Búzios hotellia

Plussat: It is a great location and it is clean and tidy. Shower with plenty of water, cold and hot. Wifi works very well. Personnel was absolutely great, always ready to assist, with smile on their faces.

Miinukset: The a/c (which is VERY important in Búzios) was very noisy and spoiled the experience of being in a small place. The bed was great but the pillows were hard and felt like low quality. But, as I said it was spotless clean. One point they REALLY need to improve is the breakfast experience. Not enough choice of fruits, breads were old, the butter seemed also old and passed. The breakfast room was awfully cold from the a/c and unconfortable. Because the entire room in porcelane finish, the sounds reverberate and it was really noisy when full. In Búzios, the mosquitoes are nocturnal. There are few ones during the day, but these can be dealt with citronela candles. The breakfast should be set in an outdoor location with better care to details, confort.

Plussat: Location is amazing! Staff is fantastic. Breakfast was delicious! The rooms are cozy and simple with good air conditioning and comfortable beds and pillows. Not luxury by any means.

Plussat: good location and awesome staff rooms were clean

Miinukset: no Wi Fi in the rooms. this is big negative for a hotel at this price range Also the breakfast was very basic ... not many options ... many things were not fresh I was expecting better breakfast at this price range

Plussat: Great location, close to the best beaches in Buzios - walking distance to Azeda/Azedinha and João Fernandes. You can also take a “boat taxi” in front of the hotel to other beaches and city center. Great pool, speacilly to appreciate the sunset at Praia dos Ossos and have a drink!

Miinukset: Common areas are ok, but room could be more confortable, needs to be updated. For the price I’d expect a bit more luxury - in Buzios you can find boutique hotels for the same price..

Miinukset: The breakfast

Plussat: Location

Miinukset: Lots of mosquitos also in the room!

Plussat: Nice hotel but no luxury like the price might suggest. Very nice location right by the beach and in walking distance to nice restaurants and downtown Buzios as well as some other nice beaches. Breakfast was good but it seemed that on some days they used stuff from the days before.

Miinukset: It is a bit overpriced for what you get. Rooms would need some loving care and bathrooms are rather old. It’s all ok and still a nice hotel but to expensive for what you get. At that price you would except a bit more luxury and not just a nice basic hotel.

Plussat: Perfect location to explore Buzios - nice little pool with cocktails and decent breakfast just across the road from a harbour/beach with water taxis going to other (nicer) beaches.

Miinukset: The only option for three people was the rather uninspiring “superior” room - perfectly comfortable but no sense of luxury at all - we didn’t mind as we didn’t spend much time in the room

Plussat: beach club

Miinukset: stairs lots of stairs

Plussat: The staff is really nice

Miinukset: You have to walk for everything. There is no room service. You have to go down for breakfast ,lunch and dinner you have to go all the way down to the hotel restaurant. It’s ok for young people but for a little older. Also in case you get a raining day you are in trouble because you have to walk down the mountain to get to the restaurant. Even if you get sick no one will bring you food. So that was kinda tiring . Also the internet is terrible. It’s a beautiful place that you want to descont but still people need to work. The tv in the room is also terrible, you can’t find anything kids friendly and in Case you don’t speak Portugues or Spanish.

Plussat: The hotel is located near the Joao Fernando beach. Having access to the facilities of the Club La Plage, the stay was even more enjoyable. We had to change the initial room because of some issues, but we received an upgrade of the room, with view over the beach and sea and very comfortable. The breakfast was very good, with many choices. The description on booking.com mentioned that the hotel offers continental breakfast, but instead it was buffet breakfast, with fresh fruits and juices. The staff was very friendly and helpful, even though they don't speak too much English. But in Spanish it was OK to communicate with them. Overall it was a very pleasant stay in Buzios at the Ville la Plage hotel.

Miinukset: The outside pool could be better maintained clean.

Plussat: everithing ok

Miinukset: they didnt inform that to go to the room there are a lot of stairs. They have a electric car to transport the guest but its is impossible to call any time my 81 year old mother leaved the room.

Plussat: Excellent location

Miinukset: The price is a little expensive

Plussat: Location, other families with young kids staying in the hotel.

Miinukset: Staff attitude. Generally no will to solve simple things inherent to a good hospitality service. Mattres and internet connection very poor. After fighting a lot they changed the room, improving the mattres as well as wifi availabilty.

Plussat: The pousada was beautiful and the location overlooking the sea was incredible. Our stay was very comfortable and the staff were also extremely courteous and accommodating.

Miinukset: The swimming pool is a bit small and needs to be cleaned more regularly

Miinukset: Pictures and reality of the rooms quite different. Pool was under maintenance.

Miinukset: Upon booking in my first room smelled like mould, they put us in a room of lessor quality and refused to do anything about price, when I booked out they told me I didn’t have anything outstanding then they tried to charge my card 85.00 usd for incidentals. Total fraud

Plussat: The view of the beach in front

Miinukset: This hotel Brava Club is together with SILK CLUB (doors separated only by 6 m) that is a boate, night club, party house or whatever you call. During my 4 nights they have one marriage and two shows, with up to 1,000 personas assisting, using the same installations of the Hotel. 40% of the hotel space was dedicated to these parties. As usual Booking do not filter and give proper information about the facilities. Hostess of the hotel were a second priority during our visit, because profit from parties are much higher.

Plussat: Great pool and view, the beds were comfortable and wifi was good. Near the beach and short walk to town

Miinukset: Breakfast was very basic

Plussat: We would like to thanks the staff for the support provided that make a real enjoyable holidays at Buzios, for sure we will come back

Plussat: Staff was very friendly and the room was well kept. Location was good and an uber from hotel to downtown was only 5 reais during the evening. Hotel was quiet and very chill perfect for families and couples looking for a chill time.

Miinukset: Room was right by a storage and with a view for the street so gets very noise in the morning and the curtains didnt black out the room so we get the sunlight pretty early even whe we wanted to sleep longer. Breakfast was very basic, only few options available and no variations with only fruits as vegan options. Sauna was not working and the heated pool was very small which made it crowed after sunset. Most of room was not acessible for wheelchair or even to take suitcase up and down cause was only stairs to go around the hotel.

Plussat: Fab location, right on the beach in the quieter area of the resort which we wanted. Only a pleasant 15 min walk to rue de pedras where it’s all happening! Staff were very pleasant in particular Gabriel who spoke very good English and was very helpful

Plussat: The property is close to the beach and walking distance to the Center . The breakfast was very good and the Internet was great .

Miinukset: The staff were lovely , the rooms were comfortable but I did not like the early check out and late check in times .

Plussat: the pool and location.

Miinukset: Dinner at hotel was not good.

Plussat: The location close to main Búzios beaches is the best feature of the hotel. Rooms are clean, ample, well illuminated and comfortable. Breakfast is good. Internet is excellent. Environment is natural and quiet.

Miinukset: Staff can be more gentle; they barely smile or speak to tourists.

Plussat: Friendly staff, wonderful big room, great location & tasty breakfast

Miinukset: Games room had broken Fussball table - if not working please take it away!

Miinukset: Do NOT book a room here. This hotel is a disaster!!! Below our story. Este hotel es un desastre!! No reserva aquí!!! We booked a room in this hotel with a great location near the beach. We arrived late and were very anxious to get some sleep. We checked_in and they guided us to our room. When we entered there was this horrible humid smell. Unpossible to breath... They were probably aware of this problem, because the small room had 2 bottles of air freshner. Pretty quick we found out that water was coming through the walls. They were wet!!! It was very clear that we could not stay in this room. We went back to the reception and asked for another room. There were not any other rooms available. We requested another solution. The employees recognized the problem but couldn't offer a solution. We asked to speak with a manager. But they told us that he couldn't be reached. They had charged us and we asked them to give at least our money back. Even that was not possible. I went to the hotel a cross the street. Unfortunately they had no rooms available. When I told them our story they admitted that they received many people from ILHA BRANCA Inn with complaints like ours and other complaints like electricity problems, installation problems etc. At 2 am in the morning we found a bed in a hostel at 3 km from this horrible hotel. That was not easy because everything was fully booked or unavailable because of the late hour. The Hotel never offered a solution. When we went back the next morning to try to get our money back the manager treated us very bad. He knew about the problem but kept talking about it like it was something minor. He could not give us the money back right away. We needed to wait several days and than claim the money back ourself. We asked them to cancel the payment for us but that was impossible. I have no idea if we are able to get our money back. I have slept in many hotels but never I have encountered a hotel that is managed so bad....