|Etäisyys keskustaan||4,9 km|
alk. 171 €
Näytä arvostelut, jotka mainitsevat
Villas were lovely - large and very comfortable. All inclusive was very good value. Staff were fantastic. Pools were beautiful and stayed open until 10pm. Great to have a restaurant beach side and a pool bar. Excellent that they provided towels for the pool and were prepared to lend tennis equipment and snorkelling gear.
Very little. Small things like the fact that I could have diet coke from a tap at the pool bar as part of the all inclusive but needed to pay if I wanted a can. Coffee was a bit weaker than we like it. Found the whole issue of tipping a bit of a problem - weren't sure whether to tip waiters as we went along at each meal and also a guide of 15% of the meal cost is useless if you are on all inclusive since the bill is usually nil!
The pool was nice and so was breakfast. Room service was quick, however a very limited selection of foods.
Upon arrival the concierge at the front desk was rude towards our family. He was difficult and made the check in process highly difficult. He was very unprofessional. Complaints were made to management who took it not very serious. This experience over shadowed our entire stay in the resort.
We just checked in royal Cancun yesterday and we stayed here for 2 nights. The staff inform us we had to change room in the morning yesterday, and we said Ok. In the morning, we contacted with the front desk to see if our new room was prepared. They answered that we had to wait around 10 minutes. And suddenly somebody just ringed the door bell and asked us to shift to the new room immediately. He said some new guests are checking-in so we must leave the room now. Neither are we the guests? The staff even stepped into our room while we are packing. Moreover, when we arrived to our new room, the room is TOTALLY MESSED up. It seemed that the last guests just left 5mins before. The sheet was used. Dirty dishes were left in the tank, garbage was in the can and the cookies were scattered everywhere. There’re even disgusting towels on the desk in the living room. With these messes occupied in the house, basically we can’t do anything. We tried to contact the manager and he only apologized for the mess and did nothing. After 4 hrs of waiting, they finally finished cleaning our room. It’s so ridiculous and it is definitely the worst experience in my life.
I liked that we were able to use the facilities while waiting for our room to be ready. Even upon check out we were able to leave our luggage in a storage room to be able to continue to enjoy the beach and the pool. There are bathrooms and a shower available downstairs, for when the room is unavailable.
There wasn't enough waiters on the beach or by the pool. When we asked for one we were told they would send one over; it ended up being a little over half an hour with no one coming to ask if we were attended.
The restaurant, bar, staff and the beach. And the food omg absolutelly fabulous.
There was no such a thing.
Visitors to Cancun will find that the Villas at The Royal Cancun, All Suites Resort is a fantastic accommodation choice. Wi-Fi in designated areas is available at this property. The nearest airport is Cancun International Airport, approximately 23km from the hotel. In their spare time, guests can explore the hotel's surroundings. This Cancun hotel offers free parking on site.
Perustuu 201 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
- Playa Langosta 281 m
- Torre Escenica 0,5 km
- Parroquia de Cristo Resucitado 0,9 km
- Playa Tortugas 1,6 km
- Cancun Golf Club at Pok Ta Pok 2,5 km
- Playa Caracol 3,9 km
|Playa Del Carmen||65,7 km|