Lotte Hotel Busan

The employees were always friendly and helpful

The price was a little high and the cost of meals were extremely expensive

When I arrived the hotel on the first day of my trip to Busan, I enquired the staff at the lobby about the route to a shop. Due to a lot of exits leading to the shop at the underground, I understood that it was difficult to tell me the exit number. Anyway, she told me how to go there. When I was on my there with my family, I met your staff again at the underground. Although she was off duty, she brought me to the right exit so that I could find this shop easily. I would like to show my appreciation on the enthusiasm and professionalism of your staff to help the clients.