoming and the room was lovely

Miinukset: The food in the restaurant was very average which is a shame.

Plussat: Quaint old property with nice friendly staff , great food and great entertainment

Plussat: Quiet surroundings/food was lovely as always just a lovely hotel to be in

Miinukset: Was all perfect

Plussat: I regularly travel to the Gloucester area, and stay here regularly now I've discovered it. A real gem. Facilities, staff, food - everything always top class.

Plussat: The food and portions were very good. Really comfortable room. View was great. Staff brilliant.

Miinukset: Everything was great

Plussat: Lovely hotel in a good location. Very clean and excellent breakfast and dinner. Staff friendly and welcoming.

Miinukset: Nothing

Plussat: Bistro food, friendly staff, helpful with our booking changes.

Miinukset: One breakfast was poor; shower was lukewarm, then it failed.

Plussat: We had an excellent breakfast and the evening meal was good. The location was excellent and the staff helpful and courteous. Excellent value for money and we shall consider staying there again.

Miinukset: the weather was awful, strong winds and heavy rain but this was not the fault of the hotel.

Plussat: Staff were lovely, the hotel is nice and quiet with large rooms. The breakfast was really nice and all made fresh!

Miinukset: Unfortunately the pool in closed for 3 months of the year

Plussat: High standards achieved by restaurant/kitchen staff for breakfasts and dinners. Excellent facilities, an ideal location for touring in Gloucestershire/Worcestershire border area.

Miinukset: Nothing to dislike! No further comment required!

Plussat: Location and breakfast very good and bed room very comfortable and easy access which we requested. Staff very obliging.

Miinukset: Disappointing evening meal long wait to be served after ordering and quality of food poor. Waitress very pleasant and apologetic.

Plussat: All was excellent

Plussat: Outstanding dinner & breakfast. The hotel was out of this world - even on a stormy, rainy day, it was lovely to walk around the grounds. We came with our dog and she was looked after extremely well. The best part about the hotel (and that's saying something because everything was perfect) was the staff. I have stayed in many hotels of all categories but nowhere have I found such attentive, personable, competent and all-round lovely staff. Thank you!

Miinukset: Nothing. Everything was perfect.

Plussat: Lovely manor house, rooms and lounge areas stylish and very comfortable. Excellent staff and restaurant was delicious. Set in very picturesque countryside.

Plussat: The whole experience.

Miinukset: There was nothing we didn't like.

Plussat: Settting

Miinukset: Dining room felt claustrophobic

Plussat: A beautiful hotel, set in the stunning Cotswolds. The staff were so attentive and the food was exceptional.

Plussat: Rural location.

Miinukset: Dining room very cramped tables too close and the organisation at breakfast on the last day of our stay was chaotic, Monday 30th December.

Plussat: Lovely Tasting Menu; quiet public areas

Miinukset: Bit of an issue around breakfast - we were asked to change tables after sitting down!

Plussat: great location, nice staff

Miinukset: small room for the price

Plussat: Beds very comfortable. Friendly staff. Sat in bar area for lunch and drinks- would happily stayed all day!

Plussat: Nice room, nice location easy staff.

Miinukset: Everything can be heard through the walls. Everything.

Plussat: It was in a great location very clean

Plussat: Couldnt fault the staff, room, decor or cleanliness. Quant courtyard. Loved it here.

Miinukset: Downside was the expense of parking, but not far to go from carpark to hotel.

Plussat: It was basic but comfortable bed was soft bathroom was massive the service was great too, we left our wash bag by mistake and they mailed to us at no cost

Miinukset: Nothing

Plussat: No lift, so I prefer rooms on first floor. Rooms at the far ends of the hotel have no wifi signal because of the solid walls. Restaurant and bar was good, as was the staff.

Miinukset: Free parking.

Plussat: Mostly the food. Excellent food!

Plussat: Clean value good location for us

Miinukset: Nil

Plussat: Location

Miinukset: Noise from other guests banding doors (not their fault) but quiet self door closers would help

Plussat: Accommodation, Bar, Staff - nothing i didn't like.

Miinukset: Nothing

Plussat: All good

Miinukset: Nil

Plussat: Clean, comfortable budget accommodation. Liked the recycling going on in the breakfast room

Miinukset: Funky mould smells in the bathroom BUT it was clean

Plussat: Room and location were great

Miinukset: Only negative was floor above our room was very noisy when someone was walking around which happened to be very early in the morning.

Plussat: Location and room was fine. No issues.

Miinukset: The way I was treated about a supposed declined payment. I was charged twice.

Plussat: Good location, nice and clean room. I liked the 24/7 breakfast.

Plussat: The single room I had was fantastic, it was very comfortable and very relaxing. It was well equipped too and thanks to the tea and coffee making facilities that were included I was able to enjoy a very tasty hot evening beverage. The staff were very friendly helpful and kind. The interior of the hotel was very interesting and it was really unique to see the entire inside layout littered with history about Gloucester.

Miinukset: The layout of the hotel complex was very confusing I had no idea where I was going at times because there were no signs to guide me in the right direction. The breakfast menu was limiting and could have had more variety.

Plussat: It was very peaceful and room was comfortable and clean

Miinukset: The location was great and the staff very friendly and helpful

Plussat: Really helpful host. took time to help with directions. recommended an excellent place to eat nearby.

Plussat: The hotel staff are quite remarkable and helpful, will certainly use the hotel again

Plussat: comfortable warm room and excellent breakfast, easy walk into the town centre

Plussat: Very friendly and attentive staff, every interaction was a positive one. Rooms were comfortable and quite spacious compared to some where we normally stop. Beds were great and the shower was consistently warm. Only a short walk in to town, with plenty of places around to eat. Parking was ample, both around the back in the dedicated car park and around the front after restrictions. I have a large van and had no issue with space here. I don't normally eat breakfast, but there was a decent selection and the food my colleague ate all seemed good. Will definitely book again if I'm ever working in the area, great value.