Airport shuttle was great on way back to airport but their time estimates for pickip were off. They said shuttle would be there in 15 but it took over 30 mins. No biggie but could be improved.
Thank you, Omar
Omar at the front desk saved our vacation by lending us his phone charger and putting us in a room when we arrived with blocked credit cards and a broken phone charger. Their shuttle will get you to and from the airport and to a car rental agency way cheaper than a cab. The eponymous courtyard is beautiful. Nice pool, whirlpool and hot tub. Many of the trees, shrubs and flowers are identified by placards and several species of birds visit or spend the day there. A great place to begin and end your vacation in Playa del Carmen or Tulum if you get in late and/or leave early.
Dios was good service was ok.
I has to Call front desk three times in the same night,diferente things where broken. Fue shower head was not spraying water the tv channels where hoy programed and fue ac unit did not cool.
Avoid if you have any mold allergies
The staff was nice and it was easy to get to the airport.
Tried two different rooms, both were moldy and the blankets were damp. If you have any respiratory issues or allergies to mold you should probably avoid. Wish we had just stayed in the hotel zone since there were rooms only a bit more and they were on the beach. Probably shouldn't walk barefoot either. The carpets were old and matted down and felt dirty.
Good stay for airport access
Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant.
Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wishes there was more variety. There are no other food options without taking a taxi.
close to the airport, good value for money
convenient if your flight gets in late, free airport shuttle, newish hotel, reasonably good breakfast buffet included in hotel price, nice garden with swimming pool that the kids will love. And overall good value for the money
The hotel was clean but the carpet was still full of other peoples hair, so many that you could see it on a dark blue carpet. If you are expecting a unique touch or experience this might not be the place for you. The hotel and it´s decor is tried-and-proven corporate Marriott non-descriptive design and architecture that could be transplanted anywhere in the world. Then again some people might consider this safe.
Convenient location to the airport. Clean room.
Great pit stop!
We needed a place to sleep, shower, and relax since our flights in/out of cancun from the U.S. were very early/late. Our primary destination was playa del Carmen at an all-inclusive resort.
Confusing entrance but we found it ok.
Last minute life saver, sort of...
I liked that I was able to get a reasonable rate at the hotel at the very last minute. I was supposed to be staying in Isla Mujeres, but arrived later than the last ferry to the island.
The Marriott actually could not locate my reservation from Kayak. So when I arrived at 11:30pm I had to wait about 25 minutes while the front desk person investigated (and while 3 other people groaned in line behind me). The other issue was more of a problem with the Cancun airport, but it was not very straightforward how to get the FREE hotel shuttle and when myself and the other guests waiting tried to call the number to the hotel we were unable to get through.
Very convenient and clean for a quick stay next to the airport.
Check it out
Very relaxing after a long flight before a long drive to the Riviera Maya. One of the most comfortable beds I've ever slept on
The fact that the hotel didn't accept US Dollar$
confusing signage at the air port
Complementary water in room.
The phone number on the sign at the airport didn't work, and didn't mention that the shuttle comes every half hour so we waited and worried about whether were in the right place.
Treat yourself to a revitalizing stay at Courtyard Cancun Airport. Located in one of Mexico's most vibrant cities, our hotel houses a premier location to attractions such as the Mayan Ruins of Tulum, Playa Delfines and the downtown market, Parque de las Palapas. Additionally, we are situated just 3 miles away from Cancun International Airport and feature a complimentary shuttle service for a stress-free travel experience. After soaking up the best of Cancun, make yourself at home in our spacious rooms and suites complete with plush bedding, complimentary high-speed Wi-Fi, ergonomic workstations and room service. Wake up in paradise and enjoy authentic Mexican cuisine at any time of the day at our international restaurant, El Henequen. We also offer a lobby bar, perfect for sipping and savoring in style. Ready to make a splash? Take a refreshing dip in our outdoor pool, or unwind with a relaxing soak in our oversized whirlpool. Make the most out of your stay at Courtyard Cancun Airport.
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