Seadust Cancun Family Resort

The location of this property was great. Only about 15 minutes from the airport and the beach itself was well-maintained. The seaweed was particularly plentiful this year, but that's not the property's fault. The working staff here are wonderful people. It's not their fault that the property is running on fumes.

The air conditioning was not working in our room. After almost 3 hours of going back and forth with the property management, we were placed in another room (this all happened within the first 6 hours we were at the property.) It was only marginally better -- the room stayed around 85 degrees F for the duration of our stay. Because of the time of year, it was very humid as well. Our infant child didn't sleep well for the our entire stay. There are no other places in the property where you can find reprieve from the heat as the air conditioning just simply don't work. We love the beach and the heat, but we love being able to get away from it, too. If you are sensitive to heat, be wary of this property. Elevators have been downright scary as we experienced jolting / bouncing twice with the power going out for a few seconds. The kitchen generously uses liquid smoke in their meats, which did not sit well with our stomachs. The restaurants are all very inconsistent in quality, taste, and freshness of the food. We dined at the Japanese themed restaurant twice -- the first time was fine, but the second time was all sorts of mess ups in the orders, seasoning, and timing (we received our food almost an hour after ordering.) Bottled water is an extra charge to you (15 bottles for $14 USD.)

kids pool

we stayed 5 days. out of 5 days 3 days my room AC did not work. complain 3 time but nobody fix the ac. my family did not sleep for 3 days. hotels corridor ac does not work else well. Food is horrible. we eat outside. NOT NICE PLACE TO STAY. AVOID